B650709

TIS Service Bulletin
Page 1 of 3
SI B65 07 09
Audio, Navigation, Monitors, Alarms, SRS
June 2018
Technical Service
NAVIGATION SYSTEM: REPORTING MISSING OR INCORRECT
ROAD MAP DATA
New information provided by this revision is preceded by this symbol
.
This Service Information bulletin supersedes SI B65 07 09 dated May 2018.
What’s New:
• Information section – Changed reporting method
MODEL
E60 (5 Series)
E61 (5 Series wagon)
E63 (6 Series coupe)
E64 (6 Series cabrio)
E65 (7 Series)
E66 (7 Series LWB)
E70 (X5)
E71 (X6)
E72 (X6 hybrid)
E82 (1 Series coupe)
E83 (X3)
E84 (X1)
E85 (Z4)
E88 (1 Series cabrio)
E89 (Z4)
E90 (3 Series)
E91 (3 Series wagon)
E92 (3 Series coupe)
E93 (3 Series Cabrio)
F01 (7 Series)
F02 (7 Series LWB)
F04 (7 Series Hybrid)
F06 (6 Series Coupe)
F07 (5 Series GT)
F10 (5 Series)
F12 (6 Series Cabrio)
F13 (6 Series Coupe)
F15 (X5)
F16 (X6)
F22 (2 Series coupe)
F23 (2 Series cabrio)
F25 (X3)
F26 (X4)
F30 (3 Series)
F31 (3 Series wagon)
F32 (4 Series coupe)
F33 (4 Series cabrio)
F34 (3 Series Gt)
F36 (4 Series GC)
F39 (X2)
F45 (2 Series)
F48 (X1)
F80 (M3)
F82 (M4 coupe)
F83 (M4 cabrio)
F85 (X5 M)
F86 (X6 M)
F87 (M2)
F90 (M5)
G01 (X3)
G02 (X4)
G12 (7 Series)
G30
G32
I01 (i3)
I12 (i8)
with option 609 (Navigation System Professional) using head units CHAMP2, CIC, NBT, NBT EVO
or
with option 606 (Navigation System Business) using head unit ENTRY NAV
SITUATION
The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain
addresses, for instance:

Street name, house number or city is missing or incorrect
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/465... 7/5/2018
TIS Service Bulletin

Point Of Interest (POI) is missing or incorrect

Map feature is missing or incorrect
Page 2 of 3
• Bridge
• Roundabout/rotary
• Housing development/estate
The route calculation has discrepancies for certain addresses, for instance:

Distance is incorrect

Travel time is incorrect

Posted speed limit signs do not match map data

Changes regarding vehicle restrictions

Lane direction changes, dependent on time and day

One way streets

Highway exits

Toll roads
CAUSE
The Road Map has incorrect or missing data.
INFORMATION
Do not replace parts and do not program the vehicle.
Roads change by up to 15% every year. To ensure the best navigation experience, we do everything in our
power to create the best maps. Your reports help us to detect changes in your area and keep future versions of
our maps as accurate as possible.
Therefore, a road map error or missing data must be reported directly to the map supplier.
Currently we use two map suppliers:
TomTom / Teleatlas – supplier for head units CHAMP2, CIC
HERE (used to be Nokia) – supplier for head units ENTRY NAV, NBT, NBT EVO
To report issues with TomTom/Teleatlas maps access the following link(s):
http://www.mapsharetool.com/external-iframe/external.jsp
or
http://www.tomtom.com/mapshare/tools/?Lid=4
To report issues with HERE maps access the following link:
https://mapcreator.here.com/?site=bmw_na_cs.html
If all the necessary information on the error or missing data is available, the dealer can report the issue directly
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/465... 7/5/2018
TIS Service Bulletin
Page 3 of 3
on the map error website.
INFORMATION FOR CUSTOMERS
Customers can report map issues, to either:

BMW Customer Relations department at either 1-800-831-1117 or [email protected]

BMW Genius Hotline 1-844-443-6487 or to the dealers onsite BMW Genius
For customers who have a BMW Assist account and have opted for the Concierge service we can use Google
Maps send to car to send a destination or Point of Interest (POI) directly to the customer’s vehicle. The
customer must contact the concierge to request this support. This can be done via the BMW assist menu via
the I-drive or by pressing the E-call button in the vehicle.
IMPORTANT HINT:
Before reporting a road map error or missing data, check the NAV road map version installed in the head unit of
the vehicle.
If the NAV road map version is not the most up-to-date version compare the behavior on a similar vehicle with
the most up-to-date version to verify if the error or missing data is not already resolved with the newer NAV road
map version.
NOTE: NAV road map updates can only be performed on a customer pay basis.
WARRANTY INFORMATION
Not applicable.
Posted: Tuesday, June 12, 2018
[ Copyright ©2018 BMW of North America, Inc. ]
https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/465... 7/5/2018