V011812-2014603

Technical Bulletin
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
2002-2019
All
All
All
All
All
Except Routan
Condition
01 18 12 August 13, 2018 2014603 Supersedes Technical Bulletin 01-18-01 (V011801) dated January 24, 2018 to
include 2019 model and model year applicability.
Software Version Management
This Technical Bulletin details the general process for carrying out a Software Version Management (SVM)
software update for any Technical Bulletin (TSB) / Update.
Troubleshooting information is included in the Additional Information Section.
Technical Background
A VAS 6150X or VAS 6160X diagnostic tool sends vehicle control module data to the SVM database.
SVM is a process to update the programming in re-programmable (flashable) control modules using the diagnostic
tools to send vehicle-specific data to the SVM database, download instructions from the SVM database, and to
program control modules for identified software updates.
The technician must first diagnose the condition in the vehicle and find a Technical Service Bulletin that describes
that condition. This conditional bulletin specifies the appropriate Unit Code (Action Code) for the programming
update. SVM eliminates the wait for Flash CDs/DVDs to be sent to the dealer and problems such as scratched or
missing discs.
Note:
An Update document changes the vehicle control module software level in Volkswagen vehicles. This system uses
the VAS 6150X or VAS 6160X Programming procedure (flash) which may overwrite any “TUNED” ECM or TCM
programming. A “TUNED” ECM or TCM is described as any ECM or TCM altered so as to perform outside the
normal parameters and specifications approved by Volkswagen Group of America, Inc.
Current Tuned ECM or TCM requirements:
If you encounter a vehicle with a “tuned” ECM or TCM, your dealership must do the following before performing
any procedure that updates ECM or TCM programming:
 Notify the owner that their ECM or TCM was found to have been tuned.
 Notify the owner any damage caused by the tuning of the ECM or TCM (including any adverse emissions
consequences) will not be covered by Volkswagen of America, Inc. warranties.
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Technical Bulletin
 Obtain the owners written consent on the attached Control Module Tuning form prior to performing any repair
that requires flashing. This document informs the customer that flashing the vehicle may automatically
overwrite the “tuned” program.
Production Solution
No production change required.
Service
1. Ensure the customer’s vehicle condition matches the conditions stated in the Technical Bulletin and the
operator has a valid GeKo user ID and password. Only perform operations explicitly stated in the Technical
Bulletin or Update.
2. Ensure that the following tester requirements are met:
 Off-board Diagnostic Information System Service (ODIS) is installed and up-to-date.
 VAS Tester is plugged into a 110V AC Power supply at all times.
 Connect VAS Tester to the Local Network.
Note:
Prior to launching the ODIS Service application and starting the control module update process, confirm the tester
screen saver and power settings are in accordance with Special Tools and Equipment - Service Information
Document # VSE-08-18. Failure to do so may result in the tester entering power save mode during data transfer
and subsequent control module failure.
When performing a flash procedure using a VAS tester in conjunction with a VAS 5054A or VAS 6154 wireless
transmitter head, please connect a USB cable between the transmitter head and the tester. Failure to do so may
lead to errors during the flash procedure and may damage control modules.
3. Ensure the following vehicle requirements are met:
 Connect vehicle to a powered Volkswagen approved Midtronics/InCharge 940 (INC-940) or GRX3000VAS
tester/charger
 Battery MUST have and MUST maintain a minimum no-load charge of 12.5V
 Switch OFF the radio and all other accessories, and when necessary, switch running lights OFF
 Switch off any appliances with high electromagnetic radiation (i.e. mobile phones)
4. The Owner’s Control Module Tuning Consent Form has been completed as necessary.
5. Start Diagnosis by using the ODIS Service application. Allow GFF to interrogate all control modules before
proceeding.
Page 2 of 13
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Note:
If GFF does not interrogate all control modules, manually select and interrogate remaining modules before
proceeding.
Address or record all DTCs related to a customer concern before continuing. Sporadic communication DTCs will
be created during the flash procedure and must be erased with all other sporadic DTCs by GFF after exiting the
flash test plan.
6. On ODIS Service application start up, make sure to select “Diagnosis” under Operating modes and not “Flash”
(Figure 1).
Figure 1
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
7. Enter the SVM test plan by selecting the following inside GFF: Special Functions >> Software Version
Management >> Adapting Software (Figure 2).
Figure 2
8. Select update software through measures code (Figure 3).
Figure 3
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
9. Follow the on screen prompts for the SVM update procedure and enter the SVM Unit Code (Action Code) found
in the Conditional Technical Bulletin when requested.
10. Enter your GeKo ID when requested. This will allow data to be transmitted to the SVM server and will provide
instructions on how to continue the procedure (Figure 4).
Figure 4
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
11. The procedure may include one, or any combination of the following comments for one or more control
modules as specified in the Technical Bulletin/Update (Figure 5):
 Update a Control Module (flash)
 Code or Adapt a Control Module
Figure 5
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
12. Select “Yes” to perform adaptation (Figure 6).
Figure 6
13. Software adaptation is being performed (Figure 7).
Figure 7
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
14. When the adaptation completes, switch the ignition OFF (Figure 8).
Figure 8
15. When prompted, switch the ignition ON (Figure 9).
Figure 9
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© 2018 Volkswagen Group of America, Inc.
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intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
16. This completes the software adaptation “flash” (Figure 10).
Figure 10
17. During the flash procedure, an estimated time will be shown. This is not used for actual SRT calculation at this
time.
ALWAYS continue until the following text is displayed: “Data version in the Vehicle is current!”
Tip:
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim or actions other
than described in this TSB.
18. Verify that all steps or special procedures mentioned in the Technical Bulletin/Updates have been carried out.
Upon completion, finish the test plan and Exit GFF. Answer the Warranty questions accordingly and print out or
save the Diagnostic Log when prompted.
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© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Note:
SVM can provide a response code with a repair suggestion, or after a successful repair. The response code will
appear in the diagnostic log. See below table for more information:
Response Code
Description
ERP0203E
Vehicle does not meet the
requirements for this update.
ERP0220E
AM Code Unknown
Error while performing function
ERP0501E
ERP0603E
Steps to Take
Check that the SVM code wasn’t
mistyped and/or that the car meets
the requirements for the Update
Please make sure that the SVM
code was entered in correctly.
Retry the update. If the issue
persists, take a screenshot, save the
diagnosis log, send ODIS feedback
(see note below) and contact
Support.
No Coding or Parameterization was Take a screenshot, save the
available for this Request.
diagnosis log, send ODIS feedback
(see note below) and contact
Support.
Page 10 of 13
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Note:
Any other ERP Codes encountered during the SVM process that cause a stop in work need an ODIS Service
application feedback sent to Support (see figure 11).
When sending an ODIS Service application feedback please ensure the option “Attach current diagnostic session”
is selected.
Figure 11
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Page 11 of 13
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Additional Information
Technical Helpline Contact Requirements:
Contact the Technical Helpline via the Volkswagen Technical Assistance (VTA) system in Elsa or at 800-678-2389
in cases where there is a clear technical issue with the vehicle or response from the SVM system. Always include
the following information in the VTA contact.
 SVM Action Code attempted.
 Control Module(s), affected part numbers and software levels, Address word(s) that are in question.
 The complete tester diagnostic log from the GFF session attached to the VTA helpline ticket.
Further Tester Assistance:
If any of the listed troubleshooting procedures and/or checks result in errors or yield no solution and further
assistance is required, please follow these steps:
1. Send Feedback using the ODIS Service Application Support Button (Help > Support).
2. Report the problem to the shop network administrator for further investigation.
3. Contact the responsible support team for further assistance:
 IT Service Desk: 866-892-3375 (this includes: GeKo, Elsa, and Service Net)
 VAS / ODIS Software Subscriptions: 800-544-8021
 VAS Diagnostic Tester Software Support: 888-896-1298
Page 12 of 13
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Document Control Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2014603/13
8/13/18
V011812
To include 2019 model
year applicability.
2014603/12
1/24/18
V011801
To include 2018 model
year applicability.
2014603/11
5/6/16
V011606
To include 2015, 2016,
2017 model and model
year applicability
2014603/10
3/18/14
V011407
To update SVM function
information and to include
Response Codes with
explanation.
2014603/1
4/11/07
V011135
Original publication
Page 13 of 13
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.
Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp
I
, owner or driver of the above identified Volkswagen, confirm:
- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:
TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):
I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.
Signature of Customer
E 2018 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, .electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.