23-037-15

NUMBER:
GROUP:
DATE:
23-037-15
Body
October 14, 2015
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-014-06, DATED MARCH 08,
2006, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ALL FCA VEHICLES, NOTE
AND SYMPTOM/CONDITIONS.
SUBJECT:
Windshield Wiper Blade/Element Maintenance
MODELS:
All
All
All **FCA** Group Vehicles
NOTE: **Life expectancy of wiper blades varies depending on geographical area and
frequency of use. Poor performance of blades may be present with
chattering, marks, water lines or wet spots. If any of these conditions are
present, clean the wiper blades or replace as necessary.**
DISCUSSION:
Windshield wiper blades/elements are frequently replaced unnecessarily. Because of the
environmental conditions vehicles can be operated in, a film can build up on both the
windshield and the windshield wiper elements that will cause poor cleaning/streaking of the
windshield, and in some instances, a chattering condition as the wipers blades travel
across the windshield.
Replacement of the wiper blades/elements is normally NOT required to correct streaking
issues. A simple NORMAL MAINTENANCE cleaning of the wiper blades/elements and
windshield is all that is required.
If the wipe pattern appears to be streaky or if there is chatter and no damage to the wiper
blades/elements is obvious, the following steps should be performed:
1. Use a soft cloth or sponge & squeegee and MOPAR Windshield Washer Solvent (p/n
04318067AB, 16 Oz. bottle or p/n 04318068AB, 32 Oz. bottle), MOPAR Glass Cleaner
(p/n 04897623AB, 16 Oz. bottle) or a solution of 50/50 alcohol and water, to wash the
windshield.
2. Raise the wiper blades off the glass and clean the wiper blade elements (rubber insert)
with MOPAR Windshield Washer Solvent or a solution of 50/50 alcohol and water and
a soft cloth, paper towel or sponge.
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3. Return the wiper blades to their normal operating position and function the washer
system. If the wiper blades/elements are not streaking the windshield or chattering,
replacing the blade assembly(ies) is not necessary. If the wipe pattern is still
objectionable, repeat step 2 several times. If the wipe pattern is still objectionable,
replace the wiper blades/elements.
**SYMPTOM/CONDITION:
Some vehicle wiper blades may have not been maintained properly over time and present
the following conditions:
Streaking (1) of the wiper blade on the windshield (Fig. 1).
Fig. 1 Streaking wiper blade
Contamination (2) of foreign matter on the wiper blade (Fig. 2).
Fig. 2 Contamination on wiper blade
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Dry or cracked (3) wiper blades due to weather conditions or ice scrapers (Fig. 3).
Fig. 3 Cracked wiper blade
Wiper blades should be inspected, properly cleaned or replaced with regular vehicle
maintenance or as needed.**
POLICY:
Information Only