966DBP
Service Bulletin Details
Public Details for: 966DBP
Hyundai is conducting a product improvement campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the malfunction
- 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2017
2017 HYUNDAI VELOSTER |
Models from 2016
2016 HYUNDAI ELANTRA |
2016 HYUNDAI VELOSTER |
Models from 2015
2015 HYUNDAI ELANTRA |
2015 HYUNDAI SONATA HYBRID |
2015 HYUNDAI TUCSON |
2015 HYUNDAI VELOSTER |
Models from 2014
2014 HYUNDAI ELANTRA |
2014 HYUNDAI SONATA HYBRID |
2014 HYUNDAI TUCSON |
2014 HYUNDAI VELOSTER |
Models from 2012
2012 HYUNDAI SANTA FE |
2012 HYUNDAI SONATA HYBRID |
2012 HYUNDAI TUCSON |
2012 HYUNDAI VELOSTER |
Models from 2010
2010 HYUNDAI TUCSON |
Service Campaign 966 Dealer Best Practice Date: September 02, 2021 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign 966: Engine Monitoring Logic Product Improvement (TSB# 21-01-023H-2 supersedes TSB# 21-01-023H1) v3 Updates To This Document Date • 09/02/21 TSB Update # 21-01-023H-2 for adding additional models and GDS event numbers for those models: 1. 2010-2013 MY Tucson (LM) 2.4L (Event # 690) 2. 2011-2015 MY Sonata Hybrid (YF HEV) 2.4L (Event # 713) 3. 2014 MY Elantra Coupe (JK) 2.0L (Event # 717) 4. 2014-2016 MY Elantra (MD) 2.0L (Event # 715) 5. 2014-2015 MY Tucson (LM) 2.0L (Event # 625) ***IMPORTANT Retail Vehicles*** Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open campaigns. Affected Vehicles • Certain 2011-2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines • Certain 2012-2017 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines • Certain 2010-2013 MY Tucson (LM) vehicles with Theta II 2.4L MPI engines • Certain 2011-2015 MY Sonata Hybrid (YF HEV) vehicles with Theta II 2.4L MPI Atkinson engines • Certain 2014 MY Elantra Coupe (JK) vehicles with Nu 2.0L GDI engines • Certain 2014-2016 MY Elantra (MD) vehicles with Nu 2.0L GDI engines • Certain 2014-2015 MY Tucson (LM) vehicles with Nu 2.0L GDI engines Description Hyundai is conducting a product improvement campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately 1800-2000 RPM. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness - Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. • Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work: o Minimum Certified Level Certification • Be prepared to put customers in an SRC or alternative transportation, if needed. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC, alternative vehicle, shuttle, or rideshare as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • Please refer to TSB #21-01-023H-2 for complete service procedures. • If voltage is below 12 volts as per the GDS warning, then select Back and run the engine at least 15 minutes to reach an adequate battery state of charge to prevent ECU Update failure. Cycle the ignition OFF/ON before retrying ECU update again. • You must initially perform all GDS ECU Updates in Auto Mode. o If the ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover. • PLEASE NOTE: o If the Automatic ECU Upgrade process fails, cycle the ignition key to OFF for at least 30 seconds to reset the control unit. Then resume programming using the Manual ECU Upgrade processes. o After the ECU Upgrade process shows 100% complete, cycle the ignition key again to OFF for at least 30 seconds to reset the control unit. This step is important for establishing normal powertrain communication and to prevent system errors. • Refer to TSB 15-GI-001 for additional tablet-based Mobile GDS ECU update information. • Clear DTC(s) present after the ECU update. • REMINDER Upon Completion of Service Procedures: After the software has updated, check for Diagnostic Trouble Codes in the ALL menus and erase any DTCs. Reprogram the customer’s radio preset stations, if necessary. Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts No parts needed for this campaign. Warranty Customer Notification Letters will be mailed to affected owners in the next few months after campaign launch. Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Dealer Support Key Contact Information Contact Information Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center [email protected] Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Tutorials Scheduling Car Care Scheduling (Xtime) - Recall 1. Log into Xtime Appointment Notification 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov Appendix Updates To This Document Date • TSB Update # 21-01-023H-1 due to revisions made for ECU update event #663 and the required 30 second Key Off sequence after the ECU update progress has completed 05/11/21 • TSB Launch # 21-01-023H 03/30/21