LSB002514B

@1
L-SB-0025-14
Rev1
July 7, 2014
FXJ IS
Technical Service Information Bulletin
Immobilizer and Smart Key Reset
Service
Category
Vehicle Interior
Lexus Supports
Section
Theft DeterrenUKeyless Entry
Market
USA
ASE Certification
A,
W
A pplicability
YEA R(S)
MODEL(S)
1997 - 2015
CT200H, ES300,
ES300H, ES330,
ES350, GS300,
GS350, GS400,
GS430, GS450H,
GS460, GX460,
GX470, HS250H , IS F,
1$250, IS250C, IS300,
IS350, IS350C , LFA,
LS400, LS430, LS460,
LS600H, LX470,
LX570, RX300, RX330,
RX350 , RX400H,
RX450H, SC300,
SC400, SC430
A DDITIONA L INFO RMATION
REVISION NOTICE
J uly 25, 2014 Rev1 :
• Sections 1, 2, and 3 have been updated .
Any previous printed versions of this bulletin should be discarded .
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS002-01.
• Applicability has been updated to include 1997 - 2015 applicable model y ear vehicl es.
Service Bulletin No. SS002-01 is Obsolete and any printed versions should be discarded. Be sure
to revi ew the entire content of this bulletin before proceeding .
© 2014 Lexus. a division of Toyota Motor Sales, USA
Page 1 of 22
L-SB-0025-14
Rev1
Pag e 2 of 22
July 7, 2014
Immobilizer and Smart Key Reset
Introd uction
Th e Immobilizer and Smart Key Reset is a featu re that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased . Follow
the procedures in this bulleti n to reset a vehicle Immobilizer or Smart Key system.
NOTE
There are new sec urity provis ions required to obtain a Reset Pass-C ode. It is c rit ical that the
instru ctions for th is new pro cess are reviewed BEFORE attempti ng t o get a Pass-Code in the
new s ystem .
Warranty Info rmation
O P CODE
DESCRIPTION
TI ME
OFP
T1
T2
NIA
Not Applicable to Warranty
-
-
-
-
Requi red Too ls & Equipment
REQUIRED EQUIPMENT
Techstream 2.o·
Techstream Lite
SUPPLIER
ADE
PART NUMBER
QTY
TS2UNIT
TSLITEPDLR01
• Essential SST
NOTE
• Only ONE of th e Techs tream un its listed above is required .
• Software version 9.10.037 o r later is required.
• Additional Tec hs tream units may be ordered by c alling App roved Deale r Eq uipment (ADE) at
1 -800-368-6 787.
© 2014 Lexus, a division of Toyota Motor Sales, USA
1
L-SB-0025-14
Rev1
July 7, 2014
Page 3 of 22
Immobilizer and Smart Key Reset
Service Bulletin Overview
1. Review the vehicle application cha rt in the Technical Information System (TIS) to verify the
vehicle is capable of being reset.
Refer to the Lexus Vehicle Support chart located on TIS, under Diagnostics - Immobilizer Reset
- Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TIS screens hots to obtain the Pass-Code needed to open registration
for Immobilizer and Sma rt Key programming.
NOTE
Some early ECM based Immobilizers cannot be reset using Techstream . For these v ehicles ,
do the following :
• Identify the vehicle using the Lexus Vehicle Support c hart noted above.
• Refer to the most recent SPOC bulletin for instructi ons.
© 201 4 Lexus. a division of Toyota Motor Sales, USA
L-SB-0025-14
July 7, 2014
Rev1
Page 4 of 22
Immobi lizer and Smart Key Reset
Sectio n 1: Security Authorizat ion for the Reset Pass-Code
A n improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted . Please
review the following flow chart and become fam iliar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process
REQUESTOR
Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset
Re-enter TIS password into
Immobilizer Reset portlet
Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy
Confirm Approving Managers
Login to TIS and Access
Approved lnbox Message
APPROVING MANAGER
1----+---+--~
Login to TIS and Access Approval
Request lnbox Message
Confirm Request details,
acknowledge Request Approval
Policy, and Approve Request
Confirm detail and select
"Immobilizer Reset" link
Re-enter TIS password into
Immobilizer Reset portlet
Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual
REQUESTOR
I
APPROVING MANAGER
Steps introduced
July 5, 201 4
© 20 14 Lexus, a division of Toyota Motor Sales, USA
I
L-SB-0025-14
Rev1
July 7, 2014
Page 5 of 22
Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Pass-Code (Continued)
Key Points :
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed .
• Ea ch Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.
• The request and approva l hand-off between technician and management is done on the TIS
home page inbox accessed at each individual 's location (Techstream , office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approva l Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request wil l be sent to all
approving managers. Dealership personnel with the following job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman,
Diagnostic Specialist, Team Leader Each dealer must have at least 2 enrolled managers in order to access
any Pass-Codes.
© 201 4 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
Rev1
July 7, 2014
Page 6 of 22
Immobilizer and Smart Key Reset
Section 1: Security Autho rizatio n for the Reset Pass-Code (Continued )
NOTE
Once a Reset is completed, it may be necessary t o enter an " Immobilizer Key Registration" or a
" Smart Key Code Registrati on" utility to program the new keys . Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the secu rity light flashes a 2-digit code (such
as 21 or 22). Refer to th e applicable Repair Manual for details.
Please review the Techstream and TIS screenshots in th is bulletin to become familiar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)
1. Open TIS and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.
l mmo!Hraer Rese: t
Receive a Passcode
Immobilizer " "d Sm"rt Key Code Reset " llows the reg1str..t1on of a new M"ster
Key even if all original Master Keys are lost. Once the Immob1liz~r and/or Smart
I Key Code is reset, a ll previously registered key codes will be erased.
I Re-enter your Password below to proceed to the
Immobolozer and Smart Key Code
' Reset form .
Password: . . - - - -- - - ,
© 2014 Lexus, a division of Toyota Motor Sales, USA
Rev1
L-58-0025-14
Page 7 of 22
July 7, 2014
Immobilizer and Smart Key Reset
Section 2: Reset Approval Request (TIS Pre-Approval) (Continued)
2. Enter the information requested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3.
~-- -·
Cahhr.l~IO.,.;
0 Library
1
~
0
T~dl A~"i-ktanc~
0
1
5Gm Tocl
Key Code Reset
Please complete the following fields to receive a passcode.
oea•er C.ode:
Dealer Name:
Tectvwoan Name:
Vet>.ci. VIN:
CJ C:=J ,________, (1 7 do~ VIN)
Repaw Order/Parts Invoice NUmber: ~-----~
Cu!>tomer Last Harne:
~-----~
Positive ldcnriflcnt1on Polley
r
r
I have venfied the customer's aut honty to obtain vch1de socunty information for this vehicle
I have verified the customer's fuH legal name and confirmed thetr identity With a vahd p1crure 10
I
I have or w ill visually
r
I agree to the T1S Terms and Cond1t1on1.
conrtrm the vehicle's re9s1rat10n document and ownership .
( "' ) • indicates Required Ftefd(s)
~ Details of ttus transacbon w·U be 1nckJded lfl the Monthly Vehicle Secunty T ransaction Report sent t o the Dealer CM. AJso. a log
of each transacbon IS sent to !he National Insurance C11me Bureau.
;
3. A minimum of two managers are required to be selected. Once two or more managers are
selected, click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received , continue to Section 5, "Receipt of Pass-Code."
Figure 4.
Select a minimum of two managers from the list below and cli ck Submit t o
continue. Each r equest r equires approval from one manager.
Example Manager 2
D
D
Example Manager 1
Exampl e Manager 3
n
Example Manager 4
~
Example Manager 5
~
'----------~-
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
Rev1
July 7, 2014
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request)
1. Connect Techstream to the vehicle.
Figu re 5.
6Mlitl.iW6
MWtM
**M*
*i§'#·M.9
'tSMtjjj,1.10
*f!dH+!.i*
-
Q .lihluS
© 2014 Lexus, a division of Toyota Motor Sales, USA
Page 8 of 22
L-SB-0025-14
Page 9 of 22
July 7, 2014
Rev1
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request ) (Contin ued )
2. Choose the appropriate vehicle model and year if the ignition cannot be turned on and the
information does not automatically populate.
Figure 6.
--
0---~~-~--1 ~ ............... ~ ......
,_
.......
-··
.....
a
TOYOTA
H1lux
Land Crurser
-
--- -
Matri.x
MR2
MR2 Spyder
Paseo
Prevta
o-. -..--.- Priu s
PnusC
Pnu s PHV
Pnu s V
,_
Rav4
Rav4 EV
3. Choose the Immobilizer or Smart Key system as needed.
Figure 7.
,.~:cr..omu..~
Syu.tn s.s.a SWtd 0.:1
I
System Selection Menu
~ 6"JfM
.·-,.
ii 99'9
MhllW
'Y'''"' ~ thel\ Pf"• Int """" t:M1on 10 ~on,,_ ECU
~ Vttai.i.•ECU si~ tri:no""'
~V!Me• CCU c~OK
~ WMe-.1AIMmlo. • f:Unte 9UrpodedOI' • ~
•• I Clb
,,_.,..,
l:Jt-rn¥JLT
........
Pfe-":c•~l(fl
.. (':.>''.k.ICt
Cortb"oJl.o'll..'~ ...
Rttae E"">:-.. Sun~r
I """'K I ..., EJocuK• I
H,t-•J
..J
~.,.J
........
1-~·"r }
Prtt;('lo\!Of\1
~ L\l.:t'J.Acr
... "'"' •"M
H.~.J·~·~
~lh''""'"
~"
".,'"" .,
.,
Ali"''V"C"IM:A;,.
u
r.oN111QNf
f.e~IH$11•')
~J;5
lolrf•J
L·...,~
PM 1 Gate ... r,
00c,,,•.1 .. ..
k\ll.WM;I;.#
,.~.,'!-ow
Th.• ~nction .,..,. . ao'I ~ICfN
8rf''.ifd§@
UMl~•OW-111'1
.
,ne cf~--·~
Sm~ c~,
n ord..""f 10 UM 1t lS •..nc.•.cn YG" MN ii p.ns«AJ
I
f
""'d 1.-h SH IM lf'C).111! ft'Ml\o.al
. .~1 .i -
~1
++;11w
5. Enter the VIN if prompted .
Figure 9.
Utlhty So lec
~t1e a passcodc
Oe.,ler Code:
Dealer Nane :
TcchNaon N11me:
-Veh1'1c VlN :
Repa r Or dcr1Pll rts Jnvo1c:e
t~umber :
• custome r ta:-;\ ttemc :
0 ...1 1v
r
r
r
r
( )
[=:J
r==J - - - - (17 d11i1 t vm)
~-----~
~-----~
Id otir1caJ~
I Mve verified the Cl.l.St Qfr,cr·s. authontt 10 obt&J1n ve~ude scwnh ' 1nformatJOn for ltus ve hicle.
I have ven,1ed the wsl omcr's fu ll )cgal name and ccnfirmcd their 1dcnllly mth a vahd p1dure ID.
I hi!VC or will visu;,Uy conftrm t~ veh de's 1eg1!;t1.lUon d;>cument and ownership .
J .Jgrcc to the Terms and Cood bo n:.
lnd 1=ates ReQu11cd F1cld(s)
.liJll5&i Octluls of th1:. tri.lnSi>cbon w ii be tndudcd 1n lhe Monthty Ve:h1de Se:amty T1,msad1cn Report sent to lhe Oeailer GM. Al:-;o. a log of e~ch trans:ict.1011 •S
sent to lhe Nat•orwtl ln.surGrice Ctrme Sure.au.
10. A minimum of two managers are requ ired to be selected . Once two or more managers are
selected , click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received, continue to Section 5, "Receipt of Pa ss-Code."
Figure 14.
Select a minimum of two man11gers from the list below and click Submit to
continue. Each request requires approval from one manager .
Example Manager 3
D
D
D
Exam ple Manager 4
~
Example Manager 1
Example Manager 2
_ _ _ _ _, ____.
Example Manager 5
.....___
© 201 4 Lexus, a division of Toyota Motor Sales, USA
~
L-SB-0025-14
Rev1
Page 14 of 22
Ju ly 7, 2014
Immobilizer and Smart Key Reset
Section 4: Manager Approval (TIS)
1. Once the request has been submitted, one of the authorized dealer managers will locate the
technician's request in their TIS home page inbox.
The manager clicks the title to open the Request.
Figure 15.
•
Approv&J
Required~
Jmmob.kier Re.set Request No. 1406300002&
r 06/30nou ! • ...u,
r
r
r
06/30/2014
06(30/2014
!
!
ttherdfhor
OH
hgrQ
Approvol R.cquired tlast>>
Hy Ce.rtlficatlo n.1
Name:
Pri ma ~
Jo b Co d e :
l ist ed be low a re the r cquu cm ciits to m 111nto1n your curr'ent cert1f1cat1on.
Umversrty of T oyota
Guild
cchmo an
U.st Honlh's status
Master
Pendln Re ulre.me.nts
Requirements Com l cte
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
Rev 1
Page 15 of 22
July 7 , 2014
Immobilizer and Smart Key Reset
Section 4: Manager Approval (TIS) (Continued)
2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician.
Figure 16.
Service lane
[ l nbox
Subjed" Approval Requ·red lmmol>'12e1 Rese t Request No. 14070100021
Hello
The u ser
has requec:ted t o pf:lrfo rm a n lmmobh1er Reset on 07/01/2014 Ot 27 PM POT The
deta1's of the request are as follows,
Reoues t Details:
Re quest No:
Dealer Code:
Dealer Na'T1e:
Technician Name:
Vehicle VIN:
Repair Order/Parts Invoice Numb er·
Customer Last Name:
Po sitive 1den tmc11t! on Polig :
r
I have verified the cu stomer's a,tthonty to obtain veh icle security inforn1atmn for this vehicle.
F
J ha ve venfied t.he cus t omer's full legal name and confirmed their 1dent1ty with a val d picture ID
r
1 have or w1J visually confirm the vehicle's registration document and ownership.
1
~r
1 agree t o the TIS Terms and Cond1bons.
Be auest AporoYPI Policy
r
r
r
I have verified th e data.ls en[ered for this reques t and confirmed the authonty of the customer was venfied
I realize that upon retnev al, a transaction log will be pos te d t o the Na tional Insurance Crime Bure au .
I agree to the TIS Terms and Cond1t1ons
) • Indicates Required F1eld(s)
Th is request will expire 10 72 hours from the lime of receipt o r t his message at 0//0-1/7014 01 1 1 P M PDT .
For ass sL>nce, please contact the Dealer Daily Helpdesk.
Details of thlS transaction w1U be ITTcluded in the Monthly V.eh1cle Secunty T ransacuon Report sent to the Oea•er GM.
each transac tion 1s sent l o the Naoonal lnsurance Cnme Bureau
~
7A!s
log o f
kancel ~ ~
nnbox HomEI
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
Rev1
July 7, 2014
Page 16 of 22
Immobilizer and Smart Key Reset
Section 5: Receipt of Pass-Code (TIS)
1. Once approved by management, the technician opens his TIS inbox and locates the Reset
request. T he technician cli cks the title to open the Approval.
Figu re 17.
ns
5ervlce u...e
J
r
06/3012014 ~ .. tmmobhzcr Reset ReQue~ .,o. 14063000029 ho$ been Approved
r
0513012014
!"- - h
r
06130/ 2014
! ,..
r
r
r
r
r
r
r
! "" 1-oo...
06/ 29/2014 !" • dfodro
06/29/ 2014 ! r . • dfgdfgdfg
06/291201• ! •• sdr.dr
0512312014 !_ dfod
etherdll\gr
06/3012014
06/2J120.,
!
06/2312014
! ... :rotod
~ dtodr
ntll.t
> last >>
H y Ccrtlflc atlons
N. uue :
P r 1m.1ry Job Cotlc :
Current Ccrt1 l1co l10 11 St..itu~:
Univer$1ty of Toyow
NOTE
• It is recommended to retrieve the Pass-Code from the Techstream connected to the vehicle
as the Seed Number and Pass-Code work together.
• Once approved by management, multiple resets can be performed for a single VIN .
Each attempt will create a new Seed Number and resultant Pass-Code.
© 201 4 Lexus. a division of Toyota Motor Sales. USA
Rev1
L-SB-0025-14
July 7, 2014
Page 17 of 22
Immobilizer and Smart Key Reset
Section 5: Receipt of Pass-Code (TIS) (Continued)
2. Once opened , the technician clicks the Immobilizer Reset link to continue.
Figure 18
satvlce l a ne
L1nbax
Su bject: lmmobtl~er Re:;et ReQuest No. 14063000029 hns been Approved
You ho.1d 1mt1oted a request (Request No. t.a063000028) for en l mmob1l1l'.er Reset on 06/30/ 201.i 03 ;09 Pf.\ POT. Your 'eQuest hJs been APCt o"'ed and ddlt, IS
have been saved
Reau es\ Octa II~
Re01ue~t No :
Denier Code
Dealer Name.
TcchmoJn Name
Vehicle VJ U
Repair Orde r/Parts ln'lilOiCe Number
Cuaom:r
'6...
1
la~t
f4amc
Manager :
A,o.oro11l'll Dale:
~ Plea~ click on the hn&.. belO\'f' t o gener.,te a ne .. Immobilizer Pas.srode for '/OOf reques1. AhM dicking on tt-1s l·nk, y o u wi .I need to conne t the rec h5tr c3fT'
""- -- - - - .><' generate the Seed No. and enlcr the Techstrcam Soft.-dre version to pe-oceed
This link iw·ll expire 1hours1tfter the receipt of tlt1s mes..Y;le at 06/10/2011 04 :'10 P11 POT Thi~ hnk may be used multiple times to oerform an Im mob1hze r
Re~ct for the menboned VIN number till rt expires.
I for &S$1~tance,
ple.Gse contl!la the Dealer Oa1ly Helpde!>k.
Click on the · rnbox Home· button below to return lo yoor ,nbolt
Name:
Prim •.u·v Job Code:
Curre nt Ccrt ifh:alto n S t iitu s :
Umvers1ty o f Toyota
3. At this point, it is necessary for the technician to re-enter their password to login again .
Figure 19.
,,.,,.__,
0 Lshr.uy
1
-
..............
Sca nT»0'
~
0 T.di MMlbnce
Caltbnit':~r.1
Key Code Reset
Receive
a Passcode
1mmobtl1zer .lnd Smart Key Code R.eset al10 •._.~ the reg1~rat1on of lt ncN Master l('ey C'wcn fall or1g1f"al ,.,aster l'CCfS are lost. Once: the lm mob·hzer arnHor Smart
Key Code 1s res et, alt pre'ol1ously reg1:>t ered key codes Yrill be erued.
R:e·e.nter your PdS.S.l'llOrd be.low to proceed to lhe Immobilizer a1' d Smart Key Code s:teset form.
Password
© 2014 Lexus, a division ofToyota Motor Sales, USA
L-SB-0025-14
Rev1
July 7, 2014
Page 18 of 22
Immobilizer and Smart Key Reset
Sectio n 5: Receipt of Pass-Code (TIS) (Continued)
4. The techn ician must enter the Techstream softwa re version and paste in the Seed Number
from Techstream , then click Next.
Figure 20.
Key Code Res.et
Please comple te th~ fofto w1n9 r~lds to recerve a passcC>de
Cl.C'l'" C!;t N O
Deller Cede
Oe:aft r N.,me
T t!'..hmaa,, Namot
'vel'Mcle VIN
R.e:c.a1r Otde r/P11"'ts Jnvo1ce t'umbf: r
Custom~r
las1 Name
T cctiJtrt-'m Software V ef1•0ri
Seed Numb er
L
_ _ :=J
~------~
(from scartocl)
Po:u l!y c ld c nlif 1cation Po ltcx
r
r
r
r
J M .. c ve nhcd tt-e customers a uthOflt:f lO obta in vch.ic:lc secu nty 1nform~hon fer lh1s veh icle
I t'lo>v c Vtmf1c d t t'>e cu~tomer \ full le7.sl r 1m c 4 nd Ce"hrmtd the f 1den llty 'ft 1th a v ohd p1C1ure JO
J ha ve: or .._.111 visually con fir m the 1i eh1de's reotStraticn dcc.umert a nd o wne:rstt1 p.
1 altU to tt'le Te·ms •r-d Coni hGf"S
~ Oc~._.. ,ls
r.f this tra nwo.Mm _,_,1 be incJudcd '" tl-e ~lontHy Vch.cl e Secu"lly T ~ansact1on Re port s:ent to the Dealer GM .t.lso. o loo cf c~ch 1ranw chcr 1s
sent to lhe N3UOna t (nsur t1nce C nme &uc~u.
( ) • lod.:ates Rea~r~d f teld(s)
Rcqucs:t Stabn for R.equut No: 140G30000 2 8
Re quest S t atu.s: ~ 'P'O'"~d
Hanag e r~
'6.
~ cquc1t Tlntc:
~ Appr o vt1I Va lid Till:
0E@~
© 2014 Lexus, a division of Toyota Motor Sales. USA
L-SB-0025-1 4
July 7, 2014
Rev1
Page 19 of 22
Immobilizer and Smart Key Reset
Section 5 : Receipt of Pass-Code (TIS) (Continued)
5. The Pass-Code will then be provided as shown . Continue to Section 6, ''Techstream Reset Utility
(Reset Initiated) ," for instructi ons on entering the Pass-Code to initiate the Reset.
Figu re 21 .
· ~
Key Code Re.-cct
Bequest Details
ReQueS1 No:
O..aler Code:
Dealer Name:
Techmetitn Name:
Vehlde VI N:
Repair Order/Parts Invoice Number:
Customer last Name:
Techstream SoftN1ne Version:
Pos itive Id e ntifica tion Policv
p
P'
:n~r~a~~::,~ ~~~s ~:~~~~r's authority to obtain vehicle security
I have verified the customer 's full legal name and confirmed their 1dent1ty
with a vahd ptcture ID.
r.;;
~~~~s~~P~ill visuall y confirm the veh.ide's re gi stration document and
P'
I agree to the T IS Te rms a nd Cond1t1ons.
Request Aoo r oya l Poli cy
P'
p
P'
I have verified the details entered for this request and confirmed the
authority of the customer was venfied.
I realize that upon retrieval , a transact1cn log will be poste('
Insurance Cnme Bu ..eau.
I a~ree to the TIS Terms a nd Cond1t1ons.
I:
Thank You
t Your lmmbobthzer Passcode
073082 )
Clrck the butto n below to return to the lmmob1hzer Re~f Home Page.
ijmmobthze r Reset Homd
© 2014 Lexus, a division of Toyota Motor Sales, USA
e NatJonal
L-SB-0025-14
July 7, 2014
Rev1
Page 20 of 22
Immobilizer and Smart Key Reset
Sec t ion 6: Techstream Reset Utility (Reset Initiated)
The Reset can be initiated on ce the management approval reply is available in the TIS home page
inbox. With this approval file, multi ple Seed Numbers can be used for as many attempts as needed
to repair the vehicle.
NOTE
If you have received the file from management in your TIS inbox that shows the approval status
for the given VIN, do NOT resubmit for another approval for this vehicle. It will not be necessary.
Continue to open the approval file and enter a new Seed Number to g et the unique Pass-Code
for each attempt.
1. After retrieving the Pass-Code from the manager approval process in Sectio n 4 ("Manager
Approval') and Section 5 ("Receipt of Pass-Code'} , enter the Pass-Code in Tech stream and
click Next.
Figure 22.
5'/~tcm Sfi.oct J SIOtH u ...., S1111111 Ke)' Liv•
I
Utlllty Select
....,
Seit" I IM\"4
c.."oro.:•
8 ¥ !3.§9
* ·fr!+
L
Ut;cm..,.,..~
...,,1""".1,...,...,-----
Step 1 o f 2
-''I CW.f:l'_,.s
Input Seed Number on TIS to retrieve D Poss·Code,
then input a Pass·Code and then press Next
M§MM
( .
seed Number:
aa910acd208095b9d015943c6
9703752ldledllfc5bl77c0cb
7f0cd39 5b0524bdl063eed58e
Sdbd98a5f cd4bdel763e3
*f!.11!11
~
POSS·Code
I
Input
j
Ge1
Pass.Code Number:
715474
•t.U
----=:_ J
++c}M
+MJ . * 8
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
Rev1
July 7, 2014
Page 21 of 22
Immobilizer and Smart Key Reset
Section 6: Techstream Reset Utility (Reset In itiated) (Continued)
2. Click Yes to start the process.
Figure 23.
Step 1of2
'f.P.5
.,,.
* ·16*
c
Input Seed Number en TIS to retnave • Poss·Code
J
L
II will take about 16 minutes fer the reset
to complete
Do you want lo slan the Sman Coda
Reset?
~
Efi-5f9
1 ~~
No
Yes
Input
1715474
+Ji¥®+
----
( .. lrtd.ic' ctP
'n-n fttit.ton M.n
.,.. 54ww:1 Bdit!
J

Exit
++q++
Figure 24
UUltty Select
S.t>t':~«IW.t
c;;~~·
LCU~;ic
Step 2 of 2
$c.i.Mt Cc..»Ra ..
NOW RJ: SETTmG

KEEP DRIVER"$ DOOR OPEN.
Tlme Remaining:
11
min.
''ntt"°""-ller'"
l
~lnc11M9f
It• Sf'N« e..'kll
w;.w
*"**
© 2014 Lexus, a division of Toyota Motor Sales, USA
Rev1
L-SB-0025-14
Page 22 of 22
July 7, 2014
Immobilizer and Smart Key Reset
Sect ion 6: Techstream Reset Utility (Reset Initi ated) (Continued)
3. Once completed , it may be necessary to enter either the Immobilizer Key Registration or Smart
Code Reg istration utility to program keys.
Figure 25
..
--,..
-
Utility Sele<
~.~
....
1"'-·""
Smart Code Reset ts comp'ete
Use the Sman Code Reg slnlton ut[1y to register
smart keys
MMM
)
J
*·5'5"*
,.
....
+ifiJd .••
•WIOIMIOCW'I•
TMt..Nt-IHJI
IN 5-f.O(e
a.....
Exit
M§,W
NOTE
Some early Immobilizer systems go directly into programming mode. This can be co nfirmed
by the sec urity light blinking a 2-digit code. Refer to the applicable Repa ir Manual fo r d etails .
© 2014 Lexus, a division o f Toyota Motor Sales, USA