KC-2350
Service Bulletin Details
Public Details for: KC-2350
Cbr - telematics gateway (tgw) connect ability issues.
- 2024 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2024
2024 VOLVO VAH |
2024 VOLVO VH |
2024 VOLVO VHD |
2024 VOLVO VN |
2024 VOLVO VNL |
2024 VOLVO VNR |
Models from 2023
2023 VOLVO VAH |
2023 VOLVO VH |
2023 VOLVO VHD |
2023 VOLVO VN |
2023 VOLVO VNL |
2023 VOLVO VNR |
Models from 2021
2021 VOLVO VAH |
2021 VOLVO VHD |
2021 VOLVO VN |
2021 VOLVO VNL |
2021 VOLVO VNM |
2021 VOLVO VNR |
2021 VOLVO VNX |
Models from 2020
2020 VOLVO VAH |
2020 VOLVO VHD |
2020 VOLVO VN |
2020 VOLVO VNL |
2020 VOLVO VNM |
2020 VOLVO VNR |
2020 VOLVO VNX |
Models from 2019
2019 VOLVO VAH |
2019 VOLVO VHD |
2019 VOLVO VN |
2019 VOLVO VNL |
2019 VOLVO VNM |
2019 VOLVO VNR |
2019 VOLVO VNX |
Models from 2018
2018 VOLVO VAH |
2018 VOLVO VHD |
2018 VOLVO VN |
2018 VOLVO VNL |
2018 VOLVO VNM |
2018 VOLVO VNR |
2018 VOLVO VNX |
Models from 2017
2017 VOLVO VAH |
2017 VOLVO VHD |
2017 VOLVO VN |
2017 VOLVO VNL |
2017 VOLVO VNM |
2017 VOLVO VNR |
2017 VOLVO VNX |
Models from 2016
2016 VOLVO 780 |
2016 VOLVO VAH |
2016 VOLVO VHD |
2016 VOLVO VN |
2016 VOLVO VNL |
2016 VOLVO VNM |
2016 VOLVO VNX |
2016 VOLVO VT |
Models from 2015
2015 VOLVO VAH |
2015 VOLVO VHD |
2015 VOLVO VN |
2015 VOLVO VNL |
2015 VOLVO VNM |
2015 VOLVO VNX |
2015 VOLVO VT |
Models from 2014
2014 VOLVO VAH |
2014 VOLVO VHD |
2014 VOLVO VN |
2014 VOLVO VNL |
2014 VOLVO VNM |
2014 VOLVO VNX |
2014 VOLVO VT |
Models from 2013
2013 VOLVO VAH |
2013 VOLVO VHD |
2013 VOLVO VN |
2013 VOLVO VNL |
2013 VOLVO VNM |
2013 VOLVO VNX |
2013 VOLVO VT |
Models from 2012
2012 VOLVO VAH |
2012 VOLVO VHD |
2012 VOLVO VN |
2012 VOLVO VNL |
2012 VOLVO VNM |
2012 VOLVO VT |
Models from 2011
2011 VOLVO 780 |
2011 VOLVO VAH |
2011 VOLVO VH |
2011 VOLVO VHD |
2011 VOLVO VN |
2011 VOLVO VNL |
2011 VOLVO VNM |
2011 VOLVO VT |
Models from 2010
2010 VOLVO VAH |
2010 VOLVO VH |
2010 VOLVO VHD |
2010 VOLVO VN |
2010 VOLVO VNL |
2010 VOLVO VNM |
2010 VOLVO VT |
Preview Solution CBR-2350-1 Telematics Gateway (TGW) Connect Ability Issues Published 23 February 2024 Valid For Volvo models VNR,VNX,VNL,VNM,VAH,VHD Model Years 2010 to current Mack models CHU,CXU,PI,GR,GU,LR,TD,MRU,TE,AN Model Years 2013 to current This document was created due to the limited amount of TGW diagnostic information available. If a customer has a complaint of not being able to locate the truck via Remote Diagnostics and the TGW is not showing connected: Possible Causes Telematics Gateway, Communication Loss SIM-Card - Incorrect Installation SIM-Card - Damaged TGW Will Not Connect After SIM Card Replacement ; Live UI If the TGW will not connect after SIM card replacement Refer to CBR solution CBR-2333 Telematics Gateway, Communication Loss 1. Program and calibrate the TGW 2. Complete PTT operation 3989-08-03-02 Telematics Connectivity, Check and Activation • After running operation 3989-08-03-02 wait 15 min SIM Card - Incorrectly installed/Damaged 1. Remove the SIM card by using a tool with a fine point (such as an ink pen) and press only on the small button near the SIM card when ejecting it from the Telematics Gateway (TGW) 2. Check that correct component is installed 3. Visually check that component is not damaged ; Live UI NOTE: The SIM card is installed in a holder onto the side of the TGW; the holder should be fully sealed into the electronic control unit (ECU) when installed correctly. Also note that the SIM card is installed on the bottom of the holder, care should be used when removing and installing as not to let the card fall out of the holder. In PTT complete the operations below. 3970-08-03-02 Telematics System, GPS 3979-07-03-02 Telematics Connectivity, Check and Activation Repair Verification After any action, perform a repair verification to test if the fault has changed status. The fault might have been corrected during fault tracing even if no obvious fault has been detected.. This might point to an area of further investigation. Related links and attachments No links or attachments available ; Live UI Share to others that might find it helpful Feedback Give feedback to help improve the content of this article