SFCC_08MAR18

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
MARCH 8, 2018
Today’s Presenters
Name
Position
Manager – Local Technical Support
Manager – Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
Product Investigation
2
LOCAL TECHNICAL SUPPORT (LTS)
NEWS & UPDATES
– February trended above average pace for last 12 months
– LTS response times in February increased
− All-LTS mandatory training (as announced in Service Alert)
− LTS out at retailers more often, so less staff available on hotline
All-LTS
Training
LTS L3
Training
LTS @
Retailers
– Retailer response times reversed to 40 hours
Reversal of trend
LOCAL TECHNICAL SUPPORT (LTS)
CLEAR COMMUNICATIONS INFORMATION
Please take the time to read the General Information
published on 28-Feb-18: Clear Communications in Technical
Assistance Cases
Explains the program we are undertaking at LTS to communicate more
effectively with Retailers.
Gives brief summary and example of how clear communications can help
us in every day interactions and how LTS will be checking ourselves for
progress
Starts within LTS and will be something that takes time to learn and
embed in our way of doing business
Safety Recalls N138 and H081
AJ20P 4 Cyl Gasoline Engines – Fuel Rail leaking
•
New safety recalls were announced February7th affecting certain 18MY Jaguar and Land Rover models fitted with 4 cyl AJ20P gasoline
engines. Service Bulletins with Q & A have been posted to Infotrail and JBN. SRE18-03 and SRE18-03C. 7-142USA2 and 7-142CAN2
•
Models affected:
•
Jaguar 18MY XF/XE/F-PACE/E-PACE and F-TYPE
Recall H081
•
Land Rover 18MY Discovery Sport, Evoque and 18MY Range Rover Velar. Recall N138
•
Defect: The brazing of the engine fuel rail end caps is inconsistent and may not meet the
design condition, thereby not sealing the fuel rail ends. Fuel vapor and liquid fuel leaks can occur over time.
•
Prior to recall launch please submit EPQR’s for any vehicle with a fuel rail leak and attach a short video
clearly showing source of leak
•
There are several reports of fuel leaks but there have been no reports of accidents, injuries or fires.
•
Affected vehicles will need a replacement fuel rail plus 4 injector seal kits
•
Parts and technical repair bulletins are expected to be available week of March 12th 2018. Initial parts shipments will be pushed to stores
•
Check DDW to confirm which vehicles are affected. Not all vehicles in the VIN range are affected. Lists of unsold new vehicles are published
on JBN/Infotrail
•
Affected new cars must not be sold prior to completing the recall repair.
•
Customer notification is scheduled to begin March 16th 2018.
Latest Vehicle Concern Fixes
Vehicle
F-PACE
E-PACE
RR Velar
Discovery
17MY-Onward
XCL
RR Evoque
Discovery
Sport
16MY-Onward
RR Velar
RR Sport
Range Rover
18MY
Customer
Concern
Details and Status
Publication
Activity Key
application is
missing from
Pathfinder
Technicians may find that they are not able access any Activity Key related
functions on Pathfinder. (program/erase/test) This can occur when the BCM
specification is not recognized by Pathfinder. A manual patch is being prepared
to resolve this concern. An SSM will be published with the details to load the
patch. In the meantime a TA case can be opened and the Technical Helpline
will be able to assist you in installing the Activity Key.
SSM to be
released
Loss of voice
functions after
update to 17C4
NGI software
Technicians may notice that after loading the latest NGI software (17C4) the
voice functions are inoperative. If you should encounter this concern please
open up a request for Technical Assistance (TA) and the Technical Helpline will
be able to assist you in resolving the concern.
To be released
Buzz/Warble
noise heard by the
recipient of a
Bluetooth phone
call.
This issue affects vehicles fitted with both InControl Touch and InControl Touch
Pro audio systems. The repair for this concern is to replace the wiring harness
and install a new microphone for the audio system. New harness are in stock in
the UK and supply is being sent to North America.
Touch Screen
Delamination
A customer may express a concern that the lower Interactive Control Display
Module (ICDM)/Integrated Control Panel (ICP) is delaminating. This may have
the appearance of tiny bubbles in the screen. The only resolution will be to
replace the Touch Screen.
LTB01151NAS1
On Sign-off
LTB01160NAS1
On Sign-off
6
Latest Vehicle Concern Fixes
Vehicle
XE
XF
pre-18MY
XCL
18MY XCL
Customer
Concern
Details and Status
Publication
TCU Water
ingress
Recent investigations into root cause of some TCU failures on XE and XF
models have uncovered a water ingress concern, due to poor sealing at the
Center High Mounted Stop Lamp.(CHMSL) A communication is being prepared,
but any XE or XF should be checked for water ingress past the CHMSL gasket
as possible root cause for TCU failure.
TBD
TCU failure/
Intermittent No
start (misdiagnosis)
In many cases technicians are attempting to update TCU software to address
intermittent no-start concerns based on DTCs set in TCU. While there may be
updated software available for the TCU, its not expected to correct this symptom
which is potentially an early sign of TCU failure.
TBD, open a TA
for interim advice.
TCU activation at
PDI
We are beginning to see an overall reduction of TCU activation failures during
PDI due to introduction of updated TCU software in mfg during Dec and
January. XJ and F-TYPE are still on review for sign-off. Continue to follow the
published SSM’s listed as required.
SSM73779
SSM73634
7
Latest Vehicle Concern Fixes
Vehicle
Discovery
Sport
RR Evoque
18MY with
Active Exhaust
Vehicles
equipped with
2.0L GTDi
Engines
Customer
Concern
A customer may
complain of a
Check Engine
Lamp or
Restricted
Performance
Message.
Installation of
Friction Washers
after removal of
VVT.
Details and Status
Diagnosis returns DTC P2170-11 “Exhaust Pressure Regulator Vent Solenoid
Control Circuit Low - Circuit short to ground”. If electrical circuit checks return
no issue, place the active exhaust valve in the freezer for several hours then reinstall and retest. If this allows for duplication of the fault, replace the valve and
submit an EPQR with contact details so we can organize PRR of the original
parts.
Work instructions outlined in TOPIx reference installation of new friction
washers. These friction washers are not installed during initial assembly of the
engine, but MUST be added if service work is performed.
Publication
Under
Investigation
TOPIx Workshop
Manual Section
303-01’X’
8
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Vehicles
equipped with
Flexray and
8HP Trans.
A customer may
complain of a
gearbox warning
lamp, or restricted
performance
message.
F-TYPE
18MY with
Ingenium
AJ20P
A customer may
complain of a
coolant leak from
the vehicle.
Details and Status
Diagnosis finds DTC P0715-64 “Input/Turbine Shaft Speed Sensor "A" Circuit Signal plausibility failure” stored in the TCM. Should you encounter this
condition, please raise a TA for diagnostic assistance. Include in your
submission a session file, adaptation data read out from the vehicle and a
picture of a fluid sample.
If diagnosis leads to identification of the upper radiator hose breather pipe
leaking due to damage to the pipe close to the turbocharger, please raise a TA.
This topic is under investigation and repair guidance will be offered via the TA.
Publication
Under
Investigation
TBD
9
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
All 3.0L Diesel
equipped
vehicles
“Restricted
Performance” may
be seen on the
instrument cluster,
which is
sometimes paired
with a loud whine
DTC P0299-77 “Turbocharger “A” underboost condition” may be stored in the
PCM. Follow primary & secondary diagnosis. If damage is found to the vanes &
actuator rod, raise an EPQR with clear pictures of the damage & part label
should this issue be resolved in your retailer or a TA if further support is
required.
Under
Investigation
DTC P2002-00 may be stored in the PCM for “Particulate Filter Efficiency Below
Threshold Bank 1”. SSM 73738 has been released requesting that if parts need
to be replaced, that the Diesel Particulate Filter, Particulate Matter Sensor &
Differential Pressure Sensor should be replaced together and an EPQR
submitted with your parts manager information. Engineering is requesting these
parts back for further analysis
SSM73738
RR Sport
16MY 3.0L
Diesel
Customer may
experience a CEL
on the instrument
cluster
All 3.0L
Diesel
equipped
vehicles
Customer may
experience a CEL
on the instrument
cluster
If a MAP Sensor is found severely clogged due to carbon buildup, ensure that
this is not attributed to customer driving habits. If this has been ruled out and a
parts replacement is required raise an EPQR with clear pictures of the MAP
Sensor and any other components that have been affected.
Under
Investigation
10
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
XCL 2.0L &
3.0L Diesel
vehicles
Customer may
see “DEF Dosing
Malfunction” & “No
Restarts in XXXX
Miles” on the
instrument cluster
Range Rover
RR Sport
RR Evoque
Discovery
Sport
Discovery
The 'Service
Required' warning
text will not
appear on the
Instrument Cluster
(IC) if a vehicle
has reached its
service point.
This Service Action is currently on sign off which has an updated procedure
which address the SRO time issue.
N118NAS3
A Customer may
report a knocking
type noise from
the rear of the
vehicle.
An issue has been identified on certain vehicles where the rear suspension
stabilizer bar bushes have been manufactured away from the required
specification, causing insufficient clearance between the rear suspension
stabilizer bar and the rear suspension left coil spring. Replacement of the sway
bar will be required.
H082NAS1
E-PACE
Details and Status
DTC P208A-13 and P208C-11 for the Reductant Pump may be stored in the
PCM. Follow TOPIx for steps of diagnosis and should you require additional
support raise a TA, otherwise submit an EPQR is parts have been replaced with
your parts manager shipping information.
Publication
Under
Investigation
11
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
XF Sportbrake
18MY
Restraints Control
Module (RCM)
Calibration
Incorrect
A limited number of 2018 XF Sportbrake models have been built with the
incorrect Restraints Control Module (RCM) calibration. Safety Recall H090 is
being published to proactively correct the RCM calibration in the affected
vehicles. All unsold vehicles must have this Recall performed before customer
handover.
H090NAS1
E-PACE
A Customer may
report the air
blowing through
the HVAC vents
on one side is
noticeably cooler
than the other
side.
A potential concern has been identified on a specific vehicles within a limited
VIN range. A customer may report that regardless of the temperature setting,
one side HVAC vents is blowing noticeably cooler than the other side. This is
likely due to the HVAC module software. A revised HVAC module software has
been developed to address this concern. Service Action H100 is being
published to proactively update the HVAC module software in the affected
vehicles. Unsold vehicles must be updated before customer handover.
Customer vehicles should be updated at the next available service opportunity.
H100NAS1
On Sign-off
Range Rover
RR Sport
18MY
Customers may
report that the
interior veneer
inserts are
scratched.
This may be caused by vehicle protection covers that are installed to the vehicle
during transportation. LTB01162 is being published to provide a repair process
and recommended polish to remove fine scratches from the veneers.
LTB01162NAS1
Details and Status
Publication
12
Latest Vehicle Concern Fixes
Vehicle
Discovery
17 -18MY
Customer
Concern
Details and Status
Publication
Customers may
report the hood is
difficult to open.
Engineering is currently investigating a concern where the hood release level is
pulled fully, but either one or both of the hood latches does not release. Further
pulling of the release cable releases the latches. This may be caused by the
hood cable routing. Engineering is requesting that the hood cable routing be
inspected prior to removal or replacement of the cable. Specifically checking the
radius of the cable bends. Should a customer express a concern, please submit
an EPQR with pictures of the cable routing prior to any removal of the cable.
TBC
13
Latest Vehicle Concern Fixes
Vehicle
Customer Concern
Details and Status
Publication
E-PACE
XCL
During PDI some vehicles
come with two small tools in
a baggie in the center
console or glove box that
we can not identify what it is
used for.
The tool pictured in the baggies are the removal tools for the spring clips
that retain the accessory convenience pack base mounting bracket to the
front seat headrest bars. The convenience pack consists of a coat hanger
or hooks that are easily removed from the base bracket. Port fitted
convenience packs will have these removal tools provided in the vehicle.
SSM73747
14
Questions Raised By Retailers
Spring retaining clip for convenience
pack base mounting
15
THANK YOU!
Q&A