9002503
Service Bulletin Details
Public Details for: 9002503
Part description: rhr radio issue description: issue 1: while performing rhr radio reflash (software update), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in emergency ifs mode. This er
Models from 2014
| 2014 CHRYSLER TOWN AND COUNTRY |
| 2014 DODGE CARAVAN |
| 2014 DODGE CHALLENGER |
| 2014 JEEP COMPASS |
| 2014 JEEP WRANGLER |
Models from 2013
| 2013 CHRYSLER TOWN AND COUNTRY |
| 2013 DODGE CARAVAN |
| 2013 DODGE CHALLENGER |
| 2013 JEEP COMPASS |
| 2013 JEEP WRANGLER |
Models from 2012
Models from 2011
9002503 09/10/2014 MY2011-2014 DJ, DS, JK, JS, KA, KK, LC, MK, ND, PM, RT, WD, WK, JF GPOP - Issue Review System Part Number: 05064821A$, 05064820A$, 05064830A$, 68086500A$, 68043516A$, 05064823A$, 05064822A$, 05064831A$, 05064825A$, 05064824A$, 05064832A$, 68086501A$, Z5064821A$, Z5064820A$, Z5064830A$, Z8086500A$, Z8043516A$, Z5064823A$, Z5064822A$, Z5064831A$, Z5064825A$, Z5064824A$, Z5064832A$, Z8086501A$ Part Description: RHR Radio Issue Issue 1: While performing RHR radio reflash (software update), on rare occasions, Description: the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality (examples may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the following:~ 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes~ Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on “Bluetooth Phone Compatibility Test Results” link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. ~ Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect with an external hands free module (HFM) to an RHR NAV radio with an internal HFM, be sure to also order and install the MOPAR wiring harness (PN 82212906). This harness will connect the upgraded RHR radio directly to the factory rear view mirror with integrated microphone and bypass the external HFM that is no longer needed. Otherwise, the HFM voice recognition function will not work. ~______________________________________~ Contact Us at [email protected] for feedback related ONLY to this GPOP Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or part order inquires. Please include the Part Number (s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system.