TT199

Volume 199,
199, August,
August, 2013
2013
Volume
2014 Mirage
Mirage
2014
detachable anchor,
anchor, then
then latch
latch the
the seat
seat belt
belt
detachable
plate
to
the
standard
seat
belt
latch,
with
the
plate to the standard seat belt latch, with the
result
looking
like
the
photograph.
Please
result looking like the photograph. Please
ensure the
the seat
seat belt
belt is
is not
not twisted.
twisted.
ensure
Sales Managers
Managers
Sales
Please insure
insure your
your sales
sales staff
staff is
is familiar
familiar with
with
Please
this
feature's
proper
use.
If
customers
have
this feature's proper use. If customers have
additional questions
questions regarding
regarding use
use of
of the
the
additional
2014
Outlander
second
row
lap
and
shoulder
2014 Outlander second row lap and shoulder
center seat
seat belt,
belt, refer
refer them
them to
to page
page 4-20
4-20 of
of
center
their
owner's
manual.
their owner's manual.
page 11
Vehicle Technical
Technical Info..................
Info.................. page
 Vehicle
Techline Information.................…
Information.................…page
page 44
 Techline
page 44
MEDIC Information.....................
Information.....................page
 MEDIC
page 55
Spotlight on
on CSI............................
CSI............................page
 Spotlight
page 66
Training News..............................
News.............................. page
 Training
Page 77
Bulletin Review.............................
Review............................. Page
 Bulletin
TT
TT
GROUP 00
00 −
− General
General
GROUP
NEW GL-5
GL-5 SUPER
SUPER HYPOID
HYPOID GEAR
GEAR OIL
OIL (SAE
(SAE
NEW
80) —
— 2014
2014 Outlander
Outlander with
with AWC.
AWC. The
The all
all new
new 2014
2014
80)
Outlander requires
requires aa specific
specific gear
gear oil
oil for
for the
the
Outlander
transfer case
case and
and rear
rear differential.
differential. Mitsubishi
Mitsubishi
transfer
Genuine Super
Super Hypoid
Hypoid Gear
Gear Oil
Oil (p/n
(p/n
Genuine
MZ320350) is
is available
available in
in 12
12 quart
quart cases.
cases. This
This
MZ320350)
special SAE
SAE 80
80 weight
weight oil
oil carries
carries aa GL-5
GL-5
special
classification and
and is
is shipped
shipped from
from your
your facing
facing
classification
PDC.
PDC.
Standard seat
seat
Standard
belt latch
latch
belt
Detachable seat
seat
Detachable
belt anchor
anchor
belt
TT
TT
GROUP 52A
52A −
− Interior
Interior
GROUP
TIN-13-52A-001: 2014
2014 OUTLANDER
OUTLANDER SECOND
SECOND
TIN-13-52A-001:
ROW
CENTER
LAP
AND
SHOULDER
SEAT
ROW CENTER LAP AND SHOULDER SEAT
BELT
ATTACHMENT
AT
PDI
—
2014
Outlander.
BELT ATTACHMENT AT PDI — 2014 Outlander.
The subject
subject TIN
TIN was
was sent
sent to
to dealers
dealers on
on July
July 1,
1,
The
2013
and
states:
2013 and states:
PURPOSE
PURPOSE
To request
request dealers
dealers insure
insure the
the
To
center
lap
and
shoulder
belt
center lap and shoulder belt
configured while
while on
on display.
display.
configured
Service Managers
Managers
Service
second row
row
second
is
correctly
is correctly
In order
order to
to make
make it
it easier
easier for
for customers
customers to
to
In
identify
the
proper
configuration
of
the
identify the proper configuration of the
second row
row center
center lap
lap and
and shoulder
shoulder seat
seat belt,
belt,
second
during
PDI,
please
latch
the
second
row
during PDI, please latch the second row
IMPORTANT !!!! When
When the
the left
left side
side of
of the
the
!!!! IMPORTANT
second
row
seat
is
folded
forward,
the
second row seat is folded forward, the
standard seat
seat belt
belt latch
latch for
for the
the center
center seat
seat will
will
standard
retract
between
the
seats.
This
is
normal.
retract between the seats. This is normal.
MODIFICATION
OF THE
THE HEADLINER
HEADLINER
MODIFICATION OF
HARNESS
FOR
REMOTE
ENGINE
START
HARNESS FOR REMOTE ENGINE START
(RES)
—
2009.5-12
Galant
with
accessory
RES.
(RES) — 2009.5-12 Galant with accessory RES.
When
replacing
a
headliner
on
affected
vehicles,
When replacing a headliner on affected vehicles,
you will
will notice
notice there
there are
are only
only two
two connectors
connectors
you
from
the
new
harness
to
the
junction
block, but
but
from the new harness to the junction block,
the
harness
from
the
headliner
being
replaced
the harness from the headliner being replaced
has three.
three.
During RES
RES installation,
installation, the
the
has
During
red/green
wire
for
the
dome
lamp
is
backed
out
red/green wire for the dome lamp is backed out
of the
the 33 pin
pin connector
connector (C-205)
(C-205) and
and inserted
inserted into
into
of
a
1
pin
connector
added
from
the
RES
installation
a 1 pin connector added from the RES installation
kit. A
A new
new red/green
red/green wire
wire from
from the
the RES
RES harness
harness
kit.
11
234934_TT_Newsletter_r1.indd 1
8/8/13 2:21 PM
is then inserted into the 3 pin connector (C-205)
is then
inserted
intowas
the 3just
pinremoved.
connector When
(C-205)you
where
the wire
where
the the
wireheadliner
was just on
removed.
youyou
replace
a subjectWhen
vehicle,
replace
headliner
on a subjectreusing
vehicle,
mustthe
perform
this procedure,
theyou
1 pin
must
performfrom
this the
procedure,
1 pin
connector
original reusing
harness.the
Additional
connector
the found
originalonharness.
details from
can be
page 24Additional
of the RES
details
can be found
on pageavailable
24 of theon
RESthe
installation
instructions
installation
Mitsubishiinstructions
Dealer Link. available on the
Mitsubishi Dealer Link.
TT
TT
GROUP 54 − Chassis Electrical
GROUP 54 − Chassis Electrical
SEARCHING AND SELECTING HD RADIO
SEARCHING
AND SELECTING
SUB-CHANNELS
— 2014 modelsHD
withRADIO
HD radio.
SUB-CHANNELS
— 2014
models with HD
radio.the
If a radio station
is broadcasting
in HD,
If aorange
radio HD
station
broadcasting
theleft
icon is
will
illuminate atintheHD,
upper
orange
HD
icon will
illuminate
at sub-channel:
the upper left
of the
screen.
To select
an HD
of the screen. To select an HD sub-channel:
 For touch screen radio - Press the “Tune“ up
 For(>)
touch
screen radio
- Press the “Tune“
up is
arrow.
HD Sub-channel
tuning
(>) confirmed
arrow. HD
tuning
is
in theSub-channel
channel display
(circled).
confirmed in the channel display (circled).
HD icon
HD icon
Tune up
Tune up

Station List
Station List
 For MMCS Navigation - Turn the
ForFOLDER/TUNE
MMCS Navigation
Turn
the
SOUND -knob
clockwise.
FOLDER/TUNE
SOUND
knobup
clockwise.
Each increment
changes
one sub
Each
increment
sub
channel.
The changes
numberup ofoneavailable
channel.
The is
number
of immediately
available
sub-channels
highlighted
sub-channels
immediately
underneath isthehighlighted
HD icon (1-8
as shown).
underneath
the
HD
icon
(1-8
as shown).
Only those available will be highlighted.
Only those available will be highlighted.
TIN-13-54-001: 2014 OUTLANDER BLUE
TIN-13-54-001:
2014 OUTLANDER
BLUE
ENGINE
COOLANT
TEMPERATURE
ENGINE
COOLANT
INDICATOR
DISPLAYED TEMPERATURE
ON INSTRUMENT
INDICATOR
ON
INSTRUMENT
PANEL (ESDISPLAYED
MODELS) —
2014
Outlander. The
PANEL
(ESTIN
MODELS)
Outlander.
The
subject
was sent—to2014
dealers
on July 1,
2013
subject
TIN was sent to dealers on July 1, 2013
and states:
and states:
2014 Outlander with the Type 2 instrument
2014
Outlander
theisType
2 instrument
cluster
on ES with
models
not equipped
with a
cluster
on
ES
models
is
not
equipped
withIn
a its
temperature gauge display in the MID.
temperature
gauge
display
in
the
MID.
In
its
place, a two-color indicator, located bottom
place,
a two-color
indicator, located
bottom is
center
of the tachometer
(RPM gauge),
center
of
the
tachometer
(RPM
gauge),
is
used to indicate engine coolant temperature.
used
to
indicate
engine
coolant
temperature.
This is shown on page 5-165 of the owner's
This
is shown on page 5-165 of the owner's
manual.
manual.
 If there is no indicator displayed, engine
 If there
is no
indicator displayed,
coolant
temperature
is in the engine
“normal
coolant
temperature
is
in
the
“normal
operating temperature" range.
operating
temperature"
range.
 If the indicator
is blue,
engine coolant has
 If the
is blue,
coolant
has
notindicator
risen to
the engine
“normal
operating
nottemperature"
risen to range.
the “normal
operating
It does not
indicate a
temperature"
range.
It does
not indicate
a be
fault if a low
coolant
temperature
would
fault
if a low(e.g.
coolant
temperature
would
be of
expected
at cold
start). Page
5-166
expected
(e.g. at cold
start).
Page 5-166
the owner's
manual
explains
whenofthe
theindicator
owner'sgoes
manual
explains
when
the of
out, it is a rough indication
indicator
goes
out,
it
is
a
rough
indication
of to
coolant temperature being warm enough
coolant
temperature
heat the
cabin. being warm enough to
heat
the
cabin.
 If the indicator is red (see illustration,
 If below),
the indicator
red (seemay
illustration,
engineis coolant
have risen
below),
coolant
may have
risen
aboveengine
the “normal
operating
temperature"
above
the
“normal
operating
temperature"
range. Treat this as you would any other
range.
thistemperature"
as you would
any other
“highTreat
coolant
event.
“high coolant temperature" event.
Symbol = blue − cold
Symbol
= blue
− cold
Symbol
= red
− hot
Symbol = red − hot
# of sub stations
# of sub stations
FOLDER
TUNE SOUND
FOLDER
TUNE SOUND
In both head units, after selecting the highest
In available
both headsub-channel
units, after (e.g.
selecting
highestthe
HD2, the
or HD-3),
available
sub-channel
(e.g. HD2,
or HD-3),
thethe
next station
change request
tunes
you to the
next
station
change
request
tunes
you You
to the
thealso
next
numeric
HD-1
radio
station.
can
next
numeric
HD-1 radio
You List.
can also
select
HD channels
fromstation.
the Station
select HD channels from the Station List.
HD sub-channels can be saved as station
HDpre-sets.
sub-channels
can
be saved playing,
as station
With the
sub-channel
touch
pre-sets.
With
sub-channel
playing,
touch
and hold
the the
desired
pre-set on
the screen
until
anda hold
desiredRefer
pre-set
onowner's
the screen
until or
beep the
is heard.
to the
manual
a beep
is heard.
to thewith
owner's
audio
guide Refer
included
yourmanual
vehicleor for
audio
guide information
included with
your
vehicle for
additional
about
pre-sets.
additional information about pre-sets.
Thank you for your understanding.
Thank you for your understanding.
TIN-13-54-002:
2014
MODEL
NEW
TIN-13-54-002:
MODEL
NEW
GENERATION 2014
MITSUBISHI
MULTIGENERATION
MITSUBISHI
COMMUNICATION
SYSTEM MULTI(MMCS)
COMMUNICATION
SYSTEM
REPROGRAMMING DISC
— 2014 (MMCS)
models with
REPROGRAMMING
— 2014
with on
MMCS. The subjectDISC
TIN was
sentmodels
to dealers
MMCS.
subject
TIN was sent to dealers on
July 1,The
2013
and states:
July 1, 2013 and states:
A program data backup disc is shipped in the
A program
data
backup
is shipped
in the
glove box
of all
2014 disc
vehicles
equipped
with
glove
box
of
all
2014
vehicles
equipped
with
MMCS.
MMCS.
Please make sure this disc is located in the
Please
make
thisnew
discvehicle
is located
in the
glove
box sure
during
delivery.
glove box during new vehicle delivery.
2
2
234934_TT_Newsletter_r1.indd 2
8/8/13 2:21 PM
If
If the
the SD
SD card
card becomes
becomes unreadable
unreadable due
due to
to
malfunction
malfunction or
or damage,
damage, the
the MMCS
MMCS will
will not
not
function
function (including
(including audio
audio functions).
functions).
Disabled
Disabled functions
functions (except
(except Navigation)
Navigation) can
can
be
be restored
restored using
using this
this disc.
disc.
Refer
Refer to
to page
page 224
224 of
of the
the MMCS
MMCS manual
manual
located
in
the
glove
box
located in the glove box for
for additional
additional
information.
information.
RESTORING
RESTORING NEW
NEW GENERATION
GENERATION MMCS
MMCS
SOFTWARE
—
All
2014
SOFTWARE — All 2014 Models
Models with
with MMCS.
MMCS. The
The
new
new generation
generation MMCS
MMCS uses
uses aa special
special SD
SD card
card to
to
store
store system
system and
and mapping
mapping data.
data.
Special
Special SD
SD card
card (p/n
(p/n 8750A387)
8750A387) loaded
loaded into
into the
the
MAP
MAP slot
slot behind
behind the
the MMCS
MMCS display
display monitor
monitor
The
The card
card is
is coded
coded to
to protect
protect against
against copying
copying and
and
prevent
unauthorized
use.
As
the
card
prevent unauthorized use. As the card contains
contains
system
system function
function data,
data, using
using an
an unreadable
unreadable card
card
causes
the
system
to
malfunction.
causes the system to malfunction. This
This includes
includes
audio,
audio, service,
service, and
and trip
trip functions
functions as
as well
well as
as
navigation.
If
the
SD
card
becomes
unreadable
navigation. If the SD card becomes unreadable
due
due to
to malfunction
malfunction or
or damage,
damage, the
the system
system does
does
not
function.
If
the
SD
card
is
missing,
not function. If the SD card is missing, the
the
system
system does
does not
not function
function and
and aa message
message on
on the
the
monitor
monitor advises
advises the
the customer
customer to
to insert
insert an
an SD
SD
card
into
the
slot.
card into the slot.
Vehicles
Vehicles equipped
equipped with
with MMCS
MMCS are
are shipped
shipped with
with
aa programming
programming restoration
restoration disc
disc in
in the
the glove
glove box.
box.
This
This disc
disc allows
allows you
you to
to program
program aa standard
standard SD
SD
card
card (available
(available locally)
locally) to
to restore
restore system
system data,
data,
allowing
allowing all
all functions
functions except
except navigation.
navigation. To
To
program
program aa “temporary"
“temporary" SD
SD card,
card, follow
follow these
these
instructions:
instructions:
 Insert
Insert aa standard
standard class
class 44 (4Mb/sec.)
(4Mb/sec.) or
or
higher
SD
card
(capacity:
min.
higher SD card (capacity: min. 4Mb,
4Mb, max.
max.
32Mb)
32Mb) formatted
formatted to
to FAT32
FAT32 and
and the
the
restoration
restoration CD
CD from
from the
the glove
glove box
box into
into aa
personal
personal computer
computer (WIN
(WIN or
or MAC).
MAC).
 For
For Windows:
Windows:
-- Open
Open “Windows
“Windows Explorer"
Explorer" and
and select
select the
the
CD
drive.
CD drive.
-- The
The CD
CD and
and SD
SD card
card will
will open.
open.
 Copy
the
“Loading.kwi"
Copy the “Loading.kwi" file
file from
from the
the
“Program
for
North
America"
folder
“Program for North America" folder from
from
the
the CD
CD to
to the
the SD
SD card.
card.
 Confirm
the
file
successfully
Confirm the file successfully copied
copied to
to the
the
SD
card.
SD card.
NOTE:
NOTE: It
It is
is not
not necessary
necessary to
to erase
erase all
all other
other
data
data from
from the
the SD
SD card.
card. However,
However, other
other files
files
on
this
card
(e.g.
music
files)
will
not
be
read.
on this card (e.g. music files) will not be read.
 In
In the
the vehicle,
vehicle, turn
turn the
the ignition
ignition to
to ACC
ACC or
or
ON.
ON.
 Press
Press the
the “OPEN"
“OPEN" button
button at
at the
the lower
lower left
left of
of
the
MMCS
monitor
to
open
it.
the MMCS monitor to open it.
 Press
Press the
the “MAP”
“MAP” SD
SD card
card to
to unlock
unlock itit and
and
remove
the
card.
remove the card.
 Insert
Insert the
the standard
standard audio
audio SD
SD card
card into
into the
the
“MAP”
slot
and
lock
it
in
place.
“MAP” slot and lock it in place.
 Press
Press the
the “OPEN"
“OPEN" button
button at
at the
the lower
lower left
left of
of
the
MMCS
monitor
to
close
it.
the MMCS monitor to close it.
 Turn
Turn the
the ignition
ignition off.
off.
The
next
time
the
system
The next time the system is
is turned
turned on,
on, the
the MMCS
MMCS
will
boot
up
using
the
“temporary"
SD
will boot up using the “temporary" SD card.
card.
This
This procedure
procedure DOES
DOES NOT
NOT restore
restore mapping
mapping
data
for
navigation.
To
restore
data for navigation. To restore mapping
mapping data,
data, aa
new,
special,
SD
card
(p/n
8750A387)
must
new, special, SD card (p/n 8750A387) must be
be
obtained
obtained from
from an
an authorized
authorized Mitsubishi
Mitsubishi dealer,
dealer,
and
and inserted
inserted into
into the
the MAP
MAP slot
slot of
of the
the MMCS.
MMCS.
TT
TT
GROUP
GROUP 60
60 −− Recalls
Recalls
TIN-13-SR-008:
TIN-13-SR-008: 2011
2011 OUTLANDER
OUTLANDER SPORT
SPORT
PANORAMIC
GLASS
ROOF
PANORAMIC GLASS ROOF SAFETY
SAFETY RECALL
RECALL
—
— 2011
2011 Outlander
Outlander Sport/RVR.
Sport/RVR. The
The subject
subject TIN
TIN
was
sent
to
dealers
on
July
16,
2013
and
was sent to dealers on July 16, 2013 and states:
states:
A
A safety
safety recall
recall campaign
campaign will
will be
be released
released
today
today for
for the
the panoramic
panoramic glass
glass roof
roof installed
installed
on
on certain
certain 2011
2011 Outlander
Outlander Sport
Sport vehicles
vehicles
built
built from
from August
August 26,
26, 2010
2010 –– March
March 29,
29, 2011.
2011.
Do
Do not
not deliver
deliver any
any affected
affected 2011
2011 Outlander
Outlander
Sport
Sport vehicles
vehicles with
with panoramic
panoramic glass
glass roof
roof
built
built from
from August
August 26,
26, 2010
2010 –– March
March 29,
29, 2011
2011
until
until this
this recall
recall has
has been
been performed.
performed. This
This
33
234934_TT_Newsletter_r1.indd 3
8/8/13 2:21 PM
recall campaign will be conducted in the U.S.,
recall
campaign
willCanada.
be conducted
in the Bulletin
U.S.,
Puerto
Rico and
The Recall
Puerto
Rico and
Recall Bulletin
outlining
theCanada.
repair The
procedure
will be
outlining
repair
procedure
will Due
be to
availablethe
today
on MEDIC
and MDL.
available
today on MEDIC
MDL. Due
to
a manufacturing
error, and
a necessary
primer
a manufacturing
error, applied
a necessary
primer
may not have been
to certain
2011
may
not have been
to certain
2011the
Outlander
Sportapplied
vehicles
during
Outlander
vehicles
during
installationSport
of the
panoramic
glass the
roof.
installation
theof panoramic
glass
roof.the
Continuedofuse
those vehicles
without
Continued
of those
vehicles
without the
primer use
could
result
in reduced
glass
primer
could
in reduced
glass
adhesion,
andresult
in the worst
case, detachment
adhesion,
and in the glass
worstroof.
case, Detachment
detachment of
of the panoramic
of the
the panoramic
panoramic glass
glassroof.
roof Detachment
can create a of
road
thehazard
panoramic
glass roof
can create
a roadare
to other
vehicles.
Dealers
hazard
to other
vehicles.
Dealers
are to
requested
to inspect
all affected
vehicles
requested
to inspect
all affected
vehicles
to
determine
if the primer
was applied
during
determine
if theIf primer
wasthe
applied
during
production.
necessary,
panoramic
glass
production.
If necessary,
the panoramic
glass
roof must
be removed
and reinstalled
roof
must be removed and reinstalled
properly.
properly.
If an affected vehicle is determined to be
If an
affectedprimer,
vehicle Tech
is determined
to be be
missing
Line must
missing
primer,
Tech
Line
must
contacted to confirm if the panoramic be
glass
contacted
to confirm if
the panoramic
roof requires
removal
and glass
proper
roof
requires removal
and proper is
reinstallation.
Once confirmation
reinstallation.
Once confirmation is
received, the required parts can be ordered.
received,
required
can be
ordered.for
Please the
refer
to Partsparts
Bulletin
42US0113
Please
refer toinformation.
Parts Bulletin 42US0113 for
additional
additional information.
To assist dealers in determining if primer was
To applied
assist dealers
in determining
if primer
was
during
the panoramic
glass
roof
applied
duringa reference
the panoramic
roof
installation,
packageglass
will be
sent
installation,
will be sent
attention a reference
to each package
dealership's
service
attention
each
managertoalong
withdealership's
a color copy ofservice
the recall
manager
along
with a color
of the recall
bulletin
containing:
1) copy
a reference
card
bulletin
containing:
1) a difference
reference between
card
displaying
the exterior
displaying
the exterior
between
roof window
spacersdifference
with and
without
roof
window
spacers
with
andwith
without
primer,
and 2)
a sample
spacer
one end
primer,
andprimer
2) a sample
spacer
endend
having
applied
andwith
the one
other
having
primer
applied
andmay
the visualize
other endthe
without
primer,
so you
without
primer,
so you
difference
between
themay
two. visualize the
difference between the two.
Affected new vehicle inventory VINs can be
Affected
newon
vehicle
inventory VINs
be in
reviewed
the Mitsubishi
Dealercan
Link
reviewed
on
the
Mitsubishi
Dealer
Link
the Open Recalls List available underinthe
theservice
Open section
RecallsofList
available Dealers
under the
“e-reports".
must
service
section
of
“e-reports".
Dealers
review the Warranty Superscreen to must
confirm
review
thevehicles
Warranty
Superscreen
confirm
if any
in their
new or to
used
vehicle
if any
vehicles
in
their
new
or
used
vehiclethis
inventories are affected, and conduct
inventories
affected,
and conduct
campaignare
prior
to delivering
them. this
campaign prior to delivering them.
TT
TT
HOURS:
HOURS:
Monday
— Friday
Monday — Friday
6:30 - 11:30 am & 12:30 - 3:30 pm
6:30 - 11:30
am &are
12:30
- 3:30
pm
All times
Pacific
Time
All times are Pacific Time
NOTE: Techline is closed every THURSDAY from
NOTE:
Techline
closed
everyfor
THURSDAY
from
9:30
- 10:30is
A.M
(Pacific)
a staff meeting.
9:30 - 10:30 A.M (Pacific) for a staff meeting.
TECHLINE
TECHLINE
(800) 446-6064
(800) 446-6064
TT
TT
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
Callorthe
MEDICissues.
Hotline
forTECHLINE
ALL MEDIC
Scan Tool
hardware
software
Call
for&vehicle
technical
issues.
or software
issues.
Call
TECHLINE
for
vehicle
technical
issues.
As of 7/23/13: Total Hits - 6111 Reflash Database - N13021
As MEDIC
of 7/23/13:
Total-Hits
- N13021
3 Version
3.2 - 6111 Reflash
MEDICDatabase
3 Update
- 208
MEDIC
3 Version
- 3.2
MEDIC
3 Update
- 208
MUT-III
Version
- 28.0
Raider
Scan Tool
Version - 6.0
MUT-III Version - 28.0
Raider Scan Tool Version - 6.0
MEDIC Hotline (800) 846-7575
MEDIC Hotline (800) 846-7575
4
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TT
TT
Spotlight On....
Parkway
Parkway Mitsubishi,
Mitsubishi,
La
Grange,
La Grange, GA
GA
This
This column
column spotlights
spotlights aa different
different high
high scoring
scoring CSI
CSI dealer
dealer every
every quarter.
quarter.
June,
June, 2013
2013
3-MONTH
3-MONTH CSI
CSI SCORES
SCORES
Valley
National
Valley
National
CSI
CSI SCORE
SCORE
...how
likely
...how likely are
are you
you to
to
recommend
this
recommend this deal­
deal­
ership
ership for
for service.
service.
947
947
944
944
1,000
1,000
1,000
1,000
L-R:
L-R: Ray
Ray McCard
McCard (Parts
(Parts &
& Service
Service Dir.),
Dir.), Greg
Greg Mobley
Mobley (Shop
(Shop
Foreman),
Rodney
Greathouse
(Asst.
Service
Manager,
Foreman), Rodney Greathouse (Asst. Service Manager, Brent
Brent
Parmer
Parmer (Technician)
(Technician)
According
According to
to Parts
Parts and
and Service
Service Director
Director Ray
Ray McCard,
McCard, CSI
CSI excellence
excellence is
is always
always aa top
top priority
priority at
at Parkway
Parkway
Mitsubishi
in
LaGrange,
GA.
It's
the
staff's
philosophy
that
the
best
way
to
succeed
in
the
Mitsubishi in LaGrange, GA. It's the staff's philosophy that the best way to succeed in the service
service
business
business is
is to
to have
have satisfied,
satisfied, repeat
repeat customers.
customers. To
To accomplish
accomplish this,
this, Parkway
Parkway has
has put
put together
together aa solid
solid
service
service team.
team. Based
Based on
on their
their combined
combined years
years of
of experience,
experience, Parkway
Parkway has
has aa very
very complete
complete and
and
competent
competent team.
team.
Ray
Ray feels
feels there
there is
is one
one big
big factor
factor that
that ensures
ensures CSI
CSI success,
success, focus
focus on
on the
the customer's
customer's needs
needs by
by taking
taking care
care
of
the
details.
He
emphasizes
sticking
to
your
daily
schedule
helps
you
be
considerate
of the details. He emphasizes sticking to your daily schedule helps you be considerate of
of your
your
customer's
customer's time.
time. And
And as
as always,
always, finishing
finishing the
the job
job right
right the
the first
first time.
time. Parkway
Parkway also
also believe
believe in
in the
the value
value
added
by
the
Computerized
Vehicle
Inspection
Report.
They
use
it
on
every
customer's
vehicle
added by the Computerized Vehicle Inspection Report. They use it on every customer's vehicle to
to
allow
allow them
them to
to discuss
discuss in
in detail
detail the
the vehicle's
vehicle's service
service needs
needs with
with the
the customer
customer with
with about
about half
half of
of the
the
customers
customers proceeding
proceeding with
with recommended
recommended repairs.
repairs.
The
Parkway
Mitsubishi
fixed
operations
staff
The Parkway Mitsubishi fixed operations staff draws
draws from
from aa deep
deep well
well of
of knowledge
knowledge that
that spans
spans more
more
than
60
years
of
combined
service
experience.
McCard
started
is
career
with
domestic
manufacturers
than 60 years of combined service experience. McCard started is career with domestic manufacturers
in
in the
the 70s,
70s, 80s,
80s, and
and 90s,
90s, and
and has
has now
now been
been with
with Mitsubishi
Mitsubishi for
for over
over aa decade.
decade. Mitsubishi
Mitsubishi Master
Master Elite
Elite
Technician
Greg
Mobley
has
17
years
under
his
belt
and
is
well
known
for
his
pin-point
Technician Greg Mobley has 17 years under his belt and is well known for his pin-point accurate
accurate
diagnostic
diagnostic skills,
skills, coupled
coupled with
with an
an extremely
extremely low
low comeback
comeback rate.
rate. Service
Service Advisor
Advisor Rodney
Rodney Greathouse
Greathouse
brings
nearly
15
years
experience
to
the
department.
His
CSI
average
of
97%
would
brings nearly 15 years experience to the department. His CSI average of 97% would be
be the
the envy
envy of
of
many
service
advisors
at
any
dealership.
Maintenance
Technician
Brett
Parmer
is
known
many service advisors at any dealership. Maintenance Technician Brett Parmer is known for
for his
his
attention
attention to
to detail.
detail. He's
He's extremely
extremely proud
proud of
of the
the product
product and
and always
always ensures
ensures the
the vehicle
vehicle is
is very
very clean,
clean,
and
that
no
detail
has
gone
unnoticed.
and that no detail has gone unnoticed.
According
According to
to Ray,
Ray, “Each
“Each member
member of
of this
this service
service team
team understands
understands what
what itit takes
takes to
to make
make their
their
department
a
success.
From
the
time
the
customer
enters
the
service
drive,
everyone
is
poised
department a success. From the time the customer enters the service drive, everyone is poised and
and
ready
ready to
to act.
act. Like
Like aa well
well oiled
oiled machine,
machine, everything
everything works
works together.
together. These
These guys
guys like
like to
to compare
compare
themselves
themselves to
to aa well
well coached,
coached, results
results driven,
driven, 'professional'
'professional' sports
sports team.”
team.” The
The Parkway
Parkway service
service team
team
can
always
count
on
each
other
by
working
as
a
cohesive
unit,
leading
to
the
reliable,
consistent
can always count on each other by working as a cohesive unit, leading to the reliable, consistent service
service
that
that customers
customers expect.
expect. It
It may
may sound
sound old
old fashioned,
fashioned, but
but their
their customers
customers love
love them
them for
for it.
it.
Congratulations
are
in
order
to
Parkway
for
finding
a
winning
formula
that
works
for
Congratulations are in order to Parkway for finding a winning formula that works for them.
them. Their
Their
success
comes
from
doing
the
basic
things
right,
and
that
starts
before
the
technician
even
success comes from doing the basic things right, and that starts before the technician even touches
touches the
the
car,
car, and
and doesn't
doesn't end
end when
when the
the itit leaves
leaves the
the driveway.
driveway. Keep
Keep up
up the
the great
great work,
work, guys!
guys!
55
234934_TT_Newsletter_r1.indd 5
8/8/13 2:21 PM
Technical Training Schedule
Technical
Schedule
AugustTraining
— September,
2013
August — September, 2013
Mobile Training does not appear on these calendars. Contact your District Parts & Service Manager
Mobile
Training does
not mobile
appeartraining
on theseincalendars.
for information
about
your area.Contact your District Parts & Service Manager
for information about mobile training in your area.
East Zone - N.J. Tech Training Center
East Zone - N.J. Tech Training Center
East Zone - Atlanta Tech Training Center
East Zone - Atlanta Tech Training Center
West Zone-Dallas Tech Training Center
West Zone-Dallas Tech Training Center
California Technical Training Center
California Technical Training Center
NEWS:
NEWS:
 To supplement 2014 New Model Training, a video covering 2014 Outlander 4J12 valve adjustment
 To is
supplement
2014 New
Model
Training,
video
covering
2014
Outlander
valve>>
adjustment
available through
a link
available
onathe
MDL
Techline
Systems
page4J12
(service
systems >>
is available
through
a link
available
on the MDL
Techline
Systems
pagefor
(service
>> systems
>>
Techline >>
Techline
Videos).
It is intended
to serve
as visual
assistance
performing
this complex
Techline
>>
Techline
Videos).
It
is
intended
to
serve
as
visual
assistance
for
performing
this
complex
procedure. You cannot access the video without the link. It is unlisted and not searchable.
procedure. You cannot access the video without the link. It is unlisted and not searchable.
 The 2014 Outlander Service Web Training Course is now available for Service Managers and Service
 TheAdvisors.
2014 Outlander
Course
available for for
Service
and Service
The Service
course Web
codeTraining
is 130601
and isisnow
a requirement
the Managers
2013 Diamond
Quality
Advisors.
The
course
code
is
130601
and
is
a
requirement
for
the
2013
Diamond
Quality
Management and Diamond Certification Recognition Programs. Log on to mitsubishiacademy.com
Management
andthis
Diamond
Certification
and complete
important
training. Recognition Programs. Log on to mitsubishiacademy.com
and complete this important training.
6
234934_TT_Newsletter_r1.indd 6
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8/8/13 2:21 PM
TT
TT
The
The following
following information
information was
was recently
recently released:
released:
Number
Number
TSB-13-00-015
TSB-13-00-015
TSB-13-00-016
TSB-13-00-016
TSB-13-13-006
TSB-13-13-006
TSB-13-35-003
TSB-13-35-003
TSB-13-52B-004
TSB-13-52B-004
Title
Title
New
Model
New Model Service
Service
Information
Information &
& Features:
Features:
2014
Outlander
2014 Outlander Sport/RVR
Sport/RVR
Technical
Specifications
Technical Specifications
Evaporative
Evaporative Loss
Loss Test
Test -Replaced
Replaced Fuel
Fuel Tank
Tank Parts
Parts -SMR
SMR
ABS/ASC
ABS/ASC Wheel
Wheel Speed
Speed
Sensor
Sensor Diagnosis-SMR
Diagnosis-SMR
Post
Post Collision
Collision SRS-ECU
SRS-ECU
Memory
Memory Check
Check -- SMR
SMR
Vehicles
Vehicles
2014
Outlander
2014 Outlander Sport/RVR
Sport/RVR
2014
2014 Outlander
Outlander Sport/RVR
Sport/RVR
All
All Models,
Models, All
All Years
Years
2008-10
2008-10 Lancer,
Lancer, Lancer
Lancer
Evolution,
Evolution, 2009-10
2009-10 Lancer
Lancer
Sportback,
Sportback, 2007-10
2007-10
Outlander
Outlander
2007-13
2007-13 Outlander,
Outlander, 2008-13
2008-13
Lancer,
Lancer, 2009-13
2009-13 Lancer
Lancer
Sportback,
Sportback, 2011-13
2011-13
Outlander
Outlander Sport
Sport
2011-13
2011-13 Lancer,
Lancer, Lancer
Lancer
Sportback,
Sportback, Lancer
Lancer Evolution,
Evolution,
Outlander
Outlander Sport
Sport
TSB-13-54-002
TSB-13-54-002
Software
Software Update
Update for
for FUSE
FUSE
HRM
HRM Voice
Voice Recognition
Recognition
Intermittent
Intermittent Operation
Operation
SR-13-007
SR-13-007
2011
2011 Outlander
Outlander Sport/RVR
Sport/RVR
Panoramic
Panoramic Glass
Glass Roof
Roof -Safety
Safety Recall
Recall Campaign
Campaign
2011
2011 Outlander
Outlander Sport
Sport
SR-13-008
SR-13-008
2013
2013 Outlander
Outlander Sport/RVR
Sport/RVR
Left
Left Front
Front Strut
Strut -- Safety
Safety
Recall
Recall Campaign
Campaign
2013
2013 Outlander
Outlander Sport
Sport
Subject
Subject
Provides
service
Provides service information,
information,
features
features and
and equipment
equipment changes
changes
for
for 2014
2014 models
models
Provides
Provides new
new model
model tech
tech specs.
specs.
Adds
Adds post
post repair
repair tests
tests to
to be
be
performed
performed after
after replacing
replacing
fuel
fuel tank
tank or
or fuel
fuel tank
tank parts.
parts.
Revises
Revises TSB-10-35-002
TSB-10-35-002 to
to
show
show pages
pages for
for ABS
ABS and
and
ASC
ASC separately.
separately.
Updates
Updates procedures
procedures for
for
SRS-ECU
SRS-ECU memory
memory check
check
after
after SRS
SRS deployment.
deployment.
Provides
Provides instruction
instruction for
for deal­
deal­
ers
ers to
to update
update FUSE
FUSE HFM
HFM soft­
soft­
ware
ware for
for inability
inability to
to make
make
calls
calls while
while streaming
streaming music.
music.
Provides
inspection
and
Provides inspection and re­
re­
pair
pair instructions
instructions for
for panor­
panor­
amic
amic glass
glass roof
roof primer
primer that
that
may
not
have
been
may not have been used
used dur­
dur­
ing
ing installation.
installation.
Provides
Provides inspection
inspection and
and
repair
repair instructions
instructions for
for front
front
strut
strut brake
brake hose
hose support
support
bracket
bracket not
not properly
properly welded.
welded.
77
234934_TT_Newsletter_r1.indd 7
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� Copyright 2013 Mitsubishi Motors North America, Inc.
� Copyright 2013 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
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