V0018092053065_3

Technical Service Bulletin
00-18-09 - Additional Safety Related Inquiry and Reporting
Transaction
No:
2053065/3
Release date:
10/26/2021
Condition
Applicable Vehicles
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
1999-2022
All
All
All
All
Model(s)
All
(except Routan)
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2053065/3
10/26/21
00-18-09
2053065/2
11/26/18
V001809
To include model table
and correct publication
instance number.
2053065/1
11/21/18
V001808
Original publication.
Additional replacement
parts instruction and
update model year
applicability.
There is a reporting obligation in the following cases:
 Airbag/safety belt deployed, not deployed.
 General accident.
 Fire and Overheat damage
Note:
All Volkswagen vehicles are required to follow these additional reporting requirements.
This Technical Bulletin is not covered under Warranty.
Page 1 of 4
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-18-09 - Additional Safety Related Inquiry and Reporting
Transaction
No:
2053065/3
Release date:
10/26/2021
Technical Background
As the importer Volkswagen of America is obliged to monitor the vehicles and parts in the market so that
safety risks can be discovered at an early stage.
Report the following accidents/incidents:
 Accidents with personal injury or property damage and the customer or owner wants to raise claims
against the manufacture.
 Accident damage for which the customer/owner does not want to raise claims, but threatens to get in
touch with the media. The report enables the company to investigate the incident and to prepare for a
publication.
 Accidents and “near miss accidents” where you as a workshop personnel feel there might be a fault in
the system.
 Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in
accidents.
 Vehicle fire damage with either open flames, smoldering or overheating. Do not make a pre-analysis
so that the experts of the manufacture can conduct an unbiased analysis.
 Every form of airbag/seat tensioner deployed/not deployed, which the customer regards as faulty or
for which compensation is claimed (by the customer).
Tip:
This information MUST be reported before the repair!
Production Solution
Not applicable.
Service
Note:
Report all allegations/ incidents through the Volkswagen Technical Assistance (VTA) system. Select
“Safety Related Repair” as the Concern Type. Once a phone VTA ticket is created, please call the
Volkswagen Technician’s Helpline at 1-800-678-2389. No WEB tickets please.
Apart from the description of the customer allegation/incident and the information on demands against the
manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for
attachments and diagnosis protocols for a precise description of the complaint.
The case may require further investigation by other departments prior to receiving repair direction.
When documenting the damage include photos of the overall view of the damage (vehicle from all sides
and close—ups of the damage or failed component) with front airbag deployment photos of cross
member and side member (Figure 1).
Page 2 of 4
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Transaction
No:
2053065/3
Release date:
10/26/2021
Technical Service Bulletin
00-18-09 - Additional Safety Related Inquiry and Reporting
Tip:
Include all photos and extra documentation with the repair order.
Figure 1: Attach pictures of the area, at several zoom levels, when applicable.
Data Protection:
The display of people/persons and personal data, for example license plate, vehicle identification, billing
data, are to be prevented in issuing of pictures/photographs and videos.
It is very important to have a detailed description.
Parts Handling:
So that the damage can be established precisely as part of the product observation obligation, every case
is investigated individually by a team. As a result, damaged parts are needed for laboratory tests. These
parts are handled separately.
Retain all removed parts together as a package and by no means should an individual part be separated.
The parts will be requested through normal part procurement methods. A shipping request will be made
through the Warranty Parts Portal (WPP) on approved cases. The request may be made before a claim is
filed as immediate analysis is required in these instances.
Replacement Part numbers and Part description must be entered in the appropriate field within the
Technician Questionnaire prior to closing the VTA ticket (Figure 2).
Page 3 of 4
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
00-18-09 - Additional Safety Related Inquiry and Reporting
Transaction
No:
2053065/3
Release date:
10/26/2021
Figure 2
Warranty
Information only.
Required Parts and Tools
No Special Parts required.
No Special Tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 4 of 4
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.