ELW-RearSubframe

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News Channel Update |
Warranty
TO: Mercedes-Benz Dealer Principals, General Managers, Sales
Managers, Service Managers, Parts Managers
RE: Extended Warranty –Rear Subframe
FROM: Joe Haller, Department Manager – Warranty,
Gregory Gunther - Department Manager, Vehicle
Compliance and Analysis, Engineering Services
DATE: February 10, 2023
IMPORTANT EXTENDED WARRANTY INFORMATION
Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original
New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of
ownership.
This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the
event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles:
Model Year
2005 - 2011
2012 - 2017
2012 - 2016
2013 - 2016
Model (platform)
SLK-Class (R171)
SLK-Class (R172)
CLS-Class (C218)
SL-Class (R231)
Model Year
2008 - 2015
2010 - 2015
2010 - 2016
2010 - 2017
Model (platform)
C-Class Sedan/Coupe
GLK-Class
E-Class Sedan/Wagon
E-Class Coupe/Cabrio
(W/C204)
(X204)
(W/S212)
(C/A207)
Only the following damage code can be claimed for the replacement of the rear subframe due to corrosion with perforation:
Damage Code:
35441 47
Always check VMI to determine if a vehicle is covered under this 20 years/unlimited miles extended warranty.
Please check the VIN in NetStar/VMI before scheduling an appointment for the repair. Applicable vehicles will be visible in
NetStar/VMI on February 10, 2023
Approximately two weeks after the posting of this NCU, a letter will be mailed to owners notifying them of the warranty extension.
Please note the total quantity of letters will be mailed at one time. If a customer has already paid for a subframe replacement
related to the conditions specified above, they may be eligible for reimbursement. Please advise the customer to follow the
instructions detailed below (also included in the customer letter).
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Warranty
Reimbursement to Customers for Covered Replacements Performed Prior to Receipt of this letter
If your vehicle has exceeded the original warranty’s mileage or time-period, and you previously paid for the replacement of a
perforated rear subframe due to a covered condition, you may be eligible to receive reimbursement under this warranty extension.
Requests for reimbursement may include expenses for the Mercedes-Benz replacement parts, labor, fees and taxes. Requests for
reimbursement costs that were not related to the aforementioned conditions will not be honored.
Reimbursement may be limited to the amount the rear subframe replacement would have cost if completed by an
authorized Mercedes-Benz dealership and replacement performed by a non-Mercedes-Benz dealership might not be
reimbursed.
Reimbursement will be paid by a check from your authorized Mercedes-Benz dealership. The following documentation
must be presented to your servicing or closest Mercedes-Benz dealership for reimbursement:
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the rear subframe replacement.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what replacement was done, when it was done, and who replaced it.
• Only Mercedes-Benz replacement parts were used for the replacement (if non MB parts, review on case by case basis).
• The total cost of the replacement expense that is being claimed.
• Proof of payment for the replacement (e.g., copy of front and back of cancelled check, or copy of credit card receipt,
etc.).
Should you have any questions or concerns, please do not hesitate to open a Warranty Services case online.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Warranty
Frequently Asked Questions (FAQ’s)
What vehicles are covered?
The following vehicle model and model years are covered:
Model Year
2005 - 2011
2012 - 2017
2012 - 2016
2013 - 2016
Model (platform)
SLK-Class (R171)
SLK-Class (R172)
CLS-Class (C218)
SL-Class (R231)
Model Year
2008 - 2015
2010 - 2015
2010 - 2016
2010 - 2017
Model (platform)
C-Class Sedan/Coupe
GLK-Class
E-Class Sedan/Wagon
E-Class Coupe/Cabrio
(W/C204)
(X204)
(W/S212)
(C/A207)
How can I determine whether or not the vehicle is covered by the warranty extension?
Please reference VMI to determine whether or not the vehicle is eligible for coverage under this warranty extension.
Where can the rear subframe replacement be performed?
All rear subframes replaced under this warranty extension must be performed by an authorized Mercedes-Benz
dealership.
What does the warranty extension NOT cover?
The rear subframe will not be replaced under this extended warranty if perforation (holes) has not occurred.
This extended warranty does not include the costs of an authorized Mercedes-Benz dealership’s inspection of the vehicle
during the recommended maintenance intervals. However, if an authorized Mercedes-Benz dealership confirms that the
vehicle’s rear subframe requires replacement due to corrosion with perforation, the inspection and replacement will be
performed at no cost to the customer.
A customer has already had repairs performed for their vehicle that is covered in the warranty extension. Are
they eligible for reimbursement?
The customer may be eligible to receive reimbursement. Please advise the customer to contact their preferred authorized
Mercedes-Benz dealership and reference the customer letter regarding the reimbursement process. Note that all
requests for reimbursement are subject to review and approval by MBUSA.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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Warranty
Are customers eligible for reimbursement if they had their rear subframe repaired or replaced at an
independent repair workshop?
Repairs performed by a non-authorized Mercedes-Benz dealership might not be reimbursed
When will this warranty extension begin?
This warranty extension is scheduled to begin: February 10, 2023
When will customer letters be mailed for this warranty extension?
The warranty extension customer notifications are scheduled for mailing on: February 27, 2023
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600