1-2017 Update

Service Bulletin Details

Public Details for: 1-2017 Update

This communication is to update our profi dealers of the current status of the latest inbound and outbound profi requests.


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Monthly Updates
Date: February 1st 2017
VW PROFI Program
Product Support ‐ VWoA
ProFI Program Updates
Contents
1
1.
Inbound Requests – Overview
Pg. 2
2.
Outbound Requests – New/Open
Pg. 3
3.
Outbound Requests – Closed
Pg. 4
Product Support
Monthly Updates
Date: February 1st 2017
VW PROFI Program
Product Support ‐ VWoA
1. Inbound Requests – Overview
January
2016
Inbound requests year‐to‐date overview
January
2017
Cases
Received
40
Cases
Received
19
Cases Closed
40
Cases Closed
18
Cases with
Known
Issues
29
Cases with
Known
Issues
12
New
Unknown
Issues
10
New
Unknown
Issues
7
Average
Time to
Close
12 days
Average
Time to
Close
9 days
2
Product Support
Monthly Updates
Date: February 1st 2017
VW PROFI Program
Product Support ‐ VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
Opened
Weeks Open
2016_018
Turbocharger Wastegate Rod
10/25/2016
13
Model Year: 2009‐2016
Carline(s): Tiguan
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
3
Product Support
Monthly Updates
Date: February 1st 2017
VW PROFI Program
Product Support ‐ VWoA
3. Outbound Requests – Closed
Topic ID
Outbound requests closed within the last month
There were no outbound requests closed in the last month.
4
Product Support
Closed
Weeks Open
PROFI Dealer Vehicle Information Request Form
MY(s) Affected:
2009-2016
Vehicle Model(s):
Tiguan
VIN Range (if applicable):
All
CCTA
All
Engine Code(s):
Gearbox (Manual / Automatic):
Issue ID #
2016-018
Photos (if applicable):
Issue Description / Symptom:
Vehicle requires turbo replacement
Workshop Problem Validation Procedure:
Remove Turbocharger
Required Actions:
Obtain a photo of the wastegate rod and lever area as shown. Email photos to
Michael Storms.
VWoA Contact Information:
Requestor:
E-mail:
Phone Number:
Alternative Contact:
E-mail:
Phone Number:
Volkswagen Gorup of America Technical Service / Quality Analysis
Michael Storms
michael.storms@vw .com
248-754-6042


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