P9328_P9343_P934

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Engine Control Module (ECM) Reprogram
California Voluntary Emissions Service Campaign
Reference: P9328, P9343, P9345, P9347, P9349
Date: December 17, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2015-18 Altima (L33)
MY2019
Altima (L34)
MY2015-17 Juke (F15)
MY2019
Kicks (P15)
MY2016-18 Maxima (A36)
MY2015-18 Murano (Z52)
MY2015-19 Pathfinder (R52)
MY2017-18 Rogue Hybrid (T32H)
MY2017
Rogue Sport (J11)
MY2017-19 Sentra (B17)
MY2018
Versa Sedan (N17)
Affected
Population:
2,721
8,202
4,880
3,575
14,186
16,412
34,901
1,301
8,429
1,994
7,564
Dealer
Inventory:
0
5
0
2
1
1
19
0
0
0
1
SERVICE COMM
Activation date:
Stop Sale
In Effect
December 17,
2019
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Emissions Service Campaign on approximately 104,221 specific
Nissan vehicles identified in Service Comm and currently registered to owners in the state of
California to reprogram the Engine Control Module (ECM) in the event that a permanent diagnostic
trouble code (P-DTC) for P0448, P0101, P2008, or P0087 is recorded in the ECM.
Due to calibration errors on the affected vehicles, the ECM may improperly store a permanent
diagnostic trouble code (P-DTC) even though the emissions on-board diagnostic system is
functioning properly. As of July 1, 2019 the State of California has implemented a revised
Inspection Maintenance (I/M) or “Smog Check” test program. Without the software update, the
subject vehicles may not pass this Smog Check test in those areas of California where such testing is
required under state law.
This incident has no effect on the safety, performance, drivability, or fuel consumption of the
applicable vehicles.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service
Comm or DBS National Service History – Open Campaigns I.D.
 P9328 – Affected Model Year 2015
 P9343 – Affected Model Year 2016
 P9345 – Affected Model Year 2017
 P9347 – Affected Model Year 2018
 P9349 – Affected Model Year 2019
2. Dealers should remedy any affected vehicles in dealer new or pre-owned inventory to ensure
customer satisfaction.
CAMPAIGN ID: P9328, P9343, P9345, P9347, P9349 | Original Document

New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
3. Dealers should use NTB19-115 to correct any vehicles subject to this campaign.
4. Once remedied, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair
Owner
Notification



Updated Engine Control Module (ECM) software is now available on ASIST
No other parts are required for this campaign
Additional coverage is available in the event the ECM fails during
reprogramming.
o Dealers should contact the Warranty Claims Call Center (800-258-7008,
option 7) for additional information.

CONSULT III
 NTB19-115
NOTE: No action is required for dealers servicing vehicles registered
outside of California.
However, NTB19-045 is available allowing owners moving to California after the
launch of this service campaign to have the remedy applied.
 Nissan will begin notifying California owners of potentially affected vehicles in
January 2020 via U.S. Mail.

Nissan will begin notifying Non-California owners of potentially affected vehicles
that an update is available through TSB NTB19-045 in January 2020 via email
or letter.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions service campaign, which for any reason, enters the
service department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this voluntary service
campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the
appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
CAMPAIGN ID: P9328, P9343, P9345, P9347, P9349 | Original Document
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Emissions Service Campaign?
A.
Due to calibration errors on the affected vehicles, the Engine Control Module (ECM) may
improperly store a permanent diagnostic trouble code (P-DTC) even though the emissions onboard diagnostic system is functioning properly.
Q.
What is the possible effect of the condition?
A.
As of July 1, 2019 the State of California has implemented a revised Inspection Maintenance
(I/M) or “Smog Check” test program. Without the software update, the subject vehicles may
not pass this Smog Check test in those areas of California where such testing is required
under state law.
Q.
What will be the corrective action?
A.
Dealer will reprogram the Electronic Control Module (ECM) software.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take less
than one (1) hour to complete.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying California owners of potentially affected vehicles in January 2020
via U.S. Mail.
Nissan will begin notifying Non-California owners of potentially affected vehicles that an
update is available through TSB19-045 in January 2020 via email or letter.
Q.
Are parts readily available?
A.
Revised Engine Control Module (ECM) software is available. No other parts are required for
this campaign.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
CAMPAIGN ID: P9328, P9343, P9345, P9347, P9349 | Original Document
Q.
If I live outside the state of California, can I still receive the Engine Control Module
(ECM) software update?
A.
No action is required for vehicles registered outside of California.
However, if you wish to receive the Engine Control Module (ECM) software update, contact
your Nissan dealer at your convenience in order to arrange an appointment and reference
Technical Service Bulletin NTB19-045.
Q.
I have incurred expenses related to this software update because my vehicle was
out of warranty when I moved to California, can I be reimbursed?
A.
The update will be available free-of-charge under normal 8 years/80K mile Engine Control
Module (ECM) warranty. If you move to California and require the software update after the
warranty period expires, you will be eligible for reimbursement.
Please contact Nissan Consumer Affairs @ 1-800-867-7669 and be prepared to provide the
following:
 Repair order(s)
 Proof of payment [may be on repair order(s)]
 Proof of vehicle ownership
 Proof of registration in the state of California
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and a replacement
Engine Control Module (ECM) needs to be ordered, rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Please refer to WBP19-017 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the remedy?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
CAMPAIGN ID: P9328, P9343, P9345, P9347, P9349 | Original Document
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
Yes. Specific INFINITI vehicles registered in California may also be affected.
Q.
What model year vehicles are involved?
A.
Approximately 153,718 Nissan and INFINITI vehicles registered in California that were
produced between December 12, 2013 and August 27, 2019.
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
Q.
I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do
I need to do to get the campaign on my vehicle performed?
A.
Let me get some information from you so I can verify that your vehicle is involved in this
service campaign. Please give me your name, address, telephone number, and vehicle
identification number (VIN).
(Note to CRR: Follow the procedure for Overseas Recall Program.)
Revision History:
Date
December 17, 2019
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: P9328, P9343, P9345, P9347, P9349 | Original Document
State of California Owners
VIN: [VIN#]
CUSTOMER SERVICE INITIATIVE
Dear [Model Year] Nissan [Model] Owner:
We have an important software update for your vehicle.
Nissan is committed to providing the highest levels of product quality and client satisfaction.
We are conducting an important Customer Service Initiative to increase application of an
available software update for the Engine Control Module (ECM) in your vehicle. This update
is available to you, free of charge.
Reason for Customer Service Initiative
On some vehicles, the ECM may improperly store a permanent diagnostic trouble code (PDTC) even though the emissions on-board diagnostic system is functioning properly. As of
July 1, 2019 the State of California has implemented a revised Inspection Maintenance (I/M)
or “Smog Check” test program. Without the software update, your vehicle may not pass
this Smog Check test in those areas of California where such testing is required under state
law.
This incident has no effect on the safety, performance, drivability, emissions or fuel
consumption of your vehicle.
What You Should Do
Placeholder for
QR code
If you bring your vehicle in for any service, this important software
update will performed. However, if you wish, you can contact your
Nissan dealer at your convenience in order to arrange an appointment
to receive this important software update and minimize any
inconvenience. Please bring this notice with you when you arrive for
your service appointment.
For more information about the customer service initiative, please visit
XXXX. If you have further questions, you may contact the Nissan
Consumer Affairs Department. The toll free number is 1-800-8677669.
Thank you for your understanding and we sincerely apologize for any inconvenience this
may cause.
Non-California Owners
VIN: [VIN#]
CUSTOMER SERVICE INITIATIVE
Dear [Model Year] Nissan [Model] Owner:
Nissan is committed to providing the highest levels of product quality and client satisfaction.
Nissan is contacting you regarding an available software update for the Engine Control
Module (ECM) in your vehicle. This update is available to you, free of charge.
Reason for Customer Service Initiative
On some vehicles, the ECM may improperly store a permanent diagnostic trouble code (PDTC) even though the emissions on-board diagnostic system is functioning properly. As of
July 1, 2019 the State of California has implemented a revised Inspection Maintenance (I/M)
or “Smog Check” test program. Only vehicles registered in the State of California are
currently required to complete this revised I/M testing. In the future, if you attempt to
register your vehicle in the state of California without first receiving the software update,
your vehicle may not pass this Smog Check test.
This incident has no effect on the safety, performance, drivability, emissions, or fuel
consumption of your vehicle.
What You Should Do
No action is required for vehicles registered outside of California – you do not need to visit
your Nissan dealer to receive the software update.
However, if you wish to receive the ECM software update, contact your Nissan dealer at
your convenience in order to arrange an appointment and reference Technical Service
Bulletin NTB19-045. The update will be available free-of-charge under normal 8Y/80K mile
ECM warranty. If you move to California and require the software update after the warranty
period expires, you will be eligible for reimbursement.
Please bring this notice with you when you arrive for your service appointment.
If you have further questions, you may contact the Nissan Consumer Affairs Department.
The toll free number 1-800-867-7669.
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.