S2008000113

STAR ONLINE PUBLICATION
Case Number: S2008000113
Release Date:
08/01/2020
Symptom/Vehicle Issue: No Start Intermittently, Vehicle Requires Multiple Keyless Push To
Start Attempts To Start Vehicle
Customer Complaint/ Technician Observation: Owner complains the vehicle is not
starting every time when using the keyless push to start button. Vehicles with remote start will start if
using the remote start option further from the interference. Technician observed when entering the
vehicle that the vehicle will not start every time when depressing the keyless button.
Discussion: Thoroughly verify the vehicle has no aftermarket products that are contributing to
possible LF (low frequency) key signal interference. Some of the aftermarket equipment may or may
not set a DTC (diagnostic trouble codes). Some current issues have been reported with some
common LED bulbs used in garages, LED aftermarket replacement bulbs within the vehicle and
added wireless equipment used on a vehicle; see the below vehicle products reported.
The KIN start process:
• The K-line and the Start/Stop Button hardwire signals which are used in conjunction to
determine the Start/Stop Button states
•
The KIN receives K-Line communication from the RF-Hub to illuminate the ignition
position LEDs associated with the current ignition position
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Aftermarket equipment
should be considered with
or without faults when
checking for interference
LED replacement bulbs
Autonet Mobile (wireless) installed into the CAN C BUS
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017