22B05

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
March 28, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion &
MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
REF:
Safety Recall 15S21 - Driver Airbag Inflator or Driver Airbag Module Replacement
Safety Recall 17S42 - Driver and Passenger Airbag Inflator Replacement
Safety Recall 18S02 - Driver and Passenger Airbag Inflator Replacement High Risk
Vehicles
Safety Recall 19S01 - Passenger Airbag Inflator Replacement
Safety Recall 21S12 - Driver Airbag Inflator Replacement
PROGRAM TERMS
This program will be in effect through March 31, 2027. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Mustang
2005-2014
Flat Rock
GT
2005-2006
Wixom
2004
Edison
2004-2011
Twin Cities
Fusion
2006-2012
Hermosillo
MKZ/Zephyr
2006-2012
Hermosillo
Milan
2006-2011
Hermosillo
Edge
2007-2010
Oakville
MKX
2007-2010
Oakville
Ranger
Affected vehicles are identified in OASIS and FSA VIN Lists. Additional affected VINs may be
identified and added to this program without notice.
 Copyright 2022 Ford Motor Company
REASON FOR THIS PROGRAM
Ford Motor Company has determined that some vehicles claimed by dealers as repaired under
Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the
claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over
time with exposure to certain climate conditions. A combination of time, high temperature fluctuations,
and humidity contribute to the degradation of the propellant in the inflators. This degradation can
cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme
cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A
ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death.
Additional information regarding Takata recalls can be found at www.nhtsa.gov and
www.safercar.gov.
SERVICE ACTION
For vehicles that have been added to this program, dealers are to inspect and capture an image of the
driver and/or passenger airbag inflators installed in the vehicle. If the original recall repair has been
completed correctly, dealers will submit photos demonstrating the repair was properly completed via
Concern Reports using the “Report a Vehicle Concern” process. If a previously claimed Takata
airbag recall repair is found to be incomplete, dealers are to submit photos to the SSSC and request
additional claiming directions as well as the specific repair instructions.
OWNER NOTIFICATION MAILING SCHEDULE
Initial owner notification letters are expected to be mailed the week of April 4th, 2022. Additional owner
notification letters will be sent out as incremental VIN’s are added to this program. Dealers should
perform this quality control inspection on any affected vehicles that arrive at their dealerships, whether
or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Mustang Technical Information
Attachment IV:
Ford GT Technical Information
Attachment V:
Ranger Technical Information
Attachment VI:
Fusion & Milan Technical Information
Attachment VII:
Lincoln MKZ/Zephyr Technical Information
Attachment VIII:
Edge Technical Information
Attachment IX:
Lincoln MKX Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
OASIS ACTIVATION
OASIS will be activated on all affected VIN’s as they are identified starting on March 28, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 28,
2022. Owner names and addresses will be available by April 4th, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be
required. However, if you have a unique owner circumstance which may require a rental vehicle,
please contact the SSSC via the SSSC Web Contact Site.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of inspection completion for this FSA, even if the inspection has
passed. For claim reimbursement please submit photos that clearly show the vehicle VIN and the
currently installed airbag inflator(s) as described in the technical instructions.
• Photos can be submitted using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern- you will need to
create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.
•
•
Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, PRIOR to submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.
If an inspection DOES NOT PASS, please be sure to include photos in the SSSC web
contact form. There is a 2+ hour delay for the SSSC to be able to view any photo’s
submitted using Mobile PTS “Report a Vehicle Concern”, and failure to include the images
in the SSSC web contact form could result in a delayed response.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online. When entering claims:
o Claim type 31: Field Service Action. The FSA number 22B05 is the sub code.
o Customer Concern Code (CCC): S38
o Condition Code (CC): 79
o Causal Part Number: 54044A74
IMPORTANT: If an airbag recall repair is required after performing an inspection, the serial
number of the new driver airbag module must be provided for the claim to be processed. The
Technical Information advises technicians to document the serial number on the repair order.
The serial number is between 11 and 15 characters.
o If a serial number was not recorded or not readable, contact the SSSC for direction.
o For claims submitted using DMS or OWS on-line, enter the serial number in the Test
Results Section.
o Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop-down menu.
o Enter the serial number in the CODE field without spaces or dashes.
For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 4
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
LABOR ALLOWANCES
2005-2014 Mustang
Description
Labor Operation
Labor Time
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05E
0.4 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2005-2006 Ford GT
Description
Contact SSSC
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05C
0.6 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05G
0.6 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05J
0.7 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2004-2006 Ranger
Description
Contact SSSC
Labor Operation
Labor Time
22B05H
0.6 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
 Copyright 2022 Ford Motor Company
Contact SSSC
ATTACHMENT II
Page 2 of 4
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
LABOR ALLOWANCES (continued)
2007-2011 Ranger
Description
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05F
0.5 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2006-2009 Fusion & Milan
Description
Contact SSSC
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05E
0.4 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2006-2009 MKZ/Zephyr
Description
Contact SSSC
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05E
0.4 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
 Copyright 2022 Ford Motor Company
Contact SSSC
ATTACHMENT II
Page 3 of 4
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
2010-2012 Fusion, 2010-2011 Milan, and 2010-2012 Lincoln MKZ
Description
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05F
0.5 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2007-2010 Edge
Description
Contact SSSC
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05F
0.5 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05H
0.6 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
2007-2010 MKX
Description
Contact SSSC
Labor Operation
Labor Time
Inspect Driver Airbag Inflator Only & Submit Photo
Inspection Passes
22B05B
0.5 Hour
Inspect Passenger Airbag Inflator Only & Submit Photo
Inspection Passes
22B05G
0.6 Hour
Inspect Both Driver & Passenger Inflators & Submit Photos
Inspection Passes
22B05K
0.8 Hour
Inspect Driver and/or Passenger Airbag Inflator
One or Both Inspections FAIL
 Copyright 2022 Ford Motor Company
Contact SSSC
ATTACHMENT II
Page 4 of 4
Quality Inspection Program 22B05
Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr,
2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles
Driver & Passenger Airbag Module Quality Control Inspection
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this inspection. If an inspection fails and an airbag recall repair is
needed, then the SSSC will provide a list of required parts. Order your parts through normal order
processing channels. To guarantee the shortest delivery time, an emergency order for parts must be
placed.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
NOTE: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•
 Copyright 2022 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
April 2022
Quality Inspection Program 22B05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Your vehicle was previously serviced at a Ford or Lincoln dealership to replace one or more defective
airbag inflators under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. A Ford Motor
Company quality audit found that it is possible that the dealership technician who serviced your
vehicle did not complete some of the repairs that the dealership submitted claims for. The airbag
inflators in your vehicle need to be inspected to ensure your vehicle received the proper airbag recall
repair.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition at no cost to you. Our commitment, together with your dealer, is to provide you with the
highest level of service and support.
Why are you receiving
this notice?
You previously brought your vehicle to a Ford or Lincoln dealership for repair
under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. During
that repair, your vehicle’s airbag inflator(s) were to be replaced, but it is
possible that the dealership technician who performed the recall repair did
not replace them.
What is the effect?
If your airbag inflator(s) was not replaced as claimed by your dealer, and you
are involved in a crash that causes airbag deployment, then the airbag
inflator(s) can explode and send sharp metal parts toward vehicle
occupants. This can result in serious injury or death.
More information
about the Takata
airbag recalls
As described in the original safety recall letter, certain Takata airbag inflators
can rupture because the propellant that was used can experience an
alteration over time with exposure to certain climate conditions. A
combination of time, high temperature fluctuations, and humidity contribute
to the degradation of the propellant in the inflators. This degradation can
cause the propellant to burn too quickly, creating high pressure inside the
inflator, and in extreme cases causing the inflator to rupture in the event of a
crash necessitating airbag deployment. Additional information regarding
Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
© Copyright 2022 Ford Motor Company
What will Ford and
your dealer do?
Dealers are to inspect and capture an image of the driver and/or passenger
airbag installed in the vehicle. This will involve lowering the glove
compartment door or removing the airbag module for passenger side
inspections. For driver side inspections, it will involve removing the airbag
module from the steering wheel. If the airbag recall repair is found to have
been completed correctly, then no further action is required. If the airbag
recall repair is found to be incomplete, then the recall repair will be
performed again to correct the condition.
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to perform this inspection, and if needed the recall repair, free of
charge (parts and labor) under the terms of this program. This Quality
Inspection Program will be in effect until March 31, 2027 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if the inspection reveals that the airbag
recall repair was not previously performed correctly, then additional time to
perform the repair will be needed.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Quality Inspection Program 22B05. Provide the dealer with your VIN, which
is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
ford.com/support.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
© Copyright 2022 Ford Motor Company
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2022 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
April 2022
Quality Inspection Program 22B05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Your vehicle was previously serviced at a Lincoln or Ford dealership to replace one or more defective
airbag inflators under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. A Lincoln Motor
Company quality audit found that it is possible that the dealership technician who serviced your
vehicle did not complete some of the repairs that the dealership submitted claims for. The airbag
inflators in your vehicle need to be inspected to ensure your vehicle received the proper airbag recall
repair.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition at no cost to you. Our commitment, together with your dealer, is to provide you with the
highest level of service and support.
Why are you receiving
this notice?
Your vehicle was previously repaired under Safety Recall 15S21, 17S42,
18S02, 19S01, and/or 21S12. During that repair, your vehicle’s airbag(s)
were to be replaced to help reduce the risk of them exploding in the event of
a crash that caused deployment. It is possible that the airbag(s) were not
replaced or may not have been replaced correctly.
What is the effect?
If your airbag inflator(s) was not replaced as claimed by your dealer, and you
are involved in a crash that causes airbag deployment, then the airbag
inflator(s) can explode and send sharp metal parts toward vehicle
occupants. This can result in serious injury or death.
More information
about the Takata
airbag recalls
As described in the original safety recall letter, certain Takata airbag inflators
can rupture because the propellant that was used can experience an
alteration over time with exposure to certain climate conditions. A
combination of time, high temperature fluctuations, and humidity contribute
to the degradation of the propellant in the inflators. This degradation can
cause the propellant to burn too quickly, creating high pressure inside the
inflator, and in extreme cases causing the inflator to rupture in the event of a
crash necessitating airbag deployment. Additional information regarding
Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
© Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand
What will Lincoln and
your dealer do?
Dealers are to inspect and capture an image of the driver and/or passenger
airbag installed in the vehicle. This will involve lowering the glove
compartment door or removing the airbag module for passenger side
inspections. For driver side inspections, it will involve removing the airbag
module from the steering wheel. If the airbag recall repair is found to have
been completed correctly, then no further action is required. If the airbag
recall repair is found to be incomplete, then the recall repair will be
performed again to correct the condition.
In the interest of customer satisfaction, the Lincoln Motor Company has
authorized your dealer to perform this inspection, and if needed the recall
repair, free of charge (parts and labor) under the terms of this program. This
Quality Inspection Program will be in effect until March 31, 2027 regardless
of mileage. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if the inspection reveals that the airbag
recall repair was not previously performed correctly, then additional time to
perform the repair will be needed.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Quality Inspection Program 22B05. Provide the dealer with your VIN, which
is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
lincoln.com/support for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit lincoln.com/support.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
© Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
The Lincoln Motor Company
© Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand
ATTACHMENT IX
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2007 – 2010 MKX VEHICLES – DRIVER AND PASSENGER AIRBAG
MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2007 – 2010 Model Year (MY) MKX
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 21S12 or 19S01.
• If the driver airbag FSA 21S12 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 21S12 must also be completed. Refer to the 21S12 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IX
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
1. Fully lower the glove compartment door. Through the glove compartment opening, look up at the
passenger airbag module. Inspect the passenger airbag inflator end for the presence of a plastic end
cap as shown. See Figure 1. Are the plastic end caps present on the airbag inflator?
Yes: Inspection PASS See Figure 1. - No Repair Is Needed
• Capture a photo of the passenger airbag inflator and submit the photo via Concern
Reports using the "Report a Vehicle Concern" process. Concern Reports may
be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g.,
tablets, smart phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Raise and close the glove compartment door,
and continue to the driver airbag inflator inspection on Page 4 if required (reference Step 1
on Page 1 to determine which airbag inflator inspections are needed)
No: Inspection DOES NOT PASS See Figure 2. – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag module showing the missing end caps
• If needed, continue to the Driver Airbag Inflator Inspection on Page 4 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IX
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
PASS
PLASTIC END CAP
PRESENT
22040V
FIGURE 1
DOES NOT PASS
PLASTIC END CAP
NOT PRESENT
22040W
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IX
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IX
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 3. Is the label white in color?
Yes: Inspection PASS - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
• Capture a photo of the driver airbag module showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle. Attach
a copy of the photo(s) taken of the airbag inflator that failed the inspection, and include
the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
PASS
DOES NOT PASS
WHITE LABEL
YELLOW LABEL
22040X
FIGURE 3
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IX
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VI
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2006 – 2012 MODEL YEAR (MY) FUSION AND 2006 – 2011 MY MILAN
VEHICLES – DRIVER AND PASSENGER AIRBAG MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2006 – 2011 Model Year (MY) Fusion/Milan 		
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines 		
		 included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 21S12 or 19S01.
• If the driver airbag FSA 21S12 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 21S12 must also be completed. Refer to the 21S12 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection 		
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01 		
		
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
		
ATTACHMENT VI
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
1. Fully lower the glove compartment door. Through the glove compartment opening, look up at the
passenger airbag module. Inspect the passenger airbag inflator end for the presence of a plastic end
cap as shown. For 2006-2009 MY Fusion/ Milan vehicles see Figure 1. For 2010-2012 MY Fusion/
Milan vehicles see Figure 2. Are the plastic end caps present on the airbag inflator?
Yes: Inspection PASS See Figures 1 and 2. - No Repair Is Needed
• Capture a photo of the passenger airbag inflator and submit the photo via Concern		
Reports using the "Report a Vehicle Concern" process. Concern Reports may 		
be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g.,
tablets, smart phones). Please see Page 6 for additional details.
		
• Passenger airbag inflator inspection complete. Raise and close the glove compartment door,
and continue to the driver airbag inflator inspection on Page 3 if required (reference Step 1
on Page 1 to determine which airbag inflator inspections are needed)
No: Inspection DOES NOT PASS See Figure 3. – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag module showing the missing end caps.
		
		
		
		
		
		
• If needed, continue to the Driver Airbag Inflator Inspection on Page 3 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VI
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
PASS
2006-2009 MY
FUSION/MILAN
PLASTIC END CAP
PRESENT
PLASTIC END CAP
PRESENT
22040A
FIGURE 1
PASS
2010-2012 MY
FUSION/MILAN
PLASTIC END CAP
PRESENT
PLASTIC END CAP
PRESENT
STUD
FOR
22040S
MISSING NUT
FIGURE 2
DOES NOT PASS
PLASTIC END CAP
NOT PRESENT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
22040L
MISSING
NUT
FIGURE 3
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT VI
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.		
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VI
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 4. Is the label white in color?
		
Yes: Inspection PASS - No Repair Is Needed.
		
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports		
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
		
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
		
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
		
• Capture a photo of the driver airbag module showing the yellow label.
		
		
• Submit a web contact to the Special Service Support Center (SSSC) for approval to 		
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and 		
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
		
		
DOES NOT PASS
PASS
WHITE LABEL
YELLOW LABEL
FIGURE 4
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
22040E
ATTACHMENT VI
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by 		
		 accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of 		
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create 		
		
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
		
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the 				
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission 		
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
			
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2005 – 2006 FORD GT VEHICLES – DRIVER AND PASSENGER AIRBAG
MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2005 – 2006 Model Year (MY) Ford GT
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 15S21 or 19S01.
• If the driver airbag FSA 15S21 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 15S21 must also be completed. Refer to the 15S21 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may
result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are
present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn
the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
NOTE: Mustang airbag shown in this procedure, Ford GT similar.
1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the passenger airbag inflator end for the presence of a plastic end cap as shown in Figure 1.
Is the plastic end cap present on the airbag inflator?
Yes: Inspection PASS See Figure 1. - No Repair Is Needed
• Capture a photo of the passenger airbag inflator and submit the photo
via Concern Reports using the "Report a Vehicle Concern" process. Concern Reports may
be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g.,
tablets, smart phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Reinstall the Passenger Airbag. Please follow
the WSM procedures in Section 501-20, and continue to the driver airbag inflator inspection
on Page 4 if required (reference Step 1 on Page 1 to determine which airbag inflator
inspections are needed)
No: Inspection DOES NOT PASS See Figure 1. – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag module showing the missing end caps
• If needed, continue to the Driver Airbag Inflator Inspection on Page 4 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT
FAILPASS
PASS
PLASTIC END CAP
NOT PRESENT
PLASTIC END CAP
PRESENT
22040U
FIGURE 1
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 2. Is the label white in color?
Yes: Inspection PASS - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
• Capture a photo of the driver airbag module showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT PASS
PASS
WHITE LABEL
YELLOW LABEL
22040T
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT IV
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2005 – 2014 MUSTANG VEHICLES – DRIVER AND PASSENGER AIRBAG
MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2005 – 2014 Model Year (MY) Mustang
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 15S21 or 19S01.
• If the driver airbag FSA 15S21 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 15S21 must also be completed. Refer to the 15S21 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may
result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are
present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn
the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
NOTE: For Mustang vehicles equipped with SYNC, it is not necessary to remove the Accessory Protocol
Interface Module (APIM) retainers to access the passenger airbag module. Unclip the APIM
mounting bracket and position the APIM aside.
1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the passenger airbag inflator end for the presence of a plastic end cap as shown in Figure 1.
Is the plastic end cap present on the airbag inflator?
Yes: Inspection PASS See Figure 1. - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Reinstall the Passenger Airbag. Please
follow the WSM procedures in Section 501-20, and continue to the driver airbag inflator
inspection on Page 4 if required (reference Step 1 on Page 1 to determine which airbag
inflator inspections are needed)
No: Inspection DOES NOT PASS See Figure 1. – REPAIR IS REQUIRED.
• Capture a photo of the passenger airbag module showing the missing end caps.
• If needed, continue to the Driver Airbag Inflator Inspection on Page 4 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT
FAILPASS
PASS
PLASTIC END CAP
NOT PRESENT
PLASTIC END CAP
PRESENT
22040U
FIGURE 1
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 2. Is the label white in color?
Yes: Inspection PASS - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
• Capture a photo of the driver airbag module showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT PASS
PASS
WHITE LABEL
YELLOW LABEL
22040T
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT III
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT V
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2004– 2011 RANGER VEHICLES – DRIVER AND PASSENGER AIRBAG
MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2004 – 2011 Model Year (MY) Ranger
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. If this is a 2004-2006 Ranger then both the Passenger and Driver Air Bag Inflator Inspections are
required. Please proceed to Passenger Air Bag Inflator Inspection on Page 2.
2. If this is a 2007-2011 Ranger check OASIS for OPEN Takata FSAs 21S12 or 19S01.
• If the driver airbag FSA 21S12 is open – perform ONLY the Passenger Airbag Inflator
Inspection on Page 2.
IMPORTANT: The service action outlined in FSA 21S12 must also be completed. Refer to the 21S12 FSA
Dealer Bulletin for repair and claiming instructions.
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the19S01
FSA bulletin for repair and claiming instructions.
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT V
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may
result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are
present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn
the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT V
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the passenger airbag inflator end for the presence of a plastic end cap as shown in Figure 1.
Is the plastic end cap present on the airbag inflator?
Yes: Inspection PASS See Figure 1 - No Repair Is Needed
• Capture a photo of the passenger airbag inflator and submit the photo via Concern
Reports using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart
phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Reinstall the Passenger Airbag. Please follow
the WSM procedures in Section 501-20B, and continue to the driver airbag inflator inspection
on Page 4 if required (reference Step 1 on Page 1 to determine which airbag inflator
inspections are needed)
No: Inspection DOES NOT PASS See Figure 1 – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag inflator showing the missing end caps.
• If needed, continue to the Driver Airbag Inflator Inspection on Page 4 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOESFAIL
NOT PASS
PASS
PLASTIC END CAP
NOT PRESENT
PLASTIC END CAP
PRESENT
22040BB
FIGURE 1
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT V
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT V
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 2. Is the label white in color?
Yes: Inspection PASS - REPAIR IS REQUIRED.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS – REPAIR IS REQUIRED
• Capture a photo of the driver airbag module showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT PASS
PASS
WHITE LABEL
YELLOW LABEL
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
22040AA
ATTACHMENT V
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2006 – 2012 MKZ/ZEPHYR VEHICLES – DRIVER AND PASSENGER
AIRBAG MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2006 – 2012 Model Year (MY) MKZ/Zephyr
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 21S12 or 19S01.
• If the driver airbag FSA 21S12 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 21S12 must also be completed. Refer to the 21S12 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
1. Fully lower the glove compartment door. Through the glove compartment opening, look up at the
passenger airbag module. Inspect the passenger airbag inflator end for the presence of a plastic end
cap as shown. For 2006-2009 MY MKZ/Zephyr vehicles see Figure 1. For 2010-2012 MY MKZ
vehicles see Figure 2. Are the plastic end caps present on the airbag inflator?
Yes: Inspection PASS See Figures 1 and 2. - No Repair Is Needed
• Capture a photo of the passenger airbag inflator or part number sticker and submit the photo
via Concern Reports using the "Report a Vehicle Concern" process. Concern Reports
may be submitted via Web Based PTS or through Mobile PTS using any mobile device
(e.g., tablets, smart phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Raise and close the glove compartment door,
and continue to the driver airbag inflator inspection on Page 4 if required (reference Step 1
on Page 1 to determine which airbag inflator inspections are needed)
No: Inspection DOES NOT PASS See Figure 3. – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag inflator showing the missing end caps or part
number sticker.
• If needed, continue to the Driver Airbag Inflator Inspection on Page 4 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
PASS
PLASTIC END CAP
PRESENT
2006-2009 MY
MKZ/ZEPHYR
PART #
STICKER
22040M
FIGURE 1
PASS
2010-2012
MY MKZ
PLASTIC END CAP
PRESENT
PLASTIC END CAP
PRESENT
22040Z
FIGURE 2
DOES NOT PASS
PLASTIC END CAP
NOT PRESENT
22040N
FIGURE 3
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 4. Is the label white in color?
Yes: Inspection PASS - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
• Capture a photo of the driver airbag module showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
DOES NOT PASS
PASS
WHITE LABEL
YELLOW LABEL
22040E
FIGURE 4
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VII
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VIII
PAGE 1 OF 6
QUALITY INSPECTION PROGRAM 22B05
CERTAIN 2007 – 2010 EDGE VEHICLES – DRIVER AND PASSENGER AIRBAG
MODULE INSPECTION
NOTE: The following quality control inspection only applies to 2007 – 2010 Model Year (MY) Edge
vehicles. Inspection procedures are published in separate attachments for the other vehicle lines
included in this recall.
NOTE: This quality control inspection is NOT required for any airbag that is deployed, missing,
incompatible, or modified. If any of the above scenarios applies to just one side (driver or
passenger airbag), then an inspection may be needed on the opposite side. If any of the
above scenarios applies to both the driver AND passenger airbag, then no action is required
REASON FOR THIS PROGRAM: It is possible that a small percentage of Takata airbag recall claims
were submitted by some dealerships on vehicles that did not actually receive the recall repair. The
purpose of this Field Service Action (FSA) is to inspect the currently installed driver and passenger airbag
inflators, and determine if any additional repair is needed.
If either the driver or passenger airbag recall is still OPEN on the vehicle, then the inspection described in
this FSA is ONLY required on the opposite side.
1. Check OASIS for OPEN Takata FSAs 21S12 or 19S01.
• If the driver airbag FSA 21S12 is open – perform ONLY the Passenger Airbag Inflator Inspection
on Page 2.
IMPORTANT: The service action outlined in FSA 21S12 must also be completed. Refer to the 21S12 FSA
Dealer Bulletin for repair and claiming instructions
• If the passenger airbag FSA 19S01 is open – perform ONLY the Driver Airbag Inflator Inspection
on Page 4.
IMPORTANT: The service action outlined in FSA 19S01 must also be completed. Refer to the 19S01
FSA bulletin for repair and claiming instructions
• If neither FSA is open – Perform BOTH Passenger Airbag Inflator Inspection on Page 2 AND
Driver Airbag Inflator Inspection on Page 4.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VIII
PAGE 2 OF 6
QUALITY INSPECTION PROGRAM 22B05
SERVICE PROCEDURE
PASSENGER AIRBAG INFLATOR INSPECTION
1. Fully lower the glove compartment door. Through the glove compartment opening, look up at the
passenger airbag module. Inspect the passenger airbag inflator end for the presence of a plastic end
cap as shown in Figures 1 and 2. Are the plastic end caps present on the airbag inflator?
Yes: Inspection PASS See Figure 1. - No Repair Is Needed
• Capture a photo of the passenger airbag inflator and submit the photo via Concern
Reports using the "Report a Vehicle Concern" process. Concern Reports may
be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g.,
tablets, smart phones). Please see Page 6 for additional details.
• Passenger airbag inflator inspection complete. Raise and close the glove compartment door,
and continue to the driver airbag inflator inspection on Page 3 if required (reference Step 1
on Page 1 to determine which airbag inflator inspections are needed)
No: Inspection DOES NOT PASS See Figure 2. – REPAIR IS REQUIRED
• Capture a photo of the passenger airbag inflator showing the missing end caps.
• If needed, continue to the Driver Airbag Inflator Inspection on Page 3 before moving to the
next step below (reference Step 1 on Page 1 to determine which airbag inflator inspections
are required).
• Submit a web contact to the Special Service Support Center (SSSC) for approval to perform
the recall repair AND to get the specific repair instructions for this vehicle. Attach a copy of
the photo(s) taken of the airbag inflator that failed the inspection, and include the following
details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VIII
PAGE 3 OF 6
QUALITY INSPECTION PROGRAM 22B05
PLASTIC END CAP
PRESENT
PASS
22040R
FIGURE 1
DOES NOT PASS
PLASTIC END CAP
NOT PRESENT
22040N
FIGURE 2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VIII
PAGE 4 OF 6
QUALITY INSPECTION PROGRAM 22B05
DRIVER AIRBAG INFLATOR INSPECTION
WARNING: Failure to follow the instructions and warnings in the WSM may result in injury.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag module. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
ATTACHMENT VIII
PAGE 5 OF 6
QUALITY INSPECTION PROGRAM 22B05
3. Inspect the label on the Driver Airbag inflator as shown in Figure 3. Is the label white in color?
Yes: Inspection PASS - No Repair Is Needed.
• Capture a photo of the driver airbag inflator and submit the photo via Concern Reports
using the "Report a Vehicle Concern" process. Concern Reports may be submitted
via Web Based PTS or through Mobile PTS using any mobile device (e.g. , tablets,
smart phones). Please see Page 6 for additional details.
• Driver airbag inflator inspection complete. Reinstall the driver airbag module. Please
follow the WSM procedures in Section 501-20B.
NOTE: If the label cannot be inspected or is missing entirely, the inspection has failed.
No: Inspection DOES NOT PASS. – REPAIR IS REQUIRED
• Capture a photo of the driver airbag inflator showing the yellow label.
• Submit a web contact to the Special Service Support Center (SSSC) for approval to
perform the recall repair AND to get the specific repair instructions for this vehicle.
Attach a copy of the photo(s) taken of the airbag inflator that failed the inspection, and
include the following details in the submission:
– Was a passenger airbag inspection performed? Yes/No?
– Does the passenger airbag require a repair? Yes/No?
– Was a driver airbag inspection performed? Yes/No?
– Does the driver airbag require a repair? Yes/No?
PASS
DOES NOT PASS
WHITE LABEL
YELLOW LABEL
FIGURE 3
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
22040Q
1668A
ATTACHMENT VIII
PAGE 6 OF 6
QUALITY INSPECTION PROGRAM 22B05
Using Web Based “Report a Vehicle Concern”
• Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp
• Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp
• After completing the report entry form and submitting your report, you can upload a maximum of
5 attachments at once. The attachments must be saved to the drive on the Personal Computer
(PC) you are using.
Using Mobile PTS “Report a Vehicle Concern”
IMPORTANT - If you have never used the Web-Based report a vehicle concern you will need to create
your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS.
Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by
accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You
can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or
the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
• If submitting more than one attachment (photo), the files must be saved to the
mobile device you’re using, PRIOR to submitting the report.
• If submitting one attachment (photo), you can capture the photo during the report submission
when asked to add the attachment.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping
section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2022
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Quality Inspection Program 22B05
April 2022
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Your vehicle was previously serviced at a Ford or Lincoln dealership to replace one or more defective
airbag inflators under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. A Ford Motor
Company quality audit found that it is possible that the dealership technician who serviced your
vehicle did not complete some of the repairs that the dealership submitted claims for. The airbag
inflators in your vehicle need to be inspected to ensure your vehicle received the proper airbag recall
repair.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition at no cost to you. Our commitment, together with your dealer, is to provide you with the
highest level of service and support.
Why are you receiving
this notice?
You previously brought your vehicle to a Ford or Lincoln dealership for repair
under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. During
that repair, your vehicle’s airbag inflator(s) were to be replaced, but it is
possible that the dealership technician who performed the recall repair did
not replace them.
What is the effect?
If your airbag inflator(s) was not replaced as claimed by your dealer, and you
are involved in a crash that causes airbag deployment, then the airbag
inflator(s) can explode and send sharp metal parts toward vehicle
occupants. This can result in serious injury or death.
More information
about the Takata
airbag recalls
As described in the original safety recall letter, certain Takata airbag inflators
can rupture because the propellant that was used can experience an
alteration over time with exposure to certain climate conditions. A
combination of time, high temperature fluctuations, and humidity contribute
to the degradation of the propellant in the inflators. This degradation can
cause the propellant to burn too quickly, creating high pressure inside the
inflator, and in extreme cases causing the inflator to rupture in the event of a
crash necessitating airbag deployment. Additional information regarding
Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
 Copyright 2022 Ford Motor Company
What will Ford and
your dealer do?
Dealers are to inspect and capture an image of the driver and/or passenger
airbag installed in the vehicle. This will involve lowering the glove
compartment door or removing the airbag module for passenger side
inspections. For driver side inspections, it will involve removing the airbag
module from the steering wheel. If the airbag recall repair is found to have
been completed correctly, then no further action is required. If the airbag
recall repair is found to be incomplete, then the recall repair will be
performed again to correct the condition.
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to perform this inspection, and if needed the recall repair, free of
charge (parts and labor) under the terms of this program. This Quality
Inspection Program will be in effect until March 31, 2027 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if the inspection reveals that the airbag
recall repair was not previously performed correctly, then additional time to
perform the repair will be needed.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Quality Inspection Program 22B05. Provide the dealer with your VIN, which
is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
ford.com/support.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
 Copyright 2022 Ford Motor Company
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2022 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
Quality Inspection Program 22B05
April 2022
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Your vehicle was previously serviced at a Lincoln or Ford dealership to replace one or more defective
airbag inflators under Safety Recall 15S21, 17S42, 18S02, 19S01, and/or 21S12. A Lincoln Motor
Company quality audit found that it is possible that the dealership technician who serviced your
vehicle did not complete some of the repairs that the dealership submitted claims for. The airbag
inflators in your vehicle need to be inspected to ensure your vehicle received the proper airbag recall
repair.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition at no cost to you. Our commitment, together with your dealer, is to provide you with the
highest level of service and support.
Why are you receiving
this notice?
Your vehicle was previously repaired under Safety Recall 15S21, 17S42,
18S02, 19S01, and/or 21S12. During that repair, your vehicle’s airbag(s)
were to be replaced to help reduce the risk of them exploding in the event of
a crash that caused deployment. It is possible that the airbag(s) were not
replaced or may not have been replaced correctly.
What is the effect?
If your airbag inflator(s) was not replaced as claimed by your dealer, and you
are involved in a crash that causes airbag deployment, then the airbag
inflator(s) can explode and send sharp metal parts toward vehicle
occupants. This can result in serious injury or death.
More information
about the Takata
airbag recalls
As described in the original safety recall letter, certain Takata airbag inflators
can rupture because the propellant that was used can experience an
alteration over time with exposure to certain climate conditions. A
combination of time, high temperature fluctuations, and humidity contribute
to the degradation of the propellant in the inflators. This degradation can
cause the propellant to burn too quickly, creating high pressure inside the
inflator, and in extreme cases causing the inflator to rupture in the event of a
crash necessitating airbag deployment. Additional information regarding
Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
 Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand
What will Lincoln and
your dealer do?
Dealers are to inspect and capture an image of the driver and/or passenger
airbag installed in the vehicle. This will involve lowering the glove
compartment door or removing the airbag module for passenger side
inspections. For driver side inspections, it will involve removing the airbag
module from the steering wheel. If the airbag recall repair is found to have
been completed correctly, then no further action is required. If the airbag
recall repair is found to be incomplete, then the recall repair will be
performed again to correct the condition.
In the interest of customer satisfaction, the Lincoln Motor Company has
authorized your dealer to perform this inspection, and if needed the recall
repair, free of charge (parts and labor) under the terms of this program. This
Quality Inspection Program will be in effect until March 31, 2027 regardless
of mileage. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this inspection is less than one-half day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additionally, if the inspection reveals that the airbag
recall repair was not previously performed correctly, then additional time to
perform the repair will be needed.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Quality Inspection Program 22B05. Provide the dealer with your VIN, which
is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
lincoln.com/support for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit lincoln.com/support.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
 Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
The Lincoln Motor Company
 Copyright 2022 The Lincoln Motor Company – A Ford Motor Company Brand