NTB15-049Y

Classification:
Reference:
AN15-006Y
Date:
NTB15-049Y
November 14, 2022
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2018 Altima (L33)
2019-2022 Altima (L34)
2018-2020 Armada (Y62)
2019-2021 GT-R (R35)
2018-2023 LEAF (ZE1)
2018-2020 Maxima (A36)
2018-2023 Murano (Z52)
2018-2020 Pathfinder (R52)
2018-2020 Rogue (T32)
2018-2019 Rogue Hybrid (T32H)
2018-2022 Rogue Sport (J11)
2018-2019 Titan/Titan XD (A61)
HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs
compatible with 3G network only are no longer supported.
SERVICE INFORMATION
The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located
near the overhead map lamp, also come equipped with a wireless communication device
called a Telematics Communication Unit (TCU). With an active NissanConnect® Services
subscription, the TCU communicates with the NissanConnect® Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the APPLIED VEHICLES.

A table has been provided on the next page that lists the model and year specific
steps required to successfully configure a TCU after it has been replaced.

A CHECK-OFF SHEET has been provided on page 21 to print and check off steps
as they are performed. Staple the completed CHECK-OFF SHEET to the repair
order.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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IMPORTANT:
For 2018 Armada and 2018 Rogue Sport:
1. Navigate C-III plus to the screen shown
in Figure 1.

Diagnosis (One System) >
TELEMATICS > ECU Identification
XXXXXXX
2. Confirm the TCU ID number.


XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
If the TCU ID number begins with
“2047”, this bulletin does apply.
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
TCU ID
number
If the TCU ID number does not begin
with “2047”, this bulletin does not
apply.
Figure 1
REQUIRED ACTIONS BY MODEL AND YEAR
IMPORTANT:
After installing the replacement TCU (steps 1-14 on pages 4-8):

All steps below must be completed or telematics services will not operate properly.

Follow all of the steps in this bulletin and use the CHECK-OFF SHEET provided at
the end of this bulletin.

If the TCU is replaced and the steps were not followed, the warranty claim will be
denied.
ORDER OF COMPLETION
Model
Altima
Armada*
GT-R
LEAF
Maxima
Murano
Pathfinder
Rogue
Rogue Hybrid
Rogue Sport*
Titan/Titan XD
Year
2018-2022
2018-2020
2019-2021
2018-2023
2018-2020
2018-2023
2018-2020
2018-2020
2018-2019
2018-2022
2018-2019
1st
2nd
3rd
4th
5th
Write
VIN
Configure
TCU
Register
I-Keys
Turn
ON TCU
Register TCU
with SXM
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*For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with "2047"
(see top portion of this page). If the TCU ID number does not begin with “2047”, this
bulletin does not apply.
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NTB15-049Y
TABLE OF CONTENTS:
REQUIRED ACTIONS BY MODEL AND YEAR ………………………………… page 2
TCU REPLACEMENT ………………………………………………………………
Save VIN Data ………………………………….………………………………..
Remove the Original TCU ……………………………………………………..
Install the New TCU ……………………….……………………………………
Write VIN to TCU ……………………….………….……………………………
Configure TCU …………………………….…………………………….………
Write New SIM ID Number on the Repair Order ………..…………………
Intelligent Key Registration (some vehicles) …………..…………………
Turn ON TCU ………….………….…………………………….………….……
TCU Registration ………….………….…………………………….………….
Check TCU Cellular Reception ………….………….…………………….…
CHECK-OFF SHEET …………………………………………………………….…
page 4
page 4
page 7
page 8
page 8
page 9
page 12
page 13
page 14
page 17
page 18
page 21
Manually Enter VIN Data (if needed)………………………………………… page 22
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NTB15-049Y
TCU REPLACEMENT
HINT:

Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs
cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the
TCU cannot be used in another vehicle.

During this procedure, Intelligent Key Registration must be performed for the
vehicles listed in the table below. You MUST have ALL customer keys collected.
2018-2022 Altima
2018-2020 Armada*
2018-2020 Maxima
2018-2023 Murano
2018-2020 Pathfinder
2018-2020 Rogue
2018-2019 Rogue Hybrid
2018-2022 Rogue Sport*
2018-2019 Titan/Titan XD
*For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with
"2047" (see top of page 2). If the TCU ID number does not begin with “2047”, this
bulletin does not apply.

The new/replacement TCU must come from Nissan North America parts supply.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must be registered with SXM.
Save VIN Data
1. Set the parking brake.
2. Connect the VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.
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NTB15-049Y
5. Select Diagnosis (One
System).
Figure 2
6. Select TELEMATICS.
Figure 3
7. Select Work support.
Figure 4
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NTB15-049Y
8. Select SAVE VIN DATA.
9. Select Start.
Figure 5
10. Select Start.
HINT: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure.
Figure 6
11. Select End.
Figure 7
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NTB15-049Y
Remove the Original TCU
12. Remove the TCU from the vehicle. Refer to the ESM for removal information.

Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Step 13 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
13. Write down the following information:

VIN.

International Mobile
Equipment Identity Number
(IMEI) of the original TCU.
This number is located on
the TCU.

LABEL ON TCU
xxxxx
IMEI Number of the
replacement TCU.
This number is located on
the TCU.
Figure 8
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NTB15-049Y
Install the New TCU
14. Install the new/replacement TCU into the vehicle. Refer to the ESM for installation
information.

Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN to TCU
15. Connect C-III plus and navigate to TELEMATICS > Work support.

Refer to steps 1-7 on pages 4-5.
16. Select WRITE VIN (SAVED
DATA).
HINT: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data (if
needed) on page 22.
17. Select Start.
Figure 9
18. Select Start.
Figure 10
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NTB15-049Y
19. Select End.
Figure 11
Configure TCU
20. Select Re/programming,
Configuration.
HINT: C-III plus screens for steps
21-23 are not shown.
21. Read the precautions on C-III plus
screen, and then select Next.
22. Select the model and model year.
23. Select Select, and then select
Confirm.
Figure 12
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24. Select TELEMATICS.
Figure 13
25. Select After ECU Replacement
under VEHICLE CONFIGURATION.
Figure 14
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NTB15-049Y
26. Select Manual selection.
27. Use the information below to select the
applicable Type ID.
28277-6FL0D for:
 2018 Altima
 2018-2020 Maxima
 2018-2023 Murano
 2018-2020 Pathfinder
 2018-2019 Titan/Titan XD
Figure 15
28277-6FL1D for:
 2018-2020 Armada*
28277-7FH5A for:
 2019-2022 Altima
 2018-2020 Rogue
 2018-2019 Rogue Hybrid
 2018-2022 Rogue Sport*
28277-5SA2A for:
 2018-2023 LEAF
28277-6FL0C for:
 2019-2021 GT-R
Figure 16
HINT: If C-III plus automatically selects
the Type ID, there will be no options
shown under Type ID and Figure 16 will
not display. Skip to step 29.
28. Select Next.
29. Select OK.
Figure 17
*For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with "2047"
(see top of page 2). If the TCU ID number does not begin with “2047”, this bulletin does not
apply.
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NTB15-049Y
Write New SIM ID Number on the Repair Order
30. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 18.
o Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxxxx
SIM ID
number
Figure 18
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NTB15-049Y
Intelligent Key Registration (some vehicles)
31. If needed, perform Intelligent Key registration for all customer keys.

The vehicles listed in the table below require Intelligent Key registration.
2018-2022 Altima
2018-2020 Armada*
2018-2020 Maxima
2018-2023 Murano
2018-2020 Pathfinder
2018-2020 Rogue
2018-2019 Rogue Hybrid
2018-2022 Rogue Sport*
2018-2019 Titan/Titan XD
*For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with
"2047" (see top of page 2). If the TCU ID number does not begin with “2047”, this
bulletin does not apply.

Refer to the C-III plus operations manual for key registration instructions.

If the vehicle you are working on is not listed in the above table, key registration is
not needed.
HINT: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of
NissanConnect® Services will not function, and DTC B130C will be stored if Intelligent
Key registration is not completed.
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NTB15-049Y
Turn ON TCU
32. Make sure the vehicle is not in shipping mode (shipping mode = extended storage
switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f. Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the
combination meter/display.
33. Connect the VI to the vehicle.
34. Set the parking brake and confirm the ignition is ON.
35. Launch C-III plus on the CONSULT PC.
36. Select Diagnosis (One
System).
Figure 19
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NTB15-049Y
37. Select TELEMATICS.
Figure 20
38. Select Work support.
Figure 21
39. Select TCU ACTIVATE
SETTING.
40. Select Start.
Figure 22
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NTB15-049Y
41. Select Start.
Figure 23
42. Select On to turn ON the TCU.
43. Make sure Current status is “On”.
On
44. Select End.
Figure 24
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NTB15-049Y
TCU Registration
The following items must be completed before calling NissanConnect® Services
Powered by SiriusXM (SXM), or services may not function properly:

New/replacement TCU is installed in the vehicle.

WRITE VIN (SAVED DATA) has been completed.

TCU configuration has been performed.

If needed, all customer Intelligent Keys have been registered.

The TCU is turned ON.

IMEI number for original and replacement TCU is written on the repair order.

SIM ID number for the replacement TCU is written on the repair order.
45. Call NissanConnect® Services Powered by SiriusXM at 1-844-711-8100.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:

You will be asked for your name, dealership name, and all of the information
collected.

The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.

The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 18.
HINT:

The TCU will not communicate with the NissanConnect® Services Data Center if
step 45 is not completed.

After registration, it may take up to 48 hours for services to be functional. If the
customer is enrolled in NissanConnect® Services, make sure they are informed
features may not be available for up to 48 hours.

TCU registration does not enroll the customer in NissanConnect® Services.
NissanConnect® Services Powered by SiriusXM
Hours of Operation (Central Standard Time)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
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Check TCU Cellular Reception
46. Select Diagnosis (One System).
47. Select TELEMATICS.
48. Select Data Monitor.
49. Select Cellular level.
50. Select START.
Figure 25
51. Check the Cellular level and confirm that it is “GOOD”.
52. If the Cellular level is “MARGINAL” or “LOW”, move the vehicle to an area with a good
signal.
HINT: The Cellular level constantly updates. Safely relocate the vehicle until a “GOOD”
Cellular level is received.
Figure 26
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53. Press the Info or APPS icon/button.
Figure 27
EXAMPLE
54. Select NissanConnect Services.
Figure 28
EXAMPLE
55. Select Connected Search.
Figure 29
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56. Enter a POI (Point of Interest) location, and then select OK or Search.
Example: “Starbucks”
EXAMPLE
Figure 30
57. Confirm the POI location displays.
EXAMPLE
Figure 31
58. If the “Connected Search” does not complete successfully:

If the vehicle has been sold, the customer will need to be enrolled in
NissanConnect® Services for the SOS light to be illuminated and for
NissanConnect® Services to be enabled.

If TCU registration with SXM has just been performed, allow up to 48 hours and try
again. If the customer is enrolled in NissanConnect® Services, make sure they are
informed features may not be available for up to 48 hours.

For an unsold vehicle, call NissanConnect® Services Powered by SiriusXM at
1-844-711-8100.
59. Turn the ignition OFF.
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NTB15-049Y
CHECK-OFF SHEET
IMPORTANT:

Follow all of the steps in this bulletin and use the CHECK-OFF SHEET provided
below.

If all of the steps below are not completed, telematics services will not operate
properly.

If the TCU was replaced and the steps were not followed, the warranty claim will be
charged back to the dealer.

Staple the completed CHECK-OFF SHEET to the repair order.
Perform the following if TCU has been replaced:

Complete the vehicle-specific action in the order listed.

Check off each action when it is completed.
CHECK
BOX
APPLIED VEHICLES
ACTION
1
All Vehicles
Write VIN to TCU (1)
2
All Vehicles
Configure TCU (2)
3
2018-2022 Altima
2018-2020 Armada*
2018-2020 Maxima
2018-2023 Murano
2018-2020 Pathfinder
2018-2020 Rogue
2018-2019 Rogue Hybrid
2018-2022 Rogue Sport*
2018-2019 Titan/Titan XD
Register Intelligent Key
(3)
4
All Vehicles
Turn ON TCU (4)
5
All Vehicles
Register TCU with SXM (5)
(1) Refer to step 16 on page 8, Section Write VIN to TCU
(2) Refer to step 20 on page 9, section Configure TCU
(3) Refer to step 31 on page 13, section Intelligent Key Registration
(4) Refer to step 32 on page 14, section Turn ON TCU
(5) Refer to step 45 on page 17, section TCU Registration
*For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with "2047"
(see top of page 2). If the TCU ID number does not begin with “2047”, this bulletin does not
apply.
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Manually Enter VIN Data (if needed)
This is needed ONLY if automatic SAVE VIN DATA or WRITE VIN (SAVED DATA) did not
complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
2. Select Start.
Figure 32
3. Enter the VIN.
a. Touch the VIN (1ST TIME)
input field and type in the VIN.
b. Touch the VIN (2ND TIME)
input field and type in the VIN
again.
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
4. Select Start.
Figure 33
5. Select End.
Return to step 20 on page 9.
Figure 34
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
May 22, 2015
NTB15-049
Original bulletin published
June 8, 2015
NTB15-049A
APPLIED VEHICLES and Turning ON the
TCU During PDI sections revised
August 10, 2015
NTB15-049B
SERVICE INFORMATION and Turning ON
the TCU During PDI sections revised
September 21, 2015
NTB15-049C
APPLIED VEHICLES section and service
procedures revised
November 10, 2015
NTB15-049D
Intelligent Key Registration not needed for
Rogue vehicles note added
November 17, 2015
NTB15-049E
APPLIED VEHICLES section revised
December 16, 2015
NTB15-049F
APPLIED VEHICLES section revised
March 21, 2016
NTB15-049G
SERVICE INFORMATION section and service
procedures revised
June 3, 2016
NTB15-049H
APPLIED VEHICLES section revised, and
steps to perform a Connected Search added
October 10, 2016
NTB15-049I
Information added for 2017 Altima, Murano,
Pathfinder, Sentra, and Titan/Titan XD
November 14, 2016
NTB15-049J
Information for 2017 Rogue and Rogue Hybrid
vehicles added
August 23, 2017
NTB15-049K
APPLIED VEHICLES section revised, and
TCU configuration information added
September 28, 2017
NTB15-049L
Information for several 2018 vehicles added
November 14, 2017
NTB15-049M
Changes made throughout
January 4, 2018
NTB15-049N
Correction made to page 23
February 16, 2018
NTB15-049O
Changes made throughout
August 3, 2018
NTB15-049P
September 11, 2018
NTB15-049Q
January 24, 2019
NTB15-049R
Changes made to page 10
Required Actions by Model and Year table
added to page 2, Check OFF Sheet added to
page 21, and information reorganized
throughout
Information for several 2019 vehicles added
June 21, 2019
NTB15-049S
Changes made to pages 3, 17, 20, and 23
February 4, 2020
NTB15-049T
Model years updated on pages 1, 2, 4, 9, 11,
13, and 21.
Continued on next page.
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AMENDMENT HISTORY (continued)
PUBLISHED DATE
REFERENCE
DESCRIPTION
June 4, 2020
NTB15-049U
SiriusXM phone number changed on pages 17,
20, and 23
January 27, 2021
NTB15-049V
Added 2021 models to APPLIED VEHICLES
and throughout the bulletin
March 24, 2021
NTB15-049W
Classification number updated
NTB15-049X
APPLIED VEHICLES revised, SOS Light
Diagnosis Information (if needed) section
removed, and changes made on pages 2-4, 9,
11, 13, and 21
NTB15-049Y
APPLIED VEHICLES revised to add new
vehicles and remove older vehicles with TCUs
compatible with 3G network only (no longer
supported), Turning ON the TCU During PDI
section removed, and changes made on pages
1-4, 9, 11, 13, and 21
March 3, 2022
November 14, 2022
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