CS2311_TSB_R1

GROUP
MODEL
Customer Satisfaction
2010-2022MY
Multiple Models
SUBJECT:
NUMBER
DATE
CS2311 (Rev 1, 12/18/2023)
December 2023
TECHNICAL SERVICE BULLETIN
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 20102022MY Kia vehicles outlined on page 15, which may not have been equipped with an immobilizer and whose
Integrated Body Control Unit (IBU) / Body Control Module (BCM) are not able to receive the Anti-Theft
Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts
of Kia vehicles that are not equipped with an immobilizer, a protective cover will be permanently affixed to
the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock
cylinder thereby preventing access to the ignition tumbler. Follow the procedure outlined in this publication
to install the Theft Deterrent Ignition Cylinder Protector as described in the bulletin on the applicable vehicle.
Window decals should also be applied to both front windows in accordance with the instructions on page 13
to indicate this Theft Deterrent Ignition Cylinder Protector installation has been completed (unless a customer
specifically requests that they not be installed). An initial supply of window decals will be shipping directly to
dealers. Should there be a delay in receipt of this supply, track any customers that may need window decals
and arrange installation upon receipt of the decals.
 NOTICE
To assure complete customer satisfaction, always remember to refer to KDealer+ Warranty
Coverage (validation) Inquiry Screen (Service → Warranty Coverage → Warranty Coverage Inquiry)
for a list of any additional campaigns that may need to be performed on the vehicle before returning
it to the customer.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Kia Theft Deterrent Ignition Cylinder Protector
& Decal Installation Waiver and Acknowledgement
Dealer Code:
Date:
VIN:
Model:
Year:
Customer Name:
Address:
City:
Email:
State:
Zip Code:
Phone:
I authorize Kia America, Inc. (KUS) and the authorized dealer to perform the Customer Satisfaction
TSB CS2311 – Theft Deterrent Ignition Cylinder Protector & Window Decal Installation which
includes the installation of a permanent Theft Deterrent Ignition Cylinder Protector and application
of the ‘Kia Anti-Theft Protection’ window decal(s) to the inside of the front door (left & right side)
window glass.
I understand that my vehicle may be equipped with an illuminated ignition switch key ring and that
the installation of the Theft Deterrent Ignition Cylinder Protector cover will permanently remove
the key illumination ring from my vehicle (if equipped). In addition, any future replacement of the
ignition switch (tumbler and related parts) will require the complete replacement of the ignition
cylinder assembly and reinstallation of a new Theft Deterrent Ignition Cylinder Protector to comply
with this Customer Satisfaction TSB (CS2311). Any reinstallation of a new Theft Deterrent Ignition
Cylinder Protector will be at no cost to you.
I understand that any additional diagnosis/inspection of the condition of my vehicle is not included
in this procedure.
I agree to the sharing of my information with KUS and its authorized dealers and service providers.
The Kia America, Inc. Privacy Policy is available at: https://www.kia.com/us/en/privacy.
Customer Signature: ______________________________________________________________
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 3 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Installation Procedure:
1.
Disconnect the negative (-) battery terminal.
2.
Loosen the three (3) screws to remove the
steering column shroud panel (A).
•
All models (except VQ)
A
+
Disengage the three (3) clips to remove the
crash pad side cover (A).
•
A
Sedona (VQ)
VQ
3.
Loosen the six (6) screws and disengage the
five (5) clips to remove the crash pad lower
panel (B).
•
Sedona (VQ)
B
VQ
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 4 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
4.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
If equipped, disconnect the connector(s) (C).
•
Sedona (VQ)
C
V
VQ
5.
Loosen the two (2) screws to remove the crash
fascia panel (D).
•
Sedona (VQ)
D
VQ
6.
Disconnect the ignition switch connector (E).
•
All models (except VQ)
E
•
Sedona (VQ)
E
VQ
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 5 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
7a.
Insert the key into the ignition switch.
7b.
Turn the ignition/key to the ‘ACC’ position.
•
All models (except VQ)
•
Sedona (VQ)
VQ
8a.
Remove the lock cylinder (F) from the ignition
housing (G) using a pick or small screwdriver
by pressing the removal/installation button (H)
G
inward, located on the bottom of the ignition
D
housing (G).
•
All models (except VQ)
H
F
Remove the lock cylinder (F) from the ignition
housing (G) using a pick or small screwdriver
by pressing the removal/installation button (H)
inward, located on the top of the ignition
housing (G).
•
8b.
Sedona (VQ)
G
D
H
VQ
F
Remove the key lock cylinder (F) from the
G
ignition housing (G) by sliding it outward while
pressing down on the removal/installation
button (E).
Note: To remove the key from the lock
cylinder, turn the key to the ‘OFF’ position and
slide out.
F
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 6 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
9.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Place the key lock cylinder (F) on a table with
a clean surface.
F
Note: The illuminated key ring lock cylinder is
shown on the right for reference use only.
10a.
If the vehicle you are working on IS NOT
equipped with an illuminated key ring, then
skip to step 17 on page 7.
10b.
If the vehicle you are working on IS equipped
with an illuminated key ring, proceed below to
step 11.
Illumination Key Ring Removal (if equipped, follow steps 11 - 16)
11a.
Lift/release the three (3) illumination key ring
retaining tabs (I) from the key lock cylinder (F)
F
to separate the two parts.
I
12b.
Some illumination key rings may be secured
with a screw. Loosen the screw to remove the
key illumination ring from the lock cylinder.
13a.
Using a wire cutter, cut the illumination ring
connector wires (J) in the area shown.
13b.
Discard the key illumination ring (K).
K
L
G
CAUTION
DO NOT cut off the ‘key warning’ lock
cylinder wires (L) connector side.
J
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 7 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
14.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Remove the existing heat shrink from the cut
illumination ring wires to expose the two (2)
wires. DO NOT remove the ‘key warning’
connector (H) or wire heat shrink.
L
15.
Wrap electrical tape around each end of both
key illumination ring wires as shown.
16a.
Join the two wires and wrap an additional layer
of electrical tape around both.
16b.
Secure the wires to the ‘key warning’ lock
L
cylinder wires (L) by wrapping electric tape as
shown.
17.
Mix 1/3 of the provided Loctite® 2-part
bonding compound tubes onto a clean
disposable cardboard (or equivalent) with a
plastic utensil or applicator.
Note: Be sure to read and follow the product
instructions.
 IMPORTANT
Compound drying time is limited so
be sure to complete the remaining
steps within 5 minutes.
18.
Carefully, apply a light 1mm thick bead of the
mixed bonding compound to the outer key
lock cylinder (F) area shown.
CAUTION
DO
NOT
apply
compound
inside
any
the
cylinder (F) mechanism.
bonding
key
lock
F
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 8 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
19.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Partially, insert the key lock cylinder (F) into
the ignition housing (G).
Note: The ignition housing (G) does NOT need
to be removed.
CAUTION
Be careful not to contaminate any
F
G
surrounding parts with the bonding
compound (ex. wire harness, trim,
panel and/or the carpet). If so, wipe
immediately using a clean cloth.
20a.
The ignition housing (G) shown above was removed
for illustration purposes ONLY. Refer to the image below.
Insert the key into the key lock cylinder (F) and
G
turn the key to the ‘ACC’ position.
21b.
Insert the key lock cylinder (F) with key into the
ignition housing (G) until an audible locking
button (H) ‘click’ is heard.
22c.
F
H
Once the key lock cylinder is secured, turn the
key to the ‘OFF’ position and remove the key
All models (except VQ)
from the key lock cylinder (F).
•
Sedona (VQ)
G
F
23.
VQ
Apply a 3mm thick bead of the mixed bonding
compound to the outer top area of the ignition
housing (G) as shown.
CAUTION
G
Be careful not to contaminate any
surrounding parts with the bonding
compound (ex. wire harness, trim,
panel and/or the carpet). If so, wipe
immediately using a clean cloth.
The ignition housing (G) shown above was removed
for illustration purpose ONLY. Refer to the image below.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 9 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
24.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Apply a 3mm thick bead of the mixed bonding
compound to the outer bottom area of the
ignition housing (G) as shown.
Note: All models require the application of the
mixed
bonding
compound
covering
the
locking button (H) as shown. VQ locking
button is located on top of the ignition housing
(G).
25.
Soul (PS) shown for illustration purpose.
If the vehicle was originally equipped with a
key illumination ring, install the provided
deco-ring (M) over the end of the key lock
cylinder (F) as shown.
M
**Note: Only required for PS, SK3 and VQ
models.
•
PS/SK3
F
J
Sedona (VQ)
VQ
26.
Align the applicable theft deterrent ignition
cylinder protector (N) in front of the ignition
G
housing (G).
27.
N
Slide the theft deterrent ignition cylinder
protector (N) inward and over the ignition
housing (G).
Note: The ignition housing (G) does NOT need
to be removed. Refer to the parts table
on
page 16 to select the applicable ‘Theft
The ignition housing (G) shown above was removed
for illustration purpose ONLY.
Deterrent Ignition Cylinder Protector’ (N) for
the applicable vehicle being worked on.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 10 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
28.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Apply the mixed bonding compound to the
protector locking tab cavity area shown.
•
All models (except VQ)
CAUTION
Be careful not to contaminate any
surrounding parts with the bonding
compound (ex. wire harness, trim,
panel and/or the carpet). If so, wipe
immediately using a clean cloth.
29a.
Insert the provided locking tab (O) into the
protector locking tab cavity area.
•
29b.
O
All models (except VQ)
Apply the mixed bonding compound to the
protector locking tab (O) shown.
•
Sedona (VQ)
O
VQ
29c.
Insert the provided locking tab (O) into the
protector locking tab cavity area.
•
Sedona (VQ)
O
VQ
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 11 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
30.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Insert and tighten the two (2) provided
breakaway screws (P) until the screw head
separates from the shank, as shown below.
P
•
Sedona (VQ)
P
VQ
31.
Using the KVID app, attach a photo of the
following two (2) items:
•
The installed Theft Deterrent Ignition
Cylinder Protector.
•
The hard copy of the RO/VIN detail
Note: The RO number, repair date, and VIN
number must be visible and legible in the
photo submitted.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 12 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
32.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Reinstall all removed parts in reverse order of
removal.
Sample A: Standard ignition ring.
Sample B: Deco-ring.
33.
Insert the key and ‘Start’ the vehicle.
34.
Confirm normal ignition switch operation from
‘LOCK → ACC → ON → START’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 13 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Decal Installation Procedure:
1.
Print two (2) copies of this page to 100% scale.
2.
Cut out two (2) separate template sheets (A & B) along the dotted
lines and use the applicable template for the vehicle you are
working on. Fold the bottom of the sheet along the solid line.
(Save the template for future use on other vehicles)
Two (2) decals required per vehicle
TEMPLATE ‘A’
TEMPLATE ‘B’
Soul (SK3)
Soul (AM, PS)
Rio (UB, SC)
Rio (JB)
Forte (YD)
Forte (TD)
Sedona (VQ)
Sportage (SL)
Cut
Cut
Template B
Template A
 IMPORTANT
Be sure the door window glass is dust
free and clean from any fingerprints
or smudges before applying decals to
glass surface.
X
Fold
X
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 14 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
3a.
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Confirm that the door glass is completely in
the up position.
3b.
Using masking tape (or similar no-residue
tape), adhere the template sheet to the
outside of the right passenger, front door glass
as shown.
Note: Be sure that the template outlined edges
are flush against the inner corner and bottom
of the door window trim.
4a.
Carefully expose leading
edge of
label
adhesive by simultaneously pulling back on
liner and pushing leading edge of label
forward. DO NOT TOUCH ADHESIVE.
4b.
Once approximately half of the label is
removed from the liner, position the label on
the INSIDE of the passenger right door window
(aligned to template box).
Note: Images shown are for demonstration purpose only. The
actual decal will be transparent with a red outlined image.
5a.
From the outside of the vehicle, confirm that
the decal is perfectly aligned inside the
template box.
5b.
From the inside, begin to press on the decal in
a forward direction (pushing any air bubbles
out) until the label is fully applied to the
window.
6.
Remove the template sheet from the door
glass and prepare for use on the driver side.
7.
Repeat steps 3-5 for the driver side door glass.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 15 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
Other things to consider:
Kia Theft Deterrent Ignition Cylinder Protector & Decal Installation Waiver and Acknowledgement:
Be sure to get customer’s approval to install the ’Kia Theft Deterrent Ignition Cylinder Protector’. Dealers must
have the customer sign the ‘Kia Theft Deterrent Ignition Cylinder Protector & Decal Installation Waiver and
Acknowledgement’ and attach the signed copy to the claim.
Vehicles equipped with ‘aftermarket’ window tint:
Be sure to get the customer’s approval to install the ‘Kia Anti-Theft Protection’ decals if the vehicle has
aftermarket window tint installed as they will adhere to the tint film surface and not the door glass surface,
and alert customer that the ‘Kia Anti-Theft Protection’ decals may not be visible through the tint film from
outside the vehicle.
For ‘California’ state vehicles only:
The Proposition 65 decal may still be present on the inner front door glass. Be sure to get the customer’s
approval to remove this decal from the inner door glass before installing the ‘Kia Anti-Theft Protection’ decals.
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Soul (AM)
January 8, 2009 to October 2, 2013
Soul (PS)
July 21, 2013 to December 24, 2018
Soul (SK3)
December 27, 2018 to April 19, 2021
Rio (SC)
June 1, 2017 to October 29, 2021
Forte (TD)
August 18, 2010 to March 22, 2013
Forte (YD)
November 7, 2012 to July 18, 2016
Rio (UB)
June 21, 2011 to March 31, 2017
Rio (JB)
March 23, 2010 to July 1, 2011
Sportage (SL)
May 6, 2010 to November 16, 2015
Sedona (VQ)
February 26, 2013 to April 4, 2014
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 16 of 17
SUBJECT:
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
REQUIRED PART:
Model
All
Part Name
‘Kia Anti-Theft
Protection Decal’**
Part Number
Figure
Qty.
1
SO230 WARN
(Auto-shipped to
dealers in a roll
containing 500 qty.)
All
Loctite® Bonding
Compound**
PS
UM023 CH273
1 pack
Services (3) vehicles
81921 B2000QQK
1
81921 H9000QQK
1
81921 2K000QQK
1
81921 A7000QQK
1
UB
81921 1W000QQK
1
JB
81921 1G000QQK
1
SL
81921 3W000QQK
1
VQ
81921 4D000QQK
1
SK3
SC
AM
TD
YD
Theft Deterrent Ignition
Cylinder Protector Kit
**Note: Additional orders may be made through Archway (866) 542-6268. Please track any customers that
may require window decals if unavailable at the time of the Theft Deterrent Ignition Cylinder Protector
installation.
**Note: Loctite® bonding compound (PN UM023 CH273) can be ordered through the Kia Chemicals website.
If PN UM023 CH273 is unavailable through the Kia Chemicals website, the dealer can use locally sourced
Loctite® Bonding Compound from a reputable automotive parts supplier.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023
Page 17 of 17
CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION
SUBJECT:
CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311)
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
Model
Causal
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
PS
CS2311R0
SK3
CS2311R1
(CS2311A)
Theft Deterrent Ignition
CS2311R2
0.4
AM
Cylinder Protector +
CS2311R3
M/H
TD
CS2311R5
PS
SK3
Theft Deterrent Ignition
Cylinder Protector +
AM
YD
UB
Key Illumination Ring
Removal
81905
2K020
JB
SL
VQ
UB
SL
0.5
M/H
CS2311R9
0
81921 A7000QQK
CS2311RB
(CS2311B)
Theft Deterrent Ignition
CS2311RC
81921 1W000QQK
0.4
M/H
CS2311RD
Cylinder Protector +
Decal(s) Installation
CS2311RE
(CS2311B)
Theft Deterrent Ignition
Cylinder Protector +
81921 1G000QQK
81921 3W000QQK
0.5
M/H
81921 4D000QQK
CS2311RF
0.5
81921 1W000QQK
CS2311RG
M/H
81921 3W000QQK
CS2311RH
Key Illumination Ring
81921 2K000QQK
1
CS2311RA
Decal(s) Installation +
VQ
81921 B2000QQK
CS2311R7
CS2311R8
Decal(s) Installation +
TD
81921 A7000QQK
CS2311R6
(CS2311A)
81921 H900QQK
81921 2K000QQK
CS2311R4
YD
V
81921 B2000QQK
SC
Decal(s) Installation
Removal
Qty.
0.6
M/H
81921 4D000QQK
Customer Declined
All
Theft Deterrent Ignition
Cylinder Protector +
CS2311RI
0.1
M/H
NA
0
Decal(s) Installation
Note: A KVID photo of the installed Theft Deterrent Ignition Cylinder Protector must be attached to the claim
using Warranty Claim Attachment type ‘XX – Other’. If the photo is not submitted, claims will be subject to
chargeback. Dealers must have the customer sign the ‘Kia Theft Deterrent Ignition Cylinder Protector & Decal
Installation Waiver and Acknowledgement’ and attach the signed copy to the claim.
Note: Use sublet code ‘X1’ with a maximum allowed amount of $5.00 per vehicle to locally source Loctite®
bonding compound.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: CS2311 (Rev 1) Multiple Models December 2023