2020 Nissan LEAF SV/SLNissan Leaf Sv/sl 2020

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 258832 [USA]: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2022 leaf vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 111, "rear visibility."
    the remedy is currently under development. Interim letters notifying owners of the safety risk were mailed march 20, 2024. A second notice will be mailed once the remedy is available. Owners may contact nissan customer service at 1-800-867-7669. Nissan's number for this recall is r23d7.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 249600 [USA]: Unintentional acceleration can increase the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2023 leaf vehicles. The vehicle may accelerate unintentionally if the driving mode is changed ("d" to "b"; e-pedal "on"; or "eco" mode) after disengaging the cruise control.
    dealers will reprogram the vehicle control module (vcm), free of charge. Owner notification letters are expected to be mailed august 30, 2023. Owners may contact nissan's customer service at 1-800-867-7669. Nissan's number for this recall is r23a6.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 247900 [USA]: Reduced defroster performance can limit visibility out of the windshield, increasing the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2023 leaf vehicles. The owner's manual instructions for defroster operation are incorrect, and may result in reduced defroster performance under specific conditions. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 103, "windshield defrosting and defogging systems."
    nissan will mail an addendum with updated instructions on how to operate the defroster, free of charge. Owner notification letters are expected to be mailed april 1, 2023. Owners may contact nissan's customer service at 1-800-867-7669. Nissan's number for this recall is r22c5.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 151382 [USA]: Rear window glass that separates from the vehicle can increase the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2020 altima, maxima and leaf vehicles. The rear window glass may not remain properly secured to the vehicle.
    nissan will notify owners, and dealers will replace the back window glass, free of charge. The recall began november 4, 2020. Owners may contact nissan customer service at 1-800-867-7669. Nissan's number for this recall is pc752.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 150674 [USA]: The lack of an image in the back-up camera display increases the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2020 leaf electric vehicles. Under certain circumstances, the images for the back-up camera can disappear while in reverse. As such, these vehicles fail to comply with federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    nissan will notify owners, and dealers will update the back-up camera software, free of charge. This recall began august 31, 2020. Owners may contact nissan customer service at 1-800-867-7669.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2020329 [Canada]: Visual system
    Issue: under certain conditions, a software problem could cause the rearview camera image to disappear on the display. Canadian regulations require the rearview image to display while the transmission is in reverse gear. Safety risk: a rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective actions: nissan will notify owners by mail and instruct you to take your vehicle to a dealer to update the head unit software.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • NTB24-012 - POWER TRAIN: Dtc P18B1 stored in the shift control unit if you confirm dtc P18B1 for a??Control modulea?? Is stored in the shift control unit. Action follow the service procedure in this bulletin to: 1. Confirm the current shift control unit part
  • NTB23-018G - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • NTB23-018F - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • NTB15-049AA - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB08-097L - STEERING: Diagnosis of vehicle pull (drift) and/or steering wheel off-center this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018E - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-051B - ELECTRICAL SYSTEM: Horn inoperative this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-054 - ELECTRICAL SYSTEM: Lib pack interchangeability service information 40kwh lithium-ion battery (lib) packs are now interchangeable between 2018-2023 vehicles. For example: 2018-2022 leaf 40kwh lib packs can be used on 2023 leaf 40kwh vehicles and 2023 l
  • NTB23-053 - ELECTRICAL SYSTEM: Silicone-based lubricant or grease can damage electrical components service information do not apply silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal
  • NTB23-049 - ELECTRICAL SYSTEM: 12 volt battery testing for in-service vehicles service information the following service information lists nna procedural recommendations for establishing good connections while performing 12v battery testing. These recommendations ar
  • NTB23-018C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB16-003C - ELECTRICAL SYSTEM: Intelligent key replacement or swapping between vehicles this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB13-107F - ELECTRICAL SYSTEM: Vehicle key not detected / authenticated, engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-024 - ELECTRICAL SYSTEM: Vehicle will not start and dtcs P31E7 and P0AA6 stored in ev/hev control module if you confirm the vehicle does not start, and dtcs P31E7 (restart inhibition) and P0AA6 (hv battery voltage system isolation) are stored in the ev/hev
  • NTB23-018B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • NTB22-058C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been superseded by: ntb23-018 software update for infotainment issues please discard previous versions of this bulletin.
  • NTB21-106A - ELECTRICAL SYSTEM: Dtc C1A17-49 or C2580-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-013B - POWER TRAIN: Prevent front axle thread damage during nut removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-071C - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055J - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-145B - SERVICE BRAKES, HYDRAULIC: Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-051A - ELECTRICAL SYSTEM: Horn inoperative this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-010C - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-028H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-126C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB09-081J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB08-097K - STEERING: Diagnosis of vehicle pull (drift) and/or steering wheel off-center this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • 2018-2023 LEAF P - VISIBILITY: Ptc heater *****dealer announcement***** nissan is committed to a high level of customer service and satisfaction. This commitment requires nissan to periodically place certain vehicles on temporary quality assurance (qa) hold to ensure
  • NTB22-058B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049Z - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-101 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • NTB15-049Y - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-013A - POWER TRAIN: Prevent front axle thread damage during nut removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-105C - POWER TRAIN: Clicking/popping noise from front axle area during take-off/acceleration and/or deceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055I - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-058A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-051 - ELECTRICAL SYSTEM: Horn inoperative if you confirm the horn on an applied vehicle is inoperative. Action inspect the horn pad for a pinched ground wire. If a pinched ground wire is found, replace the high and low horns.
  • NTB22-058 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue, always confirm that the latest software is installed in the av control unit before starting the diagnosis. The software update in the f
  • NTB22-026 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do n
  • NTB19-071B - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049X - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-027C - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042C - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB99-001F - SUSPENSION: Strut and shock absorber replacement guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-045C - ELECTRICAL SYSTEM: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-106 - FORWARD COLLISION AVOIDANCE: Dtc C1A17-49 or C2580-49 stored in laser/radar service information if dtc C1A17-49 or C2580-49 is stored in laser/radar in the ⿿past⿝ column: ￷ erase the dtc. ￷ do not replace any parts. If dtc C1A17-49 or C2580-49 is stored
  • NTB19-105B - POWER TRAIN: Clicking/popping noise from front axle area during take off/acceleration and/or deceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-077D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055H - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-035 - EQUIPMENT: 2018-2021 leaf and 2017-2020 rogue; steering wheel chrome finisher replacement service information if the chrome finisher on the steering wheel needs to be replaced, the chrome finisher can be ordered separately from the steering whee
  • NTB19-071A - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049W - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB99-001e - SUSPENSION: Strut and shock absorber replacement guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-013 - POWER TRAIN: Prevent front axle thread damage during nut removal service information if an applied vehicle needs to have a front axle nut removed, for any reason, the staking of the nut into the axle keyway must first be removed. The essential too
  • NTB20-066b - ELECTRICAL SYSTEM: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB18-042b - STRUCTURE: Kicks, leaf, sentra and versa; front door will not open this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049v - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-066a - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-105a - WHEELS: Clicking/popping noise from front axle area during take off/acceleration and/or deceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-066 - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. ￷ for all other models/model years, consult the electronic service manual (
  • NTB15-049u - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB18-042a - STRUCTURE:BODY:DOOR : 2018-2020 leaf; front door will not open this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049t - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-105 - WHEELS: Clicking/popping noise from front axle area during take off/acceleration and/or deceleration if you confirm a clicking or popping noise is coming from the front axle area during take off/acceleration and/or deceleration. Action before
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P18B1 [1] P18B1
  • P0AA6 [1] Hybrid Battery Voltage System Isolation Fault
  • P31E7 [1] P31E7
  • C2580 [2] C2580
  • C1A17 [2] C1A17
  • B00A0 [3] Occupant Classification System (Subfault)
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoY NoneNone20201222

"automatic braking system failed to engage" on a offramp lane from freeway 5 southbound to crown valley parkway off ramp while traveling approximately 25mph i rear ended a vehicle that was at dead stop and that vehicle rear ended a second vehicle. California highway patrol was called and report was documented which is attached. This happened on december 22,2020 at about 7pm, dark clear evening in the city of mission viejo. It was on the straight freeway lane leading to the offramp with other lanes on the freeway moving freely. Upon discussion with nissan investigation (claim no. 42994813) 615 725 7590, they summarized 10 page disclaimer from owners manual stating that braking system is not 100%. Its understandable if the vehicle was old but this is a new vehicle with what is advertised as a automatic braking system and that system did not work. I manually braked to a crash.

CrashNoY NoneNone20201221

"automatic braking system failed to engage" on a offramp lane from freeway 5 southbound to crown valley parkway off ramp while traveling approximately 25mph i rear ended a vehicle that was at dead stop and that vehicle rear ended a second vehicle. California highway patrol was called and report was documented which is attached. This happened on december 22,2020 at about 7pm, dark clear evening in the city of mission viejo. It was on the straight freeway lane leading to the offramp with other lanes on the freeway moving freely. Upon discussion with nissan investigation (claim no. 42994813) 615 725 7590, they summarized 10 page disclaimer from owners manual stating that braking system is not 100%. Its understandable if the vehicle was old but this is a new vehicle with what is advertised as a automatic braking system and that system did not work. I manually braked to a crash.

NoNoN NoneNone20201217

Tl* the contact owns a 2020 nissan leaf. The contact stated that while driving at various speeds a thumping noise was present coming from the front suspension. The vehicle was taken to the local dealer harbor nissan located at 4336 tamiami trail, port charlotte, fl 33980 who diagnosed that the driveshaft and cv joint was faulty and the axle nut needed to be retorqued. The vehicle was repaired. The contact had not yet retrieved the vehicle and was concerned that the repair failed to adequately address the safety issue. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 720.

NoNoN NoneNone20201216

Tl* the contact owns a 2020 nissan leaf. The contact stated that while driving at various speeds a thumping noise was present coming from the front suspension. The vehicle was taken to the local dealer harbor nissan located at 4336 tamiami trail, port charlotte, fl 33980 who diagnosed that the driveshaft and cv joint was faulty and the axle nut needed to be retorqued. The vehicle was repaired. The contact had not yet retrieved the vehicle and was concerned that the repair failed to adequately address the safety issue. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 720.

NoNoN NoneNone20201026

The reverse camera system that activates when the car is in reverse is so blurry that it is impossible to distinguish objects. You can't tell if that's a box in the driveway behind your car or a baby seat with a baby in it. For test purposes a sign with 3-inch letters placed 48 inches from the camera is completely illegible on screen. Nissan reports that this is normal operation for the 2020 leaf rear camera. I am attaching a picture of the rear camera screen along with a picture of the exact same scene taken with a cell phone. The quality difference is quite striking, and illustrates how potentially dangerous the 2020 leaf rear camera could be for drivers.

NoNoN NoneNone20201025

The reverse camera system that activates when the car is in reverse is so blurry that it is impossible to distinguish objects. You can't tell if that's a box in the driveway behind your car or a baby seat with a baby in it. For test purposes a sign with 3-inch letters placed 48 inches from the camera is completely illegible on screen. Nissan reports that this is normal operation for the 2020 leaf rear camera. I am attaching a picture of the rear camera screen along with a picture of the exact same scene taken with a cell phone. The quality difference is quite striking, and illustrates how potentially dangerous the 2020 leaf rear camera could be for drivers.

NoNoN NoneNone20200415

On several occasions in both rural and suburban environments, regardless of weather temperature outside and during normal forward driving motion, the car reports that the forward camera overheats and immediately renders the collision avoidance system and propilot inoperative. Dash lights picture included.1st overheating occurrence happened on april 15, 2020 and the after 2 more occurrences i took a picture on july 6, 2020. Nissan service refuses to acknowledge this as a safety issue and dismisses the issue when i request service, stating that it is "normal operation."

NoNoN NoneNone20200414

On several occasions in both rural and suburban environments, regardless of weather temperature outside and during normal forward driving motion, the car reports that the forward camera overheats and immediately renders the collision avoidance system and propilot inoperative. Dash lights picture included.1st overheating occurrence happened on april 15, 2020 and the after 2 more occurrences i took a picture on july 6, 2020. Nissan service refuses to acknowledge this as a safety issue and dismisses the issue when i request service, stating that it is "normal operation."

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