NTB13-028H

Classification:
Reference:
BT13-006H
Date:
NTB13-028H
February 27, 2023
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
All Nissan
SERVICE INFORMATION
“Foreign material” on the surface of the window glass in some cases can be cleaned off
with a very particular type and grade of steel wool.

Most any foreign material on the surface of window glass can be cleaned off by
using #0000 super fine steel wool.
o The #0000 grade super fine steel wool can be found in most hardware stores.

In most cases the window glass cannot be damaged by manually rubbing (no power
tools) too hard or too much, and it is recommended not to use any cleaners with the
steel wool.
Use new steel wool from an un-opened bag and store unused portion in a re-sealable
container to prevent contamination.

Do not use dirty or contaminated steel wool. Dirty or contaminated steel wool will
scratch the window glass. If the steel wool is dropped on the floor, get a new piece
of steel wool to clean the window glass.

Clean (then dry) the window glass first with soap and water to remove any abrasive
dirt or grit that may be present before using steel wool.
HINT: Always try to clean any window glass surface issue first with #0000 grade super fine
steel wool before glass replacement is considered.
CLAIMS INFORMATION
Foreign material on the window glass surface is not a warrantable condition.
Materials used to clean the window glass, such as the steel wool mentioned above, are
considered a shop supply.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE DESCRIPTION
March 22, 2013
NTB13-028
Original bulletin published
December 1, 2015
NTB13-028a
Publication date updated to include the latest
models and model years
February 22, 2017
NTB13-028b
Publication date updated to include the latest
models and model years, and references to
“windshield” changed to “window glass”
March 19, 2018
NTB13-028c
Publication date updated to include the latest
models and model years
May 15, 2019
NTB13-028d
Publication date updated to include the latest
models and model years
February 12, 2021
NTB13-028e
Publication date updated to include the latest
models and model years
December 7, 2021
NTB13-028F
Publication date updated to include the latest
models and model years
February 17, 2022
NTB13-028G
Publication date updated to include the latest
models and model years
February 27, 2023
NTB13-028H
Publication date updated to include the latest
models and model years
2/2
NTB13-028H