NTB15-049u

Classification:
Reference:
EL15-006u
Date:
NTB15-049u
June 4, 2020
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2016-2018 Altima (L33) – SL with Technology Package
2019-2020 Altima (L34) – SL, Platinum, Platinum 2.0L, Edition ONE
2018-2020 Armada (Y62)
2017-2020 GT-R (R35)
2018-2020 LEAF (ZE1) – With Navigation
2016-2020 Maxima (A36) – Platinum
2017-2020 Murano (Z52) – Platinum
2017 Pathfinder (R52) – SV and Platinum, SL with Tech Package,
SL with Premium Package
2018-2020 Pathfinder (R52) – SL and Platinum, SV with Tech Package
2016-2020 Rogue (T32) – SL
2017-2019 Rogue Hybrid (T32) – SL
2017-2020 Rogue Sport (J11) – SL and SV with Premium/Technology
Package
2016-2018 Sentra (B17) – SR and SL with Tech Package
2016-2019 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
 A table has been provided on the next page that lists the model and year-specific
steps required to successfully configure a TCU after it has been replaced.
 A check off sheet has been provided on page 21 to print and check off steps as they
are performed. Please staple the completed check off sheet to the repair order.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED ACTIONS BY MODEL AND YEAR
IMPORTANT: After installing the replacement TCU (steps 1-14):

All steps below must be completed or telematics services will not operate properly.

Follow all of the model/year specific steps in this bulletin and use the check off sheet
provided at the end of this bulletin.

If the TCU is replaced and the steps were not followed, the warranty claim will be
denied.
ORDER OF COMPLETION
Model
Altima
Year
2016-2017
2018-2020
2018
Armada**
2018.5*
2019-2020
GT-R
LEAF
Maxima
Murano
Pathfinder
Rogue
Rogue Hybrid
Rogue Sport
Sentra
Titan/Titan XD
2017-2018
2019-2020
2018-2020
2016-2017
2018-2020
2017
2018-2020
2017
2018-2020
2016-2017
2018-2020
2017
2018-2019
2017-2018
2018.5-2020*
2016-2018
2016-2017
2018-2019
1st
2nd
3rd
4th
5th
Write
VIN
Configure
TCU
Register
I-Keys
Turn
ON TCU
Register TCU
with SXM
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*
For 2018.5 vehicles, configuration is needed only if the TCU ID number begins with
"2047".
** Confirm if the BCM needs to be replaced. Refer to the IMPORTANT note on page 4.
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NTB15-049u
TABLE OF CONTENTS:

Required Actions by Model and Year ..……………………………………… page 2

TCU Replacement ………………………………………………………………. page 4

Check OFF Sheet …………………………………………………….…………. page 21

Manually Enter VIN Data ………………………………………………………. page 22

SOS Light Diagnosis Information ….………………………………………… page 23
NOTE: If the green SOS light is OFF or has turned OFF, the vehicle may no longer
be in Dealer Demo mode, and SXM has disabled all services. The vehicle will need
to be enrolled for customer use. Do NOT replace the TCU.

Turning ON the TCU During PDI (2016-2017 Applied Vehicles ONLY)..… page 24
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly,
the vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” procedure will
need to be performed again.
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NTB15-049u
TCU REPLACEMENT
NOTE:

Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs
cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the
TCU cannot be used in another vehicle.

During this procedure, Intelligent Key Registration must be performed for the
vehicles listed in this table. You MUST have ALL customer keys collected.
2016 – 2020 Altima
2018 – 2020 Armada
2018 – 2020 Rogue
2018 – 2019 Rogue Hybrid
2016 – 2020 Maxima
2018.5 – 2020 Rogue Sport *
2016 – 2019 Titan / Titan XD
2017 – 2020 Murano
2017 – 2020 Pathfinder
* Intelligent Key Registration is required for 2018.5 Rogue Sport vehicles, not 2018
Rogue Sport vehicles. To determine if your vehicle applies, see step 32 on page
13 and locate the TCU ID number (Figure 17). If the TCU ID number begins with
“2047”, all customer keys must be collected for registration.

The new/replacement TCU must come from Nissan North America parts supply.

Some vehicles require TCU Configuration after replacement. Refer to step 20 on
page 9.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must be registered with SXM.
IMPORTANT: Are you replacing the TCU in a 2018 Armada?

No
 Continue to step 1 on the next page.

Yes
 Use C-III plus to check the BCM part number.
 Is the BCM part number *****-6GX0A?

No – Continue to step 1 on the next page.

Yes – Replace the BCM and then continue to step 1 on the next page.

Refer to the Electronic Service Manual (ESM) for BCM removal
information: ELECTRICAL POWER CONTROL > BODY
CONTROL SYSTEM > REMOVAL AND INSTALLATION > BCM.
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NTB15-049u
Save VIN Data
1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.
5. Select Diagnosis (One
System).
Step
5
Figure 1
6. Select TELEMATICS.
Step
6
Figure 2
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NTB15-049u
7. Select Work support.
Step
7
Figure 3
8. Select SAVE VIN DATA.
Step
8
Step
9
9. Select Start.
Figure 4
10. Select Start.
Step
10
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure.
Figure 5
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NTB15-049u
11. Select End.
Step
11
Figure 6
Remove the Original TCU
12. Remove the TCU from the vehicle. Refer to the ESM for removal information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Step 13 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
13. Write down the following information:

VIN.

International Mobile
Equipment Identity Number
(IMEI) of the original TCU.
This number is located on
the TCU.

IMEI Number of the
replacement TCU.
This number is located on
the TCU.
LABEL ON TCU
Figure 7
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NTB15-049u
Install the New TCU
14. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation
information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN to TCU
15. Connect C-III plus and navigate to TELEMATICS > Work support.

Refer to steps 1-7 on pages 5-6.
16. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not be
saved in step 10, proceed to
Manually Enter VIN Data on
page 22.
Step
16
Step
17
17. Select Start.
Figure 8
18. Select Start.
Step
18
Figure 9
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19. Select End.
Step
19
Figure 10
20. Is the vehicle listed in the table below?

YES: Proceed to step 21.

NO: Proceed to step 31 on page 12.
2018 – 2020 Altima
2018 – 2020 Pathfinder
2018.5 – 2020 Armada *
2018 – 2020 LEAF
2018 – 2020 Rogue
2018 – 2019 Rogue Hybrid
2018.5 – 2020 Rogue Sport *
2018 – 2019 Titan / Titan XD
2019 – 2020 GT-R
2018 – 2020 Maxima
2018 – 2020 Murano
* For Rogue Sport and Armada vehicles, TCU Configuration is needed only if the TCU
ID number begins with “2047” (see Figure 17 on page 12).
Configure TCU
21. Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps
22-24 are not shown.
Step
21
22. Read the precautions on C-III plus
screen and then select Next.
23. Select the model and model year.
24. Select Select, and then Confirm.
Figure 11
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25. Select TELEMATICS.
Step
25
Figure 12
26. Select After ECU Replacement.
Step
26
Figure 13
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27. Select Manual selection.
28. Select the applicable Type ID:
28277-6FL0D for:
 2018 Altima
 2018-2020 Maxima
 2018-2020 Murano
 2018-2020 Pathfinder
 2018-2019 Titan/Titan XD
Step
27
28277-6FL1D for:
 2018.5-2020 Armada
Figure 14
28277-7FH5A for:
 2018-2020 Rogue
 2018-2019 Rogue Hybrid
 2018.5-2020 Rogue Sport
 2019-2020 Altima
Step
28
28277-5SA2A for:
 2018-2020 LEAF
28277-6FL0C for:
 2019-2020 GT-R
Step
29
NOTE: If C-III plus automatically selects
the Type ID, there will be no options
shown under Type ID and Figure 15 will
not display. Skip to step 30.
Figure 15
29. Select Next.
30. Select OK.
Step
30
Figure 16
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Write New SIM ID Number on the Repair Order
31. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 17.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
SIM ID
number
Figure 17
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Intelligent Key Registration (some vehicles)
32. If needed, perform Intelligent Key registration for all customer keys.

The vehicles listed in this table require Intelligent Key registration.
2016 – 2020 Altima
2018 – 2020 Armada
2018 – 2020 Rogue
2018 – 2019 Rogue Hybrid
2016 – 2020 Maxima
2018.5 – 2020 Rogue Sport *
2016 – 2019 Titan / Titan XD
2017 – 2020 Murano
2017 – 2020 Pathfinder
* For Rogue Sport vehicles, Intelligent Key Registration is needed only if the TCU ID
number begins with “2047” (see Figure 17 on page 12).

Refer to the C-III plus operations manual for key registration instructions.

If the vehicle you are working on is not listed in the above table, key registration is
not needed.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped)
of NissanConnectSM Services will not function, and DTC B130C will be stored if
Intelligent Key registration is not completed.
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Turn ON TCU
33. Make sure the vehicle is not in shipping mode (shipping mode = extended storage
switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f. Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the
combination meter/display.
34. Connect the C-III plus VI to the vehicle.
35. Set the parking brake and confirm the ignition is ON.
36. Launch C-III plus on the CONSULT PC.
37. Select Diagnosis (One
System).
Step
37
Figure 18
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38. Select TELEMATICS.
Step
38
Figure 19
39. Select Work support.
Step
39
Figure 20
40. Select TCU ACTIVATE
SETTING.
Step
40
41. Select Start.
Step
41
Figure 21
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42. Select Start.
Step
42
Figure 22
43. Select On to turn ON the TCU.
Step
43
44. Make sure Current status is On.
On
Step 44; make sure
current status is On
45. Select End.
Step
45
Figure 23
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TCU Registration
The following items must first be completed before calling NissanConnectSM
Services Powered by SiriusXM (SXM), or services may not function properly:

New / replacement TCU is installed in the vehicle.

WRITE VIN (SAVED DATA) has been completed.

If needed, Manual TCU Configuration has been performed.

If needed, all customer Intelligent Keys have been registered.

The TCU is turned ON.

IMEI number for original and replacement TCU is written on the repair order.

SIM ID number for the replacement TCU is written on the repair order.
46. Call NissanConnectSM Services Powered by SiriusXM at 1-844-711-8100.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:

You will be asked for your name, dealership name, and all of the information
collected.

The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.

The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 18.
NOTE:

The TCU will not communicate with the NissanConnectSM Services Data Center if
step 46 is not completed.

After registration, it may take up to 48 hours for services to be functional. If the
customer is enrolled in NissanConnectSM Services, make sure they are informed
features may not be available for up to 48 hours.

TCU registration does not enroll the customer in NissanConnectSM Services.
NissanConnectSM Services Powered by SiriusXM
Hours of Operation (Central Standard Time)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
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Check TCU Cellular Reception
47. Select Diagnosis (One System) and then TELEMATICS.
48. Select Data Monitor and then Cellular level.
49. Select START.
Figure 24
50. Check the Cellular level and confirm that it is “GOOD”.
51. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with good
signal.
NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a
“GOOD” Cellular level is received.
Figure 25
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52. Press the Info or APPS button.
Figure 26
EXAMPLE
53. Select NissanConnect Services.
Figure 27
EXAMPLE
54. Select Connected Search.
Figure 28
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55. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 29
56. Confirm the POI location displays.
EXAMPLE
Figure 30
57. If the “Connected Search” does not complete successfully:

If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 23.

If TCU registration with SXM has just been performed, please allow up to 48 hours
and try again. If the customer is enrolled in NissanConnectSM Services, make sure
they are informed features may not be available for up to 48 hours.

For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at
1-844-711-8100.
58. Turn the ignition OFF.
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CHECK OFF SHEET
IMPORTANT:




If all of the steps below are not completed, telematics services will not operate
properly.
Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.
If the TCU was replaced and the steps were not followed, the warranty claim will be
charged back to the dealer.
Please staple completed Check OFF Sheet to repair order.
Perform the following if TCU has been replaced:


Complete the Applied Vehicle-specific Action in the order listed.
Check off the Action as performed.
CHECK
BOX
APPLIED VEHICLES
ACTION
1
All Vehicles
Write VIN to TCU
(1)
2
2018 - 2020 Altima
2018.5 - 2020 Armada *
2019 - 2020 GT-R
2018 - 2020 LEAF
2018 - 2020 Maxima
2018 - 2020 Murano
2018 - 2020 Pathfinder
2018 - 2020 Rogue
2018 - 2019 Rogue Hybrid
2018.5 - 2020 Rogue Sport *
2018 - 2019 Titan/Titan XD
Configure TCU
(2)
3
2016 - 2020 Altima
2018 - 2020 Armada
2016 - 2020 Maxima
2017 - 2020 Murano
2017 - 2020 Pathfinder
2018 - 2020 Rogue
2018 - 2019 Rogue Hybrid
2018.5 - 2020 Rogue Sport*
2016 - 2019 Titan/Titan XD
Register Intelligent Key
(3)
4
All Vehicles
Turn ON TCU
(4)
5
All Vehicles
Register TCU with SXM
(5)
(1) Refer to page 8, step 16, Section Write VIN to TCU
(2) Refer to page 9, section Configure TCU
(3) Refer to page 13, step 32, Section Intelligent Key Registration
(4) Refer to page 14, section Turn ON TCU
(5) Refer to page 17, section TCU Registration
* If TCU ID begins with "2047"
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Manually Enter VIN Data (if needed)
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did
not complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
2. Select Start.
Step
1
Step
2
Figure 1a
3. Enter the VIN.
a) Touch the VIN (1ST TIME)
input field and type in the VIN.
Step
4
b) Touch the VIN (2ND TIME)
input field and type in the VIN
again.
Step
3
4. Select Start.
Figure 2a
5. Select End.
Step
5
Return to step 20 on page 9.
Figure 3a
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SOS Light Diagnosis Information (if needed)
Light not
illuminated
NOTE: Dealer Demo mode will expire two months after the
Vehicle Build Date. All services will be disabled including the
SOS light. Do NOT replace the TCU.
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Figure 4a
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:

The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll, and then confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed. Ensure the customer is informed
that NissanConnectSM Services features may not be available for up to 48 hours.
“VIN not found” displays:

The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll, and then
confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed. Ensure the customer is informed
that NissanConnectSM Services features may not be available for up to 48 hours.
Vehicle is shown as enrolled:

Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
 Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
 Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
 Call NissanConnectSM Services Powered by SiriusXM at 1-844-711-8100.
If the customer is enrolled in the Premium or Premium Plus Package, contact
TECH LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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Turning ON the TCU During PDI
NOTE:

This procedure is for 2016-2017 Applied Vehicles ONLY.

In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.
1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 5a).
Light not
illuminated
NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.


If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.
Figure 5a
If the green light is not illuminated, go to Turn ON
TCU on page 14.
2. After the TCU is turned ON, check whether or not the green light on the SOS button is
illuminated.

If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled.
 Refer to SOS Light Diagnosis Information on page 23.
3. Perform steps to Check TCU Cellular Reception - see page 18.
4 Turn the ignition OFF.
5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” procedure will need to be
performed again.
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AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
May 22, 2015
NTB15-049
Original bulletin published.
June 8, 2015
NTB15-049a
APPLIED VEHICLES and Turning ON the TCU
During PDI sections revised.
August 10, 2015
NTB15-049b
SERVICE INFORMATION and Turning ON the
TCU During PDI sections revised.
September 21, 2015
NTB15-049c
APPLIED VEHICLES section and service
procedures revised.
November 10, 2015
NTB15-049d
Intelligent Key Registration not needed for
Rogue vehicles note added.
November 17, 2015
NTB15-049e
APPLIED VEHICLES section revised.
December 16, 2015
NTB15-049f
APPLIED VEHICLES section revised.
March 21, 2016
NTB15-049g
SERVICE INFORMATION section and service
procedures revised.
June 3, 2016
NTB15-049h
APPLIED VEHICLES section revised, and
steps to perform a Connected Search added.
October 10, 2016
NTB15-049i
Information added for 2017 Altima, Murano,
Pathfinder, Sentra, and Titan/Titan XD.
November 14, 2016
NTB15-049j
Information for 2017 Rogue and Rogue Hybrid
vehicles added.
August 23, 2017
NTB15-049k
APPLIED VEHICLES section revised, and TCU
Configuration section added.
September 28, 2017
NTB15-049L
Information for several 2018 vehicles added.
November 14, 2017
NTB15-049m
Changes made throughout.
January 4, 2018
NTB15-049n
Correction made to page 23.
February 16, 2018
NTB15-049o
Changes made throughout.
August 3, 2018
NTB15-049p
Changes made to page 10.
September 11, 2018
NTB15-049q
Required Actions by Model and Year table
added to page 2, Check OFF Sheet added to
page 21, and information reorganized
throughout.
January 24, 2019
NTB15-049r
Information for several 2019 vehicles added.
June 21, 2019
NTB15-049s
Changes made to pages 3, 17, 20, and 23.
February 4, 2020
NTB15-049t
Model years updated on pages, 1, 2, 4, 9, 11,
13 and 21.
June 4, 2020
NTB15-049u
SiriusXM phone number changed on
pages 17, 20, and 23.
25/25
NTB15-049u