09-00-89-008C

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
09-00-89-008C
October, 2016
WARRANTY ADMINISTRATION
Subject:
Labor Operation 0600018 – Personal Property Damage
Models:
2017 and Prior GM Passenger Cars and Light Duty Trucks
Attention: GMOD dealers are not authorized to use this bulletin.
This Bulletin has been revised to add the 2017 Model Year and update Transaction
Submissions Procedures. Please discard Corporate Bulletin Number 09-00-89-008B.
The purpose of this warranty administration bulletin is
to provide retail and wholesale service personnel with
the policies/procedures and the warranty transaction
submission procedures that support the Personal
Property Damage process.
What is Personal Property and Personal Property
Damage Covered in This Bulletin?
Personal property would be goods located in the
vehicle.
Personal Property Damage would be damage to those
goods arising out of a claimed product related concern
and covered under applicable warranty.
Examples of Personal Property Damage Claims
• Clothing or other personal items damaged by a
defective seat heater element.
• Water damaged items in trunk or passenger
compartment due to a defective weather-strip.
• Torn slacks by a defective seat frame.
• Customer owned CDs/NAV disks stuck in a return
unit per the latest version of Corporate Bulletin
Number 05-08-44-024.
What is Not Considered Personal Property
Damage?
• Claims that are the result of a collision, fire, flood,
lighting strike, sun or temperature related damage,
man-made or natural disasters or involve any
bodily injury are not included in this process.
• Damage to the vehicle itself.
Copyright 2016 General Motors LLC. All Rights Reserved.
Service Agent Review and Empowerment
Guidelines
Effective immediately, Service Agent’s Service
Management has the ability to react quickly to customer
concerns for reimbursement requests of damage to
personal property which resulted from a warrantable
failure up to $1,000.
Service Management should review all requests for
reimbursement under $1,000. During this review,
Service Management must obtain reasonable
documentation from the customer regarding the items
of loss and the current value. This may consist of a
receipt or estimate of current value from a reputable
source concerning the item of loss.
The perspective of the customer, General Motors, and
the Service Agent should be considered when
determining the amount of reimbursement which is fair
for all parties. Consideration of age and condition of the
personal property are some of the typical factors used
in these decisions.
Once an agreement is made on the reimbursement
amount, Service Management should obtain a signed
Claim Acknowledgement Form; obtain the damaged
goods; issue a check to the customer; and submit a
transaction using the below procedures.
Customer Claim Acknowledgement Form
Complete the “Claim Acknowledgment Form” included
with this bulletin and obtain a customer signature.
Transaction Submissions Procedure
For the Vehicle Repair:
• Use the applicable repair labor operation number
from the Labor Time Guide.
• Submit a ZREG transaction. If vehicle is out of
warranty and repairs were authorized by Service
Management, also select the “Policy” indicator
when submitting the transaction.
Page 2
October, 2016
Bulletin No.: 09-00-89-008C
For the Reimbursement of the Damaged Personal
Property:
• Submit a ZREG claim transaction as shown below.
Do NOT check the CUSTOMER ENTHUSIASM
indicator.
Labor
Operation
Transaction
Type
Parts
Labor
CC
Net Item/
Admin
Allowance
Net Item/
Reimbursement
0600018
ZREG
NA
NA
0090
$20
Actual Value
Parts and Documentation Retention
Service Agent is required to retain all supporting
documents in accordance with the GM Service Policies
and Procedures Manual and Dealer Parts Retention
guidelines, including but not limited to:
• The original signed Claim Acknowledgement Form
• Damaged personal property for which
reimbursement was granted
• Customer’s receipt showing item purchase date or
a document showing the approximate retail value
• Copy of Service Agent’s check issued to the
customer
• Signed Claim Acknowledgement Form and
receipts should be electronically attached to the
transaction in Global Warranty whenever possible
Claim Acknowledgment Form
This document acknowledges the receipt of $____________________ (amount) from:
____________________________________________________________________________________________________
(Dealership’s Name)
On behalf of General Motors LLC, which was provided to me as reimbursement for the loss / damage of the following
personal property:
_____________________________________________________________________________________________________
(Description of item(s))
_____________________________________________________________________________________________________
(Description of item(s))
This damage occurred on ___________________________ (MM/DD/YYYY).
The vehicle Identification Number (VIN) is _________________________________________.
The incident did not involve a collision, fire, or bodily injury to myself or others.
__________________________________________________________________________________________________
(Customer Signature )
_____________________
(Date)
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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