13-00-89-004H

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
13-00-89-004H
April, 2014
INFORMATION
Subject:
Car and Truck Fix it Right the First Time Issues
Models:
2015 and Prior GM Passenger Cars and Trucks
This bulletin has been revised to include updated information. Please discard Corporate
Bulletin Number 13-00-89-004G.
In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The
documents are arranged by sub-section and then by date (newest to oldest). Scroll down to "General Information"
then click on the latest "Fix it Right the First Time" bulletin.
Field Product Reminder – Car Issues – Fix it Right the First Time
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
Reference
Information/Bulletin
2013-2014
Sierra, Silverado, Impala,
Corvette, CTS, SRX, XTS,
ATS, Regal, LaCrosse —
Blank Screen After Startup
and Reverse, Rear View
Camera Message On, Touch
Screen Inoperable,
Bluetooth® and Navigation
Concerns
Reprogram HMI Module.
Replace the HMI.
PI1126B
2014
Corvette — Driver and
Passenger HVAC
Temperature Displays
Flicker or Driver
Temperature Does Not
Display on Control Knob
Integrated Center Stack
(ICS) Faceplate
Reprogramming
with SPS.
Replace the ICS.
PI1204
2006-2011
Montana SV6, Torrent,
Relay, Equinox, Vue, G6,
Malibu, Impala, Lucerne —
Malfunction Indicator Lamp
(MIL) Illuminated, Reduced
Engine Power Message
Displayed, DTC P2135 Set
Replace Throttle Position
(TP) Sensor Cover.
Replace Throttle Body.
12-06-04-003A
2013-2014
VOLT — Program Cluster
Message and/or Random
Warning Messages
Displaying in Driver
Information Center (DIC)
Update Instrument Panel
Cluster software.
Replace the Instrument
Panel Cluster.
PI1065A
2014
LaCrosse — Adaptive
Forward Lighting Service
Message Displayed on DIC,
DTC B257C or B257D Set
Reprogram the
headlamp control
module (HCM).
Replace parts.
PI1205
Copyright 2014 General Motors LLC. All Rights Reserved.
Page 2
April, 2014
Bulletin No.: 13-00-89-004H
Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2012-2014
Captiva Sport — Fuel Gauge
Not Reading Full After Tank
Has Been Filled
Follow PI to check
routing of hose.
Replace fuel level
sender.
PI1192
2014-2015
XTS, ATS, CTS Sedan,
Sierra, Silverado, LaCrosse,
Regal — Information on
Inside Rear View Mirror
Loose
Replace windshield.
Reattach mirror bracket.
PI1187
2014
Impala — Sunroof Sunshade
Binds and/or Will Not Retract
Properly
Use an assistant when
installing the new shade.
Only feed a short length
of the metal coil in the
track on one side, then
have the assistant repeat
on the opposite side.
Forget to do visual
inspection to ensure the
metal coil is below the
track.
PI1190
2014
Impala — Instrument Panel
Cluster Menu Options
Resets During Ignition Crank
Reprogram cluster.
Replace parts.
PI1193A
2014
Impala — Information on
Steam/Vapor Coming from
Front Grille or Radiator Area
Apologize for the
inconvenience and
inform customer GM is
working on a solution.
Replace parts.
PI1203
2013
ATS — Water on Front
Compartment Floor and/or
Musty Odor
Check the drain, to
ensure there are no
water leaks into the
interior and apply
Cooling Coil Coating.
Replace the
evaporator core.
PI1160A
2013-2014
ATS, CTS Sedan —
Engineering Information Malfunction Indicator Lamp
On, DTC P2138 or
P06A3 Set
Contact Engineering.
Replace Components.
PIE0291B
Field Product Reminder – Truck Issues – Fix it Right the First Time
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2014-2015
Sierra, Silverado — Difficult
to Engage Clamp(s) When
Installing Soft Roll-up
Tonneau Cover
Apply a thin coating of GM
SuperLube or remove 2
mm of seal from the
clamp.
Force Clamps to Shut or
Replace entire tonneau
cover for this condition.
PI0970A
2010-2014
SRX, Terrain, Equinox —
Diagnosing and Repairing
Power Liftgate Operation
Check the right side gas
strut for signs of wear,
cracks, leaks or other
damage and replace as
necessary.
Replace the left side
power liftgate hydraulic
actuator arm or the
liftgate hydraulic pump or
motor assembly without
proper diagnosis.
PI1186
2013-2015
Encore — Poor Keyless
Entry Transmitter Range
Relocate antenna receiver
module from left rear
quarter panel to
adjacent trim.
Replace antenna
receiver module.
PI1209
2014
Sierra, Silverado —
Illumination of Rings Around
Volume, Menu and
Temperature Knobs of
Center Stack
Use the table listed to
verify expected operation.
Don't compare to early
marketing graphics,
various build dates or
models as there have
been running changes.
PI1174A
Bulletin No.: 13-00-89-004H
April, 2014
Page 3
Field Product Reminder – Truck Issues – Fix it Right the First Time (cont'd)
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2014
Sierra, Silverado — Exhaust
Rattle, Buzz, Pop or Whistle
Follow the diagnostic aids.
Replace exhaust before
noise is verified.
PI1201A
2014-2015
Tahoe, Suburban, Silverado,
Sierra, Yukon XL, Yukon —
Intermittent No Start,
Security Lamp Illuminated,
DTCs B3935 and B2955 Set
Reprogram BCM ONLY in
the event of Security
system codes.
Reprogram BCM for any
no-start issues that do
not include the B3935 or
B2955 Malfunction
Codes.
PI1180A
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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