B080119

TIS Service Bulletin
Page 1 of 2
SI B08 01 19
Recall Management
February 2019
Technical Service
TAKATA OUTREACH PROGRAM: IRF RECALL REWARDS
PROGRAM
OVERVIEW
In an effort to improve the completion rate on Takata air bag recall affected vehicles, BMW NA has expanded
the BMW Ultimate Rewards platform to include a new Recall Support page. This page will allow IRFs to check
their customers’ VINs for open Takata recalls, and get rewarded for helping us with completing repairs.
HOW IT WORKS
IRFs will check BMW VINs via our new lookup tool on the Recall Support page. They will inform affected
customers of their open recall and must then work with their local BMW dealer to complete the repair, either by
Mobile Service or scheduling an appointment at the dealership. Please see the chart below outlining Mobile
Service eligible recalls. If the repair is completed within 30 days of VIN submission, the IRF will receive 5,000
Ultimate Rewards points.
IRFs already enrolled in Ultimate Rewards will automatically have access to the Recall Support page. IRFs not
enrolled in Ultimate Rewards can now select an updated “Enroll” button on BMWUltimateRewards.com. Upon
completing the enrollment form, the “hand raiser” IRF will immediately gain access to the VIN Lookup tool and
can begin submitting VINs. They cannot, however, redeem their points until their local BMW dealer completes
their enrollment
Recall No.
Model
Model Year Range
Mobile Repair?
13V-172
3 series (Passenger)
2000-2006
Yes
14V-428
3 series (Passenger)
2000-2006
Yes
15V-318
3 series, 5 series, X5 (Driver)
2002-2006
Yes
17V-047
3 series, 5 series, X5 (Driver)
2000-2003
Yes
16V-071
1 series, 3 series, X5, X6, X3, X1
(Driver)
2007-2013
Yes
16V-364
X5, X6 (Passenger)
2007-2011
No
17V-020
X5, X6 (Passenger)
2007-2012
No
18V-030
X5, X6 (Passenger)
2007-2013
No
19V-XXX*
X1 (Driver)
2015
Yes
19V-XXX*
X5, X6 (Passenger)
2007-2014
No
19V-XXX*
5 Series, X5 (Driver)
2000-2004
Yes
TAKEAWAYS

Parts are readily available for all air bag part numbers.
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TIS Service Bulletin
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Due to the repair time for the X5 and X6 passenger air bag the repair cannot be completed via Mobile
Service.
The success of this effort depends on developing the relationships between yourself and the Independent
Repair Facilities in your area.
PROGRAM TIMELINE
January 7th – IRFs already enrolled in BMW Ultimate Rewards received direct mail postcards alerting them of
the program.
January 15th – Advertisement in the January edition of Ratchet+Wrench magazine.
January 24th – The program is LIVE!
End of February/ Early March – Monthly follow-up emails to IRF’s that have and have not taken action yet.
March – Follow up postcard in-home for IRFs enrolled in BMW Ultimate Rewards program.
QUESTIONS?
Contact:
Email: [email protected]
Phone: 800-858-6356
[ Copyright ©2019 BMW of North America, Inc. ]
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