B013118

TIS Service Bulletin
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SI B01 31 18
Warranties
April 2019
Technical Service
TAKATA AIR BAG RECALL-RELATED SHORT-TERM
ALTERNATE TRANSPORTATION AND CONSEQUENTIAL
REPAIRS
This Service Information bulletin supersedes SI B01 31 18 dated October 2018
What’s New:
• Three (3) additional Takata Air Bag Recall bulletins have been added
MODEL
E46 (3 Series including
Sedan, Coupe,
Convertible, Touring
and M Models) Model
Years 2000, 2001,
2002, 2003, 2004, 2005
and 2006
E53 (X5) Model Year
2001, 2002 and 2003
with option codes
SA0710 and SA0255
E70 (X5 including M
Models) Model Years
2007, 2008, 2009,
2010, 2012 and 2013
with option codes
SA0710 and SA0255
E71 (X6 including M
Models) Model Years
E72 (ActiveHybrid X6)
2008, 2009, 2010,
Model Years 2010 and
2011, 2012, 2013 and
2011
2014 with option codes
SA0710 and SA0255
E82 (1 Series Coupe
and M Coupe) Model
Years 2008, 2009,
2010, 2011, 2012 and
2013 with option codes
SA0710 and SA0255
E83 (X3) Model Years
2007, 2008, 2009 and
2010 with option codes
SA0710 and SA0255
E88 (1 Series
E84 (X1) Model Years Convertible) Model
2012, 2013, 2014 and Years 2008, 2009,
2015 with option codes 2010, 2011, 2012 and
SA0710 and SA0255
2013 with option codes
SA0710 and SA0255
E90 (3 Series Sedan
including M Models)
Model Years 2006,
2007, 2008, 2009,
2010 and 2011 with
option codes SA0710
and SA0255
E91 (3 Series Touring
and Sports Wagon)
Model Years 2006,
2007, 2008, 2009,
2010, 2011 and 2012
E39 (5 Series including
Sedan, Touring and M
Models) Model Years
2000, 2001, 2002 and
2003
E92 (3 Series Coupe
including M Models)
Model Years 2007,
2008, 2009, 2010,
2011, 2012 and 2013
with option codes
SA0710 and SA0255
E93 (3 Series
Convertible including M
Models) Model Years
2007, 2008, 2009,
2010, 2011, 2012 and
2013 with option codes
SA0710 and SA0255
INFORMATION
Issue One
The “replacement part supply demand” for Takata Air Bag Recall-related repairs has stabilized.
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Accordingly, it is no longer necessary to provide the owners/operators of these Affected Vehicles with long-term
rental cars when you center is performing an approved Takata Air Bag Recall repair.
This bulletin provides new a rental car policy and claiming procedure for the following Takata Air Bag Recall
repairs:
B65 15 13 (13V-172) Passengers Side Front Air Bag Module - E46 (3 Series)
B65 17 14 (14V-428) Passenger Front Air Bag - E46 (3 Series)
B65 11 15 (15V-318) Driver Front Air Bag – E39 E46 E53 (3 & 5 Series, X5)
B65 18 15 (15V-628) Passengers Front Air Bag - I01 (i3)
B65 14 16 (16V-071) Driver Front Air Bag – E70 E71 E72 (X5, X6)
B65 15 16 (16V-071) Driver Front Air Bag – E83 (X3)
B65 16 16 (16V-071) Driver Front Air Bag – E82 E88 E90 E91 E92 E93 (1 & 3 Series)
B65 19 16 (16V-364) Passenger Front Air Bag – E70 E71 E72 (X5, X6)
B65 22 16 (16V-683) Driver Front Air Bag – F15 F25 F26 (X3, X4, X6)
B65 02 17 (17V-047) Driver Front Air Bag (Spare Parts) – E39 E46 E53 (3 & 5 Series, X5)
B65 08 17 (17V-020) Passengers Front Air Bag - E70 E71 (X5, X6)
B65 09 17 (16V-071) Driver Front Air Bag - E84 (X1)
B65 02 18 (18V-030) Passengers Front Air Bag - E70 E71 (X5, X6)
B65 01 19 (19V-016) Drivers Front Air Bag Module E84 (X1)
B65 02 19 (19V-017) Passengers Front Air Bag Module E70 E71 E72 (X5, X6)
B65 05 19 (19V-015) Drivers Front Air Bag Module Prior Parts Replacement E39 E53 (5 Series, X5)
Issue Two
Due to the age of some of the Takata Air Bag Recall Affected Vehicles, even though the proper repair methods
are being followed and performed, additional unanticipated repairs maybe necessary as a direct result of
performing Takata Air Bag Recall repair procedure.
This bulletin provides a new procedure for claiming consequential repairs related to the Takata Air Bag Recall.
PROCEDURE
For items A and B below, beginning with repair order/claim dates on or after Monday, October 29, 2018.
A. Takata Air Bag Recall Repairs - Alternate Transportation
Either provide the customer with a:
• AMP vehicle; or a
• Short-term rental car: Maximum of three (3) days with AAM Prior Authorization
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Submit for the short-term rental car based on the allowances and as outlined in the Warranty Information
section below.
B. Takata Air Bag Recall Repairs - Consequential Repairs
Claimable Items
When additional work and/or parts are required as a “direct result” of performing the Takata Air Bag
Recall repair:
• Invoice and claim this additional consequential work separately as outlined in Warranty Information
section; and
• Submit it as a request for AAM Field Authorization (FAS).
Pre-Existing Issues (Non-Claimable Items)
Upon an Affected Vehicle’s arrival to your workshop, do a preliminary vehicle walk around inspection (inside
and out). Please be sure to identify and document any and all existing vehicle issues prior to performing the
recall campaign. Your center should discuss these items with the customer and provide recommendations on
“necessary” repairs.
This documentation will also help avoid these items from becoming a lengthy discussion point upon vehicle’s
return to the customer.
It is also important to document any vehicle modifications, installation of accessories or components that
attached to the vehicle and alter the original engineering and/or operating specifications or which results in
damage to the other original vehicle components (electrical interference, electrical short, etc.).
Lastly, some Affected Vehicles will arrive at your center with a Supplemental Restraint System (SRS) air bag
malfunction message displayed or light illuminated. While this is not reason for these recalls, the SRS
malfunction may not be caused and/or be repaired by replacing the recalled air bag, additional air bag system
diagnosis and repairs may be required.
Unless some other coverage is available and applies, these items would be customer pay. Please
discuss and review these items with the customer prior to performing the Recall repair.
Should the customer decline his/her authorization to perform necessary repairs, please make a note of
it on the repair order.
This Recall Campaign must always be completed, whether or not other faults/issues in the air bag system are
diagnosed and/or repaired.
WARRANTY INFORMATION
A. Reimbursement for this AAM Field Authorized (FAS) Takata Air Bag Recall Short-Term Rental Car
expense is via normal claim entry utilizing the following information:
Defect Code:
11009999TK
RENTAL REIMBURSEMENT - TAKATA
AIRBAG PARTS SUPPLY
Sublet at cost
Reimbursement for an alternate transportation
vehicle through one of our preferred third-party
rental car providers for a maximum of three (3)
days
And:
Sublet Code 3
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Per the rental car allowances provided and outlined below. Be sure to also include the “Required Information for
Claim Submission.”
And/or:
B. In conjunction with performing a Takata Air Bag Recall repair, under a separate line item, reimbursement for
AAM Field Authorized (FAS) Consequential Repairs is via normal claim entry utilizing the following
information:
Defect Code:
85820201TK
Consequential Repair(s) due to Takata
Campaign
Claim the necessary BMW parts numbers and/or labor operations listed in the KSD2/AIR
Remember, reduce the claimed FRU allowances accordingly to address overlapping labor.
Please explain the reason for this consequential repair work (the why and what) on the repair order and in the
claim comments section.
Alternating Transportation Options/Allowances
AMP Vehicles
Subject to availability and at the discretion of your center, provide the owner/operator of a Takata Air Bag Recall
Affected Vehicle in a comparable AMP Vehicle Loaner.
Or:
Takata Short - Term Rental Car Procedure
For those customers that are provided a short-term car rental:
1. If a repair order (RO) is not already available, create one.
2. Ensure there is a line item or create one that clearly explains the reason why the Takata Air Bag Recall
Affected Vehicle is out of service and the recall repair that will be needed to be performed.
3. Send a “Takata Air Bag Recall” titled (including the VIN) email to your AAM that includes a signed RO
copy by the customer which contains the required information identified in item #2 above.
4. The AAM will review your center’s email and approve or disapprove your request accordingly.
5. If the rental car is approved by return AAM email (see the next section below), after the rental car is
delivered to customer, forward the:

AAM’s VIN-specific car rental authorization email; and the

Customer signed copy of the repair order that was sent to the AAM; and a

Copy of the rental agreement to following BMW mailbox as attachments to
[email protected], Please ensure the vehicle’s VIN (last seven) in the subject line of
this email.
For these AAM approved car rentals, please provide the customer with a vehicle through one of our preferred
third-party rental car providers (Hertz or Enterprise), BMW will reimburse the following:
BMW Rental Vehicles
• Up to $64.00 a day; plus any
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• Market surcharge (if applicable); plus the
• CDW* (Collision Damage Waiver) protection - when the rental vehicle
agreement “signee” accepts this “optional” coverage; plus
• Taxes
Non-BMW Rental
Vehicles
• Up to $44.00 a day; plus any
• Market surcharge (if applicable); plus the
• CDW* (Collision Damage Waiver) protection - when the rental vehicle
agreement “signee” accepts this “optional” coverage; plus
• Taxes
Invoice these allowable rental car expenses (Excluding fuel) as a separate line item on the repair order as
outlined below.
Note: Aftersales Area Manager (AAM) “Field Authorization” is required for the rental car
reimbursement claim submission and the claim comments must explain the situation and reference
the your center’s AAM email and the date it was sent.
Rental Vehicle Invoice - Required Information for Claim Submission
In addition to the Field Authorization (FAS), to be reimbursed for the above, your center must itemize the rental
car invoice in the claim comments, please ensure that you always include the following information:
Rental Vehicle Invoice - Line items
Required Information to be provided
Brand of rental vehicle in use
BMW or Non-BMW Vehicle - Model year and description
Rental period
Total number of days
Market surcharge (If applicable)
Cost per day and the total amount
CDW* (Collision Damage Waiver)
Cost per day and the total amount
Taxes
Total amount
Other Optional Protection/Insurance Coverage
BMW will only reimburse the cost of the applicable Collision Damage Waiver (CDW)* protection that the
rental vehicle agreement “signee” accepted.
*Note: The Collision Damage Waiver (CDW), this may also be referred to as the Loss Damage Waiver (LDW)
or the Physical Damage Waiver (PDW).
If your customer wants to obtain other optional protection or insurance coverage, for example:

SLP/SLI/LIS (Supplemental Liability Protection or Insurance/Liability Insurance Supplement); and/or

PAI (Personal Accident Insurance); and/or

PEC (Personal Effects Coverage);
The cost of this optional coverage would be at the owner’s/operator’s expense.
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Important Note
If the customer believes they have access to optional protection/insurance coverage that will
apply to their loaner car or rental vehicle either through their credit card company and/or
personal car insurance (including other drivers and/or total loss), please encourage them to
verify if and what additional coverage is available to him or her.
And:
Important Warning: (1) Failure to properly follow this approval process will result in your
center receiving a reduced or no reimbursement for these subsidized rental cars. (2) This
program is separate from your normal loaner car program (AMP) and is specific to Takata Air
Bag Recall Affected Vehicles.
Thank you for your continued cooperation and support.
[ Copyright ©2019 BMW of North America, Inc. ]
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