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3/8/2021
32-017 567/579 VECU Battery Drain
Technical Information Bulletin
32-017
Section
32 - Starter / Battery
Subject
Model 567/579 VECU Battery Drain
Release Date
2/25/2021
Condition
The batteries may drain quickly due to the VECU not going to sleep. Updated VECU software is available to resolve the issue.
Chassis Affected
567 and 579 chassis with VECU that were built with or updated to software version 12.9.1.
Action
Campaign
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for "Complete" or "In Process" next to the "32017"
campaign code prior to performing this repair.
3. Follow the procedures below to update VECU software from version 12.9.1 to version 12.9.4.
NOTE
This campaign is also applicable to chassis that have been updated to
version 12.9.1 during a previous repair, but not listed in SIR or on the
chassis list.
C A U TION
Dealers that release trucks on the chassis list without completing the
actions described below may face liability for progressive damage.
https://eportal.paccar.net/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/32-017567579VECUBatteryDrain.aspx
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3/8/2021
32-017 567/579 VECU Battery Drain
Warranty
For repairs completed by 03/01/2022, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
0.85 hours labor to charge the batteries, test the batteries, and update the VECU software. Use Quick Claim Code 32-017.
CECU software updates are not authorized as part of this campaign.
If the chassis also has 32-018 open in SIR, do not perform any repairs per 32-018. Repairs from this campaign
satisfy requirements of 32-018. Peterbilt Warranty will close 32-018 while processing this claim.
File an additional claim if batteries require replacement. Refer to the Battery Warranty Procedure for battery warranty claim
requirements. A quick claim for standard labor must be filed first.
File the claim within 14 days in accordance with Warranty Policy.
Direct Fleets and Dealer Sponsored Fleets (DSF) may not use quick claims when submitting for repairs on chassis related to this
bulletin but must submit a long form specifying part numbers, quantities, and pricing for parts used in the repair. Submittal of a
Quick Claim for repairs made by the Fleet will be denied as pricing is incorrect on quick claims.
PRWS CLAIM CODING
Campaign Code:
32017
Campaign Type
Field Repair
Claim Category:
Truck
Repair Type
Proactive
Customer
Concern Code
119
Causal Code
A1
Corrective Action
Code
12
Responsibility Code:
Camp
Failure Location
003-001-088
Causal Part
Q21-1126700-700
Supplier Code
N/A
SRT Code
See attached
claim list
DWC CLAIM CODING
Failure Location:
003-001-088
Work Accomplished:
69
Failure Type:
363
Responsibility Code:
09
SRT Code:
See attached
claim list
Claim Type:
C
Vendor Code:
N/A
Campaign Field:
32017
Take-Off Parts Disposition: Hold parts for 30 days after claim is paid. Core information will be provided with claim resolution.
Parts
No parts. Software only.
If batteries are required, order replacement batteries as indicated in WebECAT.
https://eportal.paccar.net/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/32-017567579VECUBatteryDrain.aspx
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3/8/2021
32-017 567/579 VECU Battery Drain
If the PACCAR Genuine battery is not available, the TRP equivalent can be used as a replacement. It is important that the correct battery offering is
used.
PACCAR Genuine
TRP Equivalent
P27-6100-111EXCH – 730 CCA / 190 RC
BD31S71EXCH – 700 CCA / 185 RC
P27-6100-212EXCH – 1000 CCA / 185 RC
BT31S91EXCH – 950 CCA / 175 RC
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and
maintained.
12.9.4 release information is available here.
1. Charge the batteries.
2. Test the batteries with the DSS5000. See bulletin 32-015 for more information about using the DSS5000 if needed.
Replace batteries as needed.
All test results for failed batteries MUST be included in the claim information.
3. Update the VECU software. PVP processing is not required for this software update.
If 12.9.1 is installed, but 12.9.4 or higher version (as listed as available in DAVIE4) is not available in DAVIE4, a PVP
request for an ID card update must be made through TCS365.
If the chassis also has 32-018 open in SIR, do not perform any repairs per 32-018. Repairs from this campaign
satisfy requirements of 32-018. Peterbilt Warranty will close 32-018 while processing this claim.
The below Component Group Software Numbers show the minimum VECU software versions included in 12.9.4 required to resolve this issue:
Component Group
Software Number
1220
2311459
1221
2311460
1366
2311461
1598
2311462
NOTE
CECU software updates are not authorized as part of this campaign.
TCS365 Case Creation Guide
Follow this guide to create a TCS365 case for this bulletin to ensure the case is flowed to the appropriate personnel.
A TCS365 case for this bulletin is only required if the following is found:
VECU software version 12.9.4, or higher version, is not available for the chassis
1.
2.
3.
4.
Open TCS365 in Google Chrome or Microsoft Edge.
Select Vehicle Support | Technical Assistance.
Select Case Type Powertrain Support and Case Category VECU Diagnostics.
On the Powertrain Support page, fill in the following fields as follows and fill in the other fields as appropriate:
Subject: 32-017
https://eportal.paccar.net/dealer/uspb/en/service/vehiclebulletins/vehiclefieldrepair/Pages/32-017567579VECUBatteryDrain.aspx
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3/8/2021
32-017 567/579 VECU Battery Drain
Description: 32-017
Complaint/Verification Results: 12.9.4 or higher is not available for this chassis
Did you perform the required steps: Yes
Did you attach a PDF log file: No
Warranty Dependent Case: Yes
Repairs and Parts Replaced: Connected DAVIE4, VECU software version 12.9.4 is not available
Diagnostic Details:
N/A
Upload File: None
Attachments
Chassis List
Quick Claim Worksheet
Customer Letter - English
Customer Letter - French
Authored by: PR
Access to PACCAR’s Enterprise Portal is provided as a benefit of doing business with PACCAR. All applications and content accessed through this
system are confidential and proprietary and the property of PACCAR Inc and its suppliers, and must be kept strictly confidential pursuant to the
contract licensing such access. Disclosure, publication, release or distribution of any material found on PACCAR systems to any person other
than employees with a need to know such information is strictly prohibited. All activity on this system is monitored. If PACCAR suspects or
discovers any unauthorized activity, access may be immediately terminated without prior notification. Violators may be subject to legal action.
© Copyright 2021 PACCAR Inc. All rights reserved. We welcome your feedback on this page. For technical questions or concerns about this
page, please contact the DealerNet Webmaster.
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