2019 Hyundai IONIQ PLUG-IN HYBRIDHyundai Ioniq Plug-in Hybrid 2019

Complaint Information: Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall R/2019/359 [UK]: Wheel nuts not tightened to correct specification
    Wheel nuts not tightened to the correct specification
    tighten wheel nuts to correct specification

  • Recall 2021735 [Canada]: Powertrain
    Issue: on certain ioniq ev models, the vehicle could accelerate after the accelerator pedal is released. Note: this problem can only happen under certain conditions after the vehicle enters "fail-safe" mode. Safety risk: a vehicle that continues to accelerate could create the risk of a crash. Corrective actions: hyundai will notify owners by mail and instruct you bring your vehicle to a dealer to update the electric power control unit (epcu) software. The dealer will also add additional ground wiring between the drive motor/gear assembly and frame.

  • Recall 2019498 [Canada]: Wheels
    Issue: on certain cars, the wheel lug nuts were not properly tightened during assembly. This could cause the nuts to loosen or fall off, and could result in a wheel separating from the car. Note: for the ioniq model, this recall only involves the ioniq phev (plug-in hybrid electric vehicle) version. Safety risk: a wheel separation could increase the risk of a crash. A wheel that detaches from a vehicle could create a hazard for other drivers and nearby people. Corrective actions: the company will notify owners by mail and instruct them to take their car to a dealer to ensure the front and rear wheel nuts are properly tightened.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • 24-BD-001H - VISIBILITY: This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming
  • 23-EM-005H - ENGINE AND ENGINE COOLING: This bulletin provides important checkpoint guidelines when performing engine oil and filter change services.
  • 23-BE-007H - ELECTRICAL SYSTEM: This service information bulletin provides information on how to update the apple carplay software from hyundaia??S navigation updates page. The current version of google maps has 10 times the data transmission compared to the previous vers
  • 23-BD-007H - STRUCTURE:BODY: Hyundai applies a paint protection film (ppf) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can becom
  • 23-BR-001H - PARKING BRAKE: When servicing any of the specified vehicles below with the corresponding dtcs, C2416, a??Motor short or open a?? Lh (epb)a?? Or C2417 a??Motor short or open a?? Rh (epb)a??, follow the step-by-step procedures in this bulletin.
  • 23-BD-002H - VISIBILITY: This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (drl), or fog lamp. This tsb illustrates the various causes of condensation inside th
  • 22-GI-006H - TIRES: Effective june 2, 2008, federal motor vehicle safety standard 110 (fmvss 110) established a threshold for correcting load carrying capacity information indicated on tire placards when vehicle weight has been increased before retail sale
  • 22-EM-010H - ENGINE AND ENGINE COOLING: Follow the guidelines outlined in this bulletin to inspect and clean or replace certain components of the engine intake system accordingly during engine short block or sub-assembly replacement.
  • 218/231 amend - STEERING: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
  • 22-HC-001H - EQUIPMENT ADAPTIVE/MOBILITY: If you are servicing an applicable model with hybrid drive motor (traction motor) improper operation or any dtc listed in the related shop manual, motor control system, refer to the shop manual for diagnosis. If the diagnosis indicates a fa
  • 22-ST-005H - STEERING: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
  • 22-ST-005H - STEERING: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing.
  • 21-ST-003H - STEERING: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft bearing
  • 21-BR-004H - PARKING BRAKE: This bulletin describes the procedure to update the epb (electronic parking brake) ecu to revise the logic of setting dtc C2416, ⿿motor short or open ⿿ lh (epb)⿝ or C2417 ⿿motor short or open ⿿ rh (epb)⿝ from vibrations while dr
  • 21-EM-004H - ENGINE AND ENGINE COOLING: This bulletin provides the service procedure for engine connecting rod bearing clearance testing. Perform the procedure outlined in this bulletin to fulfill the bearing clearance test inspection requirements to determine next required steps
  • 21-BR-002H - BRAKES (PWS): This bulletin provides best practice recommendations when performing brake service procedures.
  • 21-01-013H - EQUIPMENT: This bulletin describes the procedure to install a protection cover over the in-cable control box (iccb) to protect against drops, bumps, or shock.
  • 21-EM-003H - ENGINE AND ENGINE COOLING: This bulletin provides the inspection procedure and repair guidelines for certain vehicles listed below.
  • 20-FL-012H - EQUIPMENT: This bulletin provides information related to the engine control module (ecm) software logic update for dtc P0128 ⿿coolant thermostat - coolant temp below thermostat regulating temperature⿝. There is no drivability issue with this dtc.
  • 20-01-049H - ENGINE AND ENGINE COOLING: This bulletin provides information related to the engine control module (ecm) software update for obd communication test logic, and for dtc P0128 ⿿coolant thermostat - coolant temp below thermostat regulating temperature⿝. There are no
  • 20-BR-002H - BRAKES (PWS): This bulletin describes the procedure to inspect and identify fluid which may appear around the brake caliper area.
  • 20-SS-004H - WHEELS: This bulletin provides tire vibration service procedures, including how to optimize vehicle vibration performance. For all wheel/tire balance claims, the ⿿tire balance data sheet⿝ must be fully completed including imbalance and road for
  • 20-01-039H - EQUIPMENT: This bulletin provides information and procedures for collecting obd ⿿in use monitor performance ratio⿝ (iumpr) data on certain 2019-2021my vehicles at california dealers. This reporting is mandated by carb (california air resources boa
  • 20-ST-003H-1 - EQUIPMENT ADAPTIVE/MOBILITY: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft assembly.
  • 20-ST-001H-2 - EQUIPMENT: This bulletin provides information regarding replacement of the column-mounted motor driven power steering (mdps) system as separate components.
  • 20-ST-003H - STEERING:ELECTRIC POWER ASSIST SYSTEM: Certain vehicles may develop a bearing noise within the motor driven power steering (mdps) column worm shaft assembly. If bearing noise is heard, follow the procedure in this bulletin to replace the worm shaft assembly.
  • 20-ST-001H-1 - STEERING:AUTOMATED/ADAPTIVE STEERING:MOTOR/ACTUATOR: This bulletin provides information regarding replacement of the column-mounted motor driven power steering (mdps) system as separate components.
  • 20-BD-014H - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides information regarding condensation related to moisture accumulation in the headlamp, rear combination lamp, daytime running lamp (drl), or fog lamp. The tsb illustrates the various causes of condensation inside the la
  • 20-SS-002H(1) - WHEELS: This bulletin provides information on tire maintenance best practices and procedures for dealers and customers to maximize tire life and performance.
  • 20-BD-007H-1 - EQUIPMENT: This bulletin describes the general guidelines to help disinfect and protect vehicle exterior/interior surfaces using recommended safe chemical products.
  • 20-EE-003H - EQUIPMENT: This bulletin provides information on identifying dealer stock vehicles with either: ⿢ a battery soc alert - low battery state of charge (soc) at or below 50%. ⿢ a 30 day alert - vehicle has not started and reported an soc in 30 days.
  • 20-AT-016H - EQUIPMENT ADAPTIVE/MOBILITY: The automatic transmission warranty repair policy authorizes in-dealership repairs of the following components for both oem (new) and remanufactured automatic transmissions:
  • 20-HA-001H - SERVICE BRAKES, AIR:SUPPLY:COMPRESSOR: This bulletin provides additional service diagnostic information and repair procedures related to electric a/c compressors equipped in hybrid electric vehicles, plug-in hybrid electric vehicles, and electric vehicles.
  • 20-BD-007H - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin describes the general guidelines to disinfect and protect vehicle interior surfaces using certain safe chemical products.
  • 20-EE-002H(1) - ELECTRICAL SYSTEM: This bulletin describes the mandatory procedure to submit battery test data electronically for battery warranty claims by running the gds battery claim app. The app must be run right after an incident battery is removed from the vehicle or
  • 20-BR-001H - SERVICE BRAKES, HYDRAULIC: This bulletin describes the procedure to properly bleed the brakes on sonata hev/phev (lf) and ioniq ev/hev/phev (ae) vehicles. This procedure applies when any air is introduced into the active hydraulic boost (ahb) system, which consists o
  • 20-SS-001H - SUSPENSION: This bulletin describes the requirements for all wheel alignment and/or vehicle tracking claims and best practices when diagnosing and conducting alignment-related repairs for all models and model years.
  • 20-ST-001H - STEERING: This bulletin provides information regarding replacement of the column-mounted motor driven power steering (mdps) system as separate components.
  • 20-BE-001H - ELECTRICAL SYSTEM: This bulletin provides guidelines to inspect the usb, head unit, and multi-box for common connection conditions. 2. This bulletin presents guidelines to inspect for common android auto and apple carplay connection conditions. 3. This bullet
  • 19-01-042H - EQUIPMENT: This bulletin provides information and procedures for collecting obd ?In use monitor performance ratio? (iumpr) data on certain 2019-2020my vehicles at california dealers. This reporting is mandated by carb (california air resources board).
  • Campaign T4G Dea - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Hyundai is conducting a service campaign to inspect the electric water pump (ewp) assembly.
  • 19-01-036H - ELECTRICAL SYSTEM: Certain vehicles may incur dash warning light(s) on with dtc(s) stored including either of the following dtc: ? U1116 - lost communication with motor electronics coolant pump (c-can) ? U1118 - lost communication with hybrid/ev battery ele
  • 19-BE-011H-1 - BACK OVER PREVENTION: The blind spot detection (bsd) or blind-spot collision warning (bcw) is a system that measures the speed of and distance from the following vehicles by using two magnetic wave radar sensors attached in the rear bumper. The bsd/bcw detects v
  • 19-GI-006H - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides instruction detailing the proper methodology for scanning and uploading captured gds data files to the techline repository. Compliance with this bulletin ensures that the gds data files are correctly transferred and m
  • 19-EE-001H-1 - EQUIPMENT: This bulletin provides information on how to return a hyundai hev/phev/ev/fuel cell lithium battery for proper disposal and safe environmental recycling using hyundai?S authorized vendor kinsbursky brothers intl. (kbi).
  • 19-BE-009H - LANE DEPARTURE: This bulletin provides information for troubleshooting of the blind-spot collision warning (bcw/bsd) system whenever it exhibits diagnostic trouble code (dtc) C120B/d or C160A.
  • 19-EE-003H - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: The following summarizes the service procedures for lithium battery replacement:
  • 19-ST-001H - STEERING: This bulletin provides information regarding replacement of the column-mounted motor driven power steering (mdps) system as separate components.
  • 19-HA-001H - ENGINE (PWS): This bulletin provides additional service diagnostic information and repair procedures related to electric a/c compressors equipped in hybrid electric vehicles, plug-in hybrid electric vehicles, and electric vehicles.
  • 19-FL-003H - ELECTRICAL SYSTEM: This bulletin provides the procedure to write the vehicle identification number (vin) during the replacement of the engine control module (ecm) or powertrain control module (pcm). Once the vin has been programmed to the ecm/pcm, it cannot b
  • T3R Dealer Best - EQUIPMENT:ELECTRICAL: The d-audio lite head home screen on certain 2018 tucson (tl) and 2018-19 ioniq plug-in hybrid (ae phev) vehicles may remain blank. A d-audio software update provided through a usb stick has been made available to correct this issue.
  • 19-01-004H - ELECTRICAL SYSTEM: This bulletin describes the procedure to update the d-audio lite head unit on certain tucson (tl) and ioniq plug-in hybrid (ae phev) to correct the home screen remaining blank.
  • DCS T3R - ELECTRICAL SYSTEM: Hyundai motor america is conducting service campaign t3r to update the d-audio lite head unit software on certain 2018 model year tucson and 2018-19 ioniq plug-in hybrid vehicles. Service campaign t3r provides a service procedure to update
  • 5NP-M7Z5K-02 - ELECTRICAL SYSTEM: This bulletin provides information on how to return a hyundai hev/phev/ev/fuel cell lithium battery for proper disposal and safe environmental recycling using hyundai?S authorized vendor kinsbursky brothers inc. (kbi).
  • 5NP-U5H2S-01 - ELECTRICAL SYSTEM: This bulletin provides information related to an ecm (engine control module) ecu software update for obd (on board diagnostics) logic improvement. The freeze frame data has been updated for multiple dtc.
  • 5NP-Q5X4W-01 - ELECTRICAL SYSTEM: Hyundai motor america is conducting a service campaign to update the ecm software on certain dealer stock 2019 model year ioniq hybrid and plug-in vehicles. Service campaign t3p provides a procedure to update the ecm software.
  • 5NP-B6S5Q-01 - ELECTRICAL SYSTEM: This bulletin provides the procedures for calibrating ioniq hybrid sensors using gds whenever the components listed below are replaced or the dtc listed are stored.
  • 5NP-W9W4Y-12 - LATCHES/LOCKS/LINKAGES: Some ioniq ev (ae ev) and ioniq plug-in hybrid (ae phev) vehicles may experience a charging connector lock/unlock actuator malfunction, which may cause: the charging connector to not remain locked when the charger is inserted into the charg
  • 5NP-N3T4U-11 - ELECTRICAL SYSTEM: This bulletin describes the procedure to update the escahb (electronic stability control active hydraulic braking) software on 2019 model year ioniq hybrid/plug-in hybrid (ae hev/phev) vehicles to revise the sensitivity of the brake pedal a
  • 5NP-Q2E2Q-11 - ELECTRICAL SYSTEM: Hyundai motor america is conducting service campaign to update the escahb(electronic stability control active hydraulic braking) software on certain dealer stock 2019 ioniq hybrid and plug-in hybrid vehicles. Service campaign t3h provide
Known Recall Investigations
  • Pedestrian alert sounds investigation as of 20230127

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • C2416 [2] C2416
  • C2417 [2] C2417
  • P0128 [2] Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature)
  • U1116 [1] SCP (J1850) Invalid or Missing Data for Electrical Energy Management
  • U1118 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • C120B [1] C120B
  • C160A [1] C160A
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoN NoneNone20200924

Apparently, a front-end collision occurred while the vehicle was parked and unoccupied in a parking lot resulting in $1232 in damage to body parts, anti-collision radar, and electronic cruise control. Astonishingly, the bumper and even the front license plate sustained almost no visible damage whatsoever. See photos attached. The collision must have happened at extremely low speed and it is obvious the front bumper did nothing to protect the rest of the car--its primary intended function. This would be the equivalent of a house burning down to protect the fuse box. I checked your website and note that the hyundai ioniq is as yet not rated. I suspect there is a serious safety issue for a car to sustain such damage in a parking lot with almost no visible damage to its primary protection mechanism: the bumper. Please note that items damaged were all immediately behind the bumper--a very dangerous place for them to be.

CrashNoN NoneNone20200923

Apparently, a front-end collision occurred while the vehicle was parked and unoccupied in a parking lot resulting in $1232 in damage to body parts, anti-collision radar, and electronic cruise control. Astonishingly, the bumper and even the front license plate sustained almost no visible damage whatsoever. See photos attached. The collision must have happened at extremely low speed and it is obvious the front bumper did nothing to protect the rest of the car--its primary intended function. This would be the equivalent of a house burning down to protect the fuse box. I checked your website and note that the hyundai ioniq is as yet not rated. I suspect there is a serious safety issue for a car to sustain such damage in a parking lot with almost no visible damage to its primary protection mechanism: the bumper. Please note that items damaged were all immediately behind the bumper--a very dangerous place for them to be.

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