2004 Infiniti Q45Infiniti Q45 2004

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 94397 [USA]: Non-deployment of side air bags could increase the risk of personal injury.
    Nissan is recalling certain model year 2003-2005 infiniti q45 vehicles. A wiring connector for the seat mounted airbag may experience increased electrical resistance, resulting in the non-deployment of the side air bags.
    nissan will notify owners, and dealers will modify the wiring connector, free of charge. The safety recall began on march 19, 2012. Owners may contact nissan customer service at 1-800-647-7261.
    customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.

  • Recall 41109 [USA]: If this occurs, the brake lights will not illuminate when the brake is applied, which could result in a crash.
    On certain passenger vehicles, the brake lamp switch may malfunction.
    dealers will replace the brake lamp switch. The recall began on october 25, 2004. Owners should contact infiniti at 1-800-662-6200.
    nissan recall no. R0407.Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

  • Recall 2012069 [Canada]: Airbag
    Certain vehicles may develop increased electrical resistance in the intermediate connector for the seat-mounted side airbags. As a result, the airbags may not function as intended, causing the instrument panel warning lamp to illuminate. Failure of the side airbags to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: dealers will change the mounting location of both side airbag intermediate connectors and add epoxy to prevent movement inside the connectors.

  • Recall 2006261 [Canada]: Lights and instruments
    Certain vehicles fail to comply with the requirements of cmvss 108 pertaining to stop lamps and reflex reflectors. Correction: dealers will install updated rear combination lamp assemblies.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB13-007H - STRUCTURE: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - STRUCTURE: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14021B - EQUIPMENT ADAPTIVE/MOBILITY: Service information replacement 5-speed rear wheel drive automatic transmission (a/t) assemblies and replacement control valves (valve bodies) now come with blank transmission control modules (tcms). Blank tcms come without software and
  • ITB09041A - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm a refrigerant leak at a refrigerant pipe/hose joint location, actions 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. Note: do not replace a refrigerant pipe, hose, or other a/c compon
  • ITB09063B - EQUIPMENT:OTHER:LABELS: Service information because of collision damage or other vehicle repair, a replacement "certification label" or "vin plate / label" may be needed. These items may be available from infiniti by request if certain criteria are met.
  • ITB13007A - VISIBILITY: Service information windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * most any foreign material on the surface of the windshield c
  • ITB13039A - LANE DEPARTURE: Service information this bulletin has compiled tire pressure monitor system (tpms) and low tire pressure warning system (ltpws) information for: - basic diagnosing of tpms/ltpws systems - radio frequency interference causing a "no da
  • ITB00031D - EQUIPMENT: Service information changes or modifications to the front seat assembly trim materials may affect the proper operation of the front seat-mounted side-impact supplemental air bags and passenger occupant classification sensor and could resul
  • ITB11003E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Service information two methods are used to update/upgrade navigation map data: 1. The customer goes to www.Infinitinavigation.Com and is mailed update disc(s) or sd card and installs data, or 2. The dealership is mailed update disc
  • ITB08024C - AIR BAGS: Service information information necessary to service the supplemental restraint system (srs) safely is included in the "restraints" section of the electronic service manual (esm) for each vehicle important: turn the ignition switch off,
  • ITB92069D - WHEELS: Infiniti original equipment or genuine accessory alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve infiniti design and performance standards. These original equipment or ge
  • ITB00024F - STEERING: Service information - this bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - most brake issues fall into th
  • ITB04038A - WHEELS: If you confirm: a vehicle needs to have the brake rotors resurfaced (front or rear). Action: use the procut pfm series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - the procut p
  • ITB98011F - ELECTRICAL SYSTEM: As part of an enhanced emissions test for inspection & maintenance (i/m), some states may require the system readiness test (srt) status be checked. - the srt is used to indicate whether the engine control module (ecm) has completed sel
  • ITB99001A - SUSPENSION: Service information this bulletin provides information to identify: - a leaking strut or a shock absorber that qualifies for replacement under warranty. - a strut or shock absorber that has slight oil seepage, a condition wh
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11-003F - ELECTRICAL SYSTEM: Navigation map data update matrix this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • Revision 1-NEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin. The announcement from march 21, 2017 has been revised to include: - clarification that the refueling concern is extremely h
  • Revision 1-IEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin the announcement from march 21, 2017 has been revised to include: o clarification that the refueling concern is extremely ha
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB-13-12 - LATCHES/LOCKS/LINKAGES: Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" setti
  • ITB-11-049-B - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013. *pe
  • ITB12-018 - ELECTRICAL SYSTEM:IGNITION:MODULE: Infiniti: the electronic control module (ecm) needs to be replaced on a 2004 my and later vehicle. *js
  • ITB-10-006A - POWER TRAIN:MANUAL TRANSMISSION: Infiniti: 5 speed a/t dtc diagnoses for P1701, P1702, P1703, P1704, P1705, P1754, P1759, P1764, P1769, P1774. Applies to re 5r05a only transmissions (5 speed a/t). If one or more dtcs listed are found stored in self diagnosis, use the
  • ITB-09-062 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed. *pe
  • ITB-08-024A - AIR BAGS: Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle is information necessary to service the supplemental restraint system (srs) safely. Improper maintenanc
  • ITB-03-051-C - EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT: Infiniti: exterior lamp fogging. Water in the exterior lamps. This is generally not due to a defect. All current exterior lamp assemblies are vented to the atmosphere (not sealed). Moisture in the air sometimes travels into and out of
  • ITB-09-050 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Infiniti: tire pressure monitoring system (tpms) warning light on/blinking. No models or model years listed. *pe updated on 08-11-2011. *kb
  • ITB-09-020 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Infiniti: electronic control unit damage can result from improper battery connection. The battery is required to stay connected when the engine is running. No model years listed. *pe
  • ITB08-022 - POWER TRAIN:AUTOMATIC TRANSMISSION: Infiniti; special automatic transmission fluid requirement. 2004 to current infinit vehicles. *nj
  • 03031 - EXTERIOR LIGHTING: Exterior lamp fogging. *kb
  • 06004 - ENGINE AND ENGINE COOLING:ENGINE: Malfunction indicator lamp with diagnostic trouble code U1000 or U1010 stored in engine control unit. 2002 - 2006 infiniti vehicles with can communication. *ak
  • 04020 - ELECTRICAL SYSTEM:WIRING: Trailer light wiring. To include infiniti 2006 m35/m45. *tt updated 09-12-07. *kb
  • 04042 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Navigation system is inoperative and the display shows disc error or dvd-rom version is not correct. *tt
  • 04020 - ELECTRICAL SYSTEM:WIRING: Appropriate hookup points for connecting a trailer lights wiring harness to the vehicle. *tt
  • 02063B - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Tire pressure monitor system (tpms) warning light flashes or stays on. *tt
Known Recall Investigations
  • Non-deployment of side thorax air bags investigation as of 20090401

    The subject vehicles are equipped with seat-mounted, side thorax air bags for the driver and front passenger.This investigation revealed that faulty side air bag module electrical connectors located under the driver and front passenger seats can cause an interruption in the electrical circuit that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates on the instrument panel and the affected side air bag becomes deactivated.In june 2009, nissan conducted a service campaign to repair the defective air bag electrical connectors in the subject vehicles (both infiniti q45 and m45 models).In june 2010, nissan sent a second notification concerning the 2009 campaign to owners of vehicles that have not been remedied.Nissan is now conducting a safety recall of the q45 vehicles not remedied under the service campaign (approximately 1,349 vehicles; see nhtsa safety recall no. 12v-079 for further details).The m45 vehicles are not included in the recall; however, nissan is re-notifying owners of m45 vehicles that were not remedied under the previous service campaign.See attached report for more information.A safety-related defect trend has not been identified in the infiniti m45 vehicles at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.The odi reports cited above can be reviewed online at www-odi.Nhtsa.Dot.Gov/owners/searchnhtsaid under the following identification (odi) numbers: 10327196 and 10402282

  • Side air bag non-deployment investigation as of 20081202

    The subject vehicles are equipped with seat-mounted, side torso air bags for the driver and front passenger.This investigation has revealed that faulty side air bag module connectors located under the front seats can cause an interruption in the electrical current that will drop the input voltage below the specified range.As a result, the air bag warning lamp illuminates and the affected side air bag is deactivated.The rates of complaints, field reports and warranty claims related to the subject issue are very high.For example, nissan submitted 4,853 warranty claims on 3,551 distinct subject vehicles out of 13,836 total subject vehicles.Also, analyses of warranty claims indicate an increasing failure trend over time.This preliminary evaluation has been upgraded to an engineering analysis (ea09-005) to further study the issue.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P1701 [1] Turbo Pressure Control Solenoid Circuit Malfunction
  • P1702 [1] Turbo Control Solenoid Circuit Malfunction
  • P1703 [1] Turbo Charge Control Circuit Malfunction
  • P1704 [1] Turbo Charge Relief Circuit Malfunction
  • P1705 [1] Transmission Indeterminate Failure (Failed to Neutral)
  • P1754 [1] Pressure Control Solenoid "A" Open Circuit
  • P1769 [1] Shift Solenoid C Performance
  • P1759 [1] P1759
  • P1764 [1] P1764
  • P1774 [1] P1774
  • U1000 [1] CAN bus network code
  • U1010 [1] SCP (J1850) Invalid or Missing Data for Engine Air Intake
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20170407

Tl* the contact owns a 2004 infiniti q45. The contact stated that while driving at 40 mph, the engine stalled while the service engine soon warning light and another unknown light illuminated. The vehicle was able to restart. The contact stated that the vehicle failed to accelerate after the failure occurred. The vehicle was taken to an independent mechanic where it was diagnosed that the cam position sensor failed and needed to be replaced. The vehicle was repaired, however the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000. The vin was not available.

NoNoN NoneNone20160731

Tl* the contact owns a 2004 infiniti q45. The contact stated that the vehicle's frame was corroded. The vehicle was included in nhtsa campaign number: 11v244000 (steering, suspension). The manufacturer stated that they would not pay for the repair. The dealer was not contacted. The contact kept the vehicle parked and had not driven it in over two years. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

NoNoN NoneNone20140901

I was driving and dashboard lights came on, then vehicle cut off on the highway. I assumed it was a bad alternator, but it was a defective crank sensor. *tr

NoNoN NoneNone20100920

2004 infiniti q45 lemon this automobile has an in-service date of 12-17-04, purchased by me on 02-08-08 at 26,670 miles with 10 months remaining on the time warranty that's expired. It was returned to major infiniti on 09-29-10 with 42,171 miles ^0,000 warranty) and an inoperative driver's seat (no rear/forward function) fixed in an unsafe position for me and impossible for my wife - (7) inches shorter. After diagnosis, major informed me the repair cost would be $1300 and that infiniti refused any warranty responsibility. I called nissan consumer affairs and spoke to emily who gave me a file # [xxx] and told me a regional specialist would call within two days, next day, september 30, i called nca again and talked to [xxx], regional specialist. She told me i couldn't have an answer on nca covering the seat problem until monday 10-4-10. October 1, i authorized ordering of the seat adjuster assembly as i had no option since our other car would be unavailable after monday. [xxx] called october 4 and said nissan would do nothing toward a warranty repair. My complaint: first, an inoperative driver's seat should qualify as a safety-related defect. My wife and i drive with a 9 inch height differential and with an inoperative seat - as it was - she couldn't drive without perching on the very front edge. Without a seat belt. I had no option but to repair this seat or abandon any notion of driving out of town. If we drove out of cell phone coverage and i became unable to drive, as in an emergency, my wife would be compelled to drive us without the security of adequate seating and seat restraints. Second, and another reason my complaint, this car has a history of electrical problems: cd @ 28395; cruise control @ 32442; battery@35193; headlight ballast and lamp @ 37694. Unrelated brake replacement @ 36396. A driver's seat should qualify as safety-related. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6).*tr

NoNoN NoneNone20091101

My low beam headlamp system has now failed at two separate times, both during nighttime driving. The first was on november 2, 2009, at 37,600 miles, the left hid ballast failed; nissan repaired the failure under warranty although its time-portion had expired. The second failure was at 47,600 miles on december 1, 2011. Nissan/infiniti consumer affairs were told and acknowledged that mileage warranty was no-where-near expired - but time had - yet, talked as though they would help with the repair. The quid-pro-quo was that i get an infiniti dealer to verify problem and cost to repair. At my cost of $125.88 the infiniti dealer agreed the right ballast was now bad; cost to repair approximately $1100. Nissan consumer affairs were instructed (according to ca) by a higher echelon of nissan not to repair. Ca did agree to refund my dealer cost of $125.88. Conclusion: in 2004 this was nissan/infiniti's premium product. This car was earlier reported to nhtsa because the fore-aft power function of the driver's seat failed at 42,170 miles and nissan would accept no responsibility. Surely the nhtsa must reasonably think that failure of a driver's seat in its rearmost position and two failures of the low-beam headlamp system could easily place any driver and his/her passengers in a life threatening situation. *tr

NoNoN NoneNone20050430

Dt:the consumers vehicle has a cruise control that has a chip that if a car gets too close to it slows down. When driving on the highway and somebody cuts the consumer off it feels like someone stepped on the brake due to an abrupt drop in speed. Contacted manufacturer, they said can't separate them because it only shuts down cruise control or it goes into the icc. The dealership says they had many complaints, but manufacturer says it is not a problem. *ak *jb

NoNoN NoneNone20041130

The consumer believes that the laser controlled cruise control could be a potential safety issue to an unwary driver. *nm the system does not work in the rain or when driving into the sun at sunset. The system activates the brakes while passing other vehicle and there is no audible acknowledgemet when the system slow down for a slower vehicle. *nm

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