2019 Infiniti QX30Infiniti Qx30 2019

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 151881 [USA]: The lack of an image in the back-up camera display increases the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2019 nissan altima, armada, frontier, kicks, leaf, maxima, murano, nv, nv200, pathfinder, rogue, rogue sport, sentra, titan, titan diesel, versa note and versa sedan vehicles, as well as infiniti q50, q60, qx30 and qx80 vehicles. Additionally included are 2019 nissan gt-r and taxi and infiniti qx50, qx60, q70, q70l vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began november 11, 2019 and all affected vins should be activated. Owners may contact nissan customer service at 1-800-867-7669 or infiniti customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2019459 [Canada]: Visual system
    Issue: on certain vehicles, the rear view camera system does not return to the default setting when the transmission is shifted to reverse. This could cause a reduction in rear visibility if a driver had previously adjusted the camera display. Canadian regulations require that the rear view image returns to its original setting each time the camera is turned on. Safety risk: reduced rear visibility could increase the risk of a crash. Corrective actions: the company will notify owners by mail and instruct them to take their vehicle to a dealer to update the software for the rear view camera.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB23-010E - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB23-010D - EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB12-011Q - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010C - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010B - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006C - STRUCTURE: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-041 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • ITB22-040 - COMMUNICATION:MANUFACTURER TELEMATICS: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB22-015 - FUEL SYSTEM, GASOLINE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehiclea??S 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication a?? Network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006B - VISIBILITY:WINDSHIELD: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC838 - R1912 Ca - VISIBILITY: R1912 rear visibility system campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previousl
  • ITB21-007 - ENGINE AND ENGINE COOLING: Mil on with dtc P062F and/or P0603 stored if you confirm the mil is on and dtc P062F (eeprom) and/or P0603 (ecm back up/circuit) is stored, and the customer stated the vehicle was recently started after sitting for an extended period
  • ITB18-010C - ELECTRICAL SYSTEM: Service information for dtcs B2EF0 and B130C this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002c - ELECTRICAL SYSTEM: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006a - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042c - FUEL SYSTEM, GASOLINE: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002b - EQUIPMENT: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-010b - ELECTRICAL SYSTEM: Service information for dtcs B2EF0 and B130C this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-039 - ELECTRICAL SYSTEM: 2019 qx30; clock resets after each ignition cycle if you confirm the clock has to be reset each time the ignition is turned off, and then on again. I?? - the ignition may need to be off for at least 15 minutes for the incident to occur
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002a - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: 2018-2019 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB19-005 - EQUIPMENT: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB19-002 - EQUIPMENT:ELECTRICAL: 2018-2019 infiniti vehicles; display control unit service information service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to: - conf
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0456 [6] Evaporative Emissions System Small Leak Detected
  • P0442 [2] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [2] Evaporative Emission Control System Leak Detected (gross leak)
  • P0603 [1] Internal Control Module Keep Alive Memory (KAM) Error
  • P062F [1] Internal Control Module EEPROM Error
  • B2EF0 [2] B2EF0
  • B130C [2] B130C
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoY 1 InjuredNone20201128

I hydroplaned my vehicle while drive between 55-60 mph of interstate 10 in houston, tx on 11/28/2020. I slide across four lanes and front end collided with a concrete barrier. Not one of my airbags deployed. The frame was bent and ripped next to the sensors and i reported this to nissan/infiniti. My insurance crash investigator and the body shop all stated my airbags should have deployed. The nissan investigator [xxx] declared that she is the final say on the safety of my airbags and claims that it is her opinion that i did not meet the qualification for my airbags to deploy. I hit the concrete wall at probably around 30-40 mph and came to a dead stop. I had nothing to help with the sharp snap of my neck from the impact. [xxx] unprofessionally yell at me that she is the authority on the effectiveness and safety and then hung up the call on me after stating that i did not share her opinion and asking her multiple times if she would send me a report of her findings for my records, which she refused to do. I do not know how to contact anyone else in nissan investigation department and i believe this is something that could harm a lot of people if my airbags were faulty. Nissan/infiniti had airbag recalls in the 2017 model and it is possible there are still issues. I have photos of the damage and the airbag sensors.*dt information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

CrashNoY 1 InjuredNone20201127

I hydroplaned my vehicle while drive between 55-60 mph of interstate 10 in houston, tx on 11/28/2020. I slide across four lanes and front end collided with a concrete barrier. Not one of my airbags deployed. The frame was bent and ripped next to the sensors and i reported this to nissan/infiniti. My insurance crash investigator and the body shop all stated my airbags should have deployed. The nissan investigator [xxx] declared that she is the final say on the safety of my airbags and claims that it is her opinion that i did not meet the qualification for my airbags to deploy. I hit the concrete wall at probably around 30-40 mph and came to a dead stop. I had nothing to help with the sharp snap of my neck from the impact. [xxx] unprofessionally yell at me that she is the authority on the effectiveness and safety and then hung up the call on me after stating that i did not share her opinion and asking her multiple times if she would send me a report of her findings for my records, which she refused to do. I do not know how to contact anyone else in nissan investigation department and i believe this is something that could harm a lot of people if my airbags were faulty. Nissan/infiniti had airbag recalls in the 2017 model and it is possible there are still issues. I have photos of the damage and the airbag sensors.*dt information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

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