Subaru Tech Tips
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Subaru service and technical support line newletter.
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Models from 9999
9999 SUBARU FORESTER |
9999 SUBARU GL |
9999 SUBARU IMPREZA |
9999 SUBARU LEGACY |
9999 SUBARU OUTBACK |
9999 SUBARU SUBARU |
9999 SUBARU SUBARU TRUCK |
9999 SUBARU SVX |
Models from 2019
2019 SUBARU ASCENT |
2019 SUBARU BRZ |
2019 SUBARU CROSSTREK |
2019 SUBARU FORESTER |
2019 SUBARU IMPREZA |
2019 SUBARU LEGACY |
2019 SUBARU OUTBACK |
2019 SUBARU WRX |
2019 SUBARU WRX STI |
Models from 2018
2018 SUBARU BRZ |
2018 SUBARU CROSSTREK |
2018 SUBARU FORESTER |
2018 SUBARU IMPREZA |
2018 SUBARU LEGACY |
2018 SUBARU OUTBACK |
2018 SUBARU WRX |
2018 SUBARU WRX STI |
Models from 2017
Models from 2016
Models from 2015
Models from 2014
Models from 2013
2013 SUBARU BRZ |
2013 SUBARU CROSSTREK |
2013 SUBARU FORESTER |
2013 SUBARU IMPREZA |
2013 SUBARU LEGACY |
2013 SUBARU OUTBACK |
2013 SUBARU TRIBECA |
2013 SUBARU WRX |
2013 SUBARU WRX STI |
2013 SUBARU XV CROSSTREK |
Models from 2012
Models from 2011
2011 SUBARU B9 TRIBECA |
2011 SUBARU FORESTER |
2011 SUBARU IMPREZA |
2011 SUBARU LEGACY |
2011 SUBARU OUTBACK |
2011 SUBARU TRIBECA |
2011 SUBARU WRX |
2011 SUBARU WRX STI |
Models from 2010
2010 SUBARU B9 TRIBECA |
2010 SUBARU FORESTER |
2010 SUBARU IMPREZA |
2010 SUBARU LEGACY |
2010 SUBARU OUTBACK |
2010 SUBARU TRIBECA |
2010 SUBARU WRX |
2010 SUBARU WRX STI |
Models from 2009
Models from 2008
Models from 2007
2007 SUBARU B9 TRIBECA |
2007 SUBARU FORESTER |
2007 SUBARU IMPREZA |
2007 SUBARU LEGACY |
2007 SUBARU OUTBACK |
2007 SUBARU TRIBECA |
Models from 2006
2006 SUBARU B9 TRIBECA |
2006 SUBARU BAJA |
2006 SUBARU FORESTER |
2006 SUBARU IMPREZA |
2006 SUBARU LEGACY |
2006 SUBARU OUTBACK |
2006 SUBARU OUTBACK SPORT |
2006 SUBARU TRIBECA |
2006 SUBARU WRX |
Models from 2005
2005 SUBARU BAJA |
2005 SUBARU FORESTER |
2005 SUBARU IMPREZA |
2005 SUBARU LEGACY |
2005 SUBARU OUTBACK |
2005 SUBARU WRX |
2005 SUBARU WRX STI |
Models from 2004
2004 SUBARU BAJA |
2004 SUBARU FORESTER |
2004 SUBARU IMPREZA |
2004 SUBARU LEGACY |
2004 SUBARU OUTBACK |
2004 SUBARU WRX |
2004 SUBARU WRX STI |
Models from 2003
2003 SUBARU BAJA |
2003 SUBARU FORESTER |
2003 SUBARU IMPREZA |
2003 SUBARU LEGACY |
2003 SUBARU OUTBACK |
2003 SUBARU WAGON |
2003 SUBARU WRX |
Models from 2002
2002 SUBARU FORESTER |
2002 SUBARU IMPREZA |
2002 SUBARU LEGACY |
2002 SUBARU OUTBACK |
2002 SUBARU WAGON |
2002 SUBARU WRX |
Models from 1997
1997 SUBARU FORESTER |
1997 SUBARU IMPREZA |
1997 SUBARU LEGACY |
1997 SUBARU OUTBACK |
1997 SUBARU SVX |
Models from 1996
1996 SUBARU FORESTER |
1996 SUBARU IMPREZA |
1996 SUBARU LEGACY |
1996 SUBARU OUTBACK |
1996 SUBARU SVX |
Models from 1995
1995 SUBARU FORESTER |
1995 SUBARU IMPREZA |
1995 SUBARU JUSTY |
1995 SUBARU LEGACY |
1995 SUBARU OUTBACK |
1995 SUBARU SVX |
Models from 1994
1994 SUBARU BRAT |
1994 SUBARU DL |
1994 SUBARU GL |
1994 SUBARU IMPREZA |
1994 SUBARU JUSTY |
1994 SUBARU LEGACY |
1994 SUBARU LOYALE |
1994 SUBARU SVX |
1994 SUBARU WAGON |
1994 SUBARU XT |
1994 SUBARU XT-6 |
Models from 1993
Models from 1992
Models from 1991
1991 SUBARU BRAT |
1991 SUBARU DL |
1991 SUBARU GL |
1991 SUBARU GL-10 |
1991 SUBARU JUSTY |
1991 SUBARU LEGACY |
1991 SUBARU LOYALE |
1991 SUBARU SUBARU |
1991 SUBARU WAGON |
1991 SUBARU XT |
1991 SUBARU XT-6 |
Models from 1990
Models from 1989
1989 SUBARU BRAT |
1989 SUBARU DL |
1989 SUBARU GL |
1989 SUBARU GL-10 |
1989 SUBARU JUSTY |
1989 SUBARU LEGACY |
1989 SUBARU LOYALE |
1989 SUBARU SUBARU |
1989 SUBARU WAGON |
1989 SUBARU XT |
1989 SUBARU XT-6 |
Models from 1988
Models from 1987
1987 SUBARU BRAT |
1987 SUBARU DL |
1987 SUBARU GL |
1987 SUBARU GL-10 |
1987 SUBARU JUSTY |
1987 SUBARU LEGACY |
1987 SUBARU LOYALE |
1987 SUBARU SUBARU |
1987 SUBARU WAGON |
1987 SUBARU XT |
1987 SUBARU XT-6 |
Models from 1986
1986 SUBARU BRAT |
1986 SUBARU DL |
1986 SUBARU GL |
1986 SUBARU GL-10 |
1986 SUBARU LOYALE |
1986 SUBARU SUBARU |
1986 SUBARU WAGON |
1986 SUBARU XT |
1986 SUBARU XT-6 |
Models from 1985
1985 SUBARU BRAT |
1985 SUBARU DL |
1985 SUBARU GL |
1985 SUBARU GL-10 |
1985 SUBARU LOYALE |
1985 SUBARU SUBARU |
1985 SUBARU WAGON |
1985 SUBARU XT |
1985 SUBARU XT-6 |
Models from 1984
1984 SUBARU BRAT |
1984 SUBARU DL |
1984 SUBARU DL1600 |
1984 SUBARU GL |
1984 SUBARU GL-10 |
1984 SUBARU LOYALE |
1984 SUBARU SUBARU |
1984 SUBARU WAGON |
1984 SUBARU XT |
1984 SUBARU XT-6 |
Models from 1983
1983 SUBARU BRAT |
1983 SUBARU DL |
1983 SUBARU GL |
1983 SUBARU GL-10 |
1983 SUBARU LOYALE |
1983 SUBARU SUBARU |
1983 SUBARU WAGON |
1983 SUBARU XT |
1983 SUBARU XT-6 |
Models from 1979
1979 SUBARU BRAT |
1979 SUBARU SUBARU |
Models from 1978
1978 SUBARU BRAT |
1978 SUBARU SUBARU |
Models from 1977
1977 SUBARU SUBARU |
1977 SUBARU WAGON |
Models from 1976
1976 SUBARU SUBARU |
1976 SUBARU WAGON |
Models from 1975
1975 SUBARU SUBARU |
Models from 1974
1974 SUBARU DL |
1974 SUBARU SUBARU |
Models from 1971
1971 SUBARU FF-1 |
Models from 1970
1970 SUBARU FF-1 |
home May 2019 Subaru Service and Technical Support Line Newsletter ARTICLES CONTAINED IN THIS ISSUE Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE...............................PAGE (00) STIS New Releases....................8-9 (01) QMR of the Month........................ 1 (01) QMR of the Month Award Presentations ............................. 2 (01) Use Of Silicone Spray Precautions.... 3 (01) Brake Lamp Switch Replacement Web Based Training............................ 3 (07) 2019MY Forester Manual Override for Power Rear Gate.......................... 3 (07) 2019MY WRX, Telematics “i” Button Sticking..................................... 4 (12) 2019MY Ascent, Spare Tire Hoist Precautions................................ 5 (14) WUE-90 Stop Lamp Switch Recall, Special Tool TIP........................... 5 (15) Telematics Operational Concerns Accompanied By DTC B2A15........... 6 (15) Harman Audio / Navigation System Concerns................................. 6-7 SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 27, 2019 Independence Day: (Closed) Thursday, July 4, 2019 Mon. - Thurs. 8:30AM - 7:30PM EST Friday 10:30AM - 5:00PM EST Saturday 9:00AM - 3:00PM EST 01 © 2019 Subaru of America, Inc. All rights reserved. QMR OF THE MONTH We are pleased to announce this month’s Winner of QMR of the Month: David Jodat from Subaru City of Milwaukee in Milwaukee, WI. David’s excellent QMR detailed his diagnosis and repair of a new 2019MY Impreza (19 miles) which prior to delivery, was experiencing driveability concerns along with both the Check Engine and AT Temp lights flashing. His thorough report began with describing the condition as the transmission slipping and feeling like it was starting out in a much higher ratio than normal. After easily duplicating the condition, David began his diagnosis by looking into the list of 3 stored transmission DTCs, all relating to a different shaft speed sensor. He then connected the SSM4, selected the PIDs for the sensors in question along with front wheel speed to help with his diagnosis. During the brief road test, David identified all 3 shaft sensors were unresponsive while the wheel speed data would rise and drop normally. He then turned to the transmission wiring diagram and identified a common power supply feed for all 3 sensors although, each had its own separate ground. This led David to start tracing the sensor power supply wiring. Using the split-half technique, he was able to track down two separate problems. The first was a broken locking tab on the outside of connector E115 along with a poor connection found at Pin 19 of connector T15 (which connects to E115). Because of the broken locking tab, David proceeded to order and install a new engine wiring harness which repaired the vehicle. His QMR also included numerous quality photos with call-outs, SSM data snapshots and a video showing how he was able to simulate the poor Pin 19 sensor power supply connection. In appreciation for going the extra mile and sharing his experience with us, David will be receiving the following: A $500.00 Snap-On gift card. CONTINUED ON THE NEXT PAGE CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. May 2019 TechTIPS Page 1 of 10 01 QMR OF THE MONTH (CONTINUED) The other Regional winners selected from QMRs submitted during March 2019 were: • David Wood from Riverhead Bay Subaru in Riverhead, NY • Eric Heck from Pine Belt Subaru in Lakewood, NJ • Ken Mitsumasu from Subaru Orange Coast in Santa Ana, CA • Daniel Evans from North Reading Subaru in North Reading, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR OF THE MONTH AWARD PRESENTATIONS As part of our “enhanced” QMR of the Month recognition program, we will be including a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during March 2019, was David Jodat, a Technician at Subaru City of Milwaukee in Milwaukee, WI. David is shown above after being presented with his $500.00 Snap-On Gift Card by SOA Field Service Engineer, Keith Cook (far left). He was joined by Subaru City of Milwaukee’s Dealer Principal, Michael Schlossmann and Assistant Service Manager Jason O’Donnell (far right). Congratulations and THANK YOU to our March 2019 QMR of the Month Award recipient! May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 2 of 10 01 USE OF SILICONE SPRAY PRECAUTIONS Techline continues to receive reports of aerosol products containing silicone being used during diagnosis and repair. We are providing the following information regarding the use of lubricating sprays containing silicone (WD-40®, Armor-All®, Silicone Spray, etc.). When silicone attaches to an electrical contact point such as a relay circuit, switch or harness connector, silicon dioxide (SiO2) is formed by the heat generated during current flow which can result in electrical contact failure. Eventually, there is a possibility electrical components or connections could fail as a result. Therefore, when cleaning car interiors, lubricating weather stripping or repairing noises it is imperative sprays containing silicone are not used. 01 BRAKE LAMP SWITCH REPLACEMENT WEB BASED TRAINING The required Course “Subaru Brake Switch Replacement” has been assigned to all technicians, interns and apprentices. This 15-minute WBT will cover the switch replacement procedures. To locate this WBT logon to click: SKILS > Learning > View Your Transcript > Brake Lamp Switch Replacement WBT. If this training has not been assigned to you, simply enter Brake Lamp Switch Replacement WBT into the search field located at the top right of SKILS. 07 2019MY FORESTER MANUAL OVERRIDE FOR POWER REAR GATE When the power rear gate system senses a malfunction and the gate is closed, the vehicle will chirp three times and the gate will not open. To open the gate, simply press and hold the opener button on the gate until the latch releases. The gate can then be manually opened and closed. Initialization information for the power rear gate can be found on pages 148-149 of the Owner’s Manual. May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 3 of 10 07 2019MY WRX, TELEMATICS “i” BUTTON STICKING Recently, there have been some QMRs received describing the blue “i” button for the Telematics system sticking. Thanks to the hard work of our Port Quality Assurance teams, a couple of causes for this condition have been identified which we would like to pass along. Retaining Screw Not Fully Tightened. If you encounter a 2019MY WRX with the blue “i” button sticking or loose, it most likely won’t require replacement of the switch or housing to repair. This condition is usually caused one of two concerns. In the first condition, one or both of the screws securing the Telematics switch to the housing may not be fully tightened (as shown in the photo above) which can allow the switch to move. The second concern involves one of the other harness connectors above the housing being out of position and pushing down on the switch. This results in the button getting hung up on the edge of the opening in the housing. This can generally be repaired by simply rotating the connector that is pressing down on the switch as shown below. May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 4 of 10 12 2019MY ASCENT, SPARE TIRE HOIST PRECAUTIONS When using the Ascent’s spare tire hoist, it is IMPORTANT to use ONLY the spare tire lug wrench included with the vehicle to operate it. NEVER use an electric or air-operated power tool to operate the hoist as damage to the internal mechanism and / or the hoist cable can result preventing the spare tire from being secured fully in place against the underside of the vehicle body. A customer concern of a “clunking” noise may also result from this condition along with sidewall damage to the spare and corresponding vehicle underbody / paint rub-through. OK Factory Lug Wrench Installed NG 14 Witness marks on the hex portion and face plate of winch from using a deep-well socket and power tool. WUE-90 STOP LAMP SWITCH RECALL, SPECIAL TOOL TIP A Technician submitted a QMR with an excellent suggestion to prevent the WUE-90 adjustment nut special tool from being left behind after completing the repair procedure: Simply drill a hole near the handle end of the tool and install an unused lanyard as shown above. The brighter color the better but, we liked the choice used here too! May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 5 of 10 15 TELEMATICS OPERATIONAL CONCERNS ACCOMPANIED BY DTC B2A15 There have been a significant number of inquiries regarding DTC B2A15 and Telematics system operation. Customers usually report a concern of the red Telematics LED being illuminated, either currently or in the past. In a case where the red LED is currently not illuminated, the customer may also have an email telling them STARLINK has detected their services may not be operating correctly and recommending they return to the retailer to have the system diagnosed. Once at the retailer, if the LED is green, the system is usually operating within manufacturer specification BUT, there may be a DTC B2A15 in history. The first step to any B2A15 concern investigation is to ask the customer if they are using or have used any kind of third-party device like an insurance company’s driver monitoring or OBD-II port-connected device. There are more and more products hitting the market every day meant to plug into the OBD II connector to monitor and collect data from the vehicle. If an OBD-II port-connected device is being used and following a detailed customer interview, secure customer permission to remove the device and confirm operation of all the remote Telematics services as well as both the “i” and SOS buttons. If all services are currently performing within manufacturers specifications, clear the DTC and inform the customer to consult the STARLINK Service agreement terms and conditions. Below is the section copied from the Agreement applicable to this situation. “Subaru cannot guarantee the performance of any devices not supplied by Subaru of America, Inc or its affiliates. Additionally, third-party devices (such as some driver monitoring or third-party OBD-II port devices), may interfere with the proper function of certain vehicle features, including the Subaru STARLINK® system. Customers may, at their discretion, use those devices, but if they create interference with the vehicle or the STARLINK® system’s operation, the system may not operate properly, and the warranty may not offer relief for the conditions that result from such usage.” 15 HARMAN AUDIO / NAVIGATION SYSTEM CONCERNS The following three TIPS involve conditions reported involving Harman Audio / Navigation systems. These conditions will also be added to the related TSB 15-221-18R. Condition 1: Map Display “Whiteout” • Map display is either white (blank) or, an incomplete screen (no roads) is displayed. • “Route Calculation Unsuccessful” message is displayed when trying to calculate a route. Cause: If a MOTA (Map Over the Air Update) was performed or attempted previously, the state map data may have become corrupted. This can occur due to weak a Wi-Fi signal during MOTA causing the state to disappear (appear white). Updating the map (again) successfully using a strong Wi-Fi signal or via USB will restore the missing map data. May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 6 of 10 15 HARMAN AUDIO / NAVIGATION SYSTEM CONCERNS (CONTINUED) Condition 2: Map display not going into “night” mode in low light (night time / dark) conditions Possible Causes: • Map display setting may be set to “Day” instead of “Night” or “Auto” as shown below. From the Settings menu, select Map Display and either “Auto” or “Night”. • If the instrument panel illumination control knob is set to MAX brightness (all the way up), the map display will not change regardless if “Auto” or “Night” mode is selected in Settings. Lower the illumination control knob as shown in the illustration and “Auto” or “Night” mode operation will be restored. Condition 3: Wrong Head Unit (H/U) part numbers being ordered Several reports have been received describing operational issues occurring after installation of the replacement H/U. In some cases, further investigation revealed an incorrect (or different than the original) part number H/U was ordered and installed. When ordering an exchange unit, there are Exchange Component Identification bulletins for every model year posted to STIS. These are an excellent resource to use in combination with the Electronic Parts Catalog (EPC). In the event a new unit is being installed (e.g. for a new, in-stock vehicle), always order the most up-to-date replacement part number H/U based on the specific VIN being repaired using the exchange portal and indicate the new unit is required for an in-stock unit. May 2019 TechTIPS CONTINUED ON THE NEXT PAGE Page 7 of 10 00 STIS NEW RELEASES ITEM CODE 09-69-19 SOA801P060xx 12-264-19 12-263-19 A091SAN000 J501SAN230 15-221-18R F551SAN400 J501SAN220 16-121-19 15-235-18R 15-217-18R 15-240-19R WUE-90R C8110FG010 C8110FG000 SOA567X060 J131SAN000 J101SAN100 J1210SJ500 J1210CA500 J1210FL500 J1210VA500 07-153-19 14-22-16R 07-152-19 04-17-17R J101SAN800 J101SAN800 WUF-91R 15-236-18R 01-167-08R F551SAN100 F551SAN000 15-241-19 ITEM TYPE Technical Service Bulletin Accessory Installation Guide Technical Service Bulletin Technical Service Bulletin Accessory Installation Guide Accessory Installation Guide Technical Service Bulletin Accessory Installation Guide Accessory Installation Guide Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Subaru Product/Campaign Bulletin Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Accessory Installation Guide Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Technical Service Bulletin Accessory Installation Guide Accessory Installation Guide Subaru Product/Campaign Bulletin Technical Service Bulletin Technical Service Bulletin Accessory Installation Guide Accessory Installation Guide Technical Service Bulletin All revised publications are highlighted in yellow. May 2019 TechTIPS CREATED DATE TITLE Fuel Pulsation Damper- Service... 2020 Legacy / Outback Door Edg... Child Anchor Retaining Bolt- D... Rattling Sound from Front Door 2020 Legacy and Outback Engine... 2020 Legacy Rear Seatback Prot... Harman Audio / Infotainment: H... 2020 Outback Cargo Separator 2020 Outback Rear Seatback Pro... “Tapping” -Type Sound Coming f... Harman Kardon Gen 3 Audio Ampl... Harman Kardon Gen 3 Audio Ampl... New Harman Audio Amplifiers Brake Lamp Switch Replacement STI Pedal Pads - Manual Transm... STI Pedal Pads - Automatic Tra... Crosstrek Hybrid Crossbar 2020MY OUTBACK-LEGACY DOOR... 2020 Outback Splash Guards STI Door Handle Cup Protector STI Door Handle Cup Protector STI Door Handle Cup Protector STI Door Handle Cup Protector Ignition Coil Cap Now Availabl... Special Service Tool Cross Ref... Power Window Switch Changes Rattling Sound from Steering R... 2020MY LEGACY/OUTBACK Body... 2020MY LEGACY/OUTBACK Body... Replacement Ignition Switch Re... Reprogramming File Availabilit... Recommended Materials (All Veh... 2020MY Legacy Cargo Nets 2020MY Outback Cargo Nets Accessory Chrome Rear Bumper C... 20-May-19 17-May-19 15-May-19 13-May-19 10-May-19 10-May-19 10-May-19 9-May-19 9-May-19 9-May-19 8-May-19 8-May-19 8-May-19 8-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 7-May-19 6-May-19 2-May-19 2-May-19 2-May-19 2-May-19 30-Apr-19 30-Apr-19 29-Apr-19 29-Apr-19 29-Apr-19 29-Apr-19 CONTINUED ON THE NEXT PAGE Page 8 of 10 00 STIS NEW RELEASES (CONTINUED) ITEM CODE MSA5P2602C MSA5P2606C MSA5P3610T 07-151-19 ITEM TYPE Technician Reference Booklet Technician Reference Booklet Technician Reference Booklet Technical Service Bulletin All revised publications are highlighted in yellow. May 2019 TechTIPS CREATED DATE TITLE Advanced Electrical Systems Di... Automatic Climate Control Syst... Electrical Theory and Diagnosi... DTC B112C or B112E -Driver Mon... 29-Apr-19 29-Apr-19 29-Apr-19 25-Apr-19 CONTINUED ON THE NEXT PAGE Page 9 of 10 *** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: [email protected] *** This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! MODEL: YEAR: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: SUBARU TECHLINE Hours of Operation May 2019 TechTIPS Monday – Thursday 8:30 am to 7:30 pm Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm Page 10 of 10