TT-20-00-002

TECH TALK – Volume 256
August 2020
INSIDE THIS ISSUE
Information Refresh………...1-2
Technical Information………....3
Awards, Rankings & News.4
DATES TO REMEMBER
LABOR DAY
Monday, September 7th
INFORMATION REFRESH
REQUIREMENTS FOR BATTERY MAINTENANCE UNITS IN
STOCK
Dealers are responsible for battery maintenance while the vehicles are in dealership
possession. Battery claims will not be paid for in-stock units or recently delivered
vehicles (3 months in service) if the battery test results indicate a battery did not
receive proper maintenance while in dealer inventory.
Dealers are required to keep their Mid-Tronics battery tester updated to the current
software level and communication online. This information can be found under the
Battery Management Information System located in the MDL under Service,
Systems, Battery Management Information System. Failure to maintain battery
history in Mid-Tronics will cause claims to be denied with Code 046 (vehicle battery
not maintained during dealer storage).
For complete details review Policy and Procedure Manual Section 3.
TECHNICAL REPAIR QUIZ
FOR Q3
Now on the Mitsubishi
Academy until:
October 8, 2020
@ 11:59 p.m.
With the assistance of
everyone in Service (TL,
Product Support and the
Technical Training
Instructors), we were able
to come up with a variation
of questions that cover all
the released documents
from April, May, and June.
To access the Battery Management Information System on Mitsubishi Dealer Link,
click on: Service>Systems>Battery Management Information System.
PART RETURN REQUEST
After a warranty claim is paid, MMNA may request all parts charged out on the
claim. The request will show on the Dealer Part Return Status screen. It is critical
that dealership personnel respond promptly to any part return request. Parts must
be received within 12 days from the request date. It is the dealer’s responsibility to
regularly check the status of a part request.
Therefore, we would like to remind parts and service managers to review their
material return request daily. This will prevent charge back of the entire claim due
to late or un-received part returns. For additional details, see Warranty Bulletin
WB 2019-006.
PLEASE SHARE QUIZ
AVAILABILITY INFORMATION
WITH YOUR FIELD
MANAGER
pg. 1
CLAIM ENTRIES
When Directed by Techline to follow TSB 20-23-001 please use claim coding instructions found on
page 20 of the TSB.
Please note: Claims entered using standard transmission labor operations from E-lots where it is
found when Techline directed to follow TSB 20-23-001, will be debited back for correction.
The following is a list of affected vehicles under TSB 20-23-001 equipped with F1CJC /W1CJC (CVT-8)
transmissions ONLY:
• 2018-2020 Eclipse Cross*
• 2016-2017 Lancer with 2.0L/2.4L engine
• 2016-2020 Outlander with 2.4L engine*
• 2015-2020 Outlander Sport / BVB with 2.0L engine*
• 2018-2020 Outlander Sport / BVB with 2.4L engine*
“All of those cars were once just a dream in somebody’s head” ~Peter
MMNA WOULD LIKE TO HEAR FROM YOU
We really would like to hear from you! Do you have any ideas, stories, techniques etc. that you would be
willing to share in a future Tech Talk issue? If so, please let us know by sending an email to
[email protected].
Be sure to include: Your name, title, dealer name and any applicable information.
We’ll be sure to recognize you! Together, we can achieve the highest level of customer and work
satisfaction!
IMPORTANT
Affected new or used vehicle inventory must be repaired before the vehicle is sold or delivered.
Dealers must check their vehicle inventory VINs on the Warranty Superscreen to verify whether the
vehicle is involved in a recall campaign.
It is a violation of Federal Law for a dealer to sell or deliver a new motor vehicle or any new / used
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the
defect or non-compliance is remedied.
pg. 2
VEHICLE TECHNICAL INFORMATION
Since Tech Talk 255, the following bulletins have been published.
PUBLISH
DATE
GROUP
ATIN/TIN # (Click
for full content )
SUBJECT
MODELS
6/18/2020
42A
TSB-20-42A-003
ABNORMAL NOISE WHILE
DRIVING WITH FRONT WINDOW
SLIGHTLY OPEN
2018 Eclipse Cross
6/18/2020
51
TSB-20-51-001
UPDATES TO REAR WIPER AND
WASHER INSPECTION - SMR
2014-2020 Mirage
6/22/2020
11A
TIN-20-11A-001
DEFECTIVE ALTERNATOR BELTS
2017-2020 Mirage and Mirage G4
2018-2020 Eclipse Cross, 20162017 Lancer, 2016-2020 Outlander,
2015-2020 Outlander Sport, 20182020 Outlander Sport
6/23/2020
23
TSB-20-23-001REV
POTENTIAL TRANSMISSION
SHUDDER/SURGE WITH
POSSIBLE DTC (CVT-8) REVISED
6/23/2020
36
TSB-20-36-002
ELECTRONIC PARKING BRAKE
2017-2020 Outlander, 2018-2020
Outlander PHEV, and all Eclipse
Cross
7/17/2020
42A
TSB-20-42A-004
FUEL FILLER DOOR
2017-19 Mirage G4
7/17/2020
51
TSB-20-51-002
ROOF RACK CENTER COVER
2018-19 Eclipse Cross
7/31/2020
ATIN-20-SR-003-D
CROSSMEMBER CORROSION SAFETY RECALL CAMPAIGN
2008–2010 LANCER, 2009-2010
Lancer Sportback, 2008-2013
Outlander, and 2011-2016
Outlander Sport RVR
7/31/2020
SR-20-003REV1
CROSSMEMBER CORROSION SAFETY RECALL CAMPAIGN
8/7/2020
TIN-20-SR-003
CROSSMEMBER CORROSION
TSB-20-42A-005
BODY PANEL PAINT STAIN
8/7/2020
42A
2008-10 Lancer, 2009-10 Lancer
Sportback, 2008-13 Outlander,
2011-16 Outlander Sport / RVR
2008-2010 Lancer, 2009-2010
Lancer Sportback, 2008-2013
Outlander, 2011-2016 Outlander
Sport / RVR
All Vehicles
pg. 3
A
AWARDS AND RANKINGS
J.D. POWER 2020 INITIAL QUALITY STUDY
◊
◊
◊
Top-ranked Japanese brand in the industry
Outlander Sport tied for third in small SUV category
Headquarter News
Greatest year-over-year improvement ranking, moving
From 30th in 2019 to 6th in 2020
After relocating to Tennessee
from California, MMNA settled into
temporary offices at Spaces in
Franklin. Across the parking lot a
clear view of the under
construction MMNA Building can be
seen.
KELLY BLUE BOOK 5-YEAR COST TO OWN AWARD
◊
The Outlander was awarded Cost to Own for the second
consecutive year
◊
MMNA marked the seventh consecutive year of sales growth
In the U.S. 2019
Then Covid-19 hit, so for now, our
homes became our offices. Despite
the unfamiliar way of living
through a pandemic, Mitsubishi is
remaining strong and diverse.
Twenty-seven people were onboarded and it was done
electronically!
We know everyone has had
hardships and challenges the past
several months and we want the
dealerships to know, their
commitment to Mitsubishi is
appreciated.
As you’ve noticed, Tech Talk is
changing too. Hopefully it will be
interesting and informative to
you. Please let us know if you
have a suggestion or information
to share.
In our up-coming issues of Tech
Talk, watch for our Behind the
Scenes Spotlight.
pg. 4