S2019000002

STAR ONLINE PUBLICATION
Case Number: S2019000002
Release Date:
04/17/2020
Symptom/Vehicle Issue: Hands On Steering Wheel Message In EVIC
Discussion: On vehicles equipped with Lane Departure Warning (LDW), a driver
may experience a message on the cluster display instructing them to "Place hands on
steering wheel" when their hands are already on the steering wheel and LDW is on.
This can occur and doesn't indicate an issue with the vehicle or any ECU.
Hands on steering wheel detection sensing is done by monitoring driver torque on
steering wheel over a period of time. Driving on straight and flat roads does not require
much steering torque input from the driver and can trigger a warning to "Place hands
on the steering wheel". During this warning if a small steering wheel movements is
detected the message will no longer display.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
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Version 4.2 02/06/2017