2002 Jaguar XJJaguar Xj 2002

Complaint Information: Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall R/2004/003 [UK]: Auto gearbox may engage reverse when in forward drive.
    (a) in conditions of low oil pressure or a sticking valve in the gearbox with the vehicle stationary in drive the gearbox will without warning or indication select reverse. (b) with the vehicle moving forward in 1st 2nd or 3rd gear reverse may be selected without any manual input in the event of a loss of oil pressure in the transmission.
    reprogramme the gearbox gear selector module.

  • Recall R/2009/047 [UK]: Under floor /rear cross member brake pipe corrosion
    It has been identified that a touch condition can exist between the rear under floor brake pipes rear cross member brake pipe and their unions and a noise vibration harshness pad. Where this condition exists water and detritus can collect and be held in contact causing the corrosion protection to abrade. This can lead in time to brake fluid leakage increased brake pedal travel and in some cases reduced or loss of service brake performance.
    recalled vehicles will have the subject brake pipes inspected. Those displaying red rust on the pipes or unions will be replaced.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SSM71861 - ELECTRICAL SYSTEM: Unable to login to sdd - recommended topix browsers screen is displayed.
  • SSM71827 - SEATS: Climate controlled seats diagnosis & testing
  • SSM70338 - EQUIPMENT: Rear transport tow eye being left in place or not discarded
  • DVD13104 - UNKNOWN OR OTHER: Dvd software update
  • SSM71361 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Diagnostic concerns.
  • SSM67697-2 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Lack of cooling from air conditioning
  • SSM67697 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Lack of cooling from air conditioning
  • SSM66697 - ENGINE AND ENGINE COOLING: Title: 5.0l v8 (aj133) overheating due to incorrect
  • SSM66637 - ELECTRICAL SYSTEM: Charging a vehicle fitted with battery monitoring system
  • SSM64557 - ENGINE (PWS): Charge air hose assy detachment.
  • SSM64537 - SEATS: X351 seat memory switch number 1 stuck high
  • SSM63697a - FUEL SYSTEM, GASOLINE: Fuel injector concerns 5.0 aj133 gasoline.
  • SSM63697 - FUEL SYSTEM, GASOLINE: Fuel injector concerns 5.0 aj133 gasoline.
  • SSM63597 - ELECTRICAL SYSTEM: Diagnostic concerns.
  • SSM63197 - ELECTRICAL SYSTEM: Hldf programming - `candidate not available` message.
  • SSM62657 - STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS: Hood / bonnet ajar switch.
  • SSM62217 - ELECTRICAL SYSTEM: Loose battery terminals.
  • SSM62197 - ELECTRICAL SYSTEM: Front control display interface module re-configuration.
  • SSM62038Attachme - ELECTRICAL SYSTEM: Mongoose update.
  • SSM62038 - ELECTRICAL SYSTEM: Mongoose update
  • SSM61657 - ENGINE (PWS): JtB00268 engine hard to start after hot soak - fan running category driveability.
  • SSM61577 - ELECTRICAL SYSTEM: Error during key programing
  • SSM61257 - ELECTRICAL SYSTEM: Title most system diagnosis
  • SSM60337 - FUEL SYSTEM, DIESEL: Fuel gauge / pump diagnostic aids.
  • SSM60178 - ELECTRICAL SYSTEM: Important firmware update required for the da dongle /da-vina.
  • SSM60117 - FUEL SYSTEM, DIESEL: Sdd enhancements for fuel gauge and pump issues-10my onwards.
  • SSM59857 - FUEL SYSTEM, DIESEL: Fuel system concerns.
  • SSM59617 - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Infotainment system av button greyed out.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597a - EQUIPMENT:ELECTRICAL: Entertainment systems.
  • SSM59597 - EQUIPMENT: Audio amplifier quiescent drain
  • SSM59557 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Unable to access sdd after installation of dvd131.04.
  • SSM59017 - POWER TRAIN: Zf transmission ? Error message during reprogramming
  • SSM589572 - EQUIPMENT: Image.
  • SSM589571 - EQUIPMENT: Image.
  • SSM58957 - EQUIPMENT: Touch screen remote control.
  • SSM58937 - EQUIPMENT ADAPTIVE/MOBILITY: Cigar lighter elements not supplied.
  • SSM58877 - EXTERIOR LIGHTING: Head lamp / fog lamp - discolouration / distortion.
  • SFCC_09AUG18_REV - ELECTRICAL SYSTEM: A customer may report "hood open" message displays on ip with hood closed.
  • SFCC_09AUG18_REV - ELECTRICAL SYSTEM: 18c - new face of incontrol touch pro and 18c software improvements
  • SFCC_09AUG18_REV - EQUIPMENT: Sim card activation issues
  • SFCC_09AUG18_REV - EQUIPMENT: Incontrol touch pro phase 4 customer letter
  • SFCC_08MAR18 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Jaguar land rover shop foreman conference call
  • SFCC_14DEC17 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Presentation from dealer shop foreman conference call
  • SSM39211 - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS: "re-issued dec 2015. Issue: fuel injectors clogged leading to poor running / misfires / engine detonation on aj-v8 engines. Cause: poor fuel quality or fuel contaminants blocking the holes in the fuel injector."
  • SSM37157 - LIGHTING (PWS): "re-issued dec 2015. Please note that as yet jaguar vehicles with bulb failure monitoring systems for trailer light failure sensing are not compatible with trailer light boards that have led based illumination. As a result of this the le
  • SSM71361 - ELECTRICAL SYSTEM:SOFTWARE: "issue: da-dongle/da-vina/da-st512 - j2534 vehicle communication interface device (vci) software requires updating to the latest level. Da j2534 software driver level v4.0 (must be updated to this level on all sdd machines that use thi
  • SSM63597 - COMMUNICATION: VEHICLE TO VEHICLE: "issue: jaguar land rover north america service diagnostics would like to make all sdd users aware of an emerging concern being tracked via the epqr system. Users report dvd133 is unable to fully communicate with pcm on legacy jaguar veh
  • UPS-2110-2B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Jaguar: there are new pre-delivery inspection items for all xj models. *rm
  • SSM-36224 - EXTERIOR LIGHTING:TURN SIGNAL: Jaguar: directional indicator operating with the stalk in the central position. If condition is found, replace the directional indicator switch. No model years listed. *pe
  • S-509 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Jaguar service campaign: see document search button for owner letter. Csc letter was received for models xj and xk, model years 2001-2003. May require an increased effort to tighten sufficiently. Replace fuel filler cap with revised desi
  • S-509 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Jaguar: fuel filler cap difficult to install. Check engine mil on - revised fuel filler cap. Model xj (x308) and xk (x100). *pe
  • 30368 - ENGINE AND ENGINE COOLING: A rattle emanating from the engine on start-up and idle. *tt
  • 481 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Fuel filler cap difficult to install / check engine malfunction indicator lamp (mil) on - revised fuel filler cap - service action s509. *tt
  • 10021 - ENGINE AND ENGINE COOLING:ENGINE: Engine vibration/noise above 1000 rpm. Oil pump resonance. Install revised oil pump. *tt
  • 30714 - POWER TRAIN: Shift quality issues/harsh engagement with engine cold - zap - install new transmission control module. *ttt
  • 31010 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Difficulty filling fuel tank - fuel gauge not indicating full - spit back/premature shut off - diagnosis. 2000-03 my xjr. *tt
  • 41808 - ELECTRICAL SYSTEM: Corrosion in electrical connectors, located in the engine compartment, that supply power to the heated windshield. This bulletin replaces bulletin 418-08, amended 02/02. *tt
  • 309501 - ENGINE AND ENGINE COOLING: Exhaust gas recirculation transfer pipe replace service action. This service bulletin replaces 309s501 dated 04/03. This also includes 2000-02 jaguar xkr model. *eh
  • 21106 - STEERING:RACK AND PINION: Steering rack knocking or rattling - revised lower steering column/rack return line - repair procedure. *tt
  • 30354 - ENGINE AND ENGINE COOLING:COOLING SYSTEM: Overheating - thermostat stuck closed - revised thermostat available. *tt
  • 30359 - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS: Chirping noise from accessory drive belt - misaligned belt - replace fead tensioner. *tt
  • 30360 - ENGINE AND ENGINE COOLING: Coolant pumps - identifying impeller material - pump replacement guidelines. This bulletin replaces bulletin 303-60, dated 02/03. *tt
  • 20417 - SUSPENSION: Vibration/shimmy - tire radial force variation - optimizing wheels and tires. *tt this bulletin supersedes bulletin 204-17, dated 4/02. *tt
  • 20411 - SUSPENSION:FRONT: Revised front bushings - revised special tools - replacement procedure. *tt this bulletin replaces bulletin 204-11,dated 02/00. *tt this bulletin replaces bulletin 204-11,dated 02/01. *tt
  • 20607 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT: Selector lever difficult to shift from park, brake lamp remains lit, revised brake pedal and switch.*jb
  • 20417 - TIRES: Vehicles may experience vibration/shimmy in the tire assembly, model xk 2002 and 2003.*jb
  • 30349 - EQUIPMENT:ELECTRICAL: Restricted performance displayed on message center. *jb
  • 41808 - ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD: Corrosion in electrical connectors, located in the engine compartment, that supply power to the heated windshield. *tt
  • 50150 - STRUCTURE:BODY:DOOR: Some vehicles may experience the draft welt for the front door opening coming loose at the top front corner. *slc
  • 30334 - ELECTRICAL SYSTEM:IGNITION:MODULE: Ecm (engine control module) replacement - engine management questionaire reporting requirements. *tt this bulletin replaced bulletin 303-34, dated 10/99. *tt

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • B0026 [1] ISO/SAE Reserved
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20091014

Interior roof lining over the back seat all of a sudden came loose without warning, fell down and dangled from the roof and completely blocked the view in the rear view mirror out of the back window. The vehicle operation in this condition was totally unsafe to operate. The dealer where i purchased the vehicle and has provided routine maintenance since i have owned the vehicle (maintenance records prove this), repaired the problem (reglued the lining in place with a special adhesive) at my cost ($493.75), claiming the problem was out of warranty, contrary to my consumer complaint that jaguar should pay for the repair of this obvious latent defect, and it being a severe safety issue. The service department stated to me that jaguar cars in the 1998 to 2004 years routinely had this problem (this dealer repaired many and their service records should prove this) because of a design defect of using the wrong type adhesive or glue that connected the felt roof lining to a foam pad on the roof. Normal weather heat deteriorated the glue causing the lining to fall without notice. After 2004 i was told by the service manager the glue was replaced with the correct type adhesive. After many phone calls and letters to jaguar customer service, jaguar refused in writing to compensate me for the latent defect repair of a serious safety problem. I am unaware of jaguar recalling the dated vehicles to repair this safety problem, even though they know it exists, based on the comments from the service manager at my dealer about the regular repairs on 1998-2004 model jaguars. *tr

NoNoN NoneNone20020430

Vehicle was leased new. Vehicle stalls when going from reverse to drive and cooler engine temperatures. Dealer says that there is no remedy currently available. Dealer has also stated that jaguar is aware of the problem but does not have a solution either. Car has less than 500 miles on it. At vehicle delivery, vehicle also had broken power seat track, flaw in headlight and a paint flaw in the trunk.*ak

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