2014 Scion XBScion Xb 2014

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 130240 [USA]: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
    Toyota motor engineering & manufacturing (toyota) is recalling certain 2014-2016 toyota 4runner, 2014-2015 scion xb, lexus is350c, is250c, 2014 toyota sienna, lexus is-f, and 2014-2017 lexus gx460 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.S. Virgin islands or "zone a." toyota is also recalling certain 2011-2013 toyota corolla, corolla matrix, lexus is250, is350, 2011-2016 4runner, 2011-2015 scion xb, lexus is350c, is250c, 2011-2014 toyota sienna, lexus is-f, 2011-2017 lexus gx460, and 2011-2012 lexus es350 vehicles ever registered in the states of arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, and west virginia or "zone b." toyota is also recalling certain 2010-2013 toyota corolla, corolla matrix, lexus is350, 2010-2016 4runner, 2010-2013 lexus is250, 2010-2015 scion xb, lexus is350c, is250c, 2010-2017 lexus gx460, 2010-2014 lexus is-f, and 2010-2012 lexus es350 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode island, south dakota, utah, vermont, washington, wisconsin, and wyoming or "zone c." these vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
    toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began february 15, 2019. Owners may contact toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "zone a" toyota: g0p, lexus: glg; "zone b" toyota: g0r, lexus glh; "zone c" toyota: h0a, and lexus: hla.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 131902 [USA]: Failure of a brake hose will reduce braking performance and increase the risk of a crash.
    Toyota motor engineering & manufacturing (toyota) is recalling certain toyota racing development (trd) brake kits, part numbers ptr09-21111 and ptr09-52080, sold by toyota as an optional accessory for model year 2008-2015 scion xb, and 2011-2016 scion tc vehicles. Over time, the brake hoses in these kits may fatigue and fail.
    toyota will notify all known owners of the scion xb and scion tc vehicles upon which an involved optional trd brake kit could have been installed. If the vehicle is equipped with one of the trd brake kits, it will be replaced with a standard equipment brake kit, free of charge. The recall began november 16, 2018. Owners may contact toyota customer service at 1-888-270-9371. Toyota's number for this recall is j0u.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 119930 [USA]: Accessories that detach from a vehicle may result in a vehicle crash and/or personal injury.
    Southeast toyota distributors, llc (set) is recalling certain model year 2014-2015 toyota 4runner, tacoma, fj cruiser, land cruiser, rav4, scion frs, and xb vehicles. The affected vehicles may have accessories installed by set, such as running boards or other items, that were incorrectly installed. The accessory attaching fasteners were not tightened with the proper torque, possibly causing the accessory to detach from the vehicle.
    set will notify owners, and dealers will inspect and tighten the affected bolts, free of charge. The recall began february 23, 2015. Owners may contact set customer service at 1-866-405-4226. Set's number for this recall is set-14b.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021723 [Canada]: Accessories
    Issue: this recall is for certain block heater kits installed on certain vehicles or sold as accessories at toyota or lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: this recall only affects the following block heater/cord part numbers: C014003034 pk5a408j09 pU14000904 C014003151 pk5a408j13 pU14000905 C014000885 pk5a489j11 pU14000907 C014000888 pk5a489j22 pU14000909 C014000907 pk5a410h00 pU14000911 C014100904 pU14000900 pU14000913 C014100907 pU14000901 pU14003571 C014100911 pU14000902 pk5a408j05 pU14000903 safety risk: engine block heater wiring that overheats or melts could create the risk of a fire. Corrective actions: toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.

  • Recall 2019008 [Canada]: Airbag
    Issue: on certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety risk: if the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective action: owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator or airbag module replaced. Note: the canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.

  • Recall 2018524 [Canada]: Brakes
    On certain vehicles equipped with the accessory toyota racing development (trd) brake kit, the stainless steel braided front brake hoses could fatigue over time, causing them to leak. A sudden brake fluid leak could result in longer braking distances, increasing the risk of a crash causing injury and/or damage to property. Correction: dealers will the remove the trd brake kit and replace it with a standard equipment brake kit for that vehicle model.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • Z3G_Dealer_Lette - STRUCTURE: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the v
  • Z2G_Dealer_Lette - STRUCTURE: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the v
  • ZKG_Dealer_Lette - STRUCTURE: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the v
  • Support Program - STRUCTURE: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the v
  • Takata CSP Cover - AIR BAGS: Csp: takata csp coverage job aid - published 7.28.2022
  • 22TE04 - Takata - AIR BAGS: Csp: on july 30, 2018, a settlement of claims for economic loss related to takata airbag inflators was approved for full implementation. The settlement includes toyota?S agreement to provide a customer support program (?Csp?) for 2002-2019
  • ZKG_Dealer_Lette - EQUIPMENT: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the veh
  • ZKG_Paint_Repair - EQUIPMENT: Csp: customer support program zkg - paint repair process operation flow chart
  • ZKG Important Up - STRUCTURE: Dl: customer support program zkg multiple models and model years vehicles painted with blizzard pearl (070) or super white (040) paint color coverage for peeling of factory-applied paint
  • ZKG Customer Sup - STRUCTURE: Rl: customer support program zkg multiple models and model years vehicles painted with blizzard pearl (070) or super white (040) paint color coverage for peeling of factory-applied paint
  • S SB 0024 14A - POWER TRAIN: Automatic/continuously variable transmission replacement precautions
  • S SB 0017 14A - ELECTRICAL SYSTEM: Immobilizer and smart key reset
  • S-TT-0117-20 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS: Tt: hvac drain tube is found to be blocked/clogged.
  • ZKG_Dealer_Lette - EQUIPMENT ADAPTIVE/MOBILITY: Ti: technical instructions customer support program zkg multiple models and model years vehicles painted with blizzard pearl (070) or super white (040) paint color coverage for peeling of factory-applied paint
  • ZKG_Dealer_Lette - EQUIPMENT ADAPTIVE/MOBILITY: Dl: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied during the veh
  • 20R001 Toyota Cu - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Dl: toyota plans to send safety recall follow-up notices for the above referenced campaigns to remind owners whose vehicles have not yet had campaign repairs completed.
  • ZKG_Technical In - EQUIPMENT ADAPTIVE/MOBILITY: Technical instructions: customer support program zkg ? Technical instructions. December 12, 2019. This document has been updated to clarify that only authorized toyota dealerships are authorized to confirm if the paint peeling condition is
  • ZKG_Dealer Packa - EQUIPMENT ADAPTIVE/MOBILITY: Dealer package: december 12, 2019 this document has been updated to clarify that only authorized toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the pain
  • S-SB-0004-19 - STRUCTURE: Tsb: some 2012 ? 2015 model year iq painted with 070 blizzard pearl and 2008 ? 2015 model year xb vehicles painted with 040 super white may exhibit peeling paint on one or more metal body panels. The paint may peel between the primer and e-
  • S-S-0003-14_Obso - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Tsb: obsolete notice december 20, 2019: this bulletin is no longer applicable and is now obsolete.
  • ZKG_Dealer Packa - STRUCTURE:BODY: Dealer package: toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indicate that vehicles with these specific paint colors, applied du
  • ZKG_Dealer Packa - STRUCTURE:BODY: Dealer package: phase 1 - customer notification phase repair not yet available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports ind
  • ZKG_Region Lette - STRUCTURE:BODY: Region letter: phase 1 ? Customer notification phase repair not yet available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports ind
  • ZKG_Dealer Email - STRUCTURE:BODY: Dealer email: phase 1 - customer notification phase repair not yet available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indic
  • ZKG_Region Email - STRUCTURE:BODY: Region email: phase 1 - customer notification phase repair not yet available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied blizzard pearl or super white paint colors. These reports indic
  • ZE7 Phase 2 POL1 - ENGINE AND ENGINE COOLING: Warranty policy bulletin: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excess
  • S-SB-0012-14-Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: revision notice august 23, 2017 rev1: ? Applicability has been updated to include 2015 model year xb vehicles, 2015 ? 2016 model year tc vehicles, and 2016 model year im vehicles. ? The parts information section has been updated. Any p
  • ZE7_WEP_Customer - EQUIPMENT: Dd: toyota has updated the customer handling reference guide to include the expansion vehicles; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along wit
  • ZE7_Dealer Daily - EQUIPMENT: Dd: toyota has updated the customer handling reference guide to include the expansion vehicles; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along wit
  • ZE7_Dealer Daily - EQUIPMENT: Dd: toyota has updated the customer handling reference guide; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided faq to r
  • ZE7_WEP_Warranty - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This warranty enhancement program will be launched in two phases due to current part production capacity limitations. Initially, toyota will
  • ZE7_WEP_Dealer L - ENGINE AND ENGINE COOLING: Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • ZE7_WEP_Region L - ENGINE AND ENGINE COOLING: Rl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • S-SB-0015-14 Rev - EQUIPMENT: Sb: flash reprogramming allows the ecu software to be updated without replacing the ecu. Flash calibration updates for specific vehicle models/ecus are released as field-fix procedures described in individual service bulletins. This bulleti
  • S-SB-0003-14 Rev - EQUIPMENT: Ssb: scion models equipped with the bespoke premium audio featuring aha? Require a special service tool (sst) usb drive to update the map, points of interest, gracenote, and system software. The sst is used with all vehicles to deliver th
  • ZE7_Service Cons - ENGINE AND ENGINE COOLING: Warranty enhancement: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive eng
  • WPB (POL 14-12)_ - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive engine oil consumpt
  • S-TT-0098-15 - ENGINE AND ENGINE COOLING: Tt: ? Based on current part order allocation, some piston types have been incorrectly identified while undergoing the ze7 2az oil consumption repair procedure. ? Replacement pistons for ze7 should be ordered based on the pistons removed fr
  • ZE7_Warranty Enh - ENGINE AND ENGINE COOLING: Ec: currently the reair kit for rav4 vehicles pn: 04004-11828 is missing exhaust gasket 90917-06078 at this time to supplement this kit contents. The warranty system has been modified to accept this additional required part.
  • ZE7_Part Status - ENGINE (PWS): Electronic communication: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive
  • ZE7_Part Status - ENGINE (PWS): Electronic communication: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive
  • S-SB-0012-14 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some vehicles in particular geographic areas may exhibit a condition where the hvac evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (arinix tip) is now available to help minimize future o
  • S-TT-0077-14 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: To minimize possible damage to the tire pressure warning valve and transmitter, the following guidelines she be practiced when dismounting or mounting tires onto wheels that contain a tire pressure monitoring system (tpms).
  • S-SB-0012-14 - ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS: Some vehicles in particular geographic areas may exhibit a condition where the hvac evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (arinix tip) is now available to help minimize future o
  • S-SB-0035-13 Rev - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Tsb: revision notice november 10, 2016 rev1: ? Applicability has been updated to include 2015 model year xb vehicles, 2016 model year im vehicles, and 2015 ? 2016 tc vehicles. ? The parts information section has been updated. Any previo
  • S-SB-0003-10 Rev - UNKNOWN OR OTHER: Tsb: obsolete notice-june 6, 2014: this bulletin is now obsolete.
  • S-SB-0015-14 - ELECTRICAL SYSTEM:SOFTWARE: Tsb: flash reprogramming allows the ecu software to be updated without replacing the ecu. Flash calibration updates for specific vehicle models/ecus are released as field-fix procedures described in individual service bulletins. This bullet
  • S-TT-0073-13 Rev - ENGINE (PWS): Tech tip: starting with the 2010 model year, scion began a gradual transition to the use of synthetic 0w20 viscosity engine oil. There are multiple benefits of this oil including: reduced friction and wear on engine surfaces, improved fuel
  • S-SB-0017-14 Rev - EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES: Tsb: the immobilizer and smart key reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.
  • S-SB-0017-14 - EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES: Tsb: the immobilizer and smart key reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to
  • ZE7_Part Status - ENGINE (PWS): Electronic communication: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive
  • ZE7_Part Status - ENGINE (PWS): Electronic communication: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive
  • ZE7_WEP_Customer - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Dd: toyota has updated the customer handling reference guide to include the expansion vehicles; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along wit
  • ZE7_Dealer Daily - ENGINE (PWS): Dd: toyota has updated the customer handling reference guide to include the expansion vehicles; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along wit
  • ZE7_Dealer Daily - ENGINE (PWS): Dd: toyota has updated the customer handling reference guide; please refer to tis for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided faq to r
  • ZE7_WEP_Warranty - ENGINE (PWS): Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This warranty enhancement program will be launched in two phases due to current part production capacity limitations. Initially, toyota will
  • ZE7_WEP_Dealer L - ENGINE (PWS): Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • ZE7_WEP_Region L - ENGINE (PWS): Rl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • S-SB-0015-14 Rev - ENGINE (PWS): Sb: flash reprogramming allows the ecu software to be updated without replacing the ecu. Flash calibration updates for specific vehicle models/ecus are released as field-fix procedures described in individual service bulletins. This bulleti
  • S-SB-0003-14 Rev - ELECTRICAL SYSTEM: Ssb: scion models equipped with the bespoke premium audio featuring aha? Require a special service tool (sst) usb drive to update the map, points of interest, gracenote, and system software. The sst is used with all vehicles to deliver th
  • ZE7_Warranty Enh - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Ec: currently the reair kit for rav4 vehicles pn: 04004-11828 is missing exhaust gasket 90917-06078 at this time to supplement this kit contents. The warranty system has been modified to accept this additional required part.
  • ZE7_Service Cons - ENGINE (PWS): Warranty enhancement: background as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive eng
  • S-TT-0067-13 - VISIBILITY: Tips for writing a dpr (dealer product report) on manufacturing issues for windows and windshields.
  • S-TT-0017-10 Rev - EQUIPMENT: Certain service publications, technical service bulletins, service campaign technical instructions and service & parts operation communication bulletins may reference specifically required adhesives and sealants
  • S-TT-0032-11 Rev - EQUIPMENT: Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications. The quick reference chart is applicable to current generation vehicles only.
  • S-SB-0035-13 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Some 2008 ? 2016 model year scion vehicles may exhibit odors naturally occurring from the hvac system and/or related environmental factors. Although there is no way to eliminate these odors, follow the general procedure in this bulletin to
  • S-TT-0069-13 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: To receive satellite radio functions after the initial trial period has expired, the customer must enter into a contract with xm satellite radio inc. After entering into a contract, registration of an 8-digit xm radio id is required. This 8
  • S-TT-0075-13 - VISIBILITY:GLASS, SIDE/REAR: The appearance of spots in tempered glass (when viewed at certain angles) is the result of the heat treating and quick quenching process during manufacturing.
  • S-TT-0073-13 - ENGINE (PWS): Due to the improved performance and durability of 0w-20 synthetic oil, scion has extended the oil change intervals to 10,000 miles for vehicles that require this oil (except for fr-s). With this change, the following should be noted
  • S-SB-0020-11 - POWER TRAIN:AUTOMATIC TRANSMISSION: The purpose of this service bulletin is to provide precautions to follow when installing an automatic transmission/transaxle assembly to avoid mil ?On,? Shifting issues, and/or transmission damage. Use the information in this bulletin when
  • S-SB-0038-13 - EQUIPMENT:OTHER:LABELS: Customer retention and proper maintenance of vehicles has been a major focus for toyota and scion. To help remind customers that regular oil changes are essential to the proper maintenance of their vehicle, dealers are required to begin ins
  • S-SB-0037-13 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: 2014 pre-delivery service check sheet
  • S-SB-0037-11 Rev - SEATS: All scion models may include side airbags as optional equipment. Scion does not recommend replacement of original seat covers with non-scion leather or other seat cover materials on vehicles due to the following: seat covers not recommend
  • S-TT-0032-11 Rev - TIRES: Please refer to the following recommendations for the best practices for vehicle tire rotations.
  • S-SB-0016-13 - EQUIPMENT ADAPTIVE/MOBILITY: 2014 model year vehicles are equipped with driver?S side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side floor mats as well. Follow the appro
  • S-SB-0005-12 Rev - EQUIPMENT: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage condition
  • S-SB-0003-14 - EQUIPMENT: Scion models equipped with the bespoke premium audio featuring aha? Require a special service tool (sst) usb drive to update the map, points of interest, gracenote, and system software. The sst is used with all vehicles to deliver the upd
  • ZE7_Warranty Pol - ENGINE (PWS): Warranty policy bulletin (pol14-12): toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibi
  • ZE7_Warranty Pol - ENGINE (PWS): Warranty policy bulletin (pol14-12): toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibi
  • ZE7_Warranty Pol - ENGINE (PWS): Warranty policy bulletin (pol14-12): added the short block release authorization flow chart. Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phas
  • S-SB-0005-15 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Ssb: the procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable repair manual for vehicle specific repair procedures and parts.
  • ZE7_Phase 2_WPB( - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where the vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive oil consumption
  • S-TT-0099-15 - ENGINE AND ENGINE COOLING: Tt: * there has been some concern with 3 piece piston ring installations for 2az-fe engines. * this tech tip contains the accepted installation method required for scion vehicles.
  • S-SB-0024-11 Rev - ENGINE AND ENGINE COOLING: Ssb: some 2007 - 2010 model year tc and 2008 - 2015 model year xb vehicles equipped with the 2az-fe engine may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption. Use the following repair proc
  • ZE7_Phase 2_Warr - ENGINE AND ENGINE COOLING: Wpb: the engine is covered under the toyota new vehicle limited warranty for 5 years from the date of first use or 60,000 miles (whichever occurs first). However, toyota is announcing a warranty enhancement program to cover warranty work fo
  • ZE7_Phase 2_Warr - ENGINE AND ENGINE COOLING: Wpb: the engine is covered under the toyota new vehicle limited warranty for 5 years from the date of first use or 60,000 miles (whichever occurs first). However, toyota is announcing a warranty enhancement program to cover warranty work fo
  • ZE7_Important Do - ENGINE (PWS): Dd: in limited cases vehicles being serviced for ze7 will require a replacement short block. Dealers will need to install the dowel pins between the short block and lower crankcase when performing this repair. A tech tip will be released in
  • S-SB-0031-14 Rev - ENGINE AND ENGINE COOLING: Ssb: some 2007 - 2009 model year tc and 2008 - 2015 model year xb vehicles equipped with 2az-fe engines may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption. Use the inspection procedure in th
  • S-SB-0004-15 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Ssb: some 2013 - 2015 model year scion vehicles equipped with bespoke premium audio featuring aha(version less than 14.1.0) may exhibit one or more of the following conditions: * when using the navigation route guidance the arrival time a
  • S-SB-0023-11 Rev - EQUIPMENT: Ssb: when servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or othe
  • ZE7_POL14-12_WEP - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This warranty enhancement program will be launched in two phases due to current part production capacity limitations. Initially, toyota will
  • ZE7_VIN Expansio - ENGINE AND ENGINE COOLING: Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota is preparing a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain 2
  • ZE7_WEP_Updated_ - ENGINE AND ENGINE COOLING: Ec: the tamper tape recommended for the 2az-fe engine oil consumption inspection procedure found in t-sb-0158 (toyota) and s-sb-0031-14 (scion) is now available at the mdc. The bulletins will be updated to reflect the new ordering process a
  • S-SB-0002-15 - STRUCTURE:BODY: Ssb: on some vehicles, when rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the rapgard. T
  • S-TT-0090-15 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: some vehicles equipped with display audio may exhibit a condition where the touch screen is inoperative.
  • ZE7_Service Cons - ENGINE AND ENGINE COOLING: Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • ZE7_WPB_WEP_Publ - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive engine oil consumpt
  • S-TT-0094-15 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: iphone text messages do not appear on multi media display.
  • S-SB-0012-15 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Ssb: while a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life. Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating veh
  • S-TT-0090-15 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Tt: some vehicles equipped with display audio may exhibit a condition where the touch screen is inoperative.
  • ZE7_WEP_Updated_ - ENGINE AND ENGINE COOLING: Ec: the tamper tape recommended for the 2az-fe engine oil consumption inspection procedure found in t-sb-0158 (toyota) and s-sb-0031-14 (scion) is now available at the mdc. The bulletins will be updated to reflect the new ordering process a
  • S-SB-0002-15 - STRUCTURE:BODY: Ssb: on some vehicles, when rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the rapgard. T
  • S-SB-0031-14 Rev - ENGINE AND ENGINE COOLING: Ssb: some 2007 - 2009 model year tc and 2008 - 2015 model year xb vehicles equipped with 2az-fe engines may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption. Use the inspection procedure in th
  • S-SB-0004-15 - ELECTRICAL SYSTEM:SOFTWARE: Ssb: some 2013 - 2015 model year scion vehicles equipped with bespoke premium audio featuring aha (version less than 14.1.0) may exhibit one or more of the following conditions: * when using the navigation route guidance the arrival time
  • S-SB-0023-11 Rev - EQUIPMENT:ELECTRICAL: Ssb: when servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or othe
  • S-SB-0005-15 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Ssb: the procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable repair manual for vehicle specific repair procedures and parts.
  • ZE7_Service Cons - ENGINE AND ENGINE COOLING: Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota has announced a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain
  • ZE7_WPB_WEP_Publ - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive engine oil consumpt
  • S-TT-0094-15 - ELECTRICAL SYSTEM:SOFTWARE: Tt: iphone text messages do not appear on multi media display.
  • S-SB-0012-15 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Ssb: while a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life. Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating veh
  • ZE7_POL14-12_WEP - ENGINE AND ENGINE COOLING: Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This warranty enhancement program will be launched in two phases due to current part production capacity limitations. Initially, toyota will
  • ZE7_VIN Expansio - ENGINE AND ENGINE COOLING: Dl: as part of our continual efforts to ensure the best in customer satisfaction, toyota is preparing a warranty enhancement program to extend warranty coverage to address customer complaints of excessive engine oil consumption on certain 2
  • S-SB-0040-08 Rev - POWER TRAIN:AUTOMATIC TRANSMISSION: Tsb: the purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year automatic transmissions.
  • S-TT-0065-13 - POWER TRAIN:AUTOMATIC TRANSMISSION: Tech tip: the purpose for this tech tip is to help identify the shift-lock override cover location when performing pre delivery service (pds). The shift lock override cover is typically attached to the shifter, for the xb however, the cover
  • S-SB-0020-11 Rev - POWER TRAIN:AUTOMATIC TRANSMISSION: Tsb: obsolete notice-october 16, 2014: this bulletin is now obsolete. Please see s-sb-0024-14.
  • S-SB-0041-08 Rev - POWER TRAIN:AUTOMATIC TRANSMISSION: Tsb: the purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year remanufactured automatic transmissions.
  • S-SB-0024-14 - POWER TRAIN:AUTOMATIC TRANSMISSION: Tsb: the purpose of this service bulletin is to provide precautions to follow when installing an automatic transmission/transaxle assembly to avoid mil "on," shifting issues, and/or transmission damage. Use the information in this bulletin
  • S-SB-0005-11 Rev - POWER TRAIN:AUTOMATIC TRANSMISSION: Tsb: world standard (ws) automatic transmission fluid (atf) was introduced to reduce maintenance costs and increase the mileage between scheduled maintenance checks. Here are some important tips when working with atf-ws in toyota vehicles r
  • S-SB-0003-11 Rev - WHEELS: Tsb: the purpose of this service bulletin is to provide information regarding the installation of the correct torque converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing w
  • WPB (POL 14-12)_ - ENGINE (PWS): Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive engine oil consumpt
  • S-TT-0098-15 - ENGINE (PWS): "tt: based on current part order allocation, some piston types have been incorrectly identified while undergoing the ze7 2az oil consumption repair procedure. Replacement pistons for ze7 should be ordered based on the pistons removed from
  • POL 14-12 - ENGINE (PWS): Wpb: toyota has received some reports where the vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive oil consumption
  • S-TT-0099-15 - ENGINE (PWS): "tt: there has been some concern with 3 piece piston ring installations for 2az-fe engines. This tech tip contains the accepted installation method required for scion vehicles."
  • S-SB-0024-11 REV - ENGINE (PWS): "ssb: some 2007 2010 model year tc and 2008 2015 model year xb vehicles equipped with the 2az-fe engine may exhibit engine oil consumption. The piston assembly has been changed to minimize oil consumption. Use the following repair pro
  • ZE7_PHASE2 11/18 - ENGINE (PWS): "wpb: the engine is covered under the toyota new vehicle limited warranty for 5 years from the date of first use or 60,000 miles (whichever occurs first). However, toyota is announcing a warranty enhancement program to cover warranty work f
  • ZE7_PHASE2 11/17 - ENGINE (PWS): "wpb: the engine is covered under the toyota new vehicle limited warranty for 5 years from the date of first use or 60,000 miles (whichever occurs first). However, toyota is announcing a warranty enhancement program to cover warranty work f
  • ZE7_IMP 11/12 - ENGINE (PWS): Dd: in limited cases vehicles being serviced for ze7 will require a replacement short block. Dealers will need to install the dowel pins between the short block and lower crankcase when performing this repair. A tech tip will be released in
  • POL14-12 - ENGINE (PWS): Warranty policy bulletin (pol14-12): toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibi
  • ZE7 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Warranty policy bulletin (pol14-12): added the short block release authorization flow chart. Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phas
  • S-TT-0065-13 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT: Summary to be provided on a future date.
  • S-TT-0073-13 - ENGINE (PWS): Summary to be provided on a future date.
  • S-TT-0075-13 - VISIBILITY: Summary to be provided on a future date.
  • S-TT-0073-13 - ENGINE (PWS): Summary to be provided on a future date.
  • S-TT-0069-13 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Summary to be provided on a future date.
  • S-TT-0069-13 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: Summary to be provided on a future date.
  • S-TT-0067-13 - VISIBILITY: Summary to be provided on a future date.
  • S-TT-0002-10 - EQUIPMENT: Summary to be provided on a future date.
  • S-TT-0002-10 - EQUIPMENT: Summary to be provided on a future date.
  • S-SB-0038-13 - EQUIPMENT: Summary to be provided on a future date.
  • S-SB-0035-13 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Summary to be provided on a future date.
  • S-SB-0019-13 - ENGINE (PWS): Summary to be provided on a future date.
  • S-SB-0016-13 - EQUIPMENT: Summary to be provided on a future date.
  • S-SB-0003-14 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Summary to be provided on a future date.
  • S-SB-003-10 - ENGINE (PWS): Summary to be provided on a future date.
  • S-TT-0077-14 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Summary to be provided on a future date.
  • S-TT-0059-13 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Summary to be provided on a future date.
  • S-SB-0012-14 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: Summary to be provided on a future date.
  • POL14-12 - ENGINE (PWS): Toyota 2007-2015 camry,solara, corolla, corolla matrix, rav4, scion tc, xb: revised 5/19/ 2015 bulletin information involving warranty enhancement program regarding certain model vehicles extension due to excessive engine oil. *lj revis
  • TC15-022 - ENGINE (PWS): This tsb contains an owner letter. See document search button. Bulletin information involving warranty enhancement program coverage for engine oil consumption for certain vehicles 2007-2015 camry, corolla, rav4, scion tc, scionxb. *lj
Known Recall Investigations
  • Desiccated air bag inflator rupture investigation as of 20210917

    From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.Nhtsa.Gov/sites/nhtsa.Gov/files/documents/expert_report-hrblomquist.Pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in us vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004l that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated psan inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All takata inflators produced with propellant 2004l contain desiccant, and none of these desiccated inflators using propellant 2004l are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated psan inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- takata (now known as tk global), the independent testing coalition, and exponent -- have been studying the long-term behavior of takata desiccated psan inflators using propellant 2004l (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004l is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004l.The office of defects investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated psan frontal inflators manufactured by takata. This investigation will require extensive information on takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated psan inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.Gov/recalls?Nhtsaid=ea21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede ea15-001, which remains open.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoN NoneNone20200129

Tl* the contact owns a 2014 scion xb. The contact stated that the brake pedal was applied however was lose. The vehicle failed to stop and crashed into a vehicle. There were no warning lights illuminated. There were no reported injuries. The air bags did not deploy. The contact called markquart toyota (1844 commercial blvd, chippewa falls, wi 54729(715) 834-4440) but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 13,000. The vin was not available.

CrashNoN NoneNone20200128

Tl* the contact owns a 2014 scion xb. The contact stated that the brake pedal was applied however was lose. The vehicle failed to stop and crashed into a vehicle. There were no warning lights illuminated. There were no reported injuries. The air bags did not deploy. The contact called markquart toyota (1844 commercial blvd, chippewa falls, wi 54729(715) 834-4440) but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 13,000. The vin was not available.

NoNoN NoneNone20190718

Air bag light illuminated. Dealer identified problem as "found spiral cable failed. Internal parts failure, spiral cable is behind the steering wheel and controls the driver side air bag unit" quoted cost of repair: $552 on top of the $130 already spent to discover the cause .

NoNoN NoneNone20190310

Takata recall, i received the letter from toyota air bags recall fro my scion xb 2014, i called toyota (410 and bandera in san antonio tx ) and refuse to make an appointment for me

NoNoN NoneNone20190211

Car burning oil, 128000 miles. Oil light can on before oil change was needed. Checked oil level it was really low. No visible leaks. I had to add 1 quart of oil 1 month getting oil changed. I have read that scion xb has had a problem with oil consumption because of the piston rings in previous models.Wondering if my car is having the same problem

NoNoN NoneNone20190114

Tl* the contact owns a 2014 scion xb. The contact received notification of nhtsa campaign number: 19v005000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mike erdman toyota (4650 fl-520, cocoa, fl 32926, (321) 453-1313) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated all issues were resolved.*jb

NoNoN NoneNone20180801

Tl* the contact owns a 2014 scion xb. The contact stated that the vehicle experienced severe oil consumption. The oil level warning light was illuminated. The vehicle was taken to an independent mechanic who confirmed that the vehicle was consuming a lot of oil. The contact spoke to north hollywood toyota (4606 lankershim blvd, north hollywood, ca 91602) where they acknowledged that the failure was a known issue however, there were no recalls on the vehicle related to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.*dt

NoNoN NoneNone20180731

Tl* the contact owns a 2014 scion xb. The contact stated that the vehicle experienced severe oil consumption. The oil level warning light was illuminated. The vehicle was taken to an independent mechanic who confirmed that the vehicle was consuming a lot of oil. The contact spoke to north hollywood toyota (4606 lankershim blvd, north hollywood, ca 91602) where they acknowledged that the failure was a known issue however, there were no recalls on the vehicle related to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.*dt

NoNoN NoneNone20180726

Tl* the contact owns a 2014 scion xb. The contact stated that the passenger side running board was detached and hanging from the vehicle. The vehicle was taken to toyota pasadena (3600 e foothill blvd, pasadena, ca 91107, (626) 795-9787) where the contact was informed that the vehicle was not included in any recalls. The failure was not diagnosed or repaired and the contact was advised that he would be responsible for any fees. The manufacturer had not been contacted. The failure mileage was 55,000.

NoNoN NoneNone20150906

Tl* the contact owns a 2014 scion xb. The contact stated that there was premature rust on the roof of the vehicle, which progressed without warning. The vehicle was taken to a dealer who painted the top of the windshield near the roof. The extensive rust was not coated by the dealer. The contact was concerned that the failure may persist. The failure was reported to the manufacturer. The failure mileage was not available. ...Updated 02/19/16 *bf *tr

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