2019 Subaru LEGACYSubaru Legacy 2019

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 181609 [USA]: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
    Subaru of america, inc. (subaru) is recalling certain 2019-2020 ascent, 2018 forester, 2018-2020 impreza, legacy, outback, 2018-2019 brz, wrx, and toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
    dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed september 24, 2021. Subaru and toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is wrg-21.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 142954 [USA]: If the low pressure fuel pump fails, the engine may stall without the ability to restart the vehicle, increasing the risk of a crash.
    Subaru of america, inc. (subaru) is recalling certain 2019 impreza, outback, legacy, and ascent vehicles. The low pressure fuel pump may become inoperative.
    subaru will notify owners, and dealers will replace the low pressure fuel pump, free of charge. The recall began june 4, 2020. Owners may contact subaru customer service at 1-844-373-6614. Subaru's number for this recall is wrd-20.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 156697 [USA]: In the event of a crash, the reduced strength of the vehicle body may increase the risk of injury.
    Subaru of america, inc. (subaru) is recalling certain 2019 legacy and outback vehicles. Spot welds located on the duct below the cowl panel may have been improperly applied, impacting the vehicle's body strength.
    subaru will notify owners, and dealers will inspect the vehicles and repair or repurchase the vehicle, as necessary, free of charge. The recall began july 26, 2019. Owners may contact subaru customer service at 1-844-373-6614. Subaru's number for this recall is wuh-93.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021466 [Canada]: Fuel supply
    Issue: on certain vehicles, the low-pressure fuel pump could fail. If this happens, then engine may run rough or may not start and the check engine light may turn on. This could also result in a sudden loss of engine power while driving. Safety risk: a sudden loss of engine power could increase the risk of a crash. Corrective actions: subaru will notify owners by mail and instruct you to take your vehicle to a dealer to replace the fuel pump.

  • Recall 2019318 [Canada]: Structure
    Issue: certain vehicles may have been built with spot welds that were not properly applied to the duct below the cowl panel. This could reduce the vehicle’s body strength. Safety risk: in a crash, the vehicle structure may not perform as designed. This could create an increased risk of injury. Corrective actions: subaru will notify owners by mail and instruct them to take their vehicle to a dealer for an inspection. If improperly applied spot welds are found, the owner will have the option of exchanging the vehicle, having it repurchased, or having the vehicle repaired at the factory.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • FAQ 15-318-24R - ELECTRICAL SYSTEM: T16 volte warranty extension (15-318-24r) frequently asked questions.
  • 15-318-24R - ELECTRICAL SYSTEM: This bulletin announces the availability of the dcm bypass box designed to be used as an alternative replacement part for data communication module (dcm) in vehicles with no active starlink subscription. There will be a warranty extension f
  • 15-256-19R - ELECTRICAL SYSTEM: This bulletin provides information on a new reprogramming procedure (fota) to optimize the harman gen 3.1 audio and navigation head units (h/u) utilized in the models as listed.
  • 15-236-18R - ELECTRICAL SYSTEM: This bulletin addresses the reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 15-242-19R - EQUIPMENT: This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the gen 2 telematics systema??S remote access features.
  • 15-219-18R - ELECTRICAL SYSTEM: This bulletin addresses an error code 202 and or 204 when attempting to complete the starlink telematics subsription process.
  • 15-318-24R - ELECTRICAL SYSTEM: This bulletin announces the availability of the dcm bypass box designed to be used as an alternative replacement part for data communication module (dcm) in vehicles with no active starlink subscription.
  • 15-318-24R - ELECTRICAL SYSTEM: This bulletin announces the availability of the dcm bypass box designed to be used as an alternative replacement part for data communication module (dcm) in vehicles with no active starlink subscription.
  • 15-318-24 - ELECTRICAL SYSTEM: This bulletin announces the availability of a data communication module (dcm) bypass box. This has been designed as an alternative replacement part for vehicles without active starlink subscriptions. The bypass box will support audio functi
  • 15-256-19R - ELECTRICAL SYSTEM: This bulletin provides information on a new reprogramming procedure (fota) to optimize the harman gen 3.1 audio and navigation head units (h/u) utilized in the models as listed.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 07-207-22R - ELECTRICAL SYSTEM: In the interest of customer satisfaction, subaru of america, inc. Is extending the new car basic warranty coverage for the 12 volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six t
  • 09-110-23R - ENGINE AND ENGINE COOLING: This service information bulletin announces diagnostic service procedures to be followed when dtc P0420 (catalyst system efficiency below threshold bank 1) is detected by the engine control module (ecm).
  • 09-110-23 - ENGINE AND ENGINE COOLING: This service information bulletin announces diagnostic service procedures to be followed when dtc P0420 (catalyst system efficiency below threshold bank 1) is detected by the engine control module (ecm). If dtc P0420 is found to be stored i
  • 15-266-20R - ELECTRICAL SYSTEM: This bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their gen 2/gen 3 telematics system equipped subaru.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed
  • 15-314-23 - ELECTRICAL SYSTEM: This bulletin is to inform you of the availability of the new auxiliary usb terminal and adapter cord designed to address cases of intermittent communication loss when using apple carplay and/or android auto application connected via the au
  • 18-231-23 - ELECTRICAL SYSTEM: This bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the eyesighta? System after body repair procedures have been performed.
  • 15-282-21R - ENGINE AND ENGINE COOLING: This service information bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the starlink remote engine start (res) feature.
  • 01-168-09R - ELECTRICAL SYSTEM: The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the subaru lock information web-site.
  • 07-207-22R - ELECTRICAL SYSTEM: In the interest of customer satisfaction, subaru of america, inc. Is extending the new car basic warranty coverage for the 12 volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six t
  • 09-109-23 - ENGINE AND ENGINE COOLING: This bulletin announces diagnostic procedures along with availability of new engine control module (ecm) reprogramming files to address dtc P2404 (evap system leak detection pump sensor circuit range/performance) detection.
  • 15-285-21R - ELECTRICAL SYSTEM: This bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation.
  • 07-223-23R - ELECTRICAL SYSTEM: This bulletin announces the availability of a new genuine subaru replacement battery introduced to replace the current battery (soa821b400). The new battery (soa821b950) has a higher capacity and is slightly different in size.
  • 12-249-23R - EQUIPMENT: This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time exposure to pollen on painted surfaces on vehicles imported from japan. This bulletin does not apply to sia built vehicles.
  • 07-223-23 - ELECTRICAL SYSTEM: This bulletin announces the availability of a new genuine subaru replacement battery introduced to replace the current battery (soa821b400) once current inventory is depleted.
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
  • 16-132-20R - POWER TRAIN: This service information bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions used in the models liste
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 16-136-22R - ENGINE AND ENGINE COOLING: This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration.
  • 15-300-22R - ENGINE AND ENGINE COOLING: This service information bulletin provides the diagnostic procedure for the starlinka? Remote engine start (res). All gen2 and gen3 telematics equipped models.
  • 15-299-22R - ENGINE AND ENGINE COOLING: This bulletin announces an application change to the remote engine starter (res) control unit on 2019 outback & legacy models.
  • 15-255-19R - ELECTRICAL SYSTEM: Map data update procedure for harman gen 3.1 navigation equipped head units (h/u).
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 17-18-23 - AIR BAGS: This bulletin announces availability of the one-time use mounting clip and spacer clip for the air bag curtain module.
  • 15-282-21R - ENGINE AND ENGINE COOLING: This bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the starlink remote engine start (res) feature.
  • 15-256-19R - ELECTRICAL SYSTEM: This bulletin provides information on a new reprogramming procedure (fota) to optimize the harman gen 3.1 audio and navigation head units (h/u) utilized in the models as listed.
  • 07-217-23 - EQUIPMENT: This bulletin announces additional cautions being added to the ownera??S manual and service manual regarding the operation of door locks.
  • 16-132-20R - POWER TRAIN: This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions used in the models listed.
  • 15-266-20R - ELECTRICAL SYSTEM: This service information bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their gen 2/gen 3 telematics system equipped subaru.
  • 1212711R - VISIBILITY:GLASS, SIDE/REAR: If you encounter a customer complaint of a white residue build up on the rear door partition glass or interior molding, it may be crystallized salt.
  • 171713R - AIR BAGS: Event data recorder (edr) function of airbag module
  • 036912R - EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER:HOSES/CABLES/RODS/GEARS/STRUT/CYLINDER: 6mt transfer driven gear bearing
  • 15-285-21R - ELECTRICAL SYSTEM: This bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation.
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
  • 1213512R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: If you have copies of 12-135-12r please discard and refer to 07-72-13 for the latest repair procedure.
  • 0214013 - ENGINE AND ENGINE COOLING: Oil filler cap gasket coming unseated
  • Announcements-2 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER: Effective with all 2015 model year cars and forward, the oil change interval is changing to 6,000 miles or 6 months, whichever comes first.
  • WQE41-1 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Puddle light recall
  • 1213712R - VISIBILITY:WINDSHIELD: Eyesight acceptable windshield repair areas
  • 064312R - EQUIPMENT: Etc (electronic toll collection) device mounting guidelines
  • 0116809R - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: Replacement key and immobilizer info
  • 16-131-20R - POWER TRAIN: This service information bulletin provides an updated diagnostic flow along with an important caution to follow for certain cvt solenoid related dtcs as listed.
  • 15-242-19R - ELECTRICAL SYSTEM: This service information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the gen 2 telematics systema??S remote access features.
  • 15-219-18R - ELECTRICAL SYSTEM: When attempting to complete the starlink telematics subscription process, an error code 202 and / or 204 may occur preventing the process from completing successfully.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 07-207-22R - ELECTRICAL SYSTEM: Subaru battery drain product liability litigation.
  • 16-132-20R - POWER TRAIN: This service information bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions used in the models liste
  • 07-207-22R - ELECTRICAL SYSTEM: Subaru battery drain product liability litigation.
  • 16-132-20R - POWER TRAIN: This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions used in the models listed.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressin customer concerns.
  • 15-282-21R - ELECTRICAL SYSTEM: This bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the starlink res feature.
  • 07-207-22R - ELECTRICAL SYSTEM: In the interest of customer satisfaction, subaru of america, inc. Is extending the new car basic warranty coverage for the 12 volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six t
  • 07-207-22R - ELECTRICAL SYSTEM: Subaru battery drain product liability litigation.
  • 5-88-21R - SUSPENSION: This bulletin announces a design change made to the front stabilizer bushings.
  • SubaruNet Announ - ELECTRICAL SYSTEM: Battery class action settlement resources. (2)
  • SubaruNet Announ - ELECTRICAL SYSTEM: Battery drain class action settlement- warranty extension training.
  • 07-207-22R - ELECTRICAL SYSTEM: This bulletin announces a warranty extension information regarding 12 volt vehicle batteries.
  • SubaruNet Announ - ELECTRICAL SYSTEM: Announcement to subaru retailers regarding the preliminary settlement in a class action lawsuit regarding battery drain in certain subaru vehicles.
  • 01-167-08R - EQUIPMENT: This bulletin contains additional information for recommended materials listed in the service manuals for individual models.
  • 15-302-22 - ELECTRICAL SYSTEM: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • 07-207-22R - ELECTRICAL SYSTEM: This bulletin announces a warranty extension information regarding 12 volt vehicle batteries.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • Subaru Tech Tips - EQUIPMENT: Special edition, 2012 current model subaru evaporative diagnostics and smoke testing.
  • 15-282-21R - ELECTRICAL SYSTEM: This bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the starlink res feature.
  • 15-299-22 - ELECTRICAL SYSTEM: This bulletin announces an application change to the remote engine starter (res) control unit on 2019 outback & legacy models.
  • 16-132-20R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions used in the models listed.
  • 15-298-22 - COMMUNICATION:MANUFACTURER TELEMATICS: This bulletin announces the preferred practices to be used when handling vehicles equipped with gen2 telematics which are enrolled in the subaru starlink® security plus service featuring stolen vehicle recovery plus with immobilizer.
  • 05-88-21 - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin announces a design change made to the front stabilizer bushings.
  • 15-236-18R - EQUIPMENT: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 07-162-19R - LATCHES/LOCKS/LINKAGES:DOORS:LOCK: This bulletin announces availability of reprogramming files to optimize the body integrated unit (biu) operation of the automatic door lock (auto-lock / unlock) feature.
  • 12-203-16R - SEAT BELTS: This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • WRG-21R - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • 09-87-22 - ELECTRICAL SYSTEM: This bulletin announces availability of new reprograming files for the engine control module (ecm).
  • 18-223-22 - EQUIPMENT: The purpose of this bulletin is to provide a description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • 09-83-21R - ENGINE AND ENGINE COOLING: This bulletin announces design change to the water pump assembly.
  • 15-293-22 - EQUIPMENT: This bulletin outlines the operating characteristics of the remote climate control operation on hybrid vehicles.
  • 15-192-22R - ELECTRICAL SYSTEM: This bulletin has been developed to outline the steps for gathering basic essential information during diagnosis and repair of the infotainment concerns. (applicable to all models with harman or denso cp1 infotainment).
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
  • 15-234-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • 01-175-16 - EQUIPMENT: This bulletin provides helpful tips to better utilize the subaru select monitor 4.
  • 16-132-20R - POWER TRAIN: This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions.
  • 15-255-19R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Map data update procedure for harman gen 3.1 navigation equipped head units (h/u).
  • Subarunet Announ - POWER TRAIN: Wrk-21 cvt chain guide breakage recall - customer communications and rental.
  • 03-87-21 - POWER TRAIN: This bulletin provides a repair procedure for r152 type rear differentials.
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
  • 16-132-20R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions.
  • 02-189-22 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK:DRAIN PLUG: This bulletin announces design changes to the engine oil and cvt fluid drain plugs.
  • 15-234-18R - EQUIPMENT:ELECTRICAL: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • 15-240-19R - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
  • 15-255-19R - ELECTRICAL SYSTEM: Map data update procedure for harman gen 3.1 navigation equipped head units.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • 09-83-21 - ENGINE AND ENGINE COOLING: This bulletin announces design change to the water pump assembly.
  • WRG-21R - FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • WRG-21 - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • 12-228-21 - SEATS: This bulletin provides a service procedure to address customer concerns of a ⿿squeaking⿝ -type sound from the front seat(s).
  • WRG-21R - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • Subarunet Announ - FUEL SYSTEM, GASOLINE: Wrg-21 fuel pump impeller failure safety recall ⿿ owner notification.
  • 16-102-16R - EQUIPMENT: This bulletin provides a new flow chart and additional diagnostic tools to assist technicians with troubleshooting dtc P0841- secondary oil pressure sensor performance.
  • 16-103-16R - ELECTRICAL SYSTEM: This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the cvt assembly.
  • SubaruNet Announ - EQUIPMENT: Wrg-21 fuel pump parts scrapping.
  • 15-195-16R - ELECTRICAL SYSTEM: This bulletin provides important information regarding diagnosis and replacement (when applicable) of the starlink telematics data communication module (dcm) along with a new claim submission requirement.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
  • WRG-21R - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • WRD-20R - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • WRG-21 - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019-2020 my ascent, 2018-2019 my brz, 2018 my forester (turbo), 2018-2020 my impreza, 2018-2020 my legacy, 2018-2020 my outback, and 2018-2019 my wrx vehicles i
  • 18-213-21 - EQUIPMENT: This bulletin provides a description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • Subarunet Announ - FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY: Subaru of america, inc. (subaru) is initiating a new safety recall in which the fuel pump may become inoperative.
  • 12-203-16R - SEATS: This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • 16-132-20R - POWER TRAIN: Diagnostic information for alleged chain slip condition on tr580 / tr690 transmissions.
  • 12-253-18R - SEATS: This bulletin provides a procedure to help identify the source of a squeaking, creaking or popping -type sound heard coming from the driver⿿s seat.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 16-131-20R - POWER TRAIN: This bulletin provides corrected diagnostics containing a revised flow for certain cvt solenoid related dtcs.
  • 01-167-08R - EQUIPMENT: This bulletin contains additional information for recommended materials listed in the service manuals for individual models
  • 09-51-08R - EQUIPMENT: This bulletin is to advise of soa⿿s revised catalytic converter recycling program shipping procedure.
  • 02-187-21 - ENGINE AND ENGINE COOLING: This bulletin outlines changes in the service procedure for engine oil pressure inspection.
  • 07-196-21 - ELECTRICAL SYSTEM: This bulletin announces availability of a new reprograming file for the telematics system.
  • 18-206-21 - EQUIPMENT: Description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • 05-85-21R - WHEELS: This bulletin announces a design change made to the tpms valve assemblies.
  • 15-282-21R - ELECTRICAL SYSTEM: This bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the starlink res feature.
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new audio unit amplifier units with revised internal logic designed to optimize efficiency.
  • 11-200-20R - ELECTRICAL SYSTEM: This bulletin announces the availability of reprogramming files to optimize the engine control module (ecm).
  • 05-84-21 - EQUIPMENT: This bulletin announces availability of new front wheel hub assemblies incorporating bearing surfaces having increased resistance to imperfections resulting from shock loads.
  • 15-221-18R - ELECTRICAL SYSTEM: This bulletin provides helpful information about operating conditions observed in the field for technicians to use when diagnosing customer concerns which may arise while operating harman gen 3 navigation and display audio systems.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • 15-240-19R - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
  • 11-201-21 - ELECTRICAL SYSTEM: This bulletin announces availability of reprogramming files to optimize the engine control module (ecm). The new files will address dtc P0116 and hard starting in cold temperature concerns when an accessory engine block heater is utilized.
  • 16-132-20R - POWER TRAIN: This service information bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions.
  • 14-22-16R - EQUIPMENT: To help reduce confusion and increase technician efficiency, subaru of america, inc. (soa) has developed the following cross reference list to help locate the appropriate special service tool.
  • 16-132-20R - POWER TRAIN: This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions.
  • 12-308-21 - SEATS: This bulletin announces a design change made to the front seat hinge bolts.
  • 15-219-18R - ELECTRICAL SYSTEM: This bulletin provides information related to error code 202 and/or 204 generated during the gen 2 telematics subscription process. This bulletin is applicable to all 2019-2021my vehicles equipped with a gen. 2 telematics system.
  • 07-182-20R - LATCHES/LOCKS/LINKAGES: This bulletin provides details regarding the cause of a whining-type sound customers may have concern about when operating their power door locks (lock and/or unlock).
  • 15-266-20R - ELECTRICAL SYSTEM: This bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their gen 2 telematics system equipped subaru.
  • 15-267-20R - ELECTRICAL SYSTEM: This bulletin provides information related to the telematics system's automatic collision notification (acn) and advanced automatic collision notification (aacn) feature operation, diagnostic tips, and best practices.
  • 15-242-19R - ELECTRICAL SYSTEM: This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the gen 2 telematics system's remote access features.
  • 12-203-16R - SEATS: This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
  • 15-236-18R - EQUIPMENT: Reprogramming file availability for optimization of harman gen 3.1 and gen 3.1α audio and navigation head units.
  • 01-168-09R - EQUIPMENT: The purpose of this bulletin is to provide replacement key and immobilizer information.
  • 16-132-20R - EQUIPMENT: This service information bulletin provides updated diagnostic procedures to follow when diagnosing an alleged chain slip condition on the tr580 and tr690 model cvt transmissions.
  • 15-236-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units.
  • 12-203-16R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
  • 12-203-16R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame.
  • 15-219-18R - EQUIPMENT: This bulletin provides information related to error code(s) 202 and/or 204 generated during the gen 2 telematics subscription process.
  • 16-103-16R - POWER TRAIN: This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the cvt assembly.
  • 16-131-20 - POWER TRAIN: This service information bulletin provides corrected diagnostics containing a revised flow for certain cvt solenoid related dtcs.
  • 15-255-19R - EQUIPMENT: Map update for harman gen 3.1 navigation equipped head units.
  • 18-203-20 - EQUIPMENT: The purpose of this bulletin is to provide a description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • 03-85-20R - POWER TRAIN: This bulletin announces the availability of new propeller shaft assemblies.
  • 216316 - ENGINE (PWS): This service information bulletin provides new inspection and repair procedures for avcs (active valve control system) -related dtcs on the fa and fb engine equipped models listed above. The applicable service manuals will be revised with t
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
  • 10-19-20 - EQUIPMENT: The purpose of this bulletin is to provide a description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • 05-80-20 - EQUIPMENT: This bulletin announces availability of new front stabilizer link assemblies equipped with a new dust boot material having enhanced durability and grease retention characteristics.
  • 07-181-20 - ENGINE (PWS): This service information bulletin provides an important step currently missing from the service manual diagnostics for dtc B1572 ⿿imm circuit except antenna circuit⿝.
  • 05-78-20 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: This service information bulletin announces additional diagnostic procedures for tpms related dtc C2921 on the applicable models listed.
  • WRD-20R - EQUIPMENT: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • 18-201-20 - EQUIPMENT: The purpose of this bulletin is to provide a desription of current changes to service manuals available via the subaru technical information system (stis) web site.
  • Subaru Starlink - ELECTRICAL SYSTEM:SOFTWARE: Update your starlink multimedia software and navigation maps.
  • Subaru Starlink - ELECTRICAL SYSTEM: Update for starlink multimedia software. (with 7-inch or 8-inch display)
  • 18-200-20 - EQUIPMENT: This bulletin provides a description of current changes to service manuals.
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimized efficiency.
  • 15-255-19R - EQUIPMENT: Map data update procedure for harman gen 3.1 navigation equipped head unts (h/u).
  • 15-271-20 - ELECTRICAL SYSTEM: This service information bulletin announces discontinuation of both the "stitcher" app and the related news radio feature from the starlink app lineup effective 12 midnight on thursday, september 24, 2020.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 14-22-16R - EQUIPMENT: Special service tools cross reference list.
  • 15-236-18R - EQUIPMENT: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models listed.
  • 15-238-19R - ELECTRICAL SYSTEM: Important: this service information bulletin has been removed following software version 6 release to the field. Please refer to tsb 15-211-17r for gen 3.0 and tsb 15-236-18r for gen 3.1 the update on this condition.
  • 15-266-20 - EQUIPMENT: This service information bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their gen 2 telematics system equipped subaru.
  • 15-267-20 - FORWARD COLLISION AVOIDANCE: This document discusses some of the conditions that may trigger an automatic collision notification (can) (gen1) or advanced automatic collision notification (aacn) (gen2), without a collision, airbag deployment, or accident taking place.
  • WRD-20(Fuel Pump - EQUIPMENT: To support the wrd-20 fuel pump impeller failure campagn, a 20- minute videl along with a supporting post test assigned to all dealer service technicians as 20l001010c - wrd-20 fuel pump impeller failure.
  • WRD-20R - FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • 15-264-20R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The intent of this service information bulletin is to provide technicians and staff members who interact with the telematics system insight to help address questions regarding opeation of the wifi hotspot feature.
  • 15-242-19R - EQUIPMENT: This service information bulletin has been developed for use as a quick reference tool aid in diagnosing operational concerns of the gen 2 telematics system's remote access features.
  • 15-219-18R - ELECTRICAL SYSTEM: This service information bulletin provides telematics system/generation applicability.
  • 15-195-16R - ELECTRICAL SYSTEM: This service information bulletin provides important information regarding diagnosis and replacement (when applicable) of the starlink telematics data communication module (dmc).
  • 15-240-19R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
  • 07-162-19R - EQUIPMENT:ELECTRICAL: This bulletin announces availability of reprogramming files to optimize the body integrated unit (biu) opertation of the automatic door lock (auto-lock/unlock) feature.
  • 11-200-20R - ELECTRICAL SYSTEM:SOFTWARE: This bulletin announces the availability of reprogramming files to optimize the engine control module (ecm) for hard starting in sub-freezing temperatures, dtc P0400, and surging in high altitudes.
  • WRD-20R - EQUIPMENT ADAPTIVE/MOBILITY: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • 01-181-20 - EQUIPMENT: All models (vehicle cleaning- covid-19best practices)
  • Subarunet Announ - FUEL SYSTEM, GASOLINE: Parts managers/service managers; sales orders were placed and are currently being shipped directly to the retailers for all known sslp and cop vehicles which fall under wrd-20.
  • 11-200-20R - ELECTRICAL SYSTEM: This bulletin announces the availability of reprogramming files to optimize the engine control module (ecm).
  • WRD-20R - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • 15-195-16R - EQUIPMENT: This service information bulletin provides important information regarding diagnosis and replacement (when applicable) of the starlink telematics data communication module (dcm). All models with starlink telematics system.
  • Subarunet Announ - FUEL SYSTEM, GASOLINE: Subaru of america, inc. (subaru) is initiating a new safety recall for certain 2019 model year ascent, impreza, legacy, and outback vehicles in which the fuel pump may become inoperative.
  • 15-219-18R - ELECTRICAL SYSTEM: This bulletin is designed to address an error code 202 and/or 204 when attempting to complete the starlink telematics subscription process.
  • 07-162-19R - EQUIPMENT: This bulletin announces availability of reprogramming files to optimize the body integrated unit (biu) operation of the automatic door lock (auto-lock / unlock) feature.
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize effciency while addressing customer concerns.
  • 15-262-20 - EQUIPMENT: This service bulletin announces the addition of diagnostics for dtc B224C: radio antenna faults to the service manuals of the models listed.
  • 07-174-20 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This service bulletin provides details of a correction to the diagnostic procedure for dtc B2350- rear radar communication error on the models listed.
  • 07-173-20 - LATCHES/LOCKS/LINKAGES: This service information bulletin provides insight on how to address a customer concern of the rear hatch, power rear gate (prg) or trunk release operating (or finding the prg/trunk open unexpectedly after parking) without a specific input
  • 17-17-13R - EQUIPMENT: This bulletin provides information regarding event data recorder (edr) functionality which has been incorporated into the airbag system.
  • 07-171-20 - ELECTRICAL SYSTEM: This service information bulletin is in response to several battery sensor replacements resulting from improper removal and/or installation practices.
  • 18-198-20 - EQUIPMENT: The purpose of this bulletin is to provide a description of current changes to service manuals available via the subaru technical information system (stis) web site.
  • 07-162-19R - EQUIPMENT:ELECTRICAL: This bulletin announces availability of reprogramming files to optimize the body integrated unit (biu) operation of the automatic door lock (auto-lock / unlock) feature.
  • 15-130-08R - EQUIPMENT: This bulletin details an important regulation issued by the national highway traffic safety administration (nhtsa) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed.
  • 11-200-20R - ELECTRICAL SYSTEM: This bulletin announces the availability of reprogramming files to optimize the engine control module (ecm).
  • 15-234-18R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • 07-152-19R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin announces availability of new power window switch assemblies.
  • 15-256-19R - EQUIPMENT: This bulletin provides information on a new reprogramming procedure (fota) to optimize the harman gen 3.1 audio and navigation head units (h/u).
  • 15-255-19R - EQUIPMENT: The first tomtom map update for gen 3.1 harman navigation equipped vehicles was made available.
  • 17-17-13R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides information regarding event data recorder (edr) functionality which has been incorporated into the airbag system.
  • WUH-93R - STRUCTURE: Subaru of america, inc. (subaru) is recalling certain 2019 model year legacy and outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. A total of 2,107 u.S. Vehicles will be affected by this recall,
  • 15-236-18R - EQUIPMENT: Reprograming file availability for optimization of harman gen 3.1 audio and navigation head units.
  • 15-234-18R - ELECTRICAL SYSTEM: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in sections 8.4.9 and 11.2.10 of your claims policie
  • 07-162-19 - LATCHES/LOCKS/LINKAGES: This bulletin announces availability of reprogramming files to optimize the body integrated unit (biu) operation of the automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any
  • 15-229-18R - EQUIPMENT: This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help with diagnosis a
  • 15-256-19 - EQUIPMENT: This bulletin provides information on a new reprogramming procedure (fota) to optimize the harman gen 3.1 audio and navigation head units (h/u) utilized in the models as listed above.
  • 15-255-19 - ELECTRICAL SYSTEM: "on december 14th, 2018, the first tomtom map update for gen 3.1 harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure whe
  • 15-236-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed above. The p
  • 15-220-18R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This bulletin provides troubleshooting steps to use when diagnosing concerns of the apple carplay and / or android auto feature not connecting or launching properly when a compatible device is connected to the head unit.
  • 15-231-18R - EQUIPMENT: This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the harman investigation guide-questionnaire as it gathers important details which will assist
  • 15-230-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving bluetooth (bt) functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which w
  • 15-228-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the harman investigation guide questionnaire as
  • 15-247-19R - EQUIPMENT ADAPTIVE/MOBILITY: This service information bulletin announces availability of a map update which includes new software to address a route searching error. A ⿿route calculation unsuccessful⿝ message may be displayed when the selected route crosses state b
  • 15-227-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the navigation system⿿s functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details whi
  • 15-226-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding usb functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help wi
  • 15-221-18R - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: This bulletin provides helpful information about operating conditions observed in the field for technicians to use when diagnosing customer concerns which may arise while operating harman gen 3.0 and 3.1 navigation and display audio systems
  • 15-253-19 - ELECTRICAL SYSTEM: This service information bulletin provides the answer to potential inquiries regarding the starlink app being unable to play music files stored on a customer⿿s android® phone / device through the head units (h/u) used in the applicable
  • 09-70-19 - POWER TRAIN: This service information bulletin outlines design changes made to the coolant hoses for the cvt fluid cooler and the spring-type clamps used to secure them.
  • 15-247-19 - ELECTRICAL SYSTEM: This service information bulletin announces availability of a map update which includes new software to address a route searching error. A ⿿route calculation unsuccessful⿝ message may be displayed when the selected route crosses state
  • 15-240-19R - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: symptom 1: no audio output is heard but, the volum
  • 16-103-16R - POWER TRAIN: This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the cvt assembly. Investigation has identified likely sources of the seepage to be the sealant used on the cvt
  • 16-103-16R - POWER TRAIN: "this bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the cvt assembly. Investigation has identified likely sources of the seepage to be the sealant used on the cvt⿿
  • 16-124-19 - POWER TRAIN: This service information bulletin announces a design change to the cvt torque converter assembly made to address a small number of reports describing a squeaking -type sound heard while the engine is being cranked over. The sound results fr
  • 15-234-18R - EQUIPMENT:ELECTRICAL: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in sections 8.4.9 and 11.2.10 of your claims policie
  • 15-240-19R - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: "this bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: symptom 1: no audio output is heard but, the volum
  • 15-236-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed above. The p
  • 07-152-19R - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS: "this bulletin announces availability of new power window switch assemblies developed to address the following customer concerns: ⿢ power windows inoperative from the driver⿿s door master and / or passenger front door switch ⿢ unabl
  • 06-68-19R - SERVICE BRAKES, HYDRAULIC: This service information bulletin announces instruction for application of additional lubrication between the brake caliper support and pad clips. This will prevent the pad from dragging due to corrosion buildup which may result in uneven o
  • 10-90-19R - EQUIPMENT:APPLIANCE:AIR CONDITIONER: This bulletin announces a design change made to the hvac control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the ⿿pressed⿝ position but not returning to ⿿flush
  • 02-163-16R - ENGINE (PWS): This service information bulletin provides new inspection and repair procedures for avcs (active valve control system) -related dtcs on the fa and fb engine equipped models listed above. The applicable service manuals will be revised with t
  • WUH-93R - EQUIPMENT: The purpose of this bulletin is to provide a cowl duct component inspection procedure.
  • 10-91-19 - EQUIPMENT: This bulletin announces availability of a new heater control assembly to address a small number of customer concerns about peeling of the surface finish / coating. Insufficient clearance between the heater control and the audio unit face ab
  • WUH-93 - STRUCTURE: Subaru of america, inc. (subaru) is recalling certain 2019 model year legacy and outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. As a result, these vehicles may fail to conform to federal motor
  • 18-196-19 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : The purpose of this bulletin is to provide a description of current changes to service manuals available via the subaru technical information system (stis) web site. The tables contained within this bulletin are to be used as guides for bec
  • WUH-93R - STRUCTURE: Subaru of america, inc. (subaru) is recalling certain 2019 model legacy and outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. A total of 2,107 u.S. Vehicles will be affected by this recall, 81 of
  • 15-242-19 - EQUIPMENT: This service information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the gen 2 telematics system?S remote access features on all 2019 vehicles with gen 2 telematics. It is stron
  • Subaru Tech Tips - EQUIPMENT: Subaru service and technical support line newletter.
  • 15-221-18R - EQUIPMENT: This bulletin provides helpful information about operating conditions observed in the field for technicians to use when diagnosing customer concerns which may arise while operating harman gen 3.0 and 3.1 navigation and display audio systems
  • 15-240-19R - EQUIPMENT: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: symptom 1: no audio output is heard but, the volume
  • 07-153-19 - ELECTRICAL SYSTEM: This service bulletin announces availability of the cap portion (a.K.A. Spark plug boot) as a service part separate from the complete ignition coil assembly. If the cap portion as shown in the illustrations below is damaged during removal o
  • 14-22-16R - EQUIPMENT: To help reduce confusion and increase technician efficiency, subaru of america, inc. (soa) has developed the following cross reference list to help locate the appropriate special service tool.
  • 12-253-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides a procedure to help identify the source of a squeaking, creaking or popping -type sound heard coming from the driver?S seat. A change has been made to the teflon bushings used in the seat cushion frame assembly.
  • GEN 3-1 - ELECTRICAL SYSTEM:SOFTWARE: Immediately discontinue the use of latest 2019 my gen 3.1 harman software update.
  • 15-236-18R - ELECTRICAL SYSTEM:SOFTWARE: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed above. The p
  • 15-228-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank).
  • 15-238-19 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: This service information bulletin is in response to a small number of customer concerns regarding the audio unit not being able to play certain types of audio compact discs (cds). Harman gen 3.0 head units which have previously received sof
  • 15-229-18R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help with diagnosis a
  • 02-163-16R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This service information bulletin provides new inspection and repair procedures for avcs (active valve control system) -related dtcs on the fa and fb engine equipped models listed above. The applicable service manuals will be revised with t
  • 05-68-19 - EQUIPMENT ADAPTIVE/MOBILITY: This service information bulletin provides details regarding a change made to the front hub assembly retaining bolts to enhance vehicle production line efficiency.
  • 16-120-19 - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it i
  • 02-170-17R - ENGINE (PWS): This bulletin announces part information for new active valve control system (avcs) oil control solenoid valves (ocv) which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness conn
  • 15-240-19 - ELECTRICAL SYSTEM: This bulletin announces availability of new harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: ? Loss of audio output after turning the head unit
  • 10-90-19 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: This bulletin announces a design change made to the hvac control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the ?Pressed? Position but not returning to ?Flush? With
  • 02-178-18R - EQUIPMENT: This service information bulletin announces a design change made to the rubber timing hole access plug to improve its retention and prevent water intrusion into the converter case.
  • 17-17-13R - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : This bulletin provides information regarding event data recorder (edr) functionality which has been incorporated into the airbag system.
  • 15-236-18R - ELECTRICAL SYSTEM: The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new harman gen 3.1 audio and navigation head units utilized in the models as listed above. The p
  • 01-178-18 - EQUIPMENT: This service information bulletin announces a procedure change regarding installation of the body plugs used to close the tie-down chain access holes in the vehicle underbody. Previously, these body plugs were placed in the glove box during
  • 15-235-18 - EQUIPMENT:ELECTRICAL: This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the harman kardon gen 3 infotainment system: symptom 1: no audio output is heard but, the volume level displayed changes wh
  • 15-219-18R - ELECTRICAL SYSTEM: When attempting to complete the starlink telematics subscription process, an error code 202 and/or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage commcheck process which introdu
  • 15-220-18R - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to use when diagnosing concerns of the apple carplay and/or android auto feature not connecting or launching properly when a compatible device is connected to the head unit.
  • 15-234-18 - EQUIPMENT: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in sections 8.4.9 and 11.2.10 of your claims policie
  • 12-252-18 - EQUIPMENT ADAPTIVE/MOBILITY: This service information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in t
  • 15-219-18R - ELECTRICAL SYSTEM: When attempting to complete the starlink telematics subscription process, an error code 202 and / or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage commcheck process which intro
  • 15-220-18R - ELECTRICAL SYSTEM:SOFTWARE: This bulletin provides troubleshooting steps to use when diagnosing concerns of the apple carplay and/or android auto feature not connecting or launching properly when a compatible device is connected to the head unit.
  • 15-234-18 - EQUIPMENT: This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in sections 8.4.9 and 11.2.10 of your claims policie
  • 12-252-18 - EQUIPMENT ADAPTIVE/MOBILITY: This service information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in t
  • 15-220-18R - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to use when diagnosing concerns of the apple carplay and / or android auto feature not connecting or launching properly when a compatible device is connected to the head unit.
  • 15-231-18R - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the harman investigation guide-questionnaire as it gathers important details which will assist
  • 15-230-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving bluetooth (bt) functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which w
  • 15-229-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help with diagnosis a
  • 15-228-18R - EQUIPMENT ADAPTIVE/MOBILITY: This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the harman investigation guide questionnaire as
  • 15-227-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the navigation system?S functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which
  • 15-226-18R - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding usb functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help wi
  • 15-221-18R - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This bulletin provides helpful information about operating conditions observed in the field for technicians to use when diagnosing customer concerns which may arise while operating harman gen 3.0 and 3.1 navigation and display audio systems
  • 15-231-18 - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.: This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the harman investigation guide-questionnaire as it gathers important details which will assist
  • 15-230-18 - EQUIPMENT: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving bluetooth (bt) functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which w
  • 15-229-18 - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help with diagnosis a
  • 15-228-18 - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the harman investigation guide questionnaire as
  • 15-227-18 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the navigation system?S functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which
  • 15-226-18 - EQUIPMENT:ELECTRICAL: This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding usb functionality. Please start by completing the harman investigation guide questionnaire as it gathers important details which will help wi

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0420 [2] Catalyst System Efficiency Below Threshold (Bank 1)
  • P2404 [1] Evaporative Emission System Leak Detection Pump Sense Circuit Range/Performance
  • P0841 [1] Transmission Fluid Pressure Sensor/Switch "A" Circuit Range/Performance
  • P0116 [1] Engine Coolant Temperature Sensor Circuit 1 Range/Performance Problem
  • B1572 [1] Door Ajar LR Circuit Open
  • C2921 [1] C2921
  • P0400 [1] Exhaust Gas Recirculation Flow Malfunction
  • B224C [1] B224C
  • B2350 [1] Steering Column Switch Circuit Short to Battery
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210701

I've had this occur two times. Other vehicles pulled out in front of me, and the eyesight technology applied the brakes very, very hard. There was sufficient room between me and the vehicles that pulled out in front of me, so the very, very hard braking wasn't necessary. I would have just taken my foot of the gas peddle, and would have been fine. The problem is when the vehicle itself applies the brakes very, very hard the car behind you almost runs you over because visually there's no reason to be applying the brakes so hard.

NoNoN NoneNone20210618

While driving on the highway a small stone struck the windshield of my 2019 subaru legacy resulting in an immediate 18 inch crack with separation of the external glass. This is the 3rd windshield that has failed on my subaru. One previous failure resulted in glass cracked on both the outside and inside of the windshield in separate intercepting paths. I know that windshield failure has been common amongst subarus since 2016 and i am wondering how this can still be unresolved. The failures are so immediately dramatic in length there is no repair possible and the safety integrity of the glass is compromised.

NoNoN NoneNone20210501

I own a 2019 subaru legacy. I am very shocked that i have experienced three major windshield cracks within only 18 months of purchasing the vehicle. The first one was only 5 months after i bought the car (02/07/20), the 2nd time was 7 months later (9/17/20), and the 3rd time was on may 1st, 2021. The cracks came out of nowhere; once while driving on a light traffic street, once while on the highway, and once while the car was parked. Replacing the windshield for the subaru is very expensive! The company refuses to cover the cost. I had to pay $500 deductible, while my insurance paid over $300+. I have driven different types of cars for more than 40 years, such as hondas, chevys, volvos, and fords, and not one of those vehicles ever had a windshield crack. This is the first time i have ever owned a subaru and cannot believe the nightmare/expense in dealing with this problem within such a short period of time. I am convinced there is a defect either within the area of the frame of the car that holds the windshield or the glass is very poor quality, or both. It is not fair that subaru is misleading customers into believing that their vehicles are some of the safest in the car industry. I hope enough subaru owners who are dealing with the same problem are coming forward. Above all, i hope something is done to resolve this terrible problem soon.

NoNoN NoneNone20210420

Windshield cracked while driving - unsure if anything struck the window or not, but it started off as a 6 inch crack and in under 24 hours has spread to over 2 feet in length. I have read where my year/make/model is currently in a class action lawsuit due to faulty windshields and i would like it noted that i have also been impacted by the faulty oem windshields that subaru is using.

NoNoN NoneNone20210419

Windshield cracked while driving - unsure if anything struck the window or not, but it started off as a 6 inch crack and in under 24 hours has spread to over 2 feet in length. I have read where my year/make/model is currently in a class action lawsuit due to faulty windshields and i would like it noted that i have also been impacted by the faulty oem windshields that subaru is using.

NoNoN NoneNone20210415

Cracked windshield for no apparent reason. I have already replaced it several times. Vehicle was always stationary.

NoNoN NoneNone20210402

Purchased used vehicle in october 2020 with 1800 mileage. In april 2021 at 4000+ miles the vehicle (garage-kept) would not start. Attempted to recharge the battery 3 times over several days but it would not maintain the charge. Needed to call roadside assistance and have vehicle towed to the dealership (25 minutes away from my home). Dealership service department drained/dead battery and replaced with new battery.

NoNoN NoneNone20210218

I have a 2019 subaru legacy purchased in summer 2019. It is currently 2021, and i am dealing with my 3rd cracked windshield. I have been overly cautious about staying far from trucks, dirty vehicles, large vehicles and just generally keeping distance after the first time the windshield cracked. Despite all my efforts, i still ended up with a cracked windshield yet again. It is a serious safety issue, and i cannot continue to spend hundreds of dollars on regular windshield issues. This is while i am proactively trying to avoid this issue. 1st windshield crack was july 2019 - a rock hit my windshield 2nd windshield crack was september 2019 - just noticed a crack one morning, nothing actually hit my windshield to my knowledge. 3rd windshield crack was february 2021 - again, noticed a crack in the windshield in the afternoon, no noticeable impact occurred.

NoNoN NoneNone20210217

I have a 2019 subaru legacy purchased in summer 2019. It is currently 2021, and i am dealing with my 3rd cracked windshield. I have been overly cautious about staying far from trucks, dirty vehicles, large vehicles and just generally keeping distance after the first time the windshield cracked. Despite all my efforts, i still ended up with a cracked windshield yet again. It is a serious safety issue, and i cannot continue to spend hundreds of dollars on regular windshield issues. This is while i am proactively trying to avoid this issue. 1st windshield crack was july 2019 - a rock hit my windshield 2nd windshield crack was september 2019 - just noticed a crack one morning, nothing actually hit my windshield to my knowledge. 3rd windshield crack was february 2021 - again, noticed a crack in the windshield in the afternoon, no noticeable impact occurred.

NoNoN NoneNone20210207

I was driving on 167 freeway going to work the next day i found a cracked a long line on my windshield also cracked found on left driver side window.

NoNoN NoneNone20210206

I was driving on 167 freeway going to work the next day i found a cracked a long line on my windshield also cracked found on left driver side window.

NoNoN NoneNone20210105

Spontaneous breaking of front windshield. I parked the car in the garage and the next morning there was a crack in the shape of an uppercase t approximately 7"x7". No extreme heat or cold involved. There appears to be a pinhead size dent possibly from a rock. The car has only 14k miles

NoNoN NoneNone20210105

The windshield got hit by a very tiny object (likely a rock) and had a circular crack/chip at the left lower quadrant on 1/5/2021 when i was driving on a freeway. I took the car for windshield repair on 1/9/2021. Now the damaged area is bigger with more fine cracks. The windshield did not get hit again after 1/5/2021. The repair did not contain the damage.

NoNoN NoneNone20210104

I noticed today that my windshield has a crack that starts from what appears to be from the bottom towards the engine and shaped like the number seven. I do not see anywhere along the crack where a chip appears, which leads me to think it is some sort of pressure break. After reading the recent issues subaru has had with faulty windshields i feel this is an exact example of that.

NoNoN NoneNone20210104

Spontaneous breaking of front windshield. I parked the car in the garage and the next morning there was a crack in the shape of an uppercase t approximately 7"x7". No extreme heat or cold involved. There appears to be a pinhead size dent possibly from a rock. The car has only 14k miles

NoNoN NoneNone20210104

The windshield got hit by a very tiny object (likely a rock) and had a circular crack/chip at the left lower quadrant on 1/5/2021 when i was driving on a freeway. I took the car for windshield repair on 1/9/2021. Now the damaged area is bigger with more fine cracks. The windshield did not get hit again after 1/5/2021. The repair did not contain the damage.

NoNoN NoneNone20210103

I noticed today that my windshield has a crack that starts from what appears to be from the bottom towards the engine and shaped like the number seven. I do not see anywhere along the crack where a chip appears, which leads me to think it is some sort of pressure break. After reading the recent issues subaru has had with faulty windshields i feel this is an exact example of that.

NoNoN NoneNone20201212

The windshield on this vehicle cracks easily and with minimal damage. I have had to replace two windshields in the last year due to poor glass quality.

NoNoN NoneNone20201211

The windshield on this vehicle cracks easily and with minimal damage. I have had to replace two windshields in the last year due to poor glass quality.

NoNoN NoneNone20201106

Windshield cracked for no reason.

NoNoN NoneNone20201105

Windshield cracked for no reason.

NoNoN NoneNone20201010

While driving my car with no other cars around, my windshield cracked. The crack now has grown to the center of the windshield.

NoNoN NoneNone20201009

While driving my car with no other cars around, my windshield cracked. The crack now has grown to the center of the windshield.

NoNoY NoneNone20200821

Tl* the contact's wife owns a 2019 subaru legacy. The contact stated that his wife received notification of nhtsa campaign number: 20v218000 (fuel system, gasoline). His wife took the vehicle to brown's manassas subaru (9018 liberia ave, manassas, va 20110) where the recall remedy was performed and the vehicle was returned to the contact's wife. About a month later, the contact stated that the vehicle would not start after his wife made multiple attempts to start the vehicle. Due to the failure, his wife had the vehicle towed to faulkner subaru bethlehem (330 stoke park rd, bethlehem, pa 18017) where they discovered that the fuel pump was corroded at the electric connections. They stated the corrosion was caused by a fuel leak that had leaked into the electrical connection. The dealer shipped the fuel pump to japan to have an investigation launched into the failure. The manufacturer had yet to be notified of the failure. The original dealer brown's manassas subaru (9018 liberia ave, manassas, va 20110)) was notified of the failure and offered to assist regarding the failure. The vehicle remained in the possession of faulkner subaru bethlehem (330 stoke park rd, bethlehem, pa 18017). The vehicle had yet to be repaired. The failure mileage was unknown. The vin was not available.

NoNoY NoneNone20200820

Tl* the contact's wife owns a 2019 subaru legacy. The contact stated that his wife received notification of nhtsa campaign number: 20v218000 (fuel system, gasoline). His wife took the vehicle to brown's manassas subaru (9018 liberia ave, manassas, va 20110) where the recall remedy was performed and the vehicle was returned to the contact's wife. About a month later, the contact stated that the vehicle would not start after his wife made multiple attempts to start the vehicle. Due to the failure, his wife had the vehicle towed to faulkner subaru bethlehem (330 stoke park rd, bethlehem, pa 18017) where they discovered that the fuel pump was corroded at the electric connections. They stated the corrosion was caused by a fuel leak that had leaked into the electrical connection. The dealer shipped the fuel pump to japan to have an investigation launched into the failure. The manufacturer had yet to be notified of the failure. The original dealer brown's manassas subaru (9018 liberia ave, manassas, va 20110)) was notified of the failure and offered to assist regarding the failure. The vehicle remained in the possession of faulkner subaru bethlehem (330 stoke park rd, bethlehem, pa 18017). The vehicle had yet to be repaired. The failure mileage was unknown. The vin was not available.

NoNoN NoneNone20200809

My subaru legacy windshield was damaged resulting in a crack 8/9/20 on the road. This was repaired. Another small object hit the windshield shortly after on 10/11/20 that was to big to repair and needed a windshield replacement. After that on 11/18/20 another pebble cracked the replacement windshield while on the road. Among all the cars i've had, this car has the most fragile windshield.

NoNoN NoneNone20200808

My subaru legacy windshield was damaged resulting in a crack 8/9/20 on the road. This was repaired. Another small object hit the windshield shortly after on 10/11/20 that was to big to repair and needed a windshield replacement. After that on 11/18/20 another pebble cracked the replacement windshield while on the road. Among all the cars i've had, this car has the most fragile windshield.

NoNoN NoneNone20200807

There is an 18 inch crack in our windshield. We heard a soft 'pop' noise when we were driving straight on a level asphalt road at a low speed. No rocks or other objects hit the glass. We looked around to see what it was and we noticed the crack. It is about 18 inches long and starts at the edge of the glass on the passenger side of the vehicle.

NoNoN NoneNone20200806

There is an 18 inch crack in our windshield. We heard a soft 'pop' noise when we were driving straight on a level asphalt road at a low speed. No rocks or other objects hit the glass. We looked around to see what it was and we noticed the crack. It is about 18 inches long and starts at the edge of the glass on the passenger side of the vehicle.

NoNoN NoneNone20200804

The windshield had a crack on the left bottom corner of the driver's side but no explained reason. There was no audible sound that led to the crack. I had to pay $500 to get the windshield replaced and the eyesight calibrated. Noticed the cracked windshield when the vehicle was parked at home.

NoNoN NoneNone20200803

The windshield had a crack on the left bottom corner of the driver's side but no explained reason. There was no audible sound that led to the crack. I had to pay $500 to get the windshield replaced and the eyesight calibrated. Noticed the cracked windshield when the vehicle was parked at home.

NoNoN NoneNone20200721

Windsheild cracked and has to be replaced

NoNoN NoneNone20200720

Windsheild cracked and has to be replaced

NoNoN NoneNone20200626

I took my subaru legacy to the little rock arkansas subaru dealership to service a recall on my fuel tank. While there the service manager refused to replace parts listed on the tsb. When i contacted subaru they stated a new tsb was issued the day before my recall was completed not requiring those steps, that the updated tsb would not be public, would not provide any information about the new tsb and that they were closing my complaint.

NoNoN NoneNone20200625

I took my subaru legacy to the little rock arkansas subaru dealership to service a recall on my fuel tank. While there the service manager refused to replace parts listed on the tsb. When i contacted subaru they stated a new tsb was issued the day before my recall was completed not requiring those steps, that the updated tsb would not be public, would not provide any information about the new tsb and that they were closing my complaint.

NoNoN NoneNone20200504

Was driving to work when a tiny rock hit my windshield about 3 inches from passenger side of glass. It was about halfway up the windshield. The rock hit was barley audible, almost didn't notice it. When i got to work i inspected it and found the slightest scratch, no chip, not any signs of a crack. So i didn't worry about it. When i got in my car at lunch noticed a crack from side to side of windshield. I can take my fingernail and feel the crack on both sides. I feel this is a safety issue. What are you supposed to do on road trips, stop and get your glass replaced every time you get a chip. I do not feel this car is safe to drive when the windshield is cracked from side to side. Not to mention you can get a ticket or told to park the car when it is in the drivers view! *tr

NoNoN NoneNone20200503

Was driving to work when a tiny rock hit my windshield about 3 inches from passenger side of glass. It was about halfway up the windshield. The rock hit was barley audible, almost didn't notice it. When i got to work i inspected it and found the slightest scratch, no chip, not any signs of a crack. So i didn't worry about it. When i got in my car at lunch noticed a crack from side to side of windshield. I can take my fingernail and feel the crack on both sides. I feel this is a safety issue. What are you supposed to do on road trips, stop and get your glass replaced every time you get a chip. I do not feel this car is safe to drive when the windshield is cracked from side to side. Not to mention you can get a ticket or told to park the car when it is in the drivers view! *tr

NoNoN NoneNone20200326

Tl* the contact owns a 2019 subaru legacy. The contact stated that the windshield cracked without impact. Subaru of muskegon (1878 e. Sternberg rd muskegon, mi 49444, (888)575-4596) informed the insurance company that the windshield was not covered under warranty. The contact stated that the crack extended across the windshield. The manufacturer was not informed of te failure. The failure mileage was 29,000.

NoNoN NoneNone20200325

Tl* the contact owns a 2019 subaru legacy. The contact stated that the windshield cracked without impact. Subaru of muskegon (1878 e. Sternberg rd muskegon, mi 49444, (888)575-4596) informed the insurance company that the windshield was not covered under warranty. The contact stated that the crack extended across the windshield. The manufacturer was not informed of te failure. The failure mileage was 29,000.

NoNoN NoneNone20200304

Tl* the contact owns a 2019 subaru legacy. The contact stated that while his vehicle was parked under a tree, an acorn had fallen from the tree and cracked the windshield on the driver side. The crack spread from the driver side spread and began to zig zag three inches down the windshield. The contact also stated that he discovered a crack on his front passenger side window that also zig zags from the upper right hand corner down to the middle bottom portion window. The contact called austin subaru(8100 burnet rd, austin, tx 78757) where he was informed to bring in the vehcile to the dealer for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

NoNoN NoneNone20200303

Tl* the contact owns a 2019 subaru legacy. The contact stated that while his vehicle was parked under a tree, an acorn had fallen from the tree and cracked the windshield on the driver side. The crack spread from the driver side spread and began to zig zag three inches down the windshield. The contact also stated that he discovered a crack on his front passenger side window that also zig zags from the upper right hand corner down to the middle bottom portion window. The contact called austin subaru(8100 burnet rd, austin, tx 78757) where he was informed to bring in the vehcile to the dealer for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

NoNoN NoneNone20200302

On two separate occasions i was startled by a loud pop kind of noise coming from the windshield area while driving. Absolutely nothing was around to cause this either time and nothing whatsoever has hit the windshield since i've owned this car. I am the sole driver. On both occasions, i was driving down a straight road going 50mph on my way to work (a 10 minute commute). The morning after the second occurrence, i got into my car to find a crack on the lower passenger side of my windshield about 2/3s of the way down and starting from the outer edge. There had been no crack or any hint that something would happen when i left my car the day before. How does a crack just appear overnight with absolutely nothing to cause it? I have never in my life had this happen. The car was absolutely stationary, no nearby trees or anything that could cause any impact. Due to covid, the crack sat for quite some time, when i finally got to make it to the suburu dealership where i bought my car, they denied my claim. The techs said they could find no chip or origination for the crack... (because there wasn't one) the techs agreed it should have been covered under the warranty but suburu still denied my claim. I'm now out $1103.00

NoNoN NoneNone20200301

On two separate occasions i was startled by a loud pop kind of noise coming from the windshield area while driving. Absolutely nothing was around to cause this either time and nothing whatsoever has hit the windshield since i've owned this car. I am the sole driver. On both occasions, i was driving down a straight road going 50mph on my way to work (a 10 minute commute). The morning after the second occurrence, i got into my car to find a crack on the lower passenger side of my windshield about 2/3s of the way down and starting from the outer edge. There had been no crack or any hint that something would happen when i left my car the day before. How does a crack just appear overnight with absolutely nothing to cause it? I have never in my life had this happen. The car was absolutely stationary, no nearby trees or anything that could cause any impact. Due to covid, the crack sat for quite some time, when i finally got to make it to the suburu dealership where i bought my car, they denied my claim. The techs said they could find no chip or origination for the crack... (because there wasn't one) the techs agreed it should have been covered under the warranty but suburu still denied my claim. I'm now out $1103.00

NoNoN NoneNone20200301

Ever since the beginning of this year, all warning lights and eye sight have come up on the display screen every 2-3 weeks. Twice it's given the code that something is blocking the shutters. Tried clearing shutters, but no success. Tried replacing assembly; still didn't work. First time it happened, car was stationary. Next 3 times, car was in motion. Also tried re-setting computer system, but warning lights and eye sight would come on again in 2-3 weeks. Must be a design flaw somewhere to have this happen four times, even after replacing assembly! Most recent occurrence was on 1 march 2020. This should not be happening in a new vehicle!

NoNoN NoneNone20200229

Ever since the beginning of this year, all warning lights and eye sight have come up on the display screen every 2-3 weeks. Twice it's given the code that something is blocking the shutters. Tried clearing shutters, but no success. Tried replacing assembly; still didn't work. First time it happened, car was stationary. Next 3 times, car was in motion. Also tried re-setting computer system, but warning lights and eye sight would come on again in 2-3 weeks. Must be a design flaw somewhere to have this happen four times, even after replacing assembly! Most recent occurrence was on 1 march 2020. This should not be happening in a new vehicle!

NoNoN NoneNone20200213

While driving my windshield crack. Nothing hit it. It just broke when i drove over a bump in the road. On a country highway.

NoNoN NoneNone20200212

While driving my windshield crack. Nothing hit it. It just broke when i drove over a bump in the road. On a country highway.

NoNoN NoneNone20200120

I'll be replacing my windshield for the second time within a year tomorrow and having it repaired overall for the third time within a year. The first replacement was due to a small pebble kicking up from the highway causing a small star crack in my line of sight forcing a replacement because the patch still caused line of sight issues. Less than a month later another small pebble caused a second crack. This time a patch was fine and luckily was free. This morning i came out to my car, which had been parked all weekend, and when i got in saw that there is a long j shaped crack starting from the top of the windshield near the passenger side eyesight camera going all the way down and around the dot matrix pattern that comes down the windshield near the rear view mirror. These windshields are terrible and i've never had an issue with a windshield before owning a subaru. It's unfortunate because the rest of the car is great. If you're going to buy a subaru probably prepare for an annual windshield replacement and get ready for that deductible.

NoNoN NoneNone20200119

I'll be replacing my windshield for the second time within a year tomorrow and having it repaired overall for the third time within a year. The first replacement was due to a small pebble kicking up from the highway causing a small star crack in my line of sight forcing a replacement because the patch still caused line of sight issues. Less than a month later another small pebble caused a second crack. This time a patch was fine and luckily was free. This morning i came out to my car, which had been parked all weekend, and when i got in saw that there is a long j shaped crack starting from the top of the windshield near the passenger side eyesight camera going all the way down and around the dot matrix pattern that comes down the windshield near the rear view mirror. These windshields are terrible and i've never had an issue with a windshield before owning a subaru. It's unfortunate because the rest of the car is great. If you're going to buy a subaru probably prepare for an annual windshield replacement and get ready for that deductible.

NoNoN NoneNone20200110

Front windshield has cracked twice within 6 months for no apparent reason as i was driving on the interstate. The cracks were both on the driver side, making it difficult to see while driving.

NoNoN NoneNone20200109

Front windshield has cracked twice within 6 months for no apparent reason as i was driving on the interstate. The cracks were both on the driver side, making it difficult to see while driving.

NoNoN NoneNone20191220

The windshield on our 2019 subaru legacy cracked on saturday 12/21/2019. There wasn't any crack in the morning when i drove to the office. The car was parked at a covered parking spot the whole day. In the evening, i noticed a crack on the driver's side while i was driving back. There was no impact on the windshield with pebble etc while driving during the day. When i researched online, i found out that many people are noticing their 2017-2019 subaru car windshields are cracking like mine. So i am bringing this to your attention. I have to pay $500 deductible to my insurance this week and get it replaced.

NoNoN NoneNone20191118

A small crack (roughly 2 inches in length) appeared on my windshield on the bottom passenger side, while i was driving to work. I noticed it while parked at a red light, but it was not there when i had started driving. At first i thought it was something on my windshield because i hadn't been hit by anything, it just appeared. The crack spread considerably further before i arrived at work and i had to replace it the next day.

NoNoN NoneNone20191117

A small crack (roughly 2 inches in length) appeared on my windshield on the bottom passenger side, while i was driving to work. I noticed it while parked at a red light, but it was not there when i had started driving. At first i thought it was something on my windshield because i hadn't been hit by anything, it just appeared. The crack spread considerably further before i arrived at work and i had to replace it the next day.

NoNoN NoneNone20191101

The issue is with the rear middle seat belt interfering with rear passenger seat belt buckle. This was brought to the dealer who mentioned it looked fine but they can move it over. After a few days, the seatbelt revered back to the incorrect position.

NoNoN NoneNone20191031

I had 4,000 miles goodyear eagle ls2 tires when i experienced a sidewalk blowout on the expressway in another state. We had to have it replaced while traveling. The repair shop said it was suspect since there wasn't a foreign object or puncture, it was just the sidewall that blew out. There were no potholes around. Fast forward 5 months and another tire developed a bulge in the sidewall. I happened to notice it when i was at the gas station. Luckily it didn't blow out. I have never experienced any tire ever blowing out or bulging in all the miles i drive. I'm on the road almost every day for my sales job. To me this seems like a quality issue. I still have the second tire if you would like to look at it. The authorized dealer i took it to couldn't be bothered with a warranty issue. There was no damage to my wheel at all and i didn't hit a pothole or road debris.

NoNoN NoneNone20191031

The issue is with the rear middle seat belt interfering with rear passenger seat belt buckle. This was brought to the dealer who mentioned it looked fine but they can move it over. After a few days, the seatbelt revered back to the incorrect position.

NoNoN NoneNone20191013

I purchased a brand new 2019 subaru legacy 3.6r limited and 3 months later with approximately 900 total miles the battery died twice while parked.

NoNoN NoneNone20190827

I've owned my 2019 subaru legacy for exactly one month. Yesterday, while driving on route 13 in delaware, i saw a crack spread from the outside right side of the windshield on the passenger side of the card and spread for about 15 inches sort of in the shape of an "s". Neither myself nor the passenger sitting in the front seat heard anything hit the car nor did we see anything. I took the car to the subaru dealership this morning and i was told that something very tiny hit the windshield. How could something that tiny cause that kind of damage? I am still unable to see the impact. The subaru windshields must be paper thin. I was informed by the service clerk that there was nothing that subaru could do to help. I am extremely disappointed in their response.

NoNoN NoneNone20190812

The windshield of the car cracked overnight, while in stationary, parked on the city street in a residential area. I parked my car in front my house on sunday, aug 11, 2019, and when i went out in the morning of aug 12, 2019, the windshield was cracked. At that point, i have had the car for 10.5 months with a mileage of about 5500 miles. The crack started from the lower part of the windshield on the passenger side and extended to the middle of windshield, almost to the diver's side. I notified the dealership and was told that it's not covered by the company. I had to get it fixed at my own expense.

NoNoN NoneNone20190811

The windshield of the car cracked overnight, while in stationary, parked on the city street in a residential area. I parked my car in front my house on sunday, aug 11, 2019, and when i went out in the morning of aug 12, 2019, the windshield was cracked. At that point, i have had the car for 10.5 months with a mileage of about 5500 miles. The crack started from the lower part of the windshield on the passenger side and extended to the middle of windshield, almost to the diver's side. I notified the dealership and was told that it's not covered by the company. I had to get it fixed at my own expense.

NoNoN NoneNone20190724

Tl* the contact owns a 2019 subaru legacy. The contact stated that while parked in the driveway of the residence, the windshield cracked without being struck by a foreign object. The contact stated that the windshield cracked in three separate places while parked at the residence. The vehicle was taken to (st j auto buick gmc 500 memorial dr, st johnsbury, vt 05819 (802) 748-1355) where it was inspected and repaired however, the failure recurred. The vehicle was taken to another dealer (white river toyota 303 sykes mountain ave, white river junction, vt 05001 (802) 299-2800) who also repaired the windshield. The cause of the failure was not determined. The manufacturer was not made aware of the failure the failure mileage was approximately 12,663.

NoNoN NoneNone20190723

Tl* the contact owns a 2019 subaru legacy. The contact stated that while parked in the driveway of the residence, the windshield cracked without being struck by a foreign object. The contact stated that the windshield cracked in three separate places while parked at the residence. The vehicle was taken to (st j auto buick gmc 500 memorial dr, st johnsbury, vt 05819 (802) 748-1355) where it was inspected and repaired however, the failure recurred. The vehicle was taken to another dealer (white river toyota 303 sykes mountain ave, white river junction, vt 05001 (802) 299-2800) who also repaired the windshield. The cause of the failure was not determined. The manufacturer was not made aware of the failure the failure mileage was approximately 12,663.

NoNoN NoneNone20190715

Defective windshiled - replaced by safelite -555 n mclean blvd elgin,il on august 16th.2019 car was leased on april 16th.2019 as brand new. Cost to replace was $539.04. Car was stationary when i spotted defective windshield.

NoNoN NoneNone20190714

Defective windshiled - replaced by safelite -555 n mclean blvd elgin,il on august 16th.2019 car was leased on april 16th.2019 as brand new. Cost to replace was $539.04. Car was stationary when i spotted defective windshield.

NoNoN NoneNone20190514

Cracked widsheild a peeble hit it and within a couple of days i had to get a windshield

NoNoN NoneNone20190513

Cracked widsheild a peeble hit it and within a couple of days i had to get a windshield

NoNoN NoneNone20190509

Tl* the contact owns a 2019 subaru legacy. The contact was unable to adjust the side mirrors to view the blindspots. The mirrors failed to adjust to a 15 degree angle to view the blindspots. The vehicle was taken to hendrick subaru southpoint (200 kentington dr, durham, nc 27713) were the failure was unable to be diagnosed or repaired. The contact read articles that stated that the sideview mirrors should be able to adjust to see into the blindspots. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 175. *bf *tr

NoNoN NoneNone20190508

Driving on an overpass at 45 mph, heard a pop and saw the windshield crack it front of me. It started at the bottom running upward the to the right. This happened before on 03/06/2019 at 3,300 miles and now again 09/09/2019 at 5,174 miles. Have researched and discovered many examples of the issues including past class action lawsuit.

NoNoN NoneNone20190425

Tl* the contact owns a 2019 subaru legacy. When the vehicle was started, the "check motor engine" and two other unknown indicators illuminated. The vehicle was taken to kearny mesa subaru (858-278-7100, located at 4797 convoy st, san diego, ca 92111) where the computer system was reprogrammed; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact not to worry about the failure. The failure was not remedied. The failure mileage was approximately 60.

NoNoN NoneNone20190422

I have bought my care on 04/08/2019 and since then the windshield is broken two times on the highway . The first time just two weeks after purchasing when commuting from work to home on highway 99 i felt a small rock hit the windshield which crack started to grow after 10-15 minutes and grew to the size of four times greater than dollar bill when was replaced.The second time i didn't even felt anything but when i got home after a long drive i realized a crack which grew fast. I feel like the quality of windshield is so low that even with a small rock it starts cracking . At least it should stay like a chip in the beginning.

NoNoN NoneNone20190330

I had the car less than a month and got home from work, parked the car in the garage and everything was fine, the very next morning when i went out to get in my car the windshield had a huge crack in it. I got the windshield replaced and in less than a month the windshield cracked again.

NoNoN NoneNone20190319

Driving down the expressway at a speed less that 50mph when my windshield cracked unexpectedly and seeming from nothing being flung toward the vehicle or dropping from the sky.

NoNoN NoneNone20190318

Driving down the expressway at a speed less that 50mph when my windshield cracked unexpectedly and seeming from nothing being flung toward the vehicle or dropping from the sky.

NoNoN NoneNone20190305

Windshield crack on the passenger side starting from the bottom at the wiper heater upward and at an angle toward the mirror area. Parked the vehicle in the garage, no crack visible and the next morning the crack was visible upon backing out of the garage.

NoNoN NoneNone20190228

Tl* the contact owns a 2019 subaru legacy. While driving 30 mph, the steering wheel turned on its own to the left. The contact managed to regain control of the steering wheel with no issue. On another occasion, while driving 45 mph and making a left turn, the steering wheel made a sharp left turn and became difficult to turn. There were no warning indicators illuminated on both occasions. The vehicle was taken to putnam subaru (located at 85 california dr, burlingame, ca 94010, (888) 697-0962), but the failure could not be duplicated. The failure continued and multiple unknown warning indicators illuminated. The manufacturer was notified. The failure mileage was 2,400.

NoNoN NoneNone20190116

What we notice is a change in response of the steering in some situations. Coming 'off-center' there is a slight change in steering feel and response ' almost as if it has a dead spot 'on-center'. Additionally, i have noted a change in response at highway speed entering and exiting curves. Particularly, the steering has a nice 'weighted' feel entering and maintaining through the corner, but just as one begins to unwind the steering as the road straightens, the steering changes feel and response requiring an unexpected adjustment. The car seems to want to turn more aggressively into the corner as i begin to unwind the steering. Both of these responses seem to be more noticeable at highway speeds. One must immediately correct the direction travel by either turning more into the curve or out of the curve. In either case, the car responds and the non-linearity momentarily disappers

NoNoN NoneNone20190110

We purchased the car in september 2018 and in cold weather we are unable to open the gas tank . We , and other people, have taken the car to the dealer, nothing has been done . The dealership called this a"design flaw".

NoNoN NoneNone20190109

We purchased the car in september 2018 and in cold weather we are unable to open the gas tank . We , and other people, have taken the car to the dealer, nothing has been done . The dealership called this a"design flaw".

NoNoN NoneNone20190105

While commuting from pueblo colorado to colorado springs one morning my windshield slowly started to crack. I drove home to pueblo about 12 hours later and by then the small crack spread across the entire windshield. I assumed the cold air is why it cracked.

NoNoN NoneNone20190104

While commuting from pueblo colorado to colorado springs one morning my windshield slowly started to crack. I drove home to pueblo about 12 hours later and by then the small crack spread across the entire windshield. I assumed the cold air is why it cracked.

NoNoN NoneNone20181126

About two weeks after purchasing a 2019 subaru legacy, i was driving on a highway in heavy traffic when suddenly, for no apparent reason, the speed of my vehicle was no longer under my control. I was in a panic for my safety and life! After a few seconds of this loss in speed control, i either applied my brake or accelerator (i am not sure which) and i regained control of my car's speed. A few minutes later, i noticed a number of icons on my screen that were strange to me at the time. Reading the owner's manual days later, i learned that the icons represented that the cruise control was in effect. There are many buttons close to the steering wheel. I must have inadvertently pressed the button to activate cruise control. This could happen again by accident because these controls are so close to the steering wheel. Even though i know what happened, i could still accidentally press the button again and potentially could cause great injury or even death! I want this fault corrected on my vehicle before i or someone else gets hurt! *tr *js

NoNoN NoneNone20181122

The vehicle is less than one month old and it was found one morning with an 8 inch crack in the windshield. There was no impact made on the windshield. The crack is coming from the bottom left corner and goes towards the center.

NoNoN NoneNone20181103

My car is 2 weeks old. I used the defroster on saturday night and on sunday morning there was a crack on my windshield from the bottom center. Up and to the passenger's side. I do not hear a stone hit my windshield while driving. Subaru said it was a stone and is charging me over $700.00 to replace it. I have been driving for many years and have never gotten a crack like this. I believe it is a faulty windshield that cracked with the change in temperature.

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