TSB160001

AIR BAG WARNING LIGHT ILLUMINATED WITH DIAGNOSTIC TROUBLE
CODE (DTC) B141B AND/OR B141C
TSB 16-0001
FORD:
2014-2016 Explorer
This article supersedes TSB 15-0113 to update the Service Procedure and Part List.
ISSUE
Some 2014-2016 Explorer vehicles equipped with second row inflatable seat belts may exhibit an air bag warning light
illuminated with DTC B141B and/or B141C.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Disconnect the battery. Refer to Workshop Manual (WSM), Section 414-01.
2. Fold both of the second row seats forward to gain access to connectors C3133 and C3134.
3. Remove the seat bottom covers from both sides. Refer to WSM, Section 501-10.
4. On the left and right side, disconnect the connectors and remove the connector and wiring harness pushpin from its
mounting on the seat frames.
5. On both sides, follow the seat harness and locate the next harness retaining pushpin and remove it from its mounting
position to allow for more harness movement. Cut and discard the protruding end of the pushpin. (Figure 1)
Figure 1 - Article 16-0001
6. On the male side of both connectors where the wiring harness is taped to the harness pushpin retainers, remove the
retaining tape and the harness pushpin. Discard the pushpin. (Figure 2)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 4, 2016
PAGE1
TSB 16-0001 (Continued)
Figure 2 - Article 16-0001
7. Determine the vehicle's second row seat configuration.
a. If the vehicle is equipped with the 60/40 seats proceed to Step 8.
b. If the vehicle is equipped with second row armrest chairs proceed to Step 9.
8. For vehicles with 60/40 seats, perform the following procedure:
a. On the driver side cut the wires on the female side of C3133 and replace them with the new wiring pigtail. Only
replace the length of wire removed from the harness. Solder the new wire to the existing circuits. Refer to Section 5
of the Wiring Diagram for the solder-splicing method.
b. On the male connector create a 15-20 mm (1/2-3/4") loop with the wiring harness and secure the harness to the
connector using electrical tape. Make sure the wire loop does not contact the seat trim. Wrap the harness and
connectors 3 times to provide harness stress relief and to prevent damage to the connector terminals when the seat
is folded forward. (Figure 3)
Figure 3 - Article 16-0001
c.
Reconnect the connector.
d. Reattach the connector to the seat mounting with the existing pushpin.
PAGE2
TSB 16-0001 (Continued)
e. On the passenger side, take the connector and route the seat harness to the other side of the black bar. (Figures 4
and 5)
Figure 4 - Article 16-0001
Figure 5 - Article 16-0001
f.
Cut the wires for the female connector C3134 and replace them with the new wiring pigtail. Make sure to replace
only the length of wire removed from the harness. Solder the new wire to the existing circuits. Refer to Section 5 of
the Wiring Diagram for the solder-splicing method.
g. On the male connector create a 15-20 mm (1/2-3/4”) loop with the wiring harness and secure the harness to the
connector using electrical tape. Make sure the wire loop does not contact the seat trim. Wrap the harness and
connectors 3 times around to provide harness stress relief and to prevent damage to the connector terminals when
the seat is folded/tumbled forward. (Figure 3)
h. Reconnect the connector
i.
Reattach the connector to the seat mounting with the existing pushpin and proceed to Step 10.
9. For vehicles with second row armrest chairs perform the following procedure:
a. On both the passenger and driver side seat take the connectors and route the seat harness to the other side of the
black vertical bar. (Figures 4 and 5)
b. Cut the wires for both female connectors C3133 and C3134, and replace them with the new wiring pigtail. Only
replace the length of wire removed from the harness. Solder the new wire to the existing circuits. Refer to Section 5
of the Wiring Diagram for the solder-splicing method.
c.
On the male connector side, create a 15-20 mm (1/2-3/4") loop with the wiring harness and secure the harness to
the connector using electrical tape. Make sure the wire loop does not contact the seat trim. Wrap the harness and
connectors 3 times to provide harness stress relief and to prevent damage to the connector terminals when the seat
is folded forward. (Figure 3)
d. Reconnect the connectors.
PAGE3
TSB 16-0001 (Continued)
e. Reattach both connectors to the seat mounting with the existing pushpins and proceed to Step 10.
10. Reattach the seat bottom cover. Refer to WSM, Section 501-10.
11. Reconnect the battery. Refer to WSM, Section 414-01
Obtain Locally
Electrical Tape
PART NUMBER
PART NAME
FU2Z-14S411-RA
Wiring Assembly (2 Req)
OPERATION
160001A
DESCRIPTION
TIME
2014-2016 Explorer: Perform Wiring Update Following The Service
Procedure (Do Not Use With Any Other Labor Operations)
2.8 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
14A005
CONDITION CODE
30
PAGE4
2.0L ECOBOOST - FUEL ODOR
TSB 16-0002
FORD:
2013-2014 Edge, Focus
2013-2015 Explorer
2013-2016 Escape, Fusion
LINCOLN:
2013-2016 MKZ
2015-2016 MKC
This article supersedes TSB 15-0096 to update the vehicle model years.
ISSUE
Some 2013-2016 Escape, Fusion, MKZ, 2013-2015 Explorer, 2013-2014 Focus ST, Edge and 2015-2016 MKC vehicles
equipped with 2.0L EcoBoost engines may exhibit fuel odor originating from the positive crankcase ventilation (PCV)
hose.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Inspect the PCV hose to make sure it is properly connected to the valve cover and the low pressure intake duct.
a. For Escape and Focus ST vehicles remove the cowl panel grille to access the hose. Refer to Workshop Manual
(WSM), Section 501-02.
b. For Edge vehicles remove the air cleaner outlet pipe to access the hose. Refer to WSM, Section 303-12.
2. Does the PCV hose exhibit a fuel smell or was the hose disconnected?
a. Yes - replace the PCV hose assembly and reassemble the vehicle.
b. No - Refer to WSM, Section 303-13 for normal diagnosis.
PART NUMBER
PART NAME
EJ7Z-6758-B
Positive Crankcase Ventilation Hose Assembly
OPERATION
DESCRIPTION
TIME
160002A
2013-2016 Escape, 2.0L EcoBoost: Inspect And Replace PCV Hose
Includes Time To Remove And Install The Cowl Panel Grille (Do Not
Use With Any Other Labor Operations)
0.5 Hr.
160002A
2013-2014 Focus ST, 2.0L EcoBoost: Inspect And Replace PCV Hose
Includes Time To Remove And Install The Cowl Panel Grille (Do Not
Use With Any Other Labor Operations)
0.4 Hr.
160002A
2013-2014 Edge 2.0L EcoBoost: Inspect And Replace PCV Hose
Includes Time To Remove And Install The Air Cleaner Outlet Pipe (Do
Not Use With Any Other Labor Operations)
0.3 Hr.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 7, 2016
PAGE1
TSB 16-0002 (Continued)
OPERATION
160002A
DESCRIPTION
TIME
2013-2015 Explorer, 2013-2016 Fusion, MKZ, 2015-2016 MKC 2.0L
EcoBoost: Inspect And Replace PCV Hose (Do Not Use With Any Other
Labor Operations)
0.2 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
6758
CONDITION CODE
49
PAGE2
3.5L GTDI - NO START AFTER USING BLOCK HEATER TEMPERATURES BELOW -15 °C (0 °F)
TSB 16-0003
FORD:
2015-2016 Expedition, F-150
LINCOLN:
2015-2016 Navigator
ISSUE
Some 2015-2016 F-150, Expedition and Navigator vehicles equipped with 3.5L Gasoline Turbocharged Direct Injection
(GTDI) engine may exhibit a hard to start or no start condition after using the block heater when temperatures are below
-15 °Celsius (0 °Fahrenheit).
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Is the vehicle equipped with a heater in the thermostat housing? Refer to Workshop Manual (WSM), Section 303-03.
a. Yes - proceed to Step 2.
b. No - this article does not apply. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal
diagnosis.
2. Remove and discard the existing cooling system heater and wire harness.
3. Install the immersion block heater and harness kit. Refer to the instruction sheet included in the kit.
a. It is not necessary to remove the left hand turbocharger assembly.
b. Use special tool 303-1638 to install the immersion block heater.
4. Fill the cooling system. Refer to WSM, Section 303-03.
Recommend to the customer they plug the block heater in at temperatures at or below -15 °C (0 °F) to improve cold
starting.
PART NUMBER
PART NAME
VC-3-B
Motorcraft® Orange Concentrated Antifreeze/Coolant
FL3Z-6D008-A
Immersion Block Heater Kit
OPERATION
DESCRIPTION
TIME
160003A
2015-2016 F-150 3.5L GTDI: Remove The Existing Cooling System
Heater And Install Immersion Block Heater Following The Service
Procedure (Do Not Use With Any Other Labor Operations)
1.2 Hrs.
160003A
2015-2016 Expedition And Navigator 3.5L GTDI: Remove The Existing
Cooling System Heater And Install Immersion Block Heater Following
The Service Procedure (Do Not Use With Any Other Labor Operations)
1.6 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 11, 2016
PAGE1
TSB 16-0003 (Continued)
DEALER CODING
BASIC PART NO.
6010
CONDITION CODE
01
PAGE2
6.7L DIESEL - LOSS OF POWER - AIR FILTER SNOW PACK
TSB 16-0004
FORD:
2011-2016 F-Super Duty
This article supersedes TSB 14-0232 to update vehicle model years.
ISSUE
Some 2011-2016 F-Super Duty vehicles equipped with a 6.7L engine may exhibit a loss of power due to snow packing in
or around the engine air cleaner (ACL) when operated in extreme snow conditions or when equipped with a snowplow.
This concern may result in diagnostic trouble codes (DTCs) P0299 and P1247. A low restriction secondary foam filter is
now available to resolve this concern.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Remove the ACL cover and element. Refer to Workshop Manual (WSM), Section 303-12.
2. Clear any snow and/or ice from the ACL housing inlet.
3. Remove and discard the foam ACL filter element.
4. Install the new low restriction secondary foam filter.
5. Install the ACL element, cover and reset the restriction gauge. Refer to WSM, Section 303-12.
PART NUMBER
PART NAME
BC3Z-9601-D
Secondary Foam Filter
OPERATION
160004A
DESCRIPTION
TIME
2011-2016 F-Super Duty 6.7L: Check DTCs And Replace The
Secondary Foam Filter Includes Time To Clear DTCs (Do Not Use With
Any Other Labor Operation)
0.4 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
9601
CONDITION CODE
55
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 14, 2016
PAGE1
GLOVE COMPARTMENT DOES NOT LATCH PROPERLY - BUILT ON OR
BEFORE 10/23/2015
TSB 16-0005
FORD:
2015 F-150
This article supersedes TSB 15-0045 to add a production fix date, update the Service Procedure and Part List.
ISSUE
Some 2015 F-150 vehicles may have a glove compartment that does not latch properly.
ACTION
Follow the Service Procedure steps to correct this condition.
SERVICE PROCEDURE
1. Open the glove compartment and release the glove compartment down stops. Remove the dampener by pushing
down and forward at the damper end then fully lower the glove compartment. Refer to Workshop Manual (WSM),
Section 501-12.
2. Inspect both glove compartment hinge pins to make sure they are properly installed through the glove compartment
hinge and supported at both ends by the instrument panel. (Figure 1)
Figure 1 - Article 16-0005
3. Inspect the glove compartment center hooks to make sure they are properly attached to the hinge line of the
instrument panel. (Figure 2)
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 20, 2016
PAGE1
TSB 16-0005 (Continued)
Figure 2 - Article 16-0005
4. Are the hinge pins and center hooks properly attached?
a. Yes - proceed to Step 7.
b. No - proceed to Step 5.
5. If the glove compartment hinge pins or hooks are not properly installed, remove the glove compartment hinge pins and
the glove compartment. Refer to WSM, Section 501-12.
6. Reattach the glove compartment by attaching only the center two hooks first, then installing the two hinge pins.
a. Do not reattach the dampener or latch the down stops until this article is completed.
7. Remove the left and right glove compartment strikers. (Figure 2)
a. Reach inside the glove compartment opening of the instrument panel, behind the long vertical side of each striker
and press them out by hand. (Figure 3)
Figure 3 - Article 16-0005
8. Remove by hand the 2 (two) rubber bumpers from the glove compartment. (Figure 4)
PAGE2
TSB 16-0005 (Continued)
Figure 4 - Article 16-0005
9. Install the 2 (two) new rubber bumpers.
a. While supporting the glove compartment, press the 2 (two) new glove compartment bumpers into the open bumper
cavities by hand.
10. Install the new glove compartment strikers.
a. Insert the short forward vertical edge of the new striker into striker pocket first to engage the tab of the striker.
b. Press the long rear vertical edge of the new striker into the striker pocket to engage the clips.
11. Reattach the glove compartment dampener.
12. Latch the glove compartment down stops.
13. Close the glove compartment.
PART NUMBER
PART NAME
FL3Z-1506064-AA
Glove Box - Striker Kit
OPERATION
160005A
DESCRIPTION
TIME
2015 F-150: Inspect And Install The Striker And Bumper Kit Includes
Time To Correct Hinge Pins If Necessary (Do Not Use With Any Other
Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
1506024
PAGE3
CONDITION CODE
07
THX AUDIO SYSTEM EQUIPPED - POPPING NOISE FROM SPEAKERS
ON LOW VOLUME/HIGH BASS WHEN USING USB OR BLUETOOTH
AUDIO DEVICE
TSB 16-0006
LINCOLN:
2015 MKC
ISSUE
Some 2015 MKC vehicles equipped with the THX audio system may exhibit a popping noise from the speakers with the
information and entertainment system set at low volume and high bass when using a USB or bluetooth media device.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Does a popping noise from the speakers occur with the information and entertainment system set at low volume and
high bass when using a USB or bluetooth device?
a. Yes - proceed to step 2.
b. No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.
2. Replace the Audio Digital Signal Processing (DSP) Module. Refer to WSM, Section 415-00.
PART NUMBER
PART NAME
EJ7Z-18B849-D
Digital Signal Processing Module
OPERATION
160006A
DESCRIPTION
TIME
2015 MKC: Replace The DSP Module (Do Not Use With Any Other
Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
18B849
CONDITION CODE
42
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 20, 2016
PAGE1
POLICE UTILITY - 3.7L TIVCT - DELAYED SHIFTS AT SPEEDS CLOSE
TO 160 KM/H (100 MPH) - BUILT ON OR BEFORE 11/16/2015
TSB 16-0007
FORD:
2016 Explorer
ISSUE
Some 2016 Explorer Police Utility vehicles equipped with a 3.7L twin independent variable camshaft timing (Ti-VCT)
engine may experience random delayed shifts at speeds close to 160 Km/h (100 MPH) under certain conditions.
ACTION
Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 98.01 or higher. Make sure
you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may
also be obtained at www.motorcraftservice.com
OPERATION
160007A
DESCRIPTION
TIME
2016 Explorer Police 3.7L Ti-VCT: Reprogram The PCM (Do Not Use
With Any Other Labor Operations)
0.3 Hr.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
RECAL
CONDITION CODE
04
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 20, 2016
PAGE1
6R80 TRANSMISSION HIGH GEAR ENGAGEMENT FROM A STOP VEHICLES BUILT ON OR BEFORE 4/8/2013
TSB 16-0008
FORD:
2011-2013 F-150
2012-2013 Expedition
2011-2014 Mustang
LINCOLN:
2012-2013 Navigator
This article supersedes TSB 13-06-08 to update the Parts List.
ISSUE
Some 2011-2014 Mustang, 2011-2013 F-150, 2012-2013 Expedition and Navigator vehicles equipped with a 6R80
transmission and built on or before 4/8/2013 may exhibit a transmission engagement in 5th gear when starting. The
wrench indictor and/or the seat belt minder may be illuminated, the speedometer reads zero and the odometer displays
dashes while driving. Symptoms may clear after an ignition key cycle. Diagnostics trouble codes (DTCs) P0720 and
P0722 may or may not be stored in the powertrain control module (PCM) memory.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
Replace the molded leadframe on the main control assembly. Refer to Workshop Manual (WSM), Section 307-01 Shift
Solenoids.
NOTE:
REPLACEMENT OF SHIFT SOLENOIDS ARE NOT REQUIRED FOR THIS PROCEDURE.
PART NUMBER
PART NAME
AL3Z-7G276-B
Molded Leadframe
XT-5-QLVC
Motorcraft® MERCON® LV Automatic Transmission Fluid
OPERATION
DESCRIPTION
TIME
160008A
2011-2013 F-150, 2012-2013 Expedition And Navigator 6R80
Transmission: Check DTCs And Replace The Molded Leadframe (Do
Not Use With Any Other Labor Operations)
2.1 Hrs.
160008A
2011-2014 Mustang 6R80 Transmission: Check DTCs And Replace
The Molded Leadframe (Do Not Use With Any Other Labor Operations)
2.2 Hrs.
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
7G276
CONDITION CODE
D4
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 25, 2016
PAGE1
POLICE SEDAN - ILLUMINATED MIL WITH DTC P0627
TSB 16-0009
FORD:
2013-2016 Taurus
ISSUE
Some 2013-2016 Taurus Police sedan vehicles equipped with 3.5L gasoline turbocharged direct injection (GTDI), 3.5L
twin independent variable cam timing (Ti-VCT) and 3.7L Ti-VCT engines may exhibit an illuminated malfunction indicator
lamp (MIL) with diagnostic trouble code (DTC) P0627 stored in the powertrain control module (PCM) memory.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Connect the Ford Integrated Diagnostic System (IDS) service tool or equivalent scan tool and check for DTCs. Is DTC
P0627 present in PCM memory?
a. Yes - replace the fuel pump control module. Refer to Workshop Manual (WSM), Section 303-04.
b. No - this article does not apply. Refer to Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal
diagnosis.
PART NUMBER
PART NAME
AA8Z-9D370-D
Fuel Pump Control Module
OPERATION
160009A
MT160009
DESCRIPTION
TIME
2013-2016 Taurus Police: Retrieve DTCs And Replace The Fuel Pump
Control Module (Do Not Use With Any Other Labor Operations Except
MT)
Additional Time To Remove And Install Any Police Equipment To
Access The Fuel Pump Control Module
0.5 Hr.
Actual Time
WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are
determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO.
9D370
CONDITION CODE
42
NOTE: The information contained in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job
properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service.The
procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford, Lincoln, or Mercury dealership
to determine whether the bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan
coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves
the right to supercede this information with updates.The most recent information is available through Ford Motor Company's on-line technical resources.
Copyright © 2016 Ford Motor Company
Online Publication Date January 26, 2016
PAGE1
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 7, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 15B23
Certain 2012-2014 Focus Electric Vehicles
High Voltage Wire Harness Update and Reprogram Powertrain Control Module
PROGRAM TERMS
This program will be in effect through December 31, 2016. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Focus Electric
2012-2014
Michigan Assembly Plant
September 15, 2011 through
August 15, 2014
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles a “Stop Safely Now” message with a red triangle indicator may
appear in the instrument cluster, followed by loss of motive power. The Malfunction Indicator Lamp
(MIL) may also illuminate with Diagnostic Trouble Code (DTC) P0A0A-01 present in the Powertrain
Control Module (PCM).
SERVICE ACTION
Depending on the build date of the vehicle and based on inspection results, dealers are to perform
one of the following:
 Vehicles built before May 19, 2014 - inspect the High Voltage (HV) wire harness and
reprogram the PCM.
 Vehicles built before May 19, 2014 - inspect the HV wire harness, update the HV wire harness,
and reprogram the PCM.
 Vehicles built on or after May 19, 2014 - clean and apply electrical grease to the Powertrain
High Voltage Interlock (PT HVIL) terminal shunt and reprogram the PCM.
The above services must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: To prevent the risk of high-voltage shock, it is strongly recommended the service
procedure is performed by a technician that has completed the Hybrid and Electric Vehicle
Operation & Diagnosis Classroom Training (course code 39S02T0).
 Copyright 2015 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of January 25, 2016. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2015 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15B23
Certain 2012-2014 Focus Electric Vehicles
High Voltage Wire Harness Update and Reprogram Powertrain Control Module
OASIS ACTIVATED
Yes, OASIS will be activated on January 7, 2016.
FSA VIN LIST ACTIVATED
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on January 7,
2016. Owner names and addresses will be available by February 8, 2016.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
 Owners of affected vehicles will be directed to dealers for repairs.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
 Damage that you believe was caused by the covered condition.

A condition that requires additional labor and/or parts to complete the repair.

Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.
Requests for approval after completion of the repair may not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had
this repair performed on a timely basis. Additional related damage parts are subject to random
selection for return to the Ford Warranty Parts Analysis Center (WPAC).
 Copyright 2015 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15B23
Certain 2012-2014 Focus Electric Vehicles
High Voltage Wire Harness Update and Reprogram Powertrain Control Module
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires August 1, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with diagnosing and repairing PCM DTC
P0A0A-01 when the High Voltage Wire Harness was determined to be the causal component.
RENTAL VEHICLES
Dealers are pre-approved for a comparable rental vehicle for 1 day. Follow Extended Service Plan
(ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the
dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC
via the SSSC Web Contact Site.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number 15B23 is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and/or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
 Submit refunds on a separate repair line.
- Program Code: 15B23
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.
Enter the total amount of the rental expense under Miscellaneous Expense code "Rental".
 PROGRAM TERMS: This program will be in effect through December 31, 2016. There is no
mileage limit for this program.
 Copyright 2015 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15B23
Certain 2012-2014 Focus Electric Vehicles
High Voltage Wire Harness Update and Reprogram Powertrain Control Module
LABOR ALLOWANCES
Labor
Operation
Labor Time
Vehicles built before May 19, 2014 - inspect the HV wire harness and
reprogram the PCM
15B23B
0.5 Hours
Vehicles built before May 19, 2014 - inspect the HV wire harness,
update the HV wire harness, and reprogram the PCM
15B23C
1.1 Hours
Vehicles built on or after May 19, 2014 - clean and apply electrical
grease to the PT HVIL terminal shunt and reprogram the PCM
15B23D
0.7 Hours
Description
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Quantity
XG-12
Electrical Grease
1
CM58-12B654-AA
High Voltage Wire Harness Update Kit
(Vehicles Built before May 19, 2014, as required)
1
The DOR/COR number for this program is 51017.
Order your parts requirements through normal order processing channels.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2015 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Certain 2012 THROUGH 2014 Model Year focus electric vehicles —
high voltage wire harness inspection and powertrain Control
Module reprogramming
oVERVIEW
In some of the affected vehicles a "Stop Safely Now" message with a red triangle indicator may appear
in the instrument cluster, followed by loss of motive power. The Malfunction Indicator Lamp (MIL) may
also illuminate with Diagnostic Trouble Code (DTC) P0A0A-01 present in the Powertrain Control Module
(PCM). Depending on the build date of the vehicle and based on inspection results, dealers are to update
the High Voltage (HV) wire harness, clean and apply electrical grease to the Powertrain High Voltage
Interlock (PT HVIL) Terminal Shunt, and reprogram the PCM.
WARNING: Service of the high voltage system on this vehicle is restricted to qualified personnel.
The required qualifications vary by region. Always observe local laws and legislative directives
regarding electric vehicle service. Failure to follow this instruction may result in serious personal
injury or death.
WARNING: To prevent the risk of high-voltage shock, always follow precisely all warnings and
service instructions, including instructions to depower the system. The high-voltage system
utilizes approximately 300 volts DC, provided through high-voltage cables to its components and
modules. The high-voltage cables and wiring are identified by orange harness tape or orange wire
covering. All high-voltage components are marked with high-voltage warning labels with a highvoltage symbol. Failure to follow these instructions may result in serious personal injury or death.
WARNING: Never install the service disconnect plug when a high-voltage service cover is
removed. Always install the cover prior to connecting the service disconnect plug. The cover
prevents inadvertent contact with the high voltage which is present at several points under the
cover. Failure to follow these instructions may result in serious personal injury or death.
WARNING: Disconnect the 12 volt battery before servicing the direct current to alternating current
(DC-AC) inverter or alternating current (AC) powerpoint to prevent the risk of high voltage shock.
Failure to follow this instruction may result in serious personal injury.
SERVICE PROCEDURE
Vehicles Built Before May 19, 2014 - Proceed to Page 2.
Vehicles Built On or After May 19, 2014 - Proceed to Page 9.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 2 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Vehicles Built Before May 19, 2014
Inspect High Voltage Wire Harness
1. Remove the two engine cover retainer pins, then remove the engine cover.
2. Inspect the HV wire harness. See Figure 1a.
HIGH VOLTAGE (HV)
WIRE HARNESS
1515A
FIGURE 1a
3. Are the HV wires individually wrapped in convolute? See Figures 1b and 1c.

- Yes - HV wire harness update is not required. Proceed to Module Reprograming on
Page 11.
- No - Proceed to Update High Voltage Wire Harness on Page 3.
HV WIRES INDIVIDUALLY
WRAPPED
HV WIRES WRAPPED
TOGETHER
1515B
FIGURE 1b FIGURE 1c
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 3 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Update High Voltage Wire Harness
1. Disconnect the HV battery service disconnect. Please follow the Workshop Manual (WSM) procedures
in Section 414-03A.
2. Disconnect the Transmission Control Module (TCM) connector. See Figure 2.
TRANSMISSION CONTROL
MODULE (TCM) CONNECTOR
1515G

FIGURE 2
NOTE: Do not use a razor blade, utility knife or similar tool for cutting the convolute and tape. The HV
wire harness can easily become damaged if round/blunt nose scissors are not used when
performing this procedure. See Figure 3.
ROUND/BLUNT
NOSE SCISSORS
STUD FOR
MISSING NUT
STUD FOR
1515Q
MISSING
NUT

FIGURE 3
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
PLACE COPY HERE
ATTACHMENT III
PAGE 4 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
3. Using a pair of round/blunt nose scissors, cut the single convolute between the wires down to the black
tape at the dash bracket and discard the cut convolute. Peel back the convolute as you cut for better
visibility. See Figures 4a, 4b and 4c.
BLACK TAPE AT
DASH BRACKET
HV HARNESS
CONVOLUTE

FIGURE 4a
HV WIRES
HV HARNESS
CONVOLUTE
1515I
FIGURE 4b
BLACK TAPE AT
DASH BRACKET
STUD FOR
MISSING NUT
1515H

STUD FOR
FIGURE 4c
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 5 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
4. Install the abrasion sleeves individually over each HV wire. See Figures 5 and 6.
ABRASION SLEEVE
1515L
FIGURE 5
5. Install the supplied tie-straps to the HV wire harness in the sequence shown. Tie-strap "5" secures the
unmodified HV wire to the nearest modified HV wire. Install the tie-straps so the straps are facing
away from each other. Cut off excess length of the tie-straps. See Figure 6.
NOTE: The unmodified HV wire must be secured to only one of the modified HV wires.
STUD FOR
MISSING NUT
UNMODIFIED
HV WIRE
STUD FOR
MISSING NUT
STUD FOR
1515R NUT
MISSING
FIGURE 6
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 6 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
6. Remove the four TCM connector terminal springs using a terminal release tool, pick or bent paper clip.
Each TCM terminal contains two springs. See Figure 7.
NOTICE: Do not scratch or damage the terminal surface or spring grooves.
TCM CONNECTOR
TERMINAL SPRINGS
1515P
FIGURE 7
7. Install the four new TCM connector terminal springs using a terminal release tool, pick or bent paper
clip. Place the springs into their correct position and seat in the grooves. See Figure 8.
NEW TERMINAL
SPRINGS
BENT PAPER
CLIP
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
1515N
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 7 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
8. Turn the TCM connector upside down and locate the Powertrain High Voltage Inter-Lock (PT HVIL)
Terminal Shunt locking tab access hole. Using an angled pick, depress the tab while pulling the shunt
out of the connector and discard the shunt. See Figure 9.
PT HVIL
TERMINAL SHUNT
1515J
FIGURE 9
NOTICE: Use latex gloves for this portion of the repair. Be careful not to touch the gold surface
of the new shunt.
NOTICE: Do not compress the new shunt when installing into the TCM connector.
9. Install the new PT HVIL Terminal Shunt by slowly sliding into the slotted opening until an audible "click"
is heard and the shunt is locked in place. See Figure 10.
NEW PT HVIL
TERMINAL SHUNT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1515K
PLACE COPY HERE
PLACE COPY HERE
FIGURE 10
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
10. Using a lint free cloth, lightly wipe all surfaces of the shunt after installation. Apply Motorcraft
Electrical Grease XG-12 to the new PT HVIL Terminal Shunt. See Figure 11.
NOTE: Apply the grease to the PT HVIL Terminal Shunt only.
TCM
CONNECTOR
NEW PT HVIL
TERMINAL SHUNT
1515C
FIGURE 11
11. Connect and disconnect the TCM connector. See Figure 2.
12. Verify all components remain in the correct position. See Figures 8 and 10.
13. Reconnect the TCM connector. See Figure 2.
14. Install the engine cover and the two engine cover retainer pins.
15. Connect the HV battery service disconnect. Please follow the WSM procedures in Section 414-03A.
16. Proceed to Module Reprogramming on Page 11.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 9 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Vehicles Built On or After May 19, 2014
Clean and Apply Electrical Grease to the PT HVIL Terminal Shunt
1. Disconnect the High Voltage (HV) battery service disconnect. Please follow the Workshop Manual
(WSM) procedures in Section 414-03A.
2. Remove the two engine cover retainer pins, then remove the engine cover.
3. Disconnect the Transmission Control Module (TCM) connector. See Figure 12.
TRANSMISSION CONTROL
MODULE (TCM) CONNECTOR
1515S

FIGURE 12
4. Using a lint free cloth, lightly wipe all surfaces of the Powertrain High Voltage Inter-Lock (PT HVIL)
Terminal Shunt. Apply Motorcraft Electrical Grease XG-12 to the (PT HVIL) Terminal Shunt.
See Figure 13.
NOTE: Apply the grease to the PT HVIL Terminal Shunt only.
TCM
CONNECTOR
PT HVIL
TERMINAL SHUNT
1515T
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
FIGURE 13
ATTACHMENT III
PAGE 10 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
5. Connect the TCM connector. See Figure 12.
6. Install the engine cover and the two engine cover retainer pins.
7. Connect the HV battery service disconnect. Please follow the WSM procedures in Section 414-03A.
8. Proceed to Module Reprogramming on Page 11.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 11 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Module Reprogramming - All Vehicles
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow
normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.

2. Reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic System (IDS) release
93.03 or higher.
NOTE: A coordinated reflash is required when reprogramming the PCM. When PCM reprogramming is
initiated, the IDS will check for software updates on certain onboard modules (Anti-lock Brake
System (ABS) module, Transmission Control Module (TCM), etc.). The IDS will automatically
install updates in these modules if they are not at the latest level. If the coordinated reflash is
interrupted, undesired vehicle operation may result.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.
Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session
will cause errors within the programming inhale process.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 12 OF 12
CUSTOMER SATISFACTION PROGRAM 15B23
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
January 2016
Customer Satisfaction Program 15B23
Programa de satisfacción del cliente 15B23
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this
notice?
“Stop Safely Now”
On your vehicle, a fault in the High Voltage wire harness may cause a “Stop
Safely Now” message with a red triangle indicator to appear in the
instrument cluster and the Malfunction Indicator Lamp (MIL) may also
illuminate. Your vehicle will continue to function normally at speeds above 3
mph; however, you may begin to lose motive power as you bring your
vehicle to a stop. If this condition occurs before your dealer visit, you can
restart your vehicle by shifting it into Park, turning the vehicle off, and waiting
two minutes.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect and update the High Voltage wire harness as required
and update the Powertrain Control Module (PCM) calibration free of charge
(parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until December 31,
2016 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle may require an inspection to
determine if parts need to be ordered.
What should you do?
Please call your dealer without delay and request a service date for
Customer Satisfaction Program 15B23. Provide the dealer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
 Copyright 2015 Ford Motor Company
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts and procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to Powertrain Control Module (PCM) Diagnostic Trouble Code (DTC)
P0A0A-01 when the High Voltage Wire Harness was determined to be
causing the concern. To verify eligibility and expedite reimbursement, give
your paid original receipt to your dealer before August 1, 2016.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford Motor
Company Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. For the hearing impaired call 1800-232-5952 (TDD). Representatives are available Monday through
Friday: 8:00AM – 8:00PM (Eastern Time).
If you wish to contact us through the Internet, our address is:
www.Fordowner.com.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you still have concerns, please contact the Fleet
Customer Information Center at 1-800-34-FLEET, Option #3 and one of our
representatives will be happy to assist you. Representatives are available
Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Or you may contact us through the Internet at www.fleet.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2015 Ford Motor Company
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 14, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 15M02
Certain 2011-2015 Model Year F-Super Duty Vehicles with 6.7L Diesel Engine
Exhaust Gas Temperature Sensor Extended Coverage
REF:
Customer Satisfaction Program 15M01
Certain 2011-2012 Model Year F-Super Duty Vehicles with 6.7L Diesel Engine
Exhaust Gas Temperature Sensor Extended Coverage
PROGRAM TERMS
This Customer Satisfaction Program supersedes 15M01 and extends the coverage of the Exhaust
Gas Temperature (EGT) sensors to 11 years of service or 120,000 miles from the warranty start date
of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage
limits, this extended warranty coverage will last through July 31, 2016. Coverage is automatically
transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed
using the Labor Operation Codes provided in TSB 15-0054.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Engine
Assembly Plant
Build Dates
F-Super Duty
2011-2015
6.7L Diesel
Kentucky
Job #1 through June 27, 2014
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, the Service Engine Soon indicator may illuminate due to a
malfunction with one or more of the EGT sensors.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the faulty EGT sensor(s).
Coverage under this program begins after the expiration of the New Vehicle Limited Warranty. This
service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of March 21, 2016. Dealers should repair any
affected vehicles that experience the condition covered by this program, whether or not the customer
has received a letter.
 Copyright 2016 Ford Motor Company
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15M02
Certain 2011-2015 Model Year F-Super Duty Vehicles with 6.7L Diesel Engine
Exhaust Gas Temperature Sensor Extended Coverage
OASIS ACTIVATION
OASIS will be activated on January 14, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Affected vehicles which have had the Engine, Powertrain, or Entire Vehicle Warranty cancelled are
not eligible for this service action. Warranty cancellation is identified in the “Warning” area on OASIS.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
 Damage that you believe was caused by the covered condition.

A condition that requires additional labor and/or parts to complete the repair.

Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.
Requests for approval after completion of the repair may not be granted. Additional related damage
parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires July 31, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with EGT sensor replacement.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15M02
Certain 2011-2015 Model Year F-Super Duty Vehicles with 6.7L Diesel Engine
Exhaust Gas Temperature Sensor Extended Coverage
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15M02) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and /or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
 Submit refunds on a separate repair line.
- Program Code: 15M02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 PROGRAM TERMS: This program extends the coverage of the EGT sensors to 11 years of
service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. If a
vehicle has already exceeded either the time or mileage limits, this coverage will last through
July 31, 2016.
 This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using the Labor Operation Codes provided in TSB 15-0054. If the vehicle is beyond
coverage of the New Vehicle Limited Warranty and covered by an Extended Service Plan
(ESP), claim repairs to this program (FSA 15M02) instead of the ESP Plan.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15M02
Certain 2011-2015 Model Year F-Super Duty Vehicles with 6.7L Diesel Engine
Exhaust Gas Temperature Sensor Extended Coverage
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Diagnose and replace one EGT sensor
15M02B
0.5 Hours
Diagnose and replace two EGT sensors
15M02C
0.6 Hours
Diagnose and replace three EGT sensors
15M02D
0.8 Hours
Diagnose and replace four EGT sensors
15M02E
0.9 Hours
If required, additional time to remove and install fuel shield
to access lifting points (can be claimed with operation B-E)
If required (FX4 package only), additional time to remove
and install fuel shield to access lifting points (can be
claimed with operation B-E)
15M02F
0.1 Hours
15M02G
0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order Quantity
AC3Z-5J213-C
EGT Sensor
Up to 4
The DOR/COR number for this program is 51022.
Order your parts requirements through normal order processing channels.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 15M02
Certain 2011-2015 Model Year F-Super Duty Vehicles with 6.7L DIESEL
engine — EXHAUST GAS TEMPERATURE SENSOR EXTENDED COVERAGE
CAB AND CHASSIS MODELS
EGT 11
EGT 12
PICKUP MODELS
EGT 11
EGT 13
EGT 14
EGT 13
EGT 12
EGT 14
1513A
FIGURE 1
SERVICE PROCEDURE
1. Is DTC P0544, P0545, P0546, P06EA, P06EB, P2031, P2032, P2033, P200C, P200E, P2080, P2081,
P2084, P2085, P242A, P242B, P242C, P242D, P242E, P246E, P246F, P2470, P2471, P2472, P2478,
P2479, P247A and/or P247B present?
a. Yes - proceed to Step 2.
b. No - this program does not apply. Refer to Powertrain Controls and Emissions Diagnostics
(PC/ED) Manual for normal diagnostics as required.
2. Based on the DTCs retrieved in Step 1, replace the corresponding Exhaust Gas Temperature (EGT)
sensor(s) as instructed below. Please refer to the Workshop Manual (WSM), Section 303-14, Engine
Control Components for EGT sensor locations and replacement procedure.
• DTCs P0544, P0545, P0546, P2080, P2081, P2478 replace EGT-11.
• DTCs P2031, P2032, P2033, P2084, P2085, P2479 replace EGT-12.
• DTCs P242A, P242B, P242C, P242D, P242E, P247A replace EGT-13.
• DTCs P246E, P246F, P2470, P2471, P2472, P247B replace EGT-14.
• DTCs P06EA, P06EB, P200C and/or P200E, proceed to Step 3.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 15M02
3. Is DTC P200C and/or P200E stored in PCM memory with no other EGT DTCs present?
a. Yes - proceed to Step 4.
b. No - proceed to Step 5.
4. Use Integrated Diagnostic System (IDS) freeze frame data readings to confirm when DTC P200C
and/or P200E were set. Replace the corresponding EGT sensor as instructed below. Please refer to
the WSM, Section 303-14, Engine Control Components for EGT sensor locations and replacement
procedure.
• If EGT-12 temperature is 650 °C (1202 °F) greater than EGT-11 temperature, replace EGT-12.
• If EGT-13 temperature is above 900 °C (1652 °F), replace EGT-13.
• If IDS freeze frame data shows EGT-13 temperature is 650 °C (1202 °F) greater than EGT-12
temperature, replace EGT-13.
• If EGT-14 temperature is above 900 °C (1652 °F) replace EGT-14.
• If IDS freeze frame data shows EGT14 temperature is 650 °C (1202 °F) greater than EGT-13
temperature replace EGT-14.
5. Based on the DTCs retrieved in Step 1, replace the corresponding EGT sensor(s) as instructed
below. Refer to the WSM, Section 303-14, Engine Control Components for EGT sensor locations and
replacement procedure.
• DTC P06EA:
• 2011-2012 pickups replace EGT14.
• 2011-2012 chassis cabs replace EGT13.
• DTC P06EA on all 2013-2015 F-Super Duty models replace EGT12.
• DTC P06EB replace EGT-14.
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
Michael A. Berrardi
Director
eering Operatio
ons
Service Engine
Ford Customer Service Divis
sion
Ford Moto
or Company
P. O. Box 1904
21
Dearborn, Michigan 4812
January 2
21, 2016
TO:
All U.S. Ford
F
and Lin
ncoln Dealerrs
SUBJECT:
DEMONSTRATION / DELIVERY
Y HOLD - C
Customer Sa
atisfaction P
Program 15
5B39
Certain 2015
2
Model Year Transit Vehicles
t Repair
Under Hood Water Managemen
M
PROGRAM TERMS
This program
m will be in effect
e
throug
gh Decembe
er 31, 2016. There is no
o mileage lim
mit for this prrogram.
AFFECTED
D VEHICLES
S
Vehicle
Model Year
Ass
sembly Plan
nt
Build D
Dates
Transit
2015
Kan
nsas City
Januaryy 17, 2014 th
hrough Marcch 30, 2015
Affected veh
hicles are identified in OASIS
O
and FSA VIN Listss.
REASON FOR THIS PR
ROGRAM
In some of the
t affected vehicles, ins
sufficient sea
aling in certa
ain areas of the engine ccompartmen
nt may
allow undes
sired water entry
e
into the
e engine com
mpartment d irectly over p
powertrain ccomponents. This
can lead to symptoms in
ncluding diffficulty startin
ng, misfires, or illuminatio
on of the Ma
alfunction Ind
dicator
Lamp (MIL).
A
SERVICE ACTION
Before demonstrating or delivering any of the ve
ehicles invo lved in this p
program, de
ealers are to install
water mana
agement mea
asures. This
s service mu
ust be perforrmed on all a
affected veh
hicles at no ccharge
to the vehicle owner.
OTIFICATIO
ON MAILING
G SCHEDUL
LE
OWNER NO
Owner Lette
ers are expe
ected to be mailed
m
the week of Febru
uary 1, 2016
6. Dealers sshould repairr any
affected veh
hicles that arrrive at their dealerships
s, whether orr not the cusstomer has rreceived a le
etter.
ATTACHME
ENTS
Attachment I:
Administrativ
A
e Informatio
on
Attachment II:
Labor Allowances and Pa
arts Ordering
g Informatio
on
Attachment III:
Technical
T
Info
ormation
Owner Notiffication Lette
er
QUESTIONS & ASSIST
TANCE
Support Cen
For question
ns and assis
stance, conta
act the Spec
cial Service S
nter (SSSC) via the SSS
SC Web
Contact Site
e. The SSSC
C Web Conttact Site can
n be accesse
ed through the Professio
onal Techniccian
Society (PTS) website using
u
the SS
SSC link liste
ed at the botttom of the O
OASIS VIN rreport screen
n or
listed underr the SSSC tab.
t
Sincere
ely,
Michae
el A. Berardi
 Cop
pyright 201
16 Ford Mo
otor Compan
ny
ATTACHMENT I
Page 1 of 2
DEMONSTRATION / DELIVERY HOLD - Customer Satisfaction Program 15B39
Certain 2015 Model Year Transit Vehicles
Under Hood Water Management Repair
OASIS ACTIVATION
OASIS will be activated on January 21, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 21,
2016. Owner names and addresses will be available by February 11, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
 Owners of affected vehicles will be directed to dealers for repairs.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
 Damage that you believe was caused by the covered condition.

A condition that requires additional labor and/or parts to complete the repair.

Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.
Requests for approval after completion of the repair may not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had
this recall performed on a timely basis. Additional related damage parts are subject to random
selection for return to the Ford Warranty Parts Analysis Center (WPAC).
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
DEMONSTRATION / DELIVERY HOLD - Customer Satisfaction Program 15B39
Certain 2015 Model Year Transit Vehicles
Under Hood Water Management Repair
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with repairs related to water intrusion into
the engine compartment.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15B39) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and/or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
 Submit refunds on a separate repair line.
- Program Code: 15B39
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 PROGRAM TERMS: This program will be in effect through December 31, 2016. There is no
mileage limit for this program.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
DEMONSTRATION / DELIVERY HOLD - Customer Satisfaction Program 15B39
Certain 2015 Model Year Transit Vehicles
Under Hood Water Management Repair
LABOR ALLOWANCES
Description
Install Water Management Measures
Labor Operation
Labor Time
15B39B
0.8 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
CK4Z-6102408-AA
Water Diverter
1
CK4Z-9601-A
Air Filter (if required)
1
CK4Z-61021A46-A
Leaf Screen Foam Seal
1
4L3Z-18203A16-AA
Mastic Patch (1 patch will service approximately 4 vehicles)
1
ZC-31-B
Motorcraft® Metal Surface Prep Wipes (1 wipe per vehicle)
1
CK4Z-17C582-A
Wiper Arm Grommet (low roof vehicles only)
1
The DOR/COR number for this program is 51023.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 7
FRONT OF
CUSTOMER SATISFACTION PROGRAM 15B39
WIPER ARM
GROMMET
Certain 2015 Model Year transit vehicles — under hood water
management repair
OVERVIEW

In some of the affected vehicles, insufficient sealing in certain areas of the engine compartment may allow
undesired water entry into the engine compartment directly over powertrain components. This can lead
to symptoms including difficulty starting, misfires, or illumination of the Malfunction Indicator Lamp (MIL).
Dealers are to install water management measures.
SERVICE PROCEDURE
All Vehicles
1. Remove the cowl panel grille. Please follow the Workshop Manual (WSM) procedures in
Section 501-02.
2. Clean the back of the cowl panel grille with a clean cloth. See Figure 1.
1567H
FIGURE 1
3. Apply the leaf screen foam seal along the back of the cowl panel grille. See Figure 2.
COWL PANEL
GRILLE
LEAF SCREEN
FOAM SEAL
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
FIGURE 2
STUD FOR
1567N NUT
MISSING
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 2 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
4. Remove and discard the drain hose from the passenger side of the cowl panel grille. See Figure 3.
DRAIN HOSE
FASTENER
DRAIN
HOSE
1576B
FIGURE 3
5. Remove the bolt and position aside the windshield washer reservoir filler neck. See Figure 4.
1576J
FIGURE 4
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 3 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
6. Loosen the clamp and disconnect the air filter outlet pipe from the air filter cover. See Figure 5.
1576M
FIGURE 5
7. Disconnect the electrical connector and detach the wiring harness retainer from the air filter cover.
See Figure 6.
1576I
FIGURE 6
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 4 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
8. Unclip and remove the air filter cover. See Figure 7.
x2
1576K
FIGURE 7
9. Remove the air filter. See Figure 8.
1576l
FIGURE 8
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 5 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
10. Clean the body joint between the right inner fender and dash panel with a Motorcraft® Metal Surface
Prep Wipe or equivalent. See Figure 9.
1567D
FIGURE 9
NOTE: The supplied mastic patch will service approximately four vehicles.
11. Cut the supplied mastic patch to 8 cm x 13 cm (3 in x 5 in) and apply the patch to the body joint.
See Figure 10.
MASTIC
PATCH
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1567C
FIGURE 10
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ATTACHMENT III
PAGE 6 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
12. Inspect the air filter to determine if it is dry/damp or saturated with water or ice.
If - Dry/damp - Clean any debris from the air filter tray and reinstall the air filter.
Normal engine operation will dry the filter if damp.
FRONT OF
If - Saturated with water or ice - Install a new air filter.
WIPER ARM
GROMMET
13. Install the air filter cover and fasten the clips. See Figure 7.
14. Connect the electrical connector and attach the wiring harness retainer to the air filter cover.
See Figure 6.
15. Connect the air filter outlet pipe to the air filter cover and tighten the clamp. See Figure 5.
Tighten to 35 lb.in (4 Nm).
16. Reposition the windshield washer reservoir filler neck and install the bolt. See Figure 4.
Tighten to 71 lb.in (8 Nm).
Low Roof Vehicles Only
17. Replace the passenger side windshield wiper arm grommet on the cowl panel grille. See Figure 11.
WINDSHIELD
WIPER ARM
GROMMET
COWL PANEL
GRILLE
1567E
FIGURE 11
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 7 OF 7
CUSTOMER SATISFACTION PROGRAM 15B39
All Vehicles
18. Reinstall the cowl panel grille. Please follow the WSM procedures in Section 501-02.
19. Install the supplied water diverter on the passenger side of the vehicle. See Figure 12.
a. Install the outboard end of the diverter into the sheet metal tab behind the hood hinge.
b. Snap the diverter up onto the cowl panel grille.
COWL
PANEL
FRONT
OF
GRILLE
WIPER ARM
GROMMET
SHEET METAL
TAB
ATTACHMENT
POINT
WATER
DIVERTER
1567O
FIGURE 12
20. Route the orange antenna wire in front of the diverter and route the washer hose under the inboard
end of the diverter. Attach the washer hose clip to the front edge of the diverter. See Figure 13.
WASHER
HOSE CLIP
WATER
DIVERTER
STUD FOR
MISSING NUT
FIGURE 13
1567G
STUD
FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
PLACE COPY HERE
PLACE COPY HERE
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2016
Customer Satisfaction Program 15B39
Programa de satisfacción del cliente 15B39
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, insufficient sealing in certain areas of the engine
compartment may allow undesired water entry into the engine compartment
directly over powertrain components. This can lead to symptoms including
difficulty starting, misfires, or illumination of the Malfunction Indicator Lamp
(MIL), which is shown to the left.
MIL
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has
authorized your dealer to install water management measures on your
vehicle free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until December 31,
2016 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay and request a service date for
Customer Satisfaction Program 15B39. Provide the dealer with the VIN of
your vehicle, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
 Copyright 2016 Ford Motor Company
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described
in this letter, you still need to have this service action performed to ensure
the correct parts and procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to repairs caused by water intrusion into the engine compartment.
To verify eligibility and expedite reimbursement, give your paid original
receipt to your dealer before June 30, 2016. To avoid delays, do not send
receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford
Motor Company Customer Relationship Center at 1-866-436-7332 and one
of our representatives will be happy to assist you. For the hearing impaired
call 1-800-232-5952 (TDD). Representatives are available Monday through
Friday: 8:00AM – 8:00PM (Eastern Time).
If you wish to contact us through the Internet, our address is:
www.Fordowner.com.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you still have concerns, please contact the Fleet
Customer Information Center at 1-800-34-FLEET, Option #3 and one of our
representatives will be happy to assist you. Representatives are available
Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Or you may contact us through the Internet at www.fleet.ford.com.
MOTORHOME OWNERS: If you still have concerns, please contact the
Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2016 Ford Motor Company
Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 27, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 15N04
Certain 2015 Model Year MKC and MKZ Vehicles Equipped with the Reserve
Equipment Group
Embedded Modem Replacement
PROGRAM TERMS
This program provides coverage to upgrade the embedded modem to prevent the loss of MyLincoln
Mobile service. This is a one-time repair program. Coverage extends to five years of service from the
warranty start date of the vehicle, regardless of mileage. Coverage is automatically transferred to
subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
MKC with Reserve
Equipment Group
2015
Louisville
November 12, 2013 through June 15, 2015
MKZ with Reserve
Equipment Group
2015
Hermosillo
February 21, 2014 through March 29, 2015
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
Owners of all affected vehicles received a complimentary subscription to the MyLincoln Mobile
service. This service uses an embedded modem that operates on a cellular network that is being
decommissioned. As the network is decommissioned, customers who actively use the MyLincoln
Mobile service will experience a loss of wireless connectivity with their vehicles. This concern will not
impact control or performance of the vehicle.
While customers who do not currently use the MyLincoln Mobile service will not notice the effects of
the cellular network shutdown, if they choose to activate their service in the future, it will not function
with the existing embedded modem.
SERVICE ACTION
Dealers should ensure that customers are aware of the impending loss of MyLincoln Mobile service.
If a customer requests the embedded modem upgrade, dealers are to replace the embedded modem
with an updated part that operates on a different cellular network. This service must be performed at
no charge to the vehicle owner.
NOTE: If a customer would like more information about the MyLincoln Mobile service, or would like to
activate their service and take advantage of this program, additional information can be found on the
Lincoln Owner web site. Navigate to www.Lincolnowner.com then select “SYNC & How-Tos,”
“Vehicle Features,” then “Remote Features.”
 Copyright 2016 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 15, 2016. Dealers should upgrade the
embedded modem at the customer’s request, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15N04
Certain 2015 Model Year MKC and MKZ Vehicles Equipped with the Reserve Equipment Group
Embedded Modem Replacement
OASIS ACTIVATION
OASIS will be activated on January 27, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this service unless the customer requests repairs covered by this program.
SOLD VEHICLES
Owners of all affected vehicles will be directed to dealers for repairs if they wish to prevent the loss of
MyLincoln Mobile service.
VEHICLES WITH CANCELLED WARRANTIES
Vehicles with cancelled warranties are not eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:

o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize
the Lincoln Loyalty Program to provide clients with surprise and delight offerings, including:
• Fuel fill
• Transportation assistance
• Courtesy pick-up and delivery of client vehicles
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this
service in owner mailings. Reference EFC03578, Lincoln Loyalty Program Announcement for
additional details.
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15N04
Certain 2015 Model Year MKC and MKZ Vehicles Equipped with the Reserve Equipment Group
Embedded Modem Replacement
CLAIMS PREPARATION AND SUBMISSION
 This is a one-time repair program and also applies to vehicles that are within the New Vehicle
Limited Warranty coverage period. Repairs should be claimed against Program Code 15N04.
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15N04) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
 Telematics Control Units (TCUs)/embedded modems will be supplied by Ford Component
Sales (FCS). No parts cost will be incurred by dealers, and dealers should not include parts
cost on claims.
 For Lincoln Client Special Handling, reference EFC03578, Lincoln Loyalty Program
Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming
Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same
Repair Order.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15N04
Certain 2015 Model Year MKC and MKZ Vehicles Equipped with the Reserve Equipment Group
Embedded Modem Replacement
LABOR ALLOWANCES
Description
Replace Telematics Control Unit (TCU)/embedded modem
Labor Operation
Labor Time
15N04B
0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
The TCU/embedded modem should be ordered using the On-line 1878 form.
To order an embedded modem:
 Go to FMCDealer.com
 Go to OASIS, enter the VIN and click GO
 Scroll to the bottom and select the On-Line 1878
 Select Telematics Control Unit (TCU) from the System drop-down box
 Complete the On-line 1878 Ford order process, selecting 15N04 as the claim submission type
Order
Quantity
Part Number
Description
EJ7Z-19A387-B
Telematics Control Unit (TCU)/embedded modem – MKC
1
GP5Z-19A387-B
Telematics Control Unit (TCU)/embedded modem – MKZ
1
For questions regarding parts, submit a request through the On-Line 1878 Form by clicking the
Help/Feedback/Contacts link near the bottom of the page.
DEALER PRICE
Embedded modems will be supplied by Ford Component Sales (FCS), and parts costs will not be
incurred by the dealer.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
 Copyright 2016 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 15N04
CERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE
RESERVE EQUIPMENT GROUP — EMBEDDED MODEM REPLACEMENT

OVERVIEW

Owners of all affected vehicles received a complimentary subscription to the MyLincoln Mobile
service. This service uses an embedded modem that operates on a cellular network that is being
decommissioned. As the network is decommissioned, customers who actively use the MyLincoln Mobile
service will experience a loss of wireless connectivity with their vehicles. This concern will not impact
control or performance of the vehicle. If a customer requests the embedded modem upgrade, dealers are
to replace the embedded modem with an updated part that operates on a different cellular network.
SERVICE PROCEDURE
MKZ Vehicles
NOTE: Use IDS release 98.03 or later for Programmable Module Installation (PMI). When prompted to
select automatic or manual process for As-Built data, select automatic.
1. Replace the Telematics Control Unit (TCU)/embedded modem. Please follow Workshop Manual
(WSM) procedures in Section 415-00.
NOTE:

If the customer has an active MyLincoln Mobile account, a message will appear in the touch
screen display after installation and configuration of the replacement TCU requesting approval for
owner access. Before selecting "Allow," confirm with the customer that the email address shown
in the message is correct for their MyLincoln Mobile account.
NOTE: For more information on MyLincoln Mobile service, go to www.Lincolnowner.com, then select
"SYNC & How-Tos," "Vehicle Features," then "Remote Features."
CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2016
ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2016
45568 Some 2013-2016 Fusion/MKZ vehicles may exhibit a gurgle-type noise from the center of the dash at idle
when the A/C is on and the blower motor is on the lowest setting. Prior to performing any repairs, compare the
noise to a like unit. A certain amount of noise is characteristic of the thermostatic expansion valve A/C system.
45569 Some 2015-2016 Transit equipped with a 3.5L or 3.7L that are not equipped with a tow/haul button can set
P1780 after performing a KOER test. In these cases, clear the code and no additional action is required as
there is no tow/haul button to toggle during the test.
45575 Some 2015-2016 F-150 vehicles may exhibit a trailer connected then trailer disconnected and/or a trailer
battery not charging message displayed in the message center when no trailer is being used. To correct the
concern, reprogram the Trailer Module (TRM) to the latest calibration using IDS version 98.04 or higher. Make
sure you are connected to the internet when entering module programming to obtain the latest updates.
Calibration files may also be obtained at www.motorcraftservice.com. Use causal component 19H332 and
applicable 12651D labor operations from Section 10 of the Service Labor Times Standards manual for
reprogram only.
45577 2013-2016 Escape - The option for hands free liftgate function with trailer tow package was added to Escape
vehicles built on or after 12/1/2013. If a vehicle is built with trailer tow but not hands free liftgate, it cannot be
added. Also, if a customer tries to add a trailer hitch to a handsfree liftgate equipped vehicle, the handsfree
liftgate will become inoperative.
45578 Some 2015-2016 Edge and 2016 MKX customers may request to have the autolocks disabled. The autolocks
are not a customer configurable feature. If a customer request to have the autolocks disabled, use IDS version
98.04 or higher to disable the autolocks. Enter Module Programming - Programmable Parameters - Power
Door Locks - Auto Lock 1-5 - Enable/Disable. To disable the autolocks, Auto Lock 1 through Auto Lock 5 all
need to be disabled prior to pressing the tick mark. Disabling the autolocks at the request of the customer
cannot be claimed as a warrantable repair. Section 501-14 of the online Workshop Manual is being updated to
provide direction on disabling the autolock feature.
45579 Some 2004-2016 Econoline/F-Super Duty with a Dana 70 or Dana 80 Trac-LocÃ¹ Limited-Slip Differential may
exhibit a rear axle chatter during turns. If normal diagnosis leads to differential clutch chatter as the cause,
engineering recommendation is to first add XL-3 Friction Modifier or equivalent, meeting Ford specification
EST M2C118-A to the rear axle lubricant. For axle fill capacity of 2.84L (6 pints) or less, 1 bottle or 118 ml(4 fl.
oz.) of XL-3 is required. For capacities exceeding 2.84L (6 pints), 2 bottles or 236 ml (8 fl. oz.) of XL-3 is
required. The WSM is in the process of being updated to reflect correct quantity. Use applicable labor
operations from Section 4 of the Service Labor Time Standards (SLTS) manual.
45583 Some 2011-2016 F-Super Duty 6.7L diesel equipped vehicles may exhibit a ticking noise at idle after an
engine oil change. It is often referred to as Typewriter Noise because of its similarity to the sound of a
mechanical typewriter. When engine temperatures reach 150 Å’F (65 Å’C) or higher, (from engine idle up to
approximately 1700 RPM's), this noise can typically be heard at the front wheel well and is often isolated to the
transmission bell housing or oil pan area. Typewriter Noise is not detrimental to engine function or durability
and has no short or long term effects on the engine. Do not attempt repairs to eliminate this noise. This noise
is characteristic of the 6.7L diesel engine and will typically cease or diminish significantly within the oil change
maintenance interval.
45587 Some 2015-2016 F-150 vehicles may exhibit an exterior door handle trim cover that is not fully attached to the
handle. The exterior door handle trim cover and the exterior handle are two separate pieces that are snapped
together. If equipped, a keyless entry antenna may also be located between these two pieces. If the trim cover
is not fully attached to the handle, attempt to reattach by squeezing the handle and trim cover together while
listening for an audible click. If unable to reattach the trim cover, refer to the Workshop Manual, Section 501-14
for normal diagnosis.
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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2016
45588 Some 2016 MKX vehicles built on or before 9/17/2015 may not have the ability to enable/disable the neutral
tow function in the vehicle settings menu of the instrument cluster message center. To correct the concern use
IDS version 98.04, select Module Programming - Programmable Parameters - Personality - Neutral Tow Enable. Once the neutral tow function is enabled using the IDS, the selection to enable/disable neutral tow
should display in the vehicle settings menu of the instrument cluster message center. For warranty claiming,
use causal part 10849 and applicable 12651D labor operations in the SLTS Manual Section 10.
45594 Some 2011-2016 Fiesta and 2012-2016 Focus vehicles may set a P0606 Diagnostic Trouble Code (DTC)
when battery or charging system issue is present or in the event of a dead or parasitic battery drain condition.
Please diagnose and repair any U codes that are present or stored before condemning the TCM or any
transmission hardware. Stored codes may have been set during new vehicle shipment or if the vehicle had a
dead battery and was jump started. DTC's should be cleared and the charging system and battery inspected
according to Diagnostic (PC/ED) manual or Workshop Manual (WSM), Section 414-00 for normal diagnostics.
DTC P0606 Diagnostic chart and repair action in the Workshop manual is being updated to redirect the
diagnostic in the event of the accompanying U codes.
45595 Some 2016 Escape vehicles equipped with Sirius satellite radio may exhibit an intermittent concern where the
audio cuts out and the radio display reads no signal. Engineering is currently investigating this concern. Since
this may be caused by multiple factors it is recommended to follow normal workshop manual diagnostics at this
time. However, do not replace any components if clear root cause cannot be determined. To assist with the
investigation use the Report A Vehicle Concern link at the bottom of the Oasis report and submit a Global
Concern Report (GCR). Continue to monitor OASIS which will be updated with status on this investigation.
45599 Some 2012-2016 F-650/750 vehicles equipped with SYNC may have a U2101 DTC in the APIM which cannot
be cleared. The U2101 DTC is commonly set in the APIM and can be disregarded as it does not affect SYNC
system operation. No repair action is recommended for U2101.
45600 Some 2012-2016 F-650/750 vehicles equipped with SYNC may have a U2101 DTC in the APIM which cannot
be cleared. The U2101 DTC is commonly set in the APIM and can be disregarded as it does not affect SYNC
system operation. No repair action is recommended for U2101.
45601 Some 2016 MKC, MKX and MKZ vehicles built on or before 11/28/2015 and equipped with a TCU may exhibit
an intermittent battery draw that can be isolated to the TCU, an inoperative MyLincoln Mobile app, a MyLincoln
Mobile app deep sleep message, an inaccurate MyLincoln Mobile app oil life message, an incorrect MyLincoln
Mobile app fuel level, a MyLincoln Mobile app false low tire warning, DTC U2100 and/or U2101 stored in the
TCU. To correct the condition, program the TCU to the latest calibration using IDS version 98.03 or higher.
Make sure you are connected to the internet when entering module programming to obtain the latest
calibration. For warranty claiming, use causal part 19A387 and applicable labor operations in the SLTS
Manual, Section 10.
45602 2011-2016 Fiesta and 2012-2016 Focus Transmission control module (TCM) Service Part AE8Z-7Z369-F may
have reprogramming issues if the Integrated Diagnostic Software (IDS) release 98.04 is not being utilized.
Without updating to this later level the TCM reprogramming will not complete and create a vehicle no start
condition. Make sure you are connected to the internet when entering module programming to obtain the latest
updates. The TCM Service Kit now contains two (2) required TCM O-rings so they will not have to be
purchased seperate to make the proper repair.
45606 2016 Fiesta with EATC Temp control has to be in HI position for heat to work. Any other position may blow
unheated air. Engineering is currently investigating this condition. Until a new service procedure and/or parts
are available do not attempt repair. Please submit a GCR (Global Concern Report)for concern vehicle and
monitor OASIS for updates.
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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2016
45607 Service procedures that require Misfire Profile re-learn will need to utilize Customer Drive Cycle Profile
Correction procedure referenced in PC/ED manual Section 1 Description and Operation. IDS routine is
currently not functioning properly and if attempted may result in engine stall and DTC P0607 in the PCM. To
relearn misfire profile: Apply parking brake, get engine to operating temperature, let idle, apply brake, put
vehicle in drive, run misfire neutral profile routine. Error will display on IDS screen but misfire profiles will be
erased. Exit IDS profile learn routine, perform drive cycle to re-learn new misfire profile. Use IDS datalogger to
verify MP_LRN PID (in PCM) indicates Yes(indicates NO if profiles are erased). Commanding ACC_CMD PID
on may result in engine stall with DTC P0607 stored in PCM. Monitor OASIS for future updates.
45608 Some 2014 Focus vehicles built on or before 10/13/2013 may exhibit the Instrument Panel Cluster (IPC)
displays PRNDL instead of PRNDS. The IPC should read PRNDS to match the shifter labels on the shifter
bezel. Re-program the IPC using IDS release 98.01 or later. Make sure you are connected to the internet when
entering module programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com. Use applicable 12651D labor operations in section 10 of the SLTS manual and
causal part 10849 for reprogram only.
45609 Some 2016 Transit Connect vehicles equipped with SYNC and 4.2-inch (107 mm) non-touchscreen FCDIM
(Front Control/Display Interface Module) may exhibit a concern in which the Radio A.M. function changes to
F.M. when selected and/or the Satellite Radio display shows "not equipped". Engineering is currently
investigating this concern. To assist with the investigation use the Report A Vehicle Concern link at the bottom
of the Oasis report and submit a Global Concern Report (GCR). Replacing the ACM (Audio Control Module)
and/or FCDIM will not fix this concern. Continue to monitor OASIS for updates.
45612 Some 2016 Explorer vehicles with Genuine Ford Accessory installed remote start systems may exhibit a
concern where the Instrument Panel Cluster (IPC) Remote Start Climate Control menu items are grayed out
and are not selectable. Reprogram the Heating Venting and Air Conditioning (HVAC) module to the latest
calibration using IDS release 98.05 or higher. Make sure you are connected to the internet when entering
module programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com. Use applicable 12651D labor operations in section 10 of the SLTS manual. Use
causal part 18C612 for dual zone climate control or causal part 19980 for single zone manual climate control
reprogramming only.
45616 Some 2016 F-Super Duty vehicles, built on or before 11/10/2015 may exhibit multiple symptoms that could be
related to a water leak from the windshield A-pillar area on the passenger side. This condition is evidenced by
signs of water, moisture, or corrosion at the connectors, pins, fuses or relays in the BCM (Base 15604). Refer
to Workshop Manual Section (WSM) 419-10 for BCM access. If a water leak is identified, follow updated WSM
Section 501-11 for diagnosis and repairs and reseal the windshield. Use available Service Labor time
Standards (SLTS). Follow normal warranty policy manual for warranty coverage.
45618 Some 2013-2016 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT all wheel drive (AWD) vehicles may now be
serviced with a new rear drive unit (RDU) service kit. For vehicles with symptoms including shudder, chatter,
grinding, banging, popping, clicking or binding from the RDU at any time, or inadequate torque at the rear
wheels, check the parts catalog using vehicle identification number (VIN) for base part 4A232. If clutch
assembly part number is not listed in the catalog this message does not apply. For VINs which a kit is listed,
see removal and installation for Active Torque Coupling Clutch. Refer to WSM, Section 205-02. Use applicable
7453D labor operation(s) in the Service Labor Time Standards (SLTS) manual, Section 7.
45620 Service replacement of a 2015-2016 Transit antilock brake system (ABS) module or hydraulic control unit
(HCU) may result in ABS warning lamp illumination and diagnostic trouble code (DTC) U2101 due to a
configuration file within the service module that does not match the vehicle. To resolve this issue, verify the
IDS is at release 98.04 or higher and start a new IDS session. Download as-built data (select Module
Programming; As-Built; ABS). IDS will ask if you were directed here from another procedure such as
programmable module installation or module reprogramming to obtain part numbers, answer YES. After the
IDS has downloaded the necessary files, select Programmable Module Installation and follow the prompts to
complete the programming and configuration.
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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2016
45621 Some 2013-2016 Escape and 2015 Edge vehicles equipped with My Ford Touch may exhibit a CD stuck in the
player when attempting to eject. Prior to following normal diagnostics, check for misalignment of CD player to
instrument panel center middle trim panel. Refer to WSM, Section 501-12 for removal and installation. Attempt
to eject the CD while panel is removed. If the CD ejects, realign the Audio Front Control Module(ACM) for
proper alignment of panel to CD slot and do not replace the ACM. If the CD does not eject with panel removed,
reset the ACM by disconnecting ACM connectors, wait 10 seconds and reconnect and attempt CD removal. If
CD does not eject after reset, follow normal WSM diagnostics. Only use radio as causal part if replaced during
normal WSM diagnostics. Use applicable labor operations from Section 11 of the SLTS manual.
45622 Some 2015-2016 Transit Low Roof vehicles equipped with 3.5L or 3.7l engines and built on 3/31/15 and
through 10/15/15 may exhibit a rough run or misfire condition along with Malfunction Indicator Lamp (MIL)
illumination and Diagnostic Trouble Codes (DTC) P0304, P0305, and/or P0306. If diagnostics lead to ignition
coil or spark plug replacement, water ingress is a likely cause. In addition to completing the necessary repairs,
install a revised passenger side wiper arm grommet seal CK4Z-17C582-A.
45623 Some 2011 thru 2016 Ford or Lincoln vehicles equipped with MyFord/MyLincoln touch and version 3.8
software or SYNC 3 may exhibit Siri Eyes Free not working over Bluetooth properly with iPhones using iOS 9.2
and 9.2.1 software. Ford is currently working with Apple on a resolution. As a workaround, plugging the iPhone
into a USB port allows Siri Eyes Free to operate properly. Recommend that the customer have their iPhone
plugged into a USB port to operate Siri. Plugging the iPhone in a USB port may cause Autoplay to start playing
USB media. Autoplay can be disabled or enabled using the process in the Ownerˆ s Manual or SYNC
Supplemental Guide. Monitor OASIS for future updates.
45624 Some 2016 Escape/MKC/Fiesta/F150/Expedition/Navigator/Mustang/Transit/Focus/ CMax/MKX/Taurus/MKS/Flex/MKT and Edge vehicles equipped with SYNC 3 might exhibit a blank screen or
other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this
possibility and it is considered normal due to the power saving features enabled while in transportation mode.
It is beneficial to extended battery life to keep the vehicle in Transport Mode until the vehicle is prepped for
sale. If the vehicle should exhibit a blank screen or other SYNC symptoms after it has been taken out of
Transport mode, refer to Workshop Manual, Section 415-00 for normal diagnosis.
45626 Some 2016 Explorer vehicles built on 9/1/2015 and through 10/31/2015 may exhibit a pop or creak type noise
from the front right sub frame bolt. If normal diagnosis identifies the noise as originating from the right front sub
frame bolt, please do not replace any components or attempt repairs at this time. Engineering is currently
investigating this issue. If the noise is identified to be present from another component or location, continue
with normal diagnostics and repairs. Continue to monitor oasis for updates.
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