2024 PORSCHE CAYENNE E-HYBRIDPorsche Cayenne E-hybrid 2024

Complaint Information: Recalls, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 238183 [USA]: An overheated outlet or charging cable can increase the risk of a fire.
    Porsche cars north america, inc. (porsche) is recalling various models and model years. Please see the recall report for a list of the included vehicles. When using the industrial 220v/240v plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
    owners are advised not to use the 220v/240v compact/portable charging cable and only use the 110v home charging cable or public charging stations. Dealers will supply a new 220v/240v compact/portable charging cable with an incorporated temperature sensor, free of charge. Interim owner notification letters explaining the safety risk were mailed february 9, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact porsche customer service at 1-800-767-7243. Porsche's number for this recall is apb6.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 247200 [USA]: Rear hazard warning lights and parking lights that fail to illuminate can reduce the vehicle's visibility to other drivers, increasing the risk of a crash.
    Porsche cars north america, inc. (porsche) is recalling certain 2024 cayenne, cayenne s, cayenne coupe, cayenne turbo gt, and cayenne s coupe vehicles. After the vehicle is turned off, the rear hazard warning lights and the parking lights may not illuminate if they are activated within 10 seconds after the gateway control unit shuts off. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment."
    dealers will update the gateway control unit software, free of charge. Owner notification letters are expected to be mailed september 26, 2023. Owners may contact porsche's customer service at 1-800-767-7243. Porsche's number for this recall is apb1.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • WRB1 - ELECTRICAL SYSTEM: Porsche intranet posting with information on workshop campaign - wrb1 - replacing gateway control unit
  • WRA8 - ELECTRICAL SYSTEM: Porsche intranet posting with information on workshop campaign - wra8 - campaign - re-programming control unit for chassis control (pasm)
  • WPM9 - POWER TRAIN: Porsche intranet posting with information on workshop campaign - wpm9 - replacing rear axle air spring bellows.
  • No. 120-19-2 - ENGINE AND ENGINE COOLING: Symptom based workshop manual for a noise symptom - rattling noises from engine compartment. Checking balance shaft bracing wheel and replacing if necessary - e3
  • No. 15-24-1 - ELECTRICAL SYSTEM: Technical information on wrb1 - replacing gateway control unit - cayenne
  • No. 2313.9 - ELECTRICAL SYSTEM:SOFTWARE: Instructions on advanced technical information for the cayenne - predelivery inspection. Checking dme software version before customer delivery
  • No. 22-13 - SEATS: Technical information on a complaint - seat cover wrinkled
  • No. 2407 - EQUIPMENT: Special tools and equipment information on the cayenne e-hybrid tools - frame, mount, ring wrench insert.
  • No. D677 - SERVICE BRAKES, HYDRAULIC: Parts information for parts withdrawal involving the brake pads - 992698151f
  • No. 08-24 - ELECTRICAL SYSTEM: Technical information for wra8 - reprogramming control unit for chassis control
  • No. 151-23 - POWER TRAIN: Technical information on wpm9 - replacing rear axle air spring bellows
  • No. 31-24 - POWER TRAIN: Technical information on wrc6 - replacing power steering gear
  • No. 1-23 - VISIBILITY: Installation and conversion instructions for the front and rear cameras
  • No. 2405 - EQUIPMENT: Special tools and equipment information on the cayenne e-hybrid
  • WRC6 - STEERING: Porsche intranet posting with information on stop delivery wrc6 - replacing power steering gear
  • WRA5 - ELECTRICAL SYSTEM: Porsche intranet posting with information on workshop campaign wra5 - replace wiper blades
  • No. 20-24 - POWER TRAIN: Technical information for an assessment of cracks on elastomer bearings on the front and rear axles.
  • No. 2313.8 - ELECTRICAL SYSTEM:SOFTWARE: Instructions on advanced technical information for the cayenne - predelivery inspection - checking dme software version before customer delivery
  • No. 2109.2 - ELECTRICAL SYSTEM: Instructions on advanced technical information for critical 12v li-ion battery recycling.
  • No. 124-23 - POWER TRAIN: Technical information for the abrasion marks on rear drive shaft - replacing air bellows, checking rear drive shaft and replacing if necessary.
  • No. 2116.3 - SEAT BELTS: Instructions on advanced technical information for the red warning on the instrument cluster. Occupant seat belt not fastened.
  • WRB6 - ELECTRICAL SYSTEM: Porsche intranet posting with information on stop delivery - wrb6 - replacing gateway control unit
  • No. 2402 - EQUIPMENT: Special tools and equipment information for the cayenne launch tools
  • No. 22-24-1 - ELECTRICAL SYSTEM: Technical information for wrb6 - replacing gateway control unit
  • No. 2406 - ELECTRICAL SYSTEM: Instructions on advanced technical information for the mobile phone inductive charger information
  • No. 11-23 - TRAILER HITCHES: Installation and conversion instructions for the trailer hitch
  • No. 2313.7 - ELECTRICAL SYSTEM:SOFTWARE: Instructions on advanced technical information for the cayenne - pre-delivery inspection..Checking dme software version before customer delivery
  • No. 2405 - ELECTRICAL SYSTEM: Information on advanced technical information for the cayenne - vehicle turns off after exiting.
  • No. 2404 - ELECTRICAL SYSTEM: Advanced technical information for pcm6 vehicles lose lte connectivity
  • PIWIS2401j - UNKNOWN OR OTHER: Information for piwis tester update 42.500.020
  • No. 31-20 - ELECTRICAL SYSTEM: Technical information for a diagnosis and handling of 12 volt lithium ion battery
  • WPR9 - ELECTRICAL SYSTEM: Porsche intranet posting with information on workshop campaign wpr9 - teaching component protection
  • WPR8 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV): Porsche intranet posting with information on workshop campaign wpr8 - checking crankcase sensor and reworking if necessary
  • No. 2402 - STRUCTURE:BODY:ROOF AND PILLARS: Instructions on advanced technical information for the cayenne - roof sonsole rattles
  • No. 2313.6 - UNKNOWN OR OTHER: Instructions on advanced technical information for the cayenne - predelivery inspection minimum mileage requirement before customer delivery
  • No. 01-24 - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM): Pdi for the model year 2024 cayennes.
  • No. 190-23 - ELECTRICAL SYSTEM: Technical information for wpr9 - teaching component protection
  • No. 167-23-2 - ENGINE AND ENGINE COOLING: Technical information for the coolant warning light lights up - supposed coolant loss on coolant pump
  • No. 180-23 - EQUIPMENT: Technical information for rear axle steering control unit - B200Ff0 fault memory entry after software actions customer service
  • No. 2332 - ENGINE AND ENGINE COOLING: Instructions on advanced technical information for the cayenne auxiliary hydraulic pump for transmission oil fault
  • No. 174-23 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Technical information for little or no cooling power from air-conditioning system
  • No. 169-23 - FUEL SYSTEM, GASOLINE: Technical information for wpq8 a?? Reviewing supply fuel line and evap purge line and reworking if necessary
  • PIWIS2302s - EQUIPMENT: Information for piwis tester update 42.300.050 & .052
  • No. 38-23 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on manufactures certificate for approved porsche c40 engine oils
  • No. 37-23 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on manufactures certificate for approved porsche c30 engine oils
  • No. 36-23 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on manufactures certificate for approved porsche c20 engine oils
  • No. 19-21 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Installation and conversion instructions for the gt3 rs
  • PIWIS2302r - EQUIPMENT: Information for piwis tester update 42.300.040 & .041
  • PIWIS2302q - EQUIPMENT: Information for piwis tester update 42.300.035
  • PIWIS2302p - EQUIPMENT: Information for piwis tester update 42.300.030 - .032
  • No. D654 - EQUIPMENT: Parts information for parts withdrawal involving the glass roof - 9j0877069ey and 9j0877069dy
  • No. 2330 - ELECTRICAL SYSTEM: Instructions on advanced technical information for the permanent diagnostic trouble codes
  • No. 2321.1 - ELECTRICAL SYSTEM: Instructions on advanced technical information for the active lane assist function
  • No. 2313.5 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on advanced technical information for the cayenne - delivery inspection for minimum mileage requirement before customer delivery.
  • No. 2326 - ELECTRICAL SYSTEM: Instructions on advanced technical information for the protection of vehicle diagnosis
  • PDI - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Pdi information on the cayenne / s / gts / turbo gt / e-hybrid / s e-hybrid / turbo e-hybrid as of model year 2024.
  • No. 12-23 - WHEELS: Instructions on the manufacturers certificate for approved wheels and tires.
  • No. 2313.4 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on advanced technical information for the cayenne - pre-delivery inspection. Minimum mileage requirement before customer delivery
  • No. 140-23 - ELECTRICAL SYSTEM: Technical information on language display in the instrument cluster and display and control panel
  • PIWIS2302h - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Special tools and equipment information on piwis tester update 42.250.050
  • PIWIS2302g - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.250.045
  • PIWIS2302f - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.250.042
  • PIWIS2302e - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information piwis tester update 42.250.040
  • PIWIS2302d - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.250.032
  • PIWIS2302C - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.250.030
  • PIWIS2302b - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.200.025
  • No. 2321 - ELECTRICAL SYSTEM: Instructions on advanced technical information for innodrive - active lane keep assist function is not available.
  • PIWIS2302a - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.200.020 & .022
  • No. 2314 - ELECTRICAL SYSTEM: Special tools and equipment information for all porsche models. Diagnostic equipment standards.
  • No. 55-22 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Manufacturers certificate for an allocation of approved engine oils from my24.
  • No. 22-23 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Manufacturers certificate for an overview of approved porsche c40 engine oils.
  • No. 21-23 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Manufacturers certificate for an overview of approved porsche c30 engine oils.
  • No. 20-23 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Manufacturers certificate for an overview of approved porsche c20 engine oils.
  • No. 68-21-2 - ENGINE AND ENGINE COOLING: Symptom-based workshop manual for a rattling noise from the rear area of the exhaust system.
  • PIWIS2301az - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Information on piwis tester update 42.200.000 a?? 42.200.012
  • No. 2313 - ELECTRICAL SYSTEM: Special tools and equipment information for the pico oscilloscope extended functionality
  • WPJ5 - ELECTRICAL SYSTEM: Porsche intranet posting with information on workshop campaign wpj5 - update software network vr10.
  • No. D5 - EQUIPMENT: Parts information for parts withdrawal on the locks made to original key code
  • No. 118-23-1 - ELECTRICAL SYSTEM: Technical information on wpj5 - update to software network vr10.
  • No. 123-23-1 - ELECTRICAL SYSTEM: Technical information for apb1 - repprogramming gateway control unit
  • No. D647 - UNKNOWN OR OTHER: Parts information on parts withdrawal for the oil pump
  • No. 123-23-2 - ELECTRICAL SYSTEM: Technical information for apb1 - reprogramming gateway control unit
  • No. 118-23-2 - ELECTRICAL SYSTEM: Technical information on wpj5 - update to software network vr10.
  • No. 2117.1 - ELECTRICAL SYSTEM: Information on advanced technical information for the connect registration and pairing pdi tips.
  • No. 2318 - ELECTRICAL SYSTEM: Information on advanced technical information for the wall charger connect - ground fault troubleshooting
  • No. 123-23-3 - ELECTRICAL SYSTEM: Technical information on apb1 - reprogramming gateway control unit.
  • No. 118-23-3 - ELECTRICAL SYSTEM: Technical information for an update to the software on the cayenne my24.
  • No. 47-23-1 - ELECTRICAL SYSTEM: Technical information for wpc5 - supplying charging electronics for the mobile charger
  • No. PDI - EQUIPMENT: Dealer info for the cayenne, s, gts, turbo gt, e-hybrid, and turbo s e-hybrid
  • No. 95-23 - SEATS: Symptom-based workshop manual for the cayenne - front seat symptom. Knocking/whinning noise from the seat frame.
  • No. 47-23-2 - ELECTRICAL SYSTEM: Technical information for wpc5 - supplying charging electronics for the mobile charger
  • No. 29-18 - TRAILER HITCHES: Installation and conversion instructions for the trailer hitch on the cayenne
  • No. 15-20 - VISIBILITY: Installation and conversion instructions for the cayenne
  • No. 1-23 - VISIBILITY: Installation and conversion instructions for the front and rear cameras
  • No. 31-20 - ELECTRICAL SYSTEM: Technical information for diagnosis and handling of the 12 volt lithium-ion battery
  • No. 10-23 - ENGINE AND ENGINE COOLING: Instructions on manufacturers certificate for approved porsche c30 engine oils.
  • APB1 - ELECTRICAL SYSTEM: Porsche intranet posting with information on apb1 - stop delivery - re-programming gateway control unit
  • No. 14-23 - ENGINE AND ENGINE COOLING: Manufacturers certificate for allocation of approved engine oils
  • No. 2316 - SEATS: Instructions on advanced technical information for the cayenne - front seats make excessive noise during longitudinal adjustment
  • PIWIS2301as - EQUIPMENT: Information for piwis tester update 42.100.000, .010 & .011
  • PIWIS2301ar - BACK OVER PREVENTION:SOFTWARE: Information for piwis tester updates 42.000.050 & .051
  • No. 180-18-2 - ENGINE AND ENGINE COOLING: Technical information for a complaint involving the cylinder head cover near the injector holes leaking.
  • No. 2116.2 - ELECTRICAL SYSTEM: Instructions on advanced technical information for the red warning instrument cluster - occupant seat belt not fastened.
  • PIWIS2301aq - BACK OVER PREVENTION:SOFTWARE: Information for piwis tester update 42.000.048
  • No. PDI - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Pdi information for all my24 cayenne variants.
  • No. 2313.3 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Instructions on advanced technical information for the 2024 cayenne. Predelivery inspection - minimum mileage requirement before customer delivery
  • PIWIS2301ap - EQUIPMENT: Information for piwis tester update 42.000.040
  • PIWIS2301ao - EQUIPMENT: Information for piwis tester update 42.000.035
  • No. 10-23 - TIRES: Installation and conversion instructions for the snow chains the 2024 cayenne and cayenne coupe
  • No. 2313.2 - EQUIPMENT: Instructions on advanced technical information for the cayenne - delivery inspection/minimum mileage requirement before customer delivery & onboard ownera??S manual installation during pdi
  • No. 2313.1 - EQUIPMENT: Instructions on advanced technical information for the cayenne - delivery inspection minimum mileage requirement before customer delivery
  • No. 2313 - EQUIPMENT: Instructions on advanced technical information for the cayenne - delivery inspection minimum mileage requirement before customer delivery
  • No. 2311 - EQUIPMENT: Special tools information on an upgrade to the pushers for the vas5237

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

Most Recent Consumer Complaints and Accidents
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