TT197

Volume 197,
197, May,
May, 2013
2013
Volume
2006 Montero
Montero
2006
TT
TT
GROUP 54
54 −
− Chassis
Chassis Electrical
Electrical
GROUP
page 11
Vehicle Technical
Technical Info..................
Info.................. page
 Vehicle
page 33
Techline Information.................…
Information.................…page
 Techline
page 44
CVIR Success
Success Stories....................
Stories....................page
 CVIR
page 55
Training News..............................
News.............................. page
 Training
page 77
Tips from
from the
the Toolman................
Toolman................ page
 Tips
page 88
MEDIC Information.....................
Information.....................page
 MEDIC
page 88
Bulletin Review.............................
Review............................. page
 Bulletin
GROUP 00
00 −
− General
General
GROUP
2014 OUTLANDER
OUTLANDER NEW
NEW MODEL
MODEL QUALITY
QUALITY
2014
REPORTING —
— 2014
2014 Outlander
Outlander MMNA
MMNA needs
needs
REPORTING
your help
help in
in identifying
identifying product
product quality
quality issues
issues
your
on the
the all
all new
new 2014
2014 Outlander.
Outlander. During
During the
the first
first
on
90 days
days from
from initial
initial launch,
launch, request
request your
your report
report
90
any quality
quality or
or design
design issues
issues that
that you
you identify.
identify.
any
This includes
includes items
items found
found during
during PDI,
PDI, warranty
warranty
This
repair, customer
customer comments
comments made
made during
during
repair,
pre-purchase test
test drives,
drives, parts
parts questions,
questions, etc.
etc.
pre-purchase
Please open
open aa Techline
Techline case
case and/or
and/or submit
submit aa PQR
PQR
Please
to
report
your
observations
as
soon
as
possible
to report your observations as soon as possible
during this
this 90
90 day
day period.
period. If
If you
you believe
believe the
the
during
issue
is
critical
and/or
safety
related,
open
a
case
issue is critical and/or safety related, open a case
and contact
contact Techline
Techline immediately.
immediately.
and
GROUP 42A
42A −
− Body
Body
GROUP
2013 OUTLANDER
OUTLANDER SPORT
SPORT TEMPORARY
TEMPORARY
2013
TPMS
SENSOR
—
2013
Outlander
Sport. When
When
TPMS SENSOR — 2013 Outlander Sport.
replacing
the
rubber
OE
TPMS
sensor
with
replacing the rubber OE TPMS sensor with aa
metal type
type (see
(see TT-196-42A-001
TT-196-42A-001 and
and
metal
TIN-13-42A-001),
make
sure
you
use
the
correct
TIN-13-42A-001), make sure you use the correct
retaining nut
nut (p/n
(p/n 4250B976).
4250B976). If
If you
you use
use the
the
retaining
incorrect
nut,
it
will
not
capture
the
sensor
incorrect nut, it will not capture the sensor
threads sufficiently,
sufficiently, preventing
preventing the
the sensor
sensor from
from
threads
being
fully
sealed
to
the
wheel,
which
could
lead
being fully sealed to the wheel, which could lead
to
an
air
pressure
leak.
to an air pressure leak.
DRIVER'S CENTRAL
CENTRAL DOOR
DOOR LOCK
LOCK SWITCH
SWITCH
DRIVER'S
ROCKER
BUTTON
REPLACEMENT
—
2007 &
&
ROCKER BUTTON REPLACEMENT — 2007
later
Eclipse,
Eclipse
Spyder,
Endeavor
and
Galant.
later Eclipse, Eclipse Spyder, Endeavor and Galant.
TSB-12-54-012 was
was issued
issued in
in November,
November, 2012
2012
TSB-12-54-012
advising
that
a
replacement
door
lock
rocker
advising that a replacement door lock rocker
button (p/n
(p/n 8608A259)
8608A259) is
is available
available separately,
separately,
button
and
provides
instructions
on
its
replacement.
It
and provides instructions on its replacement. It
also
states
the
button
should
be
replaced
when
also states the button should be replaced when
the rocker
rocker button
button is
is broken
broken or
or has
has come
come
the
detached,
but
the
switch
functions
properly.
detached, but the switch functions properly.
Dealers are
are reminded
reminded that
that if
if replacing
replacing the
the rocker
rocker
Dealers
button
would
complete
the
repair,
claims
button would complete the repair, claims
submitted for
for replacing
replacing aa complete
complete switch
switch
submitted
assembly
are
subject
to
chargeback.
assembly are subject to chargeback.
PASSENGER'S DOORS
DOORS &
& LIFTGATE
LIFTGATE WILL
WILL
PASSENGER'S
NOT
UNLOCK
WITH
DRIVER'S
DOOR
LOCK
NOT UNLOCK WITH DRIVER'S DOOR LOCK
SWITCH 2004-11
2004-11 Endeavor.
Endeavor. If
If aa customer
customer
SWITCH
reports
they
cannot
lock
or
unlock
any
of the
the
reports they cannot lock or unlock any of
passenger
doors
using
the
driver's
door
lock
passenger doors using the driver's door lock
button, see
see if
if the
the doors
doors function
function properly
properly using
using
button,
the
RKE
lock/unlock
buttons,
or
the
passenger's
the RKE lock/unlock buttons, or the passenger's
door lock/unlock
lock/unlock switch.
switch. If
If the
the locks
locks respond
respond to
to
door
these
inputs,
there
may
be
a
damaged
gray
these inputs, there may be a damaged gray
communication wire
wire between
between the
the driver's
driver's door
door
communication
lock
switch
and
the
ETACS.
lock switch and the ETACS.
Damage has
has been
been reported
reported inside
inside the
the protector
protector
Damage
where
the
wiring
harness
passes
out
of
the door
door
where the wiring harness passes out of the
at
the
hinge
area.
Using
MUT-III,
perform
at the hinge area. Using MUT-III, perform aa
pulse check.
check. Wiggle
Wiggle the
the protector
protector during
during your
your
pulse
test
to
see
if
the
condition
changes.
Next,
remove
test to see if the condition changes. Next, remove
the inner
inner door
door panel
panel to
to check
check the
the wires
wires running
running
the
through
the
protector
for
continuity.
If
you
have
through the protector for continuity. If you have
continuity,
feel
for
damaged
strands
inside
the
continuity, feel for damaged strands inside the
wire.
It's
possible
a
wire
is
only
partially
broken
wire. It's possible a wire is only partially broken
but won't
won't carry
carry enough
enough current
current for
for aa signal
signal to
to the
the
but
ETACS.
ETACS.
REPLACEMENT ELECTRICAL
ELECTRICAL CONNECT­
CONNECT­
REPLACEMENT
ORS
—
2006-09
Raider.
When
researching
re­
ORS — 2006-09 Raider. When researching re­
placement
electrical
connectors,
be
advised
that
placement electrical connectors, be advised that
you will
will get
get an
an error
error message
message when
when accessing
accessing
you
the
Chrysler
connector
catalogue
website
the Chrysler connector catalogue website
(http://dto.vftis.com/mopar/disclaimer.asp).
(http://dto.vftis.com/mopar/disclaimer.asp).
The site
site is
is being
being revised.
revised. Until
Until the
the revision
revision is
is
The
complete,
use
the
following
web
address:
complete, use the following web address:
11
230750_TT Newsletter.indd 1
5/20/13 11:28 AM
http://connectors.dcctools.com/home.htm.
Select
http://connectors.dcctools.com/home.htm.
Select
ND-Dakota as Raider is no longer listed.
ND-Dakota as Raider is no longer listed.
GROUP 60 − Recalls
GROUP 60 − Recalls
The following IMPORTANT statement was
Theincluded
following
IMPORTANT
statement
in each
original ATIN
recreatedwas
under
included
in each
underthe
GROUP
60 - original
Recalls.ATIN
It is recreated
omitted from
GROUP
60 - articles
Recalls.toItsave
is omitted
individual
space. from the
individual articles to save space.
IMPORTANT
IMPORTANT
Affected new or used inventory vehicles
Affected
new
or used
inventory
vehicles
must be
repaired
before
the vehicle
is sold
must
be
repaired
before
the
vehicle
is sold
or delivered. Dealers must check
their
or inventory
delivered. vehicles'
DealersVINs
mustoncheck
their
the Warranty
inventory
vehicles'
VINs whether
on the Warranty
Super Screen
to verify
the vehicle
Super
Screen
to
verify
whether
the vehicle
is involved in either recall campaign.
It is a
is involved
recall
a or
violationin
ofeither
Federal
law campaign.
for a dealer It
to is
sell
violation
of
Federal
law
for
a
dealer
to
sell
or
deliver a new motor vehicle or any new or
deliver
new motor
vehicle
or anyequipment
new or
used a item
of motor
vehicle
used
item
of
motor
vehicle
equipment
(including a tire) covered by the notification
(including
tire) covered
the notification
under aa sale
or leaseby
until
the defect or
under
a
sale
or
lease
until
the defect or
noncompliance is remedied.”
noncompliance is remedied.”
ATIN-13-SR-005: 2013 OUTLANDER SPORT
ATIN-13-SR-005:
2013 OUTLANDER
SPORT
STOP LAMP SWITCH
NON- COMPLIANCE
STOP
LAMP
SWITCH
NONCOMPLIANCE
RECALL AND STOP SALE NOTICE — 2013
RECALL
AND
STOP
NOTICE
— emailed
2013
Outlander
Sport.
TheSALE
subject
ATIN was
Outlander
Sport.
The
subject
ATIN
was
emailed
to dealers March 26, 2013 and states:
to dealers March 26, 2013 and states:
“A noncompliance information report related
“A to
noncompliance
information
the performance
of the stopreport
lamp related
switch on
to the
performance
of
the
stop
lamp
switch on
certain 2013 Outlander Sport vehicles
built
certain
Outlander
Sport vehicles
from 2013
June 11,
2012 – September
11, 2012built
will be
from
June 11, 2012
– September
11, 2012
be At
submitted
to NHTSA
on March
28, will
2013.
submitted
to
NHTSA
on
March
28,
2013.
At
least some of these vehicles may fail to comply
least
some
of these
vehicles Motor
may failVehicle
to comply
with
S5.5.4
of Federal
Safety
with
S5.5.4
of
Federal
Motor
Vehicle
Safetyand
Standard 108, “Lamps, reflective devices,
Standard
108, “Lamps,
reflective
devices,
and
associated
equipment,”
and S5.3
of Federal
associated
equipment,”
and
S5.3
of
Federal
Motor Vehicle Safety Standard 114, “Theft
Motor
Vehicleand
Safety
Standard
114, “TheftThe
protection
rollaway
prevention.”
protection
and
rollaway
prevention.”
noncompliance will be remedied by The
safety
noncompliance
willSR­13­004.
be remedied by safety
recall campaign
recall campaign SR­13­004.
Due to an inappropriate setting of the brake
Due
to an
inappropriate
settinggap
of the
brakethe
stop
lamp
plunger stroke
during
stop
lamp plunger
gapstop
during
assembly
process, stroke
the brake
lampsthe
may
assembly
process,
the brakeorstop
lamps mayand
illuminate
continuously
intermittently
illuminate
the shiftcontinuously
lever could or
beintermittently
moved out ofand
Park
thewithout
shift lever
could be
out of Park
depressing
themoved
brake pedal.
without depressing the brake pedal.
The remedy plan calls for dealers to remove
Theand
remedy
plan the
calls stop
for dealers
to remove
re­install
lamp switch
in an
andappropriate
re­install the
stop The
lampremedy
switchprocedure
in an
manner.
appropriate
manner.
The remedy
procedure
will be released
to dealers
on March
26, 2013.”
will be released to dealers on March 26, 2013.”
ATIN­13­SR­006: 2013 OUTLANDER SPORT
ATIN­13­SR­006:
2013 SAFETY
OUTLANDER
SPORT
AWD FUEL GAUGE
RECALL
— 2013
AWD
FUEL GAUGE
SAFETY
— emailed
2013
Outlander
Sport. The
subjectRECALL
ATIN was
Outlander
Sport.
The
ATIN
was emailed
to dealers
April
18,subject
2013 and
states:
to dealers April 18, 2013 and states:
2
230750_TT Newsletter.indd 2
“A safety recall campaign will be released
“A today
safetyforrecall
campaign
will be released
the fuel
gauge equipped
on certain
today
the fuel gauge
on certain
built
2013forOutlander
Sportequipped
AWD vehicles
2013
Outlander
Sport
AWD
vehicles
built
before December 12, 2012. Do not deliver any
before
December
12, 2012. Do
not AWD
delivervehicles
any
affected
2013 Outlander
Sport
affected
2013
Outlander
Sport
AWD
vehicles
built before December 12, 2012 until this
built
before
12, 2012 until
recall
has December
been performed.
This this
recall
recall
has been
performed.
recalland
campaign
will be
conducted inThis
the U.S.
campaign
be conducted
in theoutlining
U.S. andthe
Canada.willThe
Recall Bulletin
Canada.
The Recallwill
Bulletin
outlining
the on
repair procedure
be available
today
repair
procedure
will be available today on
MEDIC
and MDL.
MEDIC and MDL.
Due to improper parts selection during the
Due
to improper
parts
selection
during the
assembly
process,
some
2013 Outlander
Sport
assembly
process, may
somehave
2013 Outlander
AWD vehicles
been built Sport
without
AWD
vehicles ofmay
been built
installation
the have
fuel sending
unitwithout
harness of
installation
of the fuel
sending
unit of
harness
of
the sub­sending
unit.
Absence
the proper
thefuel
sub­sending
unit.harness
Absence
the proper
sending unit
mayofresult
in a false
fuelfuel
sending
harness
result in
tank unit
reading.
Asmay
a result,
thea false
vehicle
fueloperator
tank reading.
As the
a result,
may believe
vehiclethe
still vehicle
has 3/4 of
operator
believe
the
vehicle
stillinhas
3/4
of
a tankmay
of fuel
when
the
tank is,
fact,
empty.
a tank
fuel when
the vehicle
tank is,engine
in fact,toempty.
Thisofcould
cause the
stall due
This
cause the
vehicle
engine
to stall
due
tocould
insufficient
fuel,
which
could
result
in a
to vehicle
insufficient
which
could
result in a
crashfuel,
without
prior
warning.
vehicle crash without prior warning.
Dealers are requested to inspect all affected
Dealers
aretorequested
inspect
allfuel
affected
vehicles
determinetoif the
correct
sending
vehicles
to
determine
if
the
correct
fuel
sending
unit harness is installed. If necessary,
a new
unitharness
harness
is installed.
If necessary, a new
must
be installed.
harness must be installed.
Affected new vehicle inventory VINs can be
Affected
newonvehicle
inventory
VINsLink
can in
bethe
reviewed
the Mitsubishi
Dealer
reviewed
on the Mitsubishi
Dealer
Link
the
Open Recalls
List available
under
theinservice
Open
Recalls
List available
undermust
the review
servicethe
section
of “e­reports”.
Dealers
section
of “e­reports”.
Dealers
reviewiftheany
Warranty
Superscreen
tomust
confirm
Warranty
to confirm
any
vehicles Superscreen
in their new
or usedif vehicle
vehicles
in their
new or and
usedconduct
vehiclethis
inventories
are affected,
inventories
affected,
and them.
conduct this
campaignare
prior
to delivering
campaign prior to delivering them.
If installation of a new harness is required, the
If installation
a new harness
is required,
thethe
dealer mustofcontact
their facing
PDC with
dealer
must contact
their
facing PDCand
with
corresponding
VIN
information
anthe
order
corresponding
VIN Please
information
and
an order
will be placed.
refer to
Parts
Bulletin
will54­US­01­13
be placed. for
Please
refer to
Parts Bulletin
additional
information.
54­US­01­13 for additional information.
ATIN-13-SR-007: 2013 OUTLANDER SPORT
ATIN-13-SR-007:
2013 CAMPAIGN
OUTLANDERNOTIFICA­
SPORT
SAFETY RECALL
SAFETY
RECALL —
CAMPAIGN
NOTIFICA­
TION LETTERS
2013 Outlander
Sport. The
TION
LETTERS
— 2013
Outlander
Sport.April
The 18,
subject
ATIN was
emailed
to dealers
subject
was emailed to dealers April 18,
2013 ATIN
and states:
2013 and states:
“Notification letters will be sent to owners of
“Notification
letters
will beSport
sent vehicles
to owners
of
affected 2013
Outlander
starting
affected
2013
Outlander
Sport
vehicles
starting
today, April 18, 2013, regarding the following
today,
April
18,campaigns:
2013, regarding the following
safety
recall
safety recall campaigns:
SR­13­004 – 2013 Outlander Sport Stop Lamp
SR­13­004
Switch – 2013 Outlander Sport Stop Lamp
Switch
SR­13­005 – 2013 Outlander Sport AWD Fuel
SR­13­005
Gauge – 2013 Outlander Sport AWD Fuel
Gauge
2
5/20/13 11:28 AM
Diagnostic
Diagnostic Tones
Tones -- During
During normal
normal operation,
operation,
the
the Mitsubishi
Mitsubishi Front
Front Park
Park Assist
Assist will
will emit
emit aa
single
single beep
beep ignition
ignition switch
switch is
is turned
turned to
to ACC.
ACC.
The
The following
following “diagnostic
“diagnostic tones”
tones” indicate
indicate
abnormal
operations:
abnormal operations:
Warning
Warning buzzer
buzzer continuously
continuously sounds
sounds 22 beeps:
beeps:
Some
Some affected
affected vehicles
vehicles are
are included
included in
in both
both
recall
recall campaigns.
campaigns. Owners
Owners of
of these
these vehicles
vehicles
will
will receive
receive only
only one
one letter
letter informing
informing them
them of
of
both
both recall
recall campaigns.
campaigns. Please
Please ensure
ensure the
the
Warranty
Warranty Super
Super Screen
Screen is
is checked
checked to
to
determine
determine if
if aa vehicle
vehicle is
is affected
affected by
by both
both
campaigns
campaigns and
and all
all applicable
applicable inspections
inspections
and/or
and/or repairs
repairs are
are completed.
completed.
Owners
Owners of
of vehicles
vehicles affected
affected by
by only
only SR­13­005
SR­13­005
safety
recall
campaign
will
safety recall campaign will receive
receive aa
notification
notification letter
letter that
that instructs
instructs them
them to
to contact
contact
their
local
Authorized
dealership
to
their local Authorized dealership to schedule
schedule
an
an inspection
inspection and/or
and/or repair
repair if:
if:
1)
1) They
They are
are experiencing
experiencing false
false fuel
fuel tank
tank
readings,
or
readings, or
2)
2) They
They are
are unsure
unsure ifif the
the fuel
fuel tank
tank reading
reading is
is
displaying
correctly.
displaying correctly.
If
If they
they are
are not
not experiencing
experiencing these
these symptoms,
symptoms,
they
will
be
requested
to
have
they will be requested to have their
their vehicles
vehicles
inspected
inspected on
on their
their next
next service
service visit
visit to
to
reconfirm
reconfirm the
the correct
correct fuel
fuel sending
sending unit
unit harness
harness
is
is installed.
installed. Please
Please ensure
ensure the
the Warranty
Warranty Super
Super
Screen
is
checked
on
every
vehicle
Screen is checked on every vehicle and
and that
that all
all
open
open recall
recall campaigns
campaigns are
are completed.
completed.
Samples
Samples of
of the
the customer
customer notifications
notifications were
were
attached
attached to
to the
the original
original ATIN.
ATIN. Refer
Refer to
to the
the
specific
specific campaign
campaign bulletin
bulletin to
to view
view the
the
notification.
notification.
Reason:
Reason: One
One sensor
sensor is
is abnormal.
abnormal.
Solutions:
1.
Clean
sensors
Solutions: 1. Clean sensors
2.
2. Replace
Replace or
or reinstall
reinstall sensor
sensor
Warning
Warning Buzzer
Buzzer continuously
continuously sounds
sounds 33 beeps:
beeps:
Reason:
Reason: Two
Two sensors
sensors are
are abnormal.
abnormal.
Solutions:
1.
Clean
sensors
Solutions: 1. Clean sensors
2.
2. Replace
Replace or
or reinstall
reinstall sensors
sensors
!!!! IMPORTANT
IMPORTANT !!:
!!: Always
Always keep
keep sensors
sensors clean.
clean.
Clean
Clean sensors
sensors with
with water
water and
and mild
mild car
car cleaner
cleaner
only.
only. Deposits
Deposits of
of dirt
dirt or
or car
car polish
polish may
may result
result in
in
detection
detection errors.
errors.
Sensors
Sensors that
that are
are wet
wet from
from car
car washing
washing or
or rain
rain
may
also
cause
false
readings.
may also cause false readings.
The
The following
following conditions
conditions may
may affect
affect system
system
reliability:
reliability:
 Vehicle
Vehicle is
is heavily
heavily loaded.
loaded.
 Vehicle
is
driven
on
Vehicle is driven on aa bumpy
bumpy road,
road, gravel,
gravel,
grass
or
on
an
incline.
grass or on an incline.
 Ultrasonic
Ultrasonic wave
wave interference,
interference, such
such as
as horns,
horns,
air
air brake
brake noise
noise or
or aa nearby
nearby similar
similar park
park
assist
system.
assist system.
 Radio
Radio communication
communication system
system nearby.
nearby.
 Bumper
or
sensors
have
been
impacted.
Bumper or sensors have been impacted.
 Sensors
Sensors are
are frozen.
frozen.
GROUP
GROUP 66
66 −− Accessories
Accessories
FRONT
FRONT PARK
PARK ASSIST
ASSIST DIAGNOSIS
DIAGNOSIS —
— 2013
2013
Outlander
Sport.
Use
the
following
guide
Outlander Sport. Use the following guide to
to help
help
determine
determine ifif the
the system
system is
is malfunctioning:
malfunctioning:
TT
TT
HOURS:
HOURS:
Monday
Monday —
— Friday
Friday
6:30
11:30
am
6:30 - 11:30 am &
& 12:30
12:30 -- 3:30
3:30 pm
pm
All
times
are
Pacific
Time
All times are Pacific Time
(800) 446-6064
NOTE:
NOTE: Techline
Techline is
is closed
closed every
every THURSDAY
THURSDAY from
from
9:30
10:30
A.M
(Pacific)
for
a
9:30 - 10:30 A.M (Pacific) for a staff
staff meeting.
meeting.
When
When opening
opening aa new
new Techline
Techline case
case through
through the
the MDL,
MDL, make
make sure
sure you
you complete
complete all
all fields
fields provided
provided for
for
DTCs.
This
allows
Techline
staff
to
better
understand
the
details
of
the
case
and
leads
DTCs. This allows Techline staff to better understand the details of the case and leads to
to aa quicker
quicker
resolution.
resolution. Click
Click on
on the
the magnifying
magnifying glass
glass next
next to
to the
the DTC
DTC column
column and
and select
select the
the DTC
DTC from
from the
the list
list
that
displays.
Then
select
the
appropriate
system
from
the
pull
down
menu
for
each
DTC
and
that displays. Then select the appropriate system from the pull down menu for each DTC and select
select
either
either “Active”
“Active” or
or “Stored”
“Stored” using
using the
the radio
radio buttons.
buttons.
TECHLINE
Select
Select System
System
“Radio
“Radio Buttons”
Buttons”
Magnifying
Magnifying
Glass
Glass
33
230750_TT Newsletter.indd 3
5/20/13 11:28 AM
TT
CVIRSuccess
Success
CVIR
TT
West Loop Mitsubishi,
West San
LoopAntonio,
Mitsubishi,
TX
San Antonio,
TX using MEDIC CVIR.
A dealer who increased
his service business
A dealer who increased his service business using MEDIC CVIR.
FRONT (L-R): Richard Garza (Tech), John Jammal (Service Manager), Enrique Zuniga (Tech), Ruben Hernandez
FRONT
(L-R):
GarzaAnthony
(Tech), John
Jammal
(Service
Manager),
Zuniga
(Tech),
Ruben Hernandez
(Tech),
Juan Richard
Perez (Tech),
Cardosa
(Parts
Advisor)
BACK:Enrique
Ray Ayala
(Service
Advisor),
Conrad Eiten
(Tech),
Juan
Perez
(Tech),
Anthony
Cardosa
(Parts Felton
Advisor)
BACK:Advisor),
Ray Ayala
(Service
Advisor),
Conrad
Eiten
(Tech),
Andy
Green
(Service.
Advisor),
Dwayne
(Service.
Alicia
Bonilla,
(Warranty
Administrat­
(Tech),
AndyOrtiz
Green
(Service.
Advisor),
Dwayne
Advisor),
Alicia Bonilla,
or.) Matt
(Parts
Advisor),
Cesar
Valdez Felton
(Parts (Service.
Warehouse),
Eli Marroquin
(Shop(Warranty
Forman) Administrat­
or.) Matt Ortiz (Parts Advisor), Cesar Valdez (Parts Warehouse), Eli Marroquin (Shop Forman)
About 2 years ago, MMNA launched the Computerized Vehicle Inspection Report (CVIR) application for
About
2 years
ago,
MMNA
launched
the have
Computerized
Inspection
(CVIR)
application
for an
MEDIC
3. In
that
time, many
dealers
embracedVehicle
the philosophy
of Report
providing
the customer
with
MEDIC
3. Inthorough
that time,
dealers
have embraced
the philosophy
providing
an
objective,
andmany
easy to
understand
report regarding
the overallofcondition
of the
theircustomer
vehicle. with
Customers
objective,
and easy toand
understand
regarding
overall
condition
of theirreported
vehicle. items
Customers
like thethorough
CVIR's professional
completereport
appearance,
andthe
have
responded
by having
attended
liketo.
theOne
CVIR's
professional
and complete
have
responded
reported
items
attended
dealer
who has taken
CVIR to appearance,
heart is Westand
Loop
Mitsubishi
in by
Sanhaving
Antonio,
TX. In
the first
quarter
to. of
One
dealer
who
has
taken
CVIR
to
heart
is
West
Loop
Mitsubishi
in
San
Antonio,
TX.
In
the
first
quarter
calendar year 2013, Service Manager John Jammal and his team have performed 1,275 CVIRs. That's
20 times
of calendar
yearaverage.
2013, Service
Manager
John
Jammal
his team
haveachieved
performed
1,275 CVIRs.
That's
times
the national
There's
a reason
they
do soand
many.
They've
positive
feedback
from20
customers
thewhile
national
average.business
There's and
a reason
they do so many. They've achieved positive feedback from customers
increasing
revenue.
while
increasing
business
andthe
revenue.
When
each vehicle
arrives,
customer is greeted by a service advisor who lets them know a no charge CVIR
When
each
vehicle
arrives,
the
customer
is greeted
a service advisor
who lets
them
know
charge
will be performed, and briefly explains
it beforeby
dispatching
the vehicle.
John
feels
this aisno
one
of theCVIR
keys to
willmaking
be performed,
and
briefly
explains
it
before
dispatching
the
vehicle.
John
feels
this
is
one
of
the
to
CVIR work. They've determined waiting until the vehicle is complete before letting thekeys
customer
making
CVIR
work.
They've
determined
waiting
until
the
vehicle
is
complete
before
letting
the
customer
know your plan, the customer may have switched to exit mode, and leave without completing needed repairs.
know
your
theiscustomer
may havehands,
switched
exit is
mode,
andthing
leavehe
without
completing
needed
repairs.
Once
theplan,
vehicle
in the technician's
theto
CVIR
the first
completes.
After the
results
are input
Once
thethe
vehicle
in the technician's
hands,
theaCVIR
thediscusses
first thingneeded
he completes.
Afterthe
thecustomer,
results arewhile
inputthe
into
CVIRisprogram,
the advisor
prints
copyisand
work with
intotechnician
the CVIRgoes
program,
theon
advisor
printsrepairs.
a copy This
and keeps
discusses
needed in
work
with and
the customer,
while
the of
to work
the original
the vehicle
the shop
increases the
chance
technician
goes to
work ontothe
original
This
keeps
the vehicle
the shop
increases
the chance of
the customer
agreeing
having
the repairs.
suggested
items
repaired
rightin
away.
Johnand
says
that approximately
20%
theof
customer
agreeingadditional
to havingbusiness
the suggested
items
right away.
John says
thatupapproximately
20%
CVIRs generate
the same
day,repaired
with another
15% creating
follow
repairs at a later
date.
of CVIRs
the same
day,to
with
another
15% creating
up repairs
later date.
Servicegenerate
advisorsadditional
also emailbusiness
the completed
CVIR
each
customer.
This wayfollow
the customer
hasatitaelectronically
Service
advisors
alsooremail
the completed
CVIR
to each
This
customer
hasaitreminder
electronically
for their
records,
if they're
in a hurry and
can't
leavecustomer.
the vehicle
for way
samethe
day
repairs, it's
of work
for to
their
records,
if they're
a hurry
and can't
leave
the vehicle
forwhich
samehas
dayhelped
repairs,get
it'stheir
a reminder
of workrate
be done.
It or
also
gets theinemail
address
in West
Loop's
records,
email capture
to be
It also
theservice
email address
in West
Loop'sthem
records,
which
helped
get their
email capture rate
updone.
to about
72%gets
of all
customers,
allowing
to make
thehas
most
of email
advertising.
up John
to about
72%
of
all
service
customers,
allowing
them
to
make
the
most
of
email
advertising.
reports that CVIR has also more than made up for the warranty business lost to increased vehicle quality.
John
CVIR hasR.O.s
also more
than
made
up for
the warranty50%
business
increased
vehicle
In reports
spite ofthat
his warranty
written
being
down
approximately
since lost
2009,tohis
CP business
hasquality.
increased
In spite
of
his
warranty
R.O.s
written
being
down
approximately
50%
since
2009,
his
CP
business
has
increased
by more than 20% as a direct result of using CVIR. And he's getting more out of each CP R.O. written.
by As
more
20%
as a direct
of using
CVIR.
Andthat
he'seach
getting
more
out of each CP
R.O.
written.
anthan
added
bonus
to theresult
dealership,
John
reports
week,
approximately
8-10
people
buy a new
As vehicle,
an added
bonus
to the they
dealership,
John
reports
approximately
8-10 work
people
a new
mostly
because
wandered
to the
salesthat
areaeach
whileweek,
waiting
for the additional
to buy
be completed.
vehicle,
mostly
they wandered
to thewho
sales
area while
waiting
the additional
tohim
be completed.
He once
had because
to go looking
for a customer
wasn't
responding
tofor
pages,
and finallywork
found
in the finance
He office
once had
to go looking
for a customer
who
wasn't
responding to pages, and finally found him in the finance
completing
the paperwork
on his
new
car purchase.
office
completing
the
paperwork
on
his
new
car
purchase.
According to John, the process had its teething problems, and some resistance from his staff at first. But once
According
John,
the process
its was
teething
problems,
and
someThey're
resistance
from
his staff at
first. Butbusiness
once
the teamtogot
familiar
with it,had
there
no holding
them
back.
eager
to generate
additional
thebecause
team gotCVIR
familiar
it, It
there
was
holding everything
them back. they
They're
to generate
additional
businessand
sellswith
itself.
gives
theno
customer
needeager
to know
in a clear,
understandable
because
CVIR sells
itself. While
It gives
everything
they need
to know
in a West
clear, Loop's
understandable
and
professional
format.
it'sthe
notcustomer
something
he can directly
relate
to CVIR,
CSI scores
have
professional
While
it's not
something
heR.O.
can directly
relateEnough
to CVIR,
Loop's
CSI scores
increased format.
since they
instituted
CVIR
for every
How much?
to West
get John
to Cancun
this have
year for
increased
since they
instituted
CVIR fortrip.
every R.O. How much? Enough to get John to Cancun this year for
the Diamond
Quality
Management
theThe
Diamond
Quality
Management
trip.
CVIR was developed as a tool to help dealers increase their business in the face of increased competition.
ThePut
CVIR
a toolbusiness
to help dealers
increase
their
business and
in the
face ofManager
increasedJohn
competition.
it towas
usedeveloped
and watchasyour
grow. West
Loop
Mitsubishi
Service
Jammal are
Putevidence
it to use itand
watch your business grow. West Loop Mitsubishi and Service Manager John Jammal are
works.
evidence it works.
4
230750_TT Newsletter.indd 4
4
5/20/13 11:28 AM
TT
TT
Technical
Technical Training
Training Schedule
Schedule
May
—
June,
2013
May — June, 2013
Mobile
Mobile Training
Training does
does not
not appear
appear on
on these
these calendars.
calendars. Contact
Contact your
your District
District Parts
Parts &
& Service
Service Manager
Manager
for
information
about
mobile
training
in
your
area.
for information about mobile training in your area.
East
East Zone
Zone -- N.J.
N.J. Tech
Tech Training
Training Center
Center
West
West Zone-Dallas
Zone-Dallas Tech
Tech Training
Training Center
Center
East
East Zone
Zone -- Atlanta
Atlanta Tech
Tech Training
Training Center
Center
California
California Technical
Technical Training
Training Center
Center
NEWS:
NEWS:
 The
The new
new 2014
2014 Outlander
Outlander Technology
Technology course
course (course
(course code
code 141)
141) is
is available
available for
for enrollment
enrollment on
on
mitsubishiacademy.com.
This
2-day
instructor-led
course
is
designed
to
familiarize
mitsubishiacademy.com. This 2-day instructor-led course is designed to familiarize technicians
technicians
with
with the
the all
all new
new Outlander
Outlander and
and the
the new
new technologies
technologies itit is
is available
available with.
with. With
With the
the number
number of
of new
new
features
and
technologies
the
model
features,
it
is
very
important
that
technicians
attend
class
features and technologies the model features, it is very important that technicians attend class to
to
understand
understand the
the operational
operational characteristics
characteristics of
of these
these technologies
technologies and
and how
how to
to service
service and
and repair
repair them.
them.
New
New features
features include
include the
the 4J12
4J12 2.4L
2.4L engine
engine with
with third
third generation
generation MIVEC,
MIVEC, an
an electrically
electrically operated
operated
power
liftgate,
and
three
advanced
safety
features;
Forward
Collision
Mitigation
power liftgate, and three advanced safety features; Forward Collision Mitigation (FCM),
(FCM), Lane
Lane
Departure
Departure Warning
Warning (LDW),
(LDW), Adaptive
Adaptive Cruise
Cruise Control
Control (ACC).
(ACC). These
These features
features use
use an
an on-board
on-board radar
radar
and
and MID
MID based
based driver
driver notification
notification system.
system. Enroll
Enroll today
today as
as this
this course
course will
will fill
fill up
up quickly.
quickly.
55
230750_TT Newsletter.indd 5
5/20/13 11:28 AM
TT
TipsFrom
Fromthethe
Tips
Toolman
Toolman
TT
NEW SPECIAL SERVICE TOOLS
NEW SPECIAL
TOOLS
FOR 2014SERVICE
OUTLANDER
FOR 2014 OUTLANDER
A number of new special service tools are required for proper servicing and repair of the new 2014
A number
of new
special
service as
tools
are required
for following
proper servicing
and
repair of to
thebenew
2014 to
Outlander.
Tools
categorized
“Essential”
in the
chart are
scheduled
shipped
Outlander.
Tools
as “Essential”
in the following
chartare
areavailable
scheduled
be shipped
to
dealers the
weekcategorized
of May 6, 2013.
Tools categorized
as “Available”
fromtoBosch
Automotive
dealers
theSolutions.
week of May
6, 2013.
categorized
as “Available”
are available
from
Bosch Automotive
Service
Orders
can Tools
be placed
by calling
1 (888) 727-6672.
Visit the
Mitsubishi
Special Tools
Service
Solutions.
Orders can be placed by calling 1 (888)
727-6672.
Visit
Special
Toolsthe
website
at http://mitsubishidealersolutions.com
or click
the SST
tabthe
onMitsubishi
your MEDIC
to view
website
at http://mitsubishidealersolutions.com
click the
SSTare
tab
on yourfrom
MEDIC
view
the
catalogue.
Tools categorized as “GST” (Generalor
Service
Tools)
available
local to
tool
suppliers.
catalogue.
Tools categorized
as “GST”
Service
Tools) are
local tooldays.
suppliers.
Tools categorized
as :Loaner”
can be(General
borrowed
from MMNA
foravailable
a periodfrom
of 5 business
Contact
Tools
categorized
as :Loaner” can be
from MMNA
for a period of 5 business days. Contact
Russell
Hui ([email protected])
to borrowed
arrange a special
tool loan.
Russell Hui ([email protected]) to arrange a special tool loan.
Tool Number
Status
Description
Status
Description
Tool Number
MB991956
Essential
Engine Hanger Plate: Used with MZ203827−01 and
MB991956
Essential
Engine
Hanger Plate:
Used with
MZ203827−A
to support
the MZ203827−01
4J11 engine and
during
MZ203827−A
support the 4J11 engine during
transmission to
removal.
transmission removal.
MB991146
Essential
Installer−Camshaft Dowel Pin: Used for the camshaft dowel
MB991146
Essential
Installer−Camshaft
Pin: engine.
Used for the camshaft dowel
pin installation onDowel
the 4J11
pin installation on the 4J11 engine.
MB992854
Essential
Magnetic Base Plate: Used for intake valve clearance
MB992854
Essential
Magnetic
BaseonPlate:
Used
for intake valve clearance
adjustment
the 4J11
engine.
adjustment on the 4J11 engine.
MB992853
Essential
Engine Hanger Plate:
Used for the 4J11 engine
MB992853
Essential
Engine
Hanger Plate:.
Used for the 4J11 engine
removal/installation
removal/installation .
MB992868
Available
Base Spacer: Used with MD998375−01 to press fit the front
MB992868
Available
Base
Spacer:
Used
MD998375−01 to press fit the front
lower
control
armwith
bushing.
lower control arm bushing.
MB992922−01
Available
Universal Valve Stem Seal Installer: Used to install 6B31,
MB992922−01
Available
Universal
Valveand
Stem
Seal
Installer:
install 6B31,
4J11, 4B11
4G69
engine
valveUsed
stemtoseals.
4J11, 4B11 and 4G69 engine valve stem seals.
MB990643
Available
Base: Used to secure the front lower control arm while
MB990643
Available
Base:
Used tothe
secure
the front lower control arm while
press−fitting
bushing.
press−fitting the bushing.
MB992163
GST
Oil Seal Installer: Used for VVT motor oil seal installation.
MB992163
GST
Oil Commercially
Seal Installer: Used
for VVT
motororoil seal
installation.
available
seal
bearing
installers
Commercially
available
seal
or
bearing
approximately 2 7/16” in diameter will suffice. installers
approximately 2 7/16” in diameter will suffice.
MB991885
Loaner
Adaptor Harness: Used to deploy driver airbag.
MB991885
Loaner
Adaptor Harness: Used to deploy driver airbag.
6
230750_TT Newsletter.indd 6
6
5/20/13 11:28 AM
2014
2014 OUTLANDER
OUTLANDER ENGINE
ENGINE SUPPORT
SUPPORT SPECIAL
SPECIAL TOOLS
TOOLS
Current
Current engine
engine support
support special
special tools
tools MZ203827­01,
MZ203827­01, MZ203827­A
MZ203827­A and
and MZ203827­B
MZ203827­B (illustrated
(illustrated below)
below)
are
applicable
to
the
new
2014
Outlander.
Two
engine
hanger
plates
(MB992853­01
and
are applicable to the new 2014 Outlander. Two engine hanger plates (MB992853­01 and MB991956­01)
MB991956­01)
were
were shipped
shipped to
to your
your dealership
dealership the
the week
week of
of May
May 6.
6. These
These plates
plates are
are necessary
necessary to
to properly
properly secure
secure the
the
4J12
engine
to
this
current
engine
support.
4J12 engine to this current engine support.
Vehicle
Vehicle front
front
MZ203827-01
MZ203827-01
MZ203827-A
MZ203827-A
MZ203827-B
MZ203827-B
When
When using
using the
the engine
engine support
support special
special tools
tools as
as described,the
described,the
front
deck
garnish
(
lower
windshield
trim)
must
front deck garnish ( lower windshield trim) must be
be removed.
removed.
When
When using
using the
the engine
engine support,
support, itit is
is important
important to
to take
take note
note of
of the
the following
following areas:
areas:

To
To prevent
prevent damage
damage to
to the
the engine
engine compartment,
compartment, remove
remove the
the two
two foot
foot attachments
attachments (MZ203827­A­5)
(MZ203827­A­5)
from
MZ203827-A.
Make
sure
the
rubber
coatings
of
the
feet
are
not
damaged
from MZ203827-A. Make sure the rubber coatings of the feet are not damaged or
or missing
missing to
to
prevent
the
support
damaging
the
engine
compartment.
prevent the support damaging the engine compartment.
MZ203827-A
MZ203827-A
Rubber
Rubber foot
foot coatings
coatings
(not
(not replaceable).
replaceable).
Remove
Remove 22 X
X MZ203827-A-5
MZ203827-A-5

While
While installing
installing MZ203827­A,
MZ203827­A, adjust
adjust the
the support
support bar
bar so
so the
the feet
feet rest
rest above
above the
the two
two radiator
radiator upright
upright
supports
(passenger
side
shown,
driver's
side
similar).
supports (passenger side shown, driver's side similar).

Ensure
Ensure the
the two
two rubber
rubber foot
foot
covers
(MZ203827­B­1)
from
covers (MZ203827­B­1) from
MB203827-B
MB203827-B are
are properly
properly
installed
and
installed and the
the feet
feet of
of
MZ203827­01
are
securely
MZ203827­01 are securely
placed
placed on
on top
top of
of both
both strut
strut
towers.
towers.
..
TT
TT
77
230750_TT Newsletter.indd 7
5/20/13 11:28 AM
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
Callorthe
MEDICissues.
HotlineCall
for TECHLINE
ALL MEDICfor&vehicle
Scan Tool
hardware
software
technical
issues.
or software issues. Call TECHLINE for vehicle technical issues.
As of 4/30/13: Total Hits - 6069 Reflash Database - N13021
As of
4/30/13:
Total-Hits
Database
- N13021
MEDIC
3 Version
3.2 - 6069 Reflash
MEDIC
3 Update
- 184
MEDIC
3
Version
3.2
MEDIC
3
Update
MUT-III Version - 28.0
Raider Scan Tool184
Version - 6.0
MUT-III Version - 28.0
Raider Scan Tool Version - 6.0
MEDIC Hotline (800) 846-7575
MEDIC Hotline (800) 846-7575
TT
TT
The following information was recently released:
The following information was recently released:
Number
Number
TSB-13-00-005
TSB-13-00-005
Title
Title
Traction Battery Water
Traction
Water
DrainBattery
Procedure-SMR
Drain Procedure-SMR
Vehicles
Vehicles
2012 i-MiEV
2012 i-MiEV
Subject
Subject
Corrects drilling locations for
Corrects
drilling
locations
for
draining
water
from flooded
draining
water from flooded
battery.
battery.
TSB-13-11-004
Timing Chain Upper Guide
All 2010 models with 4B1
Updates the service manual
TSB-13-11-004
Timing
Chain Upper
All 2010
models with 4B1
Updates
the service
Eliminated
­ SMRGuide
engines
regarding
uppermanual
timing chain
Eliminated ­ SMR
engines
regarding
uppereliminated
timing chain
guide being
in
guide
being eliminated in
production.
production.
Provides instructions to
2011 & 13 Lancer, Lancer
TSB-13-13-001REV
ECM Reprogramming for
TSB-13-13-001REV
ECM
Reprogramming
for
2011Sportback
& 13 Lancer,
Lancer
Provides
instructions
towith P0300
reprogram
vehicles
& Outlander
MIL
Illumination, DTC
MILP0300
Illumination,
DTC
Sportback
& Outlander
reprogram
vehicles
with P0300
stored in
ECM memory.
Sport, 2013
Outlander
(Revised)
P0300 (Revised)
Sport, 2013 Outlander
stored in ECM memory.
2011 Lancer, Lancer
Provides instructions to
TSB-13-13-002REV
ECM Reprogramming for
TSB-13-13-002REV
ECM
Reprogramming
for
2011Sportback,
Lancer, Lancer
instructions
towith P0145
Outlander Sport Provides
reprogram
vehicles
MIL
Illumination, DTC
MILP0145
Illumination,
DTC
Sportback, Outlander Sport
reprogram
vehicles
with P0145
stored in
ECM memory.
(Revised)
P0145 (Revised)
stored in ECM memory.
2012-12 Outlander
Provides instructions to
TSB-13-13-005
ECM Reprogramming for
TSB-13-13-005
ECM
Reprogramming
for or 2012-12 Outlander
Provides
instructions
towith P2100
reprogram
vehicles
False
MIL (DTC P2100)
False
MILto(DTC
or
reprogram
vehicles
with P2100
stored in
ECM memory.
Hard
StartP2100)
with Engine
Hard
to Start with Engine
stored in ECM memory.
Cold
Cold
TSB-13-42A-004
Front Fender Removal &
2013 Outlander Sport/RVR
Updates the service manual
TSB-13-42A-004
Front
Fender Removal
2013 Outlander Sport/RVR
Updates
the service
manual of
Installation
- SMR &
regarding
identification
Installation - SMR
regarding
of plate.
fender identification
washer or fender
fender washer or fender plate.
TSB-13-52B-002
Removal & Installation of
All with SRS
Updates service manual with a
TSB-13-52B-002
Removal
& Installation
of
All with SRS
Updates
service
manual
with athe
SRS ECU
- SMR
warning
about
connecting
SRS ECU - SMR
warning
about
connecting
thenot
battery
if the
SRS ECU is
battery
the SRS ECU
is not
fullyifinstalled
and tightened.
fully installed and tightened.
2006 Lancer Evolution
Provides dealers with
SC-13-002
PCM Reprogramming
SC-13-002
PCM
Reprogramming
Provides
dealerstowith
instructions
reprogram the
Service
Campaign & Cat. 2006 Lancer Evolution
Service
Campaign
& Cat.
instructions
reprogram
theof
PCM andtoadvises
details
Convertor
Warranty
Convertor
Warranty
PCM
and advises
details of
warranty
extension.
Extension
Extension
warranty extension.
2013 Outlander Sport
Provides dealers with
SR-13-004
2013 Outlander Sport/RVR
SR-13-004
2013Stop
Outlander
Sport/RVR
2013 Outlander Sport
Provides
dealerstowith
instructions
confirm stop
Lamp Switch
StopNon-compliance
Lamp Switch Recall
instructions
to confirm
stop and
lamp switch
adjustment
Non-compliance
lamp
switch
adjustment and
adjust
if necessary.
Campaign Recall
Campaign
adjust if necessary.
2013 Outlander Sport
Provides instructions for dealers
SR-13-005
2013 Outlander Sport/RVR
SR-13-005
2013AWD
Outlander
Sport/RVR
2013
Outlander
Sport
Provides
instructions
for dealers
to inspect
for a possible
missing
Fuel Gauge Safety
AWD
FuelCampaign
Gauge Safety
to inspect
a possible
missingand
wiringfor
harness
connection
Recall
Recall Campaign
wiring
harness
connection and
repair
if necessary.
repair if necessary.
� Copyright 2013 Mitsubishi Motors North America, Inc.
� Copyright 2013 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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