2022 Jaguar E-Pace MHEVJaguar E-pace Mhev 2022

Complaint Information: Recalls, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 250994 [USA]: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. additionally, a torn air bag may allow the escape of hot gases which can burn an occupant.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2021-2023 e-pace vehicles. The passenger air bag may tear during deployment.
    dealers will replace the passenger air bag module, free of charge. Owner notification letters are expected to be mailed june 14, 2024. Owners may contact jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is h491.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 258025 [USA]: Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
    Jaguar land rover north america, llc (jaguar) is recalling certain 2021-2024 e-pace vehicles. The brake pad wear warning light may not appear on the instrument cluster as intended, failing to warn the driver that the brake pads are worn out. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 135, "light vehicle brake systems."
    dealers will update the car configuration file software, free of charge. Owner notification letters are expected to be mailed may 10, 2024. Owners may contact jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is h481.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SFCC_MAR2024_72 - AIR BAGS: A customer may complain of an srs system warning message being displayed on the instrument panel.
  • SFCC_MAR2024_58 - ELECTRICAL SYSTEM: Radio presets clear after ignition cycle. Sirius xm favorites do not store.
  • SFCC_FEB2024_32 - EQUIPMENT: Lane assistance not available warning present on instrument cluster. Lane keep assist function not possible.
  • S014SOTA4.1.1v3 - SERVICE BRAKES, AIR:ANTILOCK: Enhancements to the following systems: wireless device charger, high voltage (hv) battery charge control, sound system, abs (anti-lock braking system), belt integrated starter phevs, rear camera for cars without 360 view.
  • SFCC_NOV2023_30 - ELECTRICAL SYSTEM: Startup battery keeps draining / vehicle will not start
  • SFCC_NOV2023_6 - EQUIPMENT: Dtc repair - lka systems
  • SFCC_OCT2023_50 - EXTERIOR LIGHTING: There is moisture inside the headlamp lens
  • SFCC_OCT2023_47 - EXTERIOR LIGHTING: The headlamps not fully functioning properly after module replacement.
  • SFCC_OCT2023_40 - POWER TRAIN: Customer reports lack of power and/or check engine light on.
  • SFCC_OCT2023_37 - ELECTRICAL SYSTEM: Customer states the weather app is no longer available
  • S012 SOTAOS4.1.0 - ELECTRICAL SYSTEM: Driving assistance and vehicle dynamics updates
  • SSM75849 - ELECTRICAL SYSTEM: Pivi - loss of gps location and clock time
  • SSM75849 - ELECTRICAL SYSTEM: Pivi - loss of gps location and clock time
  • SSM75813 - ELECTRICAL SYSTEM: Weather and park & pay apps disappear after pivi update
  • WACCSEP23_6 - ELECTRICAL SYSTEM: Battery low warning displayed on instrument cluster and/or no-start
  • SFCC_SEP2023_30 - EQUIPMENT: Loss of gps location and clock time
  • SFCC_AUG2023_43 - EQUIPMENT: Front interior courtesy light a?? Non-illumination
  • S010SOTA4.0.0V3 - ELECTRICAL SYSTEM: Redeveloped profiles. Navigation & phone new functionality & improvements. Enhanced high voltage battery health monitoring/management for i-pace. Hcm bug fixes. Sods refinements.
  • SSM75725ATT - POWER TRAIN: Misfire or rough running
  • SSM75725 - POWER TRAIN: Misfire or rough running
  • SFCC_JUL2023_31 - ELECTRICAL SYSTEM: Battery low warning displayed on instrument cluster and/or no-start.
  • SFCC_JUL2023_28 - ELECTRICAL SYSTEM: Pivi ip 36 , becm os 4.0.0
  • SFCC_JUL2023_27 - EQUIPMENT: The e-call light is not active after completing the pre-delivery inspection
  • BIG5JUL23_28 - ELECTRICAL SYSTEM: A concern has been identified where certain vehicles are failing to complete existing software over the air (sota) updates for the vehicle domain controller (vdc) and pivi.
  • SSM76023 - ELECTRICAL SYSTEM: Jlr is investigating reports of vehicles being released to customers without the tcu telematic control unit sos emergency call being activated.
  • SSM76010 - STRUCTURE:BODY:DOOR: A customer may report that the front or rear door latch does not operate as expected.
  • H440 - ELECTRICAL SYSTEM: Vehicles are failing to complete software over the air sota updates, specifically vehicle domain controller vdc pivi and gateway module a gwm.
  • H4395 - ELECTRICAL SYSTEM: Vehicles are failing to complete software over the air (sota) updates, specifically vehicle domain controller vdc and pivi.
  • SFCC_JUN2023_47 - STRUCTURE:BODY:DOOR: A customer may report that the front or rear door latch does not operate as expected.
  • SFCC_JUN2023_36 - ELECTRICAL SYSTEM: Pivi ip36 , becm os 4.0.0 a?? Improved / changed features
  • SFCC_JUN2023_34 - ELECTRICAL SYSTEM: Customers may report a change of jaguar drive control to 'comfort' mode, without driver input.
  • SFCC_JUN2023_18 - EQUIPMENT: Software updates
  • SFCC_JUN2023_17 - ELECTRICAL SYSTEM: Software updates
  • SFCC_APR2023_32 - POWER TRAIN: Customer reports of 12v battery issues. These range from battery low warning displayed to no-start.
  • SFCC_APR2023_27 - ELECTRICAL SYSTEM: Customer reports vehicle will not start with a smart key deactivated message shown in the vehicle display
  • SSM75964 - ENGINE AND ENGINE COOLING: Amber malfunction indicator lamp (mil) displayed a?? Engine may not start with multiple dtcs present
  • SSM75952 - EQUIPMENT: Customers are reporting that connected services such as online media (e.G., spotify), connected nav, weather app & parking app are inoperative.
  • SSM75931 - ENGINE AND ENGINE COOLING: Engine misfire
  • SFCC_FEB2023_38 - POWER TRAIN: Customer reports, engine light is on and engine running rough.
  • SFCC_FEB2023_36 - ENGINE AND ENGINE COOLING: Customer reports, engine light is on and poor cabin heating.
  • H388NAS1 - POWER TRAIN: Unable to disengage all wheel driver awd
  • SSM75919 - ENGINE AND ENGINE COOLING: Check engine (amber) and poor cabin heating
  • SSM75902 - POWER TRAIN: Non-start situation
  • SSM75909 - POWER TRAIN: Malfunction indicator lamp
  • SSM75862 - ELECTRICAL SYSTEM: Ev mode not being available when selected by the driver (phev engines)
  • SSM75826ATT - EQUIPMENT: Mhev dc/dc converter - squeaking noise from inside the cabin.
  • SSM75826 - EQUIPMENT: Mhev dc/dc converter - squeaking noise from inside the cabin.
  • DVD13104 - UNKNOWN OR OTHER: Dvd software update
  • SSM75826ATT - EQUIPMENT: Mhev dc/dc converter - squeaking noise from inside the cabin.
  • SSM75826 - EQUIPMENT: Mhev dc/dc converter - squeaking noise from inside the cabin.
  • SSM75902 - ELECTRICAL SYSTEM: No start
  • SFCC_OCT2022_34 - ENGINE AND ENGINE COOLING: Customer reports that low coolant lamp on, coolant leak.
  • SFCC_OCT2022_23 - EQUIPMENT: Surround camera, 360 park aid features are not operating
  • SSM75856 - ELECTRICAL SYSTEM: Unable to complete pdi due to telematics incontrol activation failing
  • SSM75849ATT - EQUIPMENT: Pivi loss of gps location and clock time
  • SSM75849 - EQUIPMENT: Pivi loss of gps location and clock time
  • SSM75826ATT - EQUIPMENT: Mhev dc dc converter squeaking noise from inside the cabin
  • SSM75826 - EQUIPMENT: Mhev dc dc converter squeaking noise from inside the cabin
  • SSM75804 - ELECTRICAL SYSTEM: No communication with impa via topix cloud
  • SSM75617 - EQUIPMENT: Near field sensing feature degradation
  • SSM75185 - EQUIPMENT: High voltage coolant heater internal failure
  • SFCC_SEP2022_31 - POWER TRAIN: Vehicle will have a lack of power, drivability issues, and possible check engine light on.
  • SFCC_SEP2022_30 - POWER TRAIN: Message center displays a??Coolant level lowa?? Warning message.
  • SFCC_SEP2022_22 - ELECTRICAL SYSTEM: Pivi a?? Loss of gps location and clock time
  • SFCC_SEP2022_21 - ELECTRICAL SYSTEM: Usb stick not recognized when inserted into the front portable media interface panel
  • SFCC_SEP2022_18 - ELECTRICAL SYSTEM: Telematics a?? Unable to activate during pdi
  • SFCC_AUG2022_20 - ELECTRICAL SYSTEM: Sota campaign
  • S004J - ELECTRICAL SYSTEM: Sota campaign
  • SSM75826 - EQUIPMENT: Mhev dc/dc converter noisy, low battery warning illuminated.
  • SSM75728 - ELECTRICAL SYSTEM: Usb stick not recognized
  • SSM75809 - ENGINE AND ENGINE COOLING: Coolant level low warning message
  • SFCC_AUG2022_37 - ENGINE AND ENGINE COOLING: Customer reports coolant level low message on dash or a coolant leak.
  • SFCC_AUG2022_35 - ELECTRICAL SYSTEM: Vehicle will have a lack of power, drivability issues, and possible check engine light on.
  • SFCC_JUN2022_32 - POWER TRAIN: Driveline noise or vibration
  • SSM75714 - SERVICE BRAKES, HYDRAULIC: Noise from front brakes with 18-inch diameter brake system.
  • SFCC_MAY2022_39 - SUSPENSION: Front suspension knocking noise
  • SFCC_MAY2022_18 - ELECTRICAL SYSTEM: Connectivity functions are no longer working (incontrol app, sota, traffic information, data functions), sos malfunction, erroneous e-call trigger
  • SSM62038Attachme - ELECTRICAL SYSTEM: Mongoose update.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM59597Attachme - ELECTRICAL SYSTEM: Attachment.
  • SSM589572 - EQUIPMENT: Image.
  • SSM589571 - EQUIPMENT: Image.
  • SSM75745 - ENGINE (PWS): Engine misfire or rough running
  • SSM75728 - EQUIPMENT: Pivi pro usb inoperative
  • SSM75725ATT - ENGINE AND ENGINE COOLING: Engine misfire or rough running
  • SSM75725 - ENGINE AND ENGINE COOLING: Engine misfire or rough running
  • SFCC_APR2022_29 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS: Thermostat coolant leak - evident fluid leak from the engine compartment and the "coolant level low" warning message may be on the cluster
  • SFCC_APR2022_18 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after sitting.
  • SFCC_APR2022_17 - COMMUNICATION:MANUFACTURER TELEMATICS: Connectivity functions are no longer working (incontrol app, sota, traffic information, data functions), sos malfunction, erroneous e-call trigger
  • SOTACRS002 - ELECTRICAL SYSTEM: Software over the air (sota) improvements to the following driver assistance features: adaptive cruise control, driver condition monitor, traffic sign recognition, automatic emergency braking, all terrain progress control
  • H388NAS2 - EQUIPMENT ADAPTIVE/MOBILITY: Unable to disengage awd
  • SSM75709 - ELECTRICAL SYSTEM: Usb socket at front portable media interface panel inoperative or not illuminating
  • SFCC_MAR2022_33 - ENGINE AND ENGINE COOLING: Thermostat coolant leak
  • SFCC_MAR2022_22 - EQUIPMENT: Connectivity functions are no longer working (incontrol app, sota, traffic information, data functions), sos malfunction, erroneous e-call trigger
  • SSM75667 - EQUIPMENT: Hvac taking longer than expected to warm the cabin in cold environments.
  • SFCC_FEB2022_37 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery warning light on ipc / flat battery at point of customer handover.
  • SFCC_FEB2022_38 - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM: Charge warning light on, mil light
  • SFCC_FEB2022_22 - ELECTRICAL SYSTEM: Connectivity functions are no longer working (incontrol app, sota, traffic information, data functions), sos malfunction, erroneous e-call trigger
  • SFCC_FEB2022_11 - EQUIPMENT: Unable to disengage awd
  • SFCC_FEB2022_13 - EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE: Iphone 12 wireless charging j d power
  • SFCC_JAN2022_46 - EQUIPMENT: Seat mounted seat switches not working
  • SFCC_JAN2022_22 - ELECTRICAL SYSTEM: Connectivity functions are no longer working (incontrol app, sota, traffic information, data functions), sos malfunction, erroneous e-call trigger
  • NAS22.01.010 - POWER TRAIN: Unable to disengage all wheel drive (awd)
  • H388NAS1 - POWER TRAIN: Service action - unable to disengage all wheel drive (awd)
  • SSM75559 - ENGINE AND ENGINE COOLING: Coolant leak from thermostat
  • SFCC_DEC2021_44 - SEATS: Seat mounted seat switches not working
  • SFCC_DEC2021_37 - POWER TRAIN: Aj20-p4 engine- coolant leak from thermostat
  • SFCC_DEC2021_20 - ELECTRICAL SYSTEM: Navigation voice guidance no longer operational after latest ngi update
  • SFCC_DEC2021_19 - ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE: Surround camera; 360 park aid features or any of the feature is not operating.
  • BIG5DEC21_27B - EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE: Ip31 includes numerous bug fixes, and also activates wireless carplay and android auto functionality to all pivi vehicles.
  • BIG5DEC21_27A - EQUIPMENT:ELECTRICAL:INFOTAINMENT: Voice guidance concerns when using apple carplay.
  • PIVI IP31 - EQUIPMENT: Audio no audio output when audio system appears to be on issue is now corrected connectivity improved wifi and hotspot functionality wifi hotspot appears but no data connection is available issue as been fixed instrument panel cluster
  • SSM75622 - EQUIPMENT: Fuel flap locking not working.
  • SSM75619 - SEATS: Seat mounted seat switches ⿿ seats not moving
  • SFCC_NOV2021_25 - EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS: Post 21a update apple carplay® navigation voice guidance not heard
  • SFCC_NOV2021_24 - ELECTRICAL SYSTEM:SOFTWARE: Improvements/fixes ⿿ improvement in system stability ⿿ improvements in acoustic reliability / audio loss ⿿ graphical improvements ⿿ flickering cluster for media info ⿿ improved speech support for features like weather, nav
  • SFCC_NOV2021_18 - ELECTRICAL SYSTEM: Affected vehicles require a pathfinder software update to the latest pivi infotainment ip31 software. Some vehicles will also require a tcu update.
  • NAS21.11.008 - ELECTRICAL SYSTEM: Ip31 includes numerous bug fixes, and also activates wireless carplay and android auto functionality to all pivi vehicles.
  • NAS21.11.006 - ELECTRICAL SYSTEM: An issue has been identified on specific vehicles within the following model and vehicle identification number (vin) ranges. There has been a fundamental upgrade in the customer experience of the pivi infotainment system. This campaign wi
  • BIG5NOV21_41B - ELECTRICAL SYSTEM: Ip31 includes numerous bug fixes, and also activates wireless carplay and android auto functionality to all pivi vehicles.
  • BIG5NOV21_41A - ELECTRICAL SYSTEM: 21a sota campaign suspended due to an issue where carplay voice guidance would not work for navigation apps, such as waze.
  • SSM75559 - ENGINE AND ENGINE COOLING: Coolant leak from thermostat
  • SSM75557 - ELECTRICAL SYSTEM: Xcl distortion or rattle noise present while using the audio system
  • SFCC_OCT2021_44 - SEATS: Seat power height adjustment motor inoperative
  • SFCC_OCT2021_43 - SEATS: Seat power fore/aft motor inoperative
  • SFCC_OCT2021_42 - SEATS: Seat recliner motor inoperative
  • SFCC_OCT2021_31 - ENGINE (PWS): Timing chain replacement vvt service part incorrectly boxed
  • SFCC_OCT2021_30 - POWER TRAIN: Transmission fluid leaks
  • SFCC_OCT2021_21 - ELECTRICAL SYSTEM: The wireless phone charger is not working with iphone 12
  • SSM755136ATT - EQUIPMENT: Panoramic roof sun blind inoperable.
  • SSM755136 - EQUIPMENT: Panoramic roof sun blind inoperable.
  • SSM75499 - ELECTRICAL SYSTEM:ADAS:CONTROL MODULE: Customers may report a change of jaguar drive control (jdc) to "comfort" mode without driver input.
  • SFCC_AUG2021_34 - ELECTRICAL SYSTEM: Navigation voice guidance no longer operational after latest ngi update
  • SFCC_AUG2021_33 - EQUIPMENT: Connectivity functions are no longer working.
  • SFCC_AUG2021_32 - EQUIPMENT: Key remote functions and/or passive entry stopped working.
  • SFCC_AUG2021_39 - POWER TRAIN: ⿿ customer states check engine light is illuminated.
  • SFCC_AUG2021_38 - POWER TRAIN: Customer states harsh shift, transmission warning lamp.
  • SFCC_JUL2021_43 - EQUIPMENT: Becm offline after programming.
  • SFCC_MAY2021_35 - POWER TRAIN: Check engine mil is illuminated.
  • SFCC_MAY2021_34 - ELECTRICAL SYSTEM: The vehicle does not eco stop.
  • SFCC_JUN2021_29 - POWER TRAIN: Check engine mil is illuminated.
  • SFCC_JUN2021_28 - POWER TRAIN: The vehicle does not eco stop.
  • SSM75436 - ELECTRICAL SYSTEM: Powertrain control module (pcm) displays some diagnostic trouble codes (dtc`s)

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