Nova Bus Lfs 2020

Complaint Information: Recalls, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 260351 [USA]: An unexpected engine shutdown can increase the risk of a crash. additionally, transferring passengers from the disabled bus can increase the risk of injury.
    Nova bus (us) inc. (nova bus) is recalling certain 2020-2024 lfs vehicles. The engine coolant return hose may fail, leaking coolant and causing an engine shutdown.
    nova bus will replace the engine coolant return hose, free of charge. Owner notification letters are expected to be mailed may 26, 2024. Owners may contact nova bus customer service at 1-800-350-6682. Nova bus number for this recall is cr5577.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 243542 [USA]: An hvac unit that detaches from a bus can create a road hazard, increasing the risk of a crash.
    Nova bus (us) inc. (nova bus) is recalling certain 2020-2023 lfs and lfs artic transit buses. The brackets retaining the mobile climate control hvac unit could fail and allow the unit to detach from the bus.
    nova bus will inspect the existing brackets and install additional brackets, as necessary, free of charge. Owner notification letters were mailed december 20, 2023. Owners may contact nova bus customer service at 1-800-350-6882. Nova bus's number for this recall is cr5508.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 237375 [USA]: An electrical short circuit can overheat the fuse holder and increase the risk of a fire while driving or parked.
    Nova bus (us) inc. (nova) is recalling certain 2017-2023 lfs and 2017-2022 lfs artic transit buses. The 24-volt power cable and grounded mounting fastener that secures the fuse holder may short circuit.
    nova will insect, remove, and clean the fuse holder and cable lugs as necessary, free of charge. Owner letters were mailed november 7, 2023. Owners may contact nova customer service at 1-800-350-6682. Nova's number for this recall is cr5445. This recall replaces and expands recall number 22v-416. Vehicles previously repaired under recall 22v-416 will need to have the new remedy completed.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 241722 [USA]: A sudden loss of drive power can increase the risk of a crash. additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
    Nova bus (us) inc. (nova) is recalling certain 2019-2023 lfs and lfs artic transit buses. The transmission yoke may separate, resulting in driveshaft separation and a sudden loss of drive power.
    dealers will inspect the output yoke bolts, and if necessary, tighten loose output yoke bolts, free of charge. Interim letters informing owners of the safety risk were mailed on october 27, 2023. A second notice will be mailed once the remedy is available. Owners may contact nova customer service at 1-800-350-6682. Nova's number for this recall is cr5442.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 233402 [USA]: A seat belt that does not retract properly may result in a loose seat belt, which can increase the risk of injury in a crash.
    Nova bus (us) inc. (nova) is recalling certain 2012-2022 lfs vehicles. The driver's seat belt may not retract properly. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 209, "seat belt assemblies."
    dealers will adjust the recline angle of the seat-back rest, or add a spacer on the driver's seat, as necessary, free of charge. Owner notification letters were mailed july 14, 2023. Owners may contact nova customer service at 1-800-350-6682. Nova's number for this recall is cr5419.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 246963 [USA]: The colorful lighting may cause confusion by distracting other drivers, increasing the risk of a crash.
    Nova bus (us) inc. (nova) is recalling certain 2010-2021 lfs and 2009-2012 lfs artic transit buses. These vehicles are equipped with non-standard color auxiliary lights which may impair the effectiveness of the standard lighting equipment. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 108, "lamp, reflective devices, and associated equipment."
    dealers will remove the non-standard color lights, or replace them with white lights, free of charge. Owner notification letters were mailed january 31, 2023. Owners may contact nova's customer service at 1-800-350-6682. Nova's number for this recall is cr5350/5351.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 246987 [USA]: Missing fasteners may cause a of a loss of steering, increasing the risk of a crash.
    Nova bus (us) inc. (nova bus) is recalling certain 2018-2022 lfs and 2018-2021 lfs artic buses equipped with a bosch steering gear box. The steering gear box may have an insufficient clamp load, which may allow the mounting plate sub-assembly fasteners to loosen and possibly fall out.
    owners are advised not to drive their vehicles until the remedy has been completed. Nova bus will inspect and tighten the fasteners as an interim remedy. The permanent remedy, consisting of replacing and tightening new fasteners to increase the clamp load, is expected to be available november 30, 2022, free of charge. Owner notification letters were mailed november 16, 2022. Owners may contact nova bus customer service at 1-800-350-6682. Nova bus's number for this recall is cr5342.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 188375 [USA]: An electrical short increases the risk of a fire.
    Nova bus (us) inc. (nova bus) is recalling certain 2019-2021 lfs and 2019-2022 lfs artic buses. The radiator fan's electrical fuse holder may experience excessive corrosion which can result in an electrical short.
    nova bus will provide the remedy parts and service document instructions, free of charge. Owner notification letters were mailed on june 29, 2022. Owners may contact nova bus' customer service at 1-800-350-6682. Nova bus' number for this recall is cr5259.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 207376 [USA]: The momentary text message board duplicating light signals may cause confusion, increasing the risk of a crash.
    Nova bus (us) inc. (nova) is recalling certain 2016-2020 lfs and 2013-2022 lfs artic buses. The momentary stop and yield text message board is duplicating the stop light and turn signal light signals. As such, these vehicles fail to comply with the requirements of the federal motor vehicle safety standard number 108, "lamps, reflective devices, and associated equipment."
    nova will coordinate with prevost service centers to remove the momentary text message board duplicating light signals and associated equipment, free of charge. Owner notification letters were mailed on june 27, 2022. Owners may contact nova's customer service at 1-800-350-6682. Nova's number for this recall is cr5267/68/69.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 184565 [USA]: A fuel leak in the presence of an ignition source increases the risk of a fire.
    Nova bus is recalling certain 2016-2020 lfs and lfs artic vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
    dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on july 9, 2021. Owners may contact nova bus customer service at 1-800-350-6682.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 211463 [USA]: Reduced visibility of the brake and tail lights can increase the risk of a crash.
    Nova bus (nova) is recalling certain 2008-2021 lfs buses. The center-line height of the brake lights and tail lights is too high, exceeding the maximum height standard. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 108, "lamps, reflective devices, and associated equipment."
    nova will notify owners, and provide instructions for interchanging the positions of the brake light and tail light components with the turn signal light components, free of charge. The recall is expected to begin may 2021. Owners may contact nova customer service at 1-800-350-6682.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 150237 [USA]: A loss of power steering assist may increase the risk of a crash. a power steering fluid leak into the passenger cabin may increase the risk of a passenger injury.
    Nova bus (nova) is recalling certain 2020 nova bus lfs transit buses. Certain power steering pipes from the rear engine bay to the front gear box may separate at the connection joint. This may cause a power steering assist lost and power steering fluid may leak from the ceiling into the passenger compartment.
    nova bus will notify owners, provide instructions for inspecting and replacing the power steering pipes, free of charge. The recall began october 7, 2020. Owners may contact nova customer service at 1-800-350-6682. Nova's number for this recall is cr4963.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021568 [Canada]: Steering
    Issue: on certain buses, the power steering pipes from the rear engine bay to the front gear box may separate at the connection joint. If this happens, power steering fluid could spill from the ceiling inside the passenger compartment of the bus and there could be a loss of power steering assist. Note: this recall is an expansion of recall 2021-057. Safety risk: a loss of power steering assist would result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash. Additionally, a power steering fluid spill inside the bus could create a risk of injury. Corrective actions: nova bus will notify owners in writing and provide them with directions for inspecting and replacing the power steering pipes.

  • Recall 2021286 [Canada]: Fuel supply
    Issue: on certain buses, the fuel rail assembly could develop a leak. Note: this recall affects buses equipped with a cummins l9 diesel engine and spare engines provided by nova bus. Safety risk: a fuel leak can create the risk of a fire. Corrective actions: nova bus will notify owners by mail and instruct you to take your bus to a cummins authorized service center to inspect the fuel rail. If damage is found, the fuel rail and fuel lines will be replaced. If no damage is found, the fuel rail will be reassembled with new crush washers using a special tool.

  • Recall 2021128 [Canada]: Lights and instruments
    Issue: on certain transit buses, the stop lamps and tail lamps are located too high above the ground. Canadian regulations provide a maximum mounting height for the stop lamps and tail lamps. Safety risk: stop lamps and tail lamps that are mounted too high may cause reduced visibility, which could increase the risk of a crash. Corrective actions: nova bus will notify owners by mail and provide them with directions for changing the mounting position of the stop and tail lamps.

  • Recall 2021057 [Canada]: Steering
    Issue: on certain buses, the power steering pipes from the rear engine bay to the front gear box may separate at the connection joint. If this happens, power steering fluid could spill from the ceiling inside the passenger compartment of the bus and there could be a loss of power steering assist. Safety risk: a loss of power steering assist would result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash. Additionally, a power steering fluid spill inside the bus could create a risk of injury. Corrective actions: nova bus will notify owners in writing and provide them with directions for inspecting and replacing the power steering pipes.

  • Recall 2020271 [Canada]: Structure
    Issue: on certain transit buses, the safety re-opening mechanisms on the rear passenger door may not work properly under certain operating conditions due to a programming error. As a result, the rear passenger door could close on a person. Safety risk: a rear passenger door that closes on a person could cause an injury. Corrective actions: nova bus will notify owners in writing and provide them with directions for updating the vehicle software.

  • Recall 2022248 [Canada]: Lights and instruments
    Issue: on certain buses, a message board on the rear of the bus displays momentary text when the stop lamps or turn signals are used. These momentary text messages could cause confusion for other road users. Safety risk: text messages about the stop lamps and turn signals that are displayed on the rear of the bus could cause confusion for others and increase the risk of a crash. Corrective actions: nova bus will notify owners in writing and provide them with directions for removing the rear message board.

  • Recall 2022310 [Canada]: Electrical
    Issue: on certain transit buses, the electric fuse holder for the radiator fans in the engine compartment could corrode and overheat. Safety risk: an overheated fuse holder could create the risk of a fire. Corrective actions: nova bus will notify owners in writing and provide them with directions for cleaning the fuse holder and applying an anti-corrosion coating.

  • Recall 2021568 [Canada]: Steering
    Issue: on certain buses, the power steering pipes from the rear engine bay to the front gear box may separate at the connection joint. If this happens, power steering fluid could spill from the ceiling inside the passenger compartment of the bus and there could be a loss of power steering assist. Note: this recall is an expansion of recall 2021-057. Safety risk: a loss of power steering assist would result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash. Additionally, a power steering fluid spill inside the bus could create a risk of injury. Corrective actions: nova bus will notify owners in writing and provide them with directions for inspecting and replacing the power steering pipes.

  • Recall 2021128 [Canada]: Lights and instruments
    Issue: on certain transit buses, the stop lamps and tail lamps are located too high above the ground. Canadian regulations provide a maximum mounting height for the stop lamps and tail lamps. Safety risk: stop lamps and tail lamps that are mounted too high may cause reduced visibility, which could increase the risk of a crash. Corrective actions: nova bus will notify owners by mail and provide them with directions for changing the mounting position of the stop and tail lamps.

  • Recall 2022310 [Canada]: Electrical
    Issue: on certain transit buses, the electric fuse holder for the radiator fans in the engine compartment could corrode and overheat. Safety risk: an overheated fuse holder could create the risk of a fire. Corrective actions: nova bus will notify owners in writing and provide them with directions for cleaning the fuse holder and applying an anti-corrosion coating.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • FT5567 - ELECTRICAL SYSTEM: Battery unbalanced light logic with agm battery.
  • FT5550 - ELECTRICAL SYSTEM: The parker phd70 display might freeze or not work properly.
  • FT5554 - ENGINE AND ENGINE COOLING: The cabin coolant level sensors for the low and high levels are swapped.
  • LI5316ER2 - ENGINE AND ENGINE COOLING: Crank case vent (ccv) hoses may get damaged over time.
  • BS5543E - ELECTRICAL SYSTEM: Battery tray structure cracks due to thin sheet metal.
  • BS5468E - STRUCTURE: Driver barrier door stanchion hardware loose, missing, or broken.
  • FT5536 - ELECTRICAL SYSTEM: Battery tray structure cracks. Battery hold downs may slip between batteries.
  • FT5514 - STRUCTURE: Upper door shaft nut may get loose.
  • FT5510E - STRUCTURE: Lower door shaft nut may get loose.
  • FT5448 - STEERING: Rework allied motion e-steering motor. 24v e-steering power supply threads length tolerances might not be respecting to the drawing specifications.
  • BS5447E - STEERING: Rework allied motion e-steering motor. 24v e-steering power supply threads length tolerances are not respect to standard.
  • LI5485E - EXTERIOR LIGHTING: Introduction of headlight n109645 to replace n71373. The new headlight is interchangeable and offers better protection against water intrusion. It is possible to replace only one headlight if necessary.
  • FT5409 - POWER TRAIN: A bad connection at the zf transmission connector may cause the transmission to jerk when shifting or show the fault code 188.
  • FT4651 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Failure of def sensor gen 6 within the expected 5-years lifespan.
  • FT5404E - STEERING: There is a potential restriction of fluid due to an improperly placed clamp which could cause the power steering system to not operate has intended.
  • FT5437 - ELECTRICAL SYSTEM: The supplier lift-u recommends the addition of a detection delay to prevent wrong fault code in the avm.
  • BS5388E - VISIBILITY: Ac defroster suction line, condensation dripping from ac hose
  • FT5361 - ENGINE AND ENGINE COOLING: Coolant pipe assy failing. The adaptor on the coolant pipe assembly between the engine and circulation pump broke in service at the beginning of the copper thread.
  • BS5357E - EQUIPMENT: Lexan panels cracking at mounting holes. Need to change the attachment of lexan panels due to apparent cracks.
  • BS5356E - EQUIPMENT: Lexan panels cracking at mounting holes. Need to change the attachment of lexan panels due to apparent cracks.
  • BS5320ER1 - ENGINE AND ENGINE COOLING: Fire light coming on in the dash, fire detection system
  • BS5381E - ENGINE AND ENGINE COOLING: P-clamps holding the transmission coolant pipes can break and cause coolant leaks.
  • BS5379E - ENGINE AND ENGINE COOLING: P-clamps holding the transmission coolant pipes can break and cause coolant leaks.
  • APS5370E - ENGINE AND ENGINE COOLING: The delco-remy alternator is obsolete. Air cooled ductless (almott) alternator, power cable and hardware kit to replace the delco-remy oil-cooled alternator.
  • FT5321 - ENGINE AND ENGINE COOLING: The anchor bolt of one of the auxiliary heater high voltage cable retaining collar may come into contact with one of the coolant pipes under certain conditions.
  • BS5322E - ENGINE AND ENGINE COOLING: The anchor bolt of one of the auxiliary heater high voltage cable retaining collar may come into contact with one of the coolant pipes under certain conditions.
  • FT5145R1 - STRUCTURE: Due to the lack of bonding surface between the two large roof top panels, when thermal expansion and contraction occur these panels separate and leave an opening
  • FT5360 - SERVICE BRAKES, AIR: Reposition electrical air compressor cooling hose to avoid chafing/abrasion.
  • FT5294E - ELECTRICAL SYSTEM: Secure wiring and add wiring protection to avoid chafing/abrasion of wiring harness of the e-compressor.
  • FT5328 - SUSPENSION: Leveling valve n92260 found out of adjustment
  • LI5316ER1 - ENGINE AND ENGINE COOLING: Crank case vent (ccv) hoses may get damaged over time.
  • li5316E - ENGINE AND ENGINE COOLING: Crank case vent (ccv) hoses may get damaged over time.
  • BS5320E - ELECTRICAL SYSTEM: Fire light coming on in the dash. Addition of a bracket so water wona??T drip on temperature sensor.
  • LI5315E - ELECTRICAL SYSTEM: On the thermo king hvac roof unit, after replacing the actuator n8897109, some customers could see the error code 36.
  • BS5300E - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Hvac deflectors are breaking at the folded attachment points. The brackets broke right at the bending due to a sharp curve
  • BS5299E - EQUIPMENT: Hvac deflectors are breaking at the folded attachment points. The brackets broke right at the bending due to a sharp curve
  • FT5298R1 - ELECTRICAL SYSTEM: Issue with the fast idle function
  • BS5283E - STRUCTURE: Roof fairing bracket cracking. New improve roof fairing bracket available for service.
  • FT5273 - ELECTRICAL SYSTEM: Bitzer ac compressor electrical failure
  • FT5239 - EQUIPMENT: Spheros maintenance access
  • LI5164E - EQUIPMENT ADAPTIVE/MOBILITY: Mcc driver's display electrical terminal failure. Bracket installation to add a strain relief on the mcc display screen wires.
  • LI5170E - SUSPENSION: New lower shock mount available with an adapter plate better suited for the front and rear axle.
  • FT5198R1 - ELECTRICAL SYSTEM: Water inside roof fuse box
  • BS5165ER1 - ELECTRICAL SYSTEM: Mcc driver's display electrical terminal failure.
  • LI5206E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): A faulty coupler could prevent reception of the gps signal and result in no stop announcements.
  • LI5185E - ELECTRICAL SYSTEM: Cummins has issued a temporary repair practice: trP2484 â¿¿ ecm calibration for def header sensor failures due to parts shortage trp allowing temporary calibration of the engine ecm in the event of the def sensor failure and repeated e
  • FT5218 - ELECTRICAL SYSTEM: E-steering fault light on parker screen
  • BS5146E - LATCHES/LOCKS/LINKAGES: Engine could crank when fuel door is open
  • BS5067E - LATCHES/LOCKS/LINKAGES: The door interlock gets unexpectedly activated as a result of emergency release valve connector intermittent contacts and the driver is no longer able to move the bus, therefore causing oos condition & road calls.
  • FT5184 - BACK OVER PREVENTION: Safety vision camera system connection issues
  • BS5082E - ELECTRICAL SYSTEM: The tell-tale light for the ''brake worn out'' is actually non-functionnal.
  • BS4934ER1 - ENGINE AND ENGINE COOLING: Fiber material should be woven aramid fabric, but some parts have knitted aramid.
  • bs5117 - ELECTRICAL SYSTEM: The door alarm comes on when the air is released on the main door valve. The alarm does not reset/turn off even when the air is applied again.
  • BS5079E - ELECTRICAL SYSTEM: A 12v relay is installed instead of a 24v relay for the alternator ouput status signal
  • BS5083E - EQUIPMENT: Missing washers on the cover shade dash
  • FT5073 - ENGINE AND ENGINE COOLING: Clamps are too small for the elbow of the cac pipe
  • ft5084 - EQUIPMENT: Missing washers on the cover shade dash
  • ft5090 - EQUIPMENT: Kidde fire suppression system tamper seal
  • FT4389R1 - EQUIPMENT: Its box shelves loose
  • BS5037E - WHEELS: Quality issue identified by zf on 20 screws used for rear axle flange shaft connection. The rework shall be done within next scheduled maintenance or service work.
  • FT5044 - EQUIPMENT: Cata operator's complain of seat alarm sensitivity
  • FT5063 - STEERING: Hydraulic pipe brazing may fail. Replace pipe.
  • BS4972ER1 - ELECTRICAL SYSTEM: Reports of intermittent low oil level telltale alarms when oil level is adequately filled. Replacement of hydraulic oil level sensor.
  • BS4970ER1 - EQUIPMENT: Destination sign doors latches may become loose or fail.
  • LI3978E - ENGINE AND ENGINE COOLING: Information about the engine coolant. Coolant types should not be mixed in the engine.
  • FT4867R3 - ELECTRICAL SYSTEM: Hydraulic level sensor defective, failures or intermittent low hydraulic light coming on in service. Sensor failing intermittently this is the new stainless steel improved sensor. Replace sensor by fozmula.
  • FT4971 - ELECTRICAL SYSTEM: The ac on tell tale only turns on 10 seconds and then it turns off. The compressor and the unit are working properly, but the ac light is not staying on for the duration of the compressor on cycle.
  • FT5015 - ELECTRICAL SYSTEM: Design error/current position of switch can cause a road call. Terminals grounding on bracket. Need to rotate switch 180* to move contacts away from bracket
  • ft5016 - EQUIPMENT: Front door air dump valve screws loosen up and prevent operation of valve. Need to add blue loctite
  • LI5011E - EQUIPMENT: Recommendations on the disinfection of vehicles as well as products and precautions to be taken.
  • FT4867R2 - STEERING:HYDRAULIC POWER ASSIST SYSTEM: Hydraulic level sensor defective
  • BS4934E - EQUIPMENT: Cac elbow hose failures. Fiber material should be woven aramid fabric, but some parts have knitted aramid. Installation of new elbow.
  • BS4903E - EQUIPMENT: Wheel chair access ramp does not operate under the actual vbea program.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P2484 [1] Exhaust Gas Temperature Sensor Circuit Intermittent/Erratic Bank 1 Sensor 5
Most Recent Consumer Complaints and Accidents
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