2019 Infiniti Q60Infiniti Q60 2019

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 151880 [USA]: The lack of an image in the back-up camera display increases the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2018-2019 nissan altima, armada, frontier, kicks, leaf, maxima, murano, nv, nv200, pathfinder, rogue, rogue sport, sentra, titan, titan diesel, versa note and versa sedan vehicles, as well as infiniti q50, q60, qx30 and qx80 vehicles. Additionally included are 2019 nissan gt-r and taxi and infiniti qx50, qx60, q70, q70l vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began november 11, 2019 and all affected vins should be activated. Owners may contact nissan customer service at 1-800-867-7669 or infiniti customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2019459 [Canada]: Visual system
    Issue: on certain vehicles, the rear view camera system does not return to the default setting when the transmission is shifted to reverse. This could cause a reduction in rear visibility if a driver had previously adjusted the camera display. Canadian regulations require that the rear view image returns to its original setting each time the camera is turned on. Safety risk: reduced rear visibility could increase the risk of a crash. Corrective actions: the company will notify owners by mail and instruct them to take their vehicle to a dealer to update the software for the rear view camera.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB23-010E - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB23-010D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-038C - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-038B - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-022 - POWER TRAIN: Dtc P0744 stored in the tcm if you confirm dtc P0744 (torque converter) is stored as past or current in the tcm. Action follow the service procedure in this bulletin to reprogram the tcm.
  • REV2 R22D1 Q50_Q - ENGINE AND ENGINE COOLING: Iss reprogram voluntary emission recall campaign revised june 14, 2023 please discard earlier versions of this bulletin. The announcement from june 10, 2023 has been revised to include the following: i?? Infiniti has expanded the inv
  • REV1 R22D1 Q50_Q - ENGINE AND ENGINE COOLING: Iss reprogram voluntary emission recall campaign revised june 10, 2023 please discard earlier versions of this bulletin. The announcement from may 5, 2023 has been revised to include the following: a?? Infiniti is investigating a pot
  • R22D1 Q50_Q60 Da - ENGINE AND ENGINE COOLING: Daimler iss reprogram voluntary emission recall campaign ***** campaign summary ***** infiniti is conducting a voluntary emissions recall campaign on certain my2016-2019 infiniti q50 and my2017-2019 infiniti q60 vehicles to reprogram t
  • ITB23-017 - ENGINE AND ENGINE COOLING: Voluntary emissions recall campaign 2016-2019 q50/q60; engine control module introduction infiniti is conducting this voluntary emissions recall campaign on certain specific model year 2016-2019 q50 and 2017-2019 q60 vehicles. The eng
  • ITB23-010A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-011G - ELECTRICAL SYSTEM: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-010 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • ITB21-025A - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Dtc C1A17-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008D - POWER TRAIN:AXLE HUBS: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006C - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB23-001 - ENGINE AND ENGINE COOLING: Mil on with dtc P0101 and/or P010B stored in the ecm service information if the mil is on and dtc P0101 (maf sen/circuit-b1) and/or dtc P010B (maf sen/circuit-b2) is stored in the ecm on an applied vehicle, follow the information in t
  • ITB22-038A - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-041 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • ITB22-038 - ENGINE AND ENGINE COOLING: Turbocharger replacement procedure service information if either one or both turbochargers require replacement, refer to the service procedure in this bulletin for the updated procedure. Important: you must closely follow the entire s
  • ITB13-008C - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-015 - FUEL SYSTEM, GASOLINE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-060B - ELECTRICAL SYSTEM: Infiniti; intelligent key initialization procedure stops or will not continue this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013C - LANE DEPARTURE: BLIND SPOT DETECTION: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-009B - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: Intelligent key does not work after battery replacement this bulletin is no longer active. Please discard previous versions of itb19-009.
  • ITB14-011F - ENGINE (PWS): Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006B - VISIBILITY:WINDSHIELD WIPER/WASHER: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC838 - R1912 Ca - VISIBILITY: R1912 rear visibility system campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previousl
  • ITB20-016A - EQUIPMENT ADAPTIVE/MOBILITY: Coolant residue at water pump this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-055B - ELECTRICAL SYSTEM: Infiniti; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB16-012D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB15-026D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-008B - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB21-007 - ENGINE AND ENGINE COOLING: Mil on with dtc P062F and/or P0603 stored if you confirm the mil is on and dtc P062F (eeprom) and/or P0603 (ecm back up/circuit) is stored, and the customer stated the vehicle was recently started after sitting for an extended period
  • ITB16-012C - EQUIPMENT: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002c - ELECTRICAL SYSTEM: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-023a - FORWARD COLLISION AVOIDANCE: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-009a - ELECTRICAL SYSTEM: Intelligent key does not work after battery replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - ELECTRICAL SYSTEM: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-006a - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-013a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-023 - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. ￷ for all other models, consult the electronic service manual (esm). The f
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-003 - WHEELS: 2014-2020 q50 and 2017-2020 q60; tpms sensor leaking air if you confirm the vehicle has the original equipment wheels and tpms sensors (tire pressure sensors) installed. And the owner states that one or more tires has a continuous air
  • ITB19-027a - ELECTRICAL SYSTEM: Mil on with dtc P0087, P0101, P0448, or P2008, vehicles registered outside of california this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002b - EQUIPMENT: 2018-2020 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • P9329_P9344_P934 - ENGINE AND ENGINE COOLING: Engine control module (ecm) reprogram california voluntary emission service campaign ***** campaign summary ***** infiniti is conducting a voluntary emissions service campaign on approximately 49,497 specific infiniti vehicles identifi
  • ITB19-043 - ENGINE AND ENGINE COOLING: Voluntary emissions service campaign vehicles registered in california; engine control module introduction infiniti is conducting this voluntary emissions service campaign on certain specific model year infiniti vehicles (see applied ve
  • ITB19-012a - ENGINE (PWS): Mil on with dtc P0448 this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-028 - ENGINE AND ENGINE COOLING: Q50 and q60 with vr30ddtt (v6) engine; engine oil drain plug service information service information whenever installing an engine oil drain plug on an applied vehicle with a vr30ddtt (v6) engine, never tighten the drain plug greater
  • ITB19-027 - ELECTRICAL SYSTEM: Mil on with dtc P0087, P0101, P0448, or P2008 if you confirm an applied vehicle has one or more dtcs stored, shown in table a on page 2, and the ecm part number is shown in table b, starting on page 3. Action 1. First perform the ap
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB14-011d - ENGINE AND ENGINE COOLING: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002a - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: 2018-2019 infiniti; display control unit service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-009 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Intelligent key does not work after battery replacement service information if the intelligent key of an applied vehicle does not work after replacing the battery, inspect the positive (+) terminals. If the battery side of the intellig
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB19-007 - EQUIPMENT: Infiniti; P0171 and P0174 service information service information diagnosis for dtcs P0171 (fuel sys lean b1) and P0174 (fuel sys lean b2) have been revised for the applied vehicles listed above. When performing diagnosis for either of
  • ITB19-005 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB16-012b - EQUIPMENT:ELECTRICAL: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-002 - EQUIPMENT:ELECTRICAL: 2018-2019 infiniti vehicles; display control unit service information service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure to: - conf
  • ITB19-001 - EQUIPMENT: Chassis control module dtc information service information if one or more of the following chassis control dtcs are stored: - C1BA0-00 - (chassis control brake system) - C1B90-00 - (direct adaptive steering system) - C1B92-00 - (brak
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-039 - AIR BAGS: Air bag warning light flashing indicating system diagnostic mode if you confirm the air bag warning light is flashing slowly (repeating 2 seconds on, 2 seconds off). Note: if this should occur, the air bag diagnosis sensor unit is in

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0744 [1] Torque Converter Clutch Circuit Intermittent
  • C1A17 [1] C1A17
  • B00A0 [4] Occupant Classification System (Subfault)
  • P0101 [3] Mass or Volume Air Flow "A" Circuit Range/Performance Problem
  • P010B [1] Mass or Volume Air Flow "B" Circuit Range/Performance
  • P0456 [6] Evaporative Emissions System Small Leak Detected
  • P0442 [2] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [2] Evaporative Emission Control System Leak Detected (gross leak)
  • P0603 [1] Internal Control Module Keep Alive Memory (KAM) Error
  • P062F [1] Internal Control Module EEPROM Error
  • P0087 [2] Fuel Rail/System Pressure - Too Low
  • P2008 [2] Intake Manifold Runner Control Circuit/Open Bank 1
  • P0448 [3] Evaporative Emission Control System Vent Control Circuit Shorted
  • P0171 [1] System too Lean (Bank 1)
  • P0174 [1] System too Lean (Bank 2)
  • C1B90 [1] C1B90
  • C1B92 [1] C1B92
  • C1BA0 [1] C1BA0
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20201006

Screen in vehicle goes black which disables rear camera visibility, which is a safety hazard. This happens in motion or when at a stop. This is known issue going back to 2017 with infiniti and they have done nothing to resolve the issue. I am told by the dealership they can't replicate the issue. They don't need to replicate it, it is a known issue that has been ignored by infiniti.

NoNoN NoneNone20201005

Screen in vehicle goes black which disables rear camera visibility, which is a safety hazard. This happens in motion or when at a stop. This is known issue going back to 2017 with infiniti and they have done nothing to resolve the issue. I am told by the dealership they can't replicate the issue. They don't need to replicate it, it is a known issue that has been ignored by infiniti.

NoNoN NoneNone20190311

Tl* the contact's sibling owns a 2019 infiniti q60 coupe. On several occasions, while driving various speeds, the automatic emergency braking system activated independently. The contact stated that there was no other vehicle in the immediate vicinity. The vehicle was taken to fette infiniti (1137 us-46, clifton, nj 07013, (973) 320-7508) to be diagnosed, but the contact was informed that the vehicle operated as intended. The vehicle was not repaired. The manufacturer was informed of the failure. The approximate failure mileage was 100.

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