PIC5953A

Bulletin No.: PIC5953A
Date: Feb-2015
Subject:
Diagnostic Tip: Voice Recognition Errors When Using iPhone With One Or More
Emojis/Emoticons/Symbols In Contacts List
Models:
2015 and Prior GM Passenger Cars and Trucks
This PI was superseded to update Model Years. Please discard PIC5953.
Condition/Concern
Some customers may comment of various concerns when using Bluetooth voice recognition with an iPhone.
Use of Emoji icons within the customer's iPhone Contacts list may cause Voice Recognition to not work properly. The Emoji icon may or may not be with the
specific contact the customer is attempting to call
Recommendation/Instructions
Ask the customer if their iPhone Contacts contain any Emojis. If so, ask the customer to remove the Emoji(s) from their phone and try the Voice Recognition
system again. The Emoji icon may or may not be with the specific contact the customer is attempting to call. If this does not correct the customer's concern,
please refer to the appropriate diagnostic procedure in SI. Also refer to www.gmtotalconnect.com for phone compatibility.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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