PIT5264A

Bulletin No.: PIT5264A
Date: Oct-2014
Subject:
Diagnostic Tip - Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United
States
Models:
2000-2015 All GM Passenger Car and Light Duty Trucks
With Gen6, Gen7, Gen8, Gen9, or Gen10 OnStar System
This PI was superseded to update Condition/Concern. Please discard PIT5264.
Condition/Concern
A Canadian customer may comment that when they travel to the United States they are unable to connect to OnStar or use handsfree calling. A customer may
also comment that OnStar is unable to send driving directions to the vehicle (TBT, Destination Download, RemoteLink Driving Directions).
Recommendation/Instructions
This condition is present due to the existing cell phone provider not having roaming agreements in areas outside of Canada.
At this time, a customer has the option of contacting OnStar to have a 500 number loaded for OnStar operation while in the United States.
Dealership technicians can contact OnStar via BBKP (Long Connect possible) or Land Line 1 (888) 466-7827. Request to speak to OSTA (OnStar Technical
Assistance) off-line team with this change request.
Note: Handsfree calling services will be unavailable with the 500 number. Also, once the Handsfree calling number is changed, the customer will not be able to
reuse the old number.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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