PIP5601A

Bulletin No.: PIP5601A
Published date: 10/10/2019
Preliminary Information
PIP5601A Vehicle Vibration Diagnosis and TAC Requests For
Assistance With Vibration Related Complaints
Models
Brand:
All
Model:
All
Involved Region or
Country
Condition
Cause
Model Years:
2000 - 2020
VIN:
from
All
Engine:
to
All
All
Transmissions:
All
North America
Some customers may complain of vehicle vibration under any of
various driving conditions.
Vibration could be caused by many various components and conditions.
Correction:
Customer vibration complaints are one of the most challenging complaints to accurately
diagnose and repair. To be effective in diagnosis the Pico Oscilloscope Diagnostic Kit with
NVH (P/N 733-CH-51450) was sent to all US and Canadian dealers. This is an essential tool
and should be maintained in proper working order at all times. There are several preliminary
information (PI) documents and Technical Service Bulletins (TSB) in Service Information (SI)
that address vibrations on specific models and model years vehicles and should be used
accordingly. There are also several generic documents either TSB or PI that also should be
used.
Examples: 09-00-91-001B is specific to 08-09 CTS models where there is a new part that can
be used as needed.
12-03-10-001B is generic just to make dealers aware of the possibility of tire to rim
orientation and tire slipping on the rim.
Diagnosis and repair of vibrations can be compared to a check engine light. We wouldn't
attempt to repair the CEL without knowing the DTC stored, same can be said for vibrations.
Without knowing the frequency we are just spinning our wheels in attempting to repair.
In an attempt to better assist dealers and get vehicles returned to customers, repaired right
the first time, GM TAC will require any calls requesting assistance for vehicle vibration
complaints to have a Pico file sent in prior to calling TAC. Anyone calling without following
the following process will be given a case number and instructed to call back when process
has been followed.
1: Drive the vehicle to verify condition AND record a Pico data file of the concern. Save the
file to computer for possible use later.
2: Review that Pico file and use that information to assist in determining root cause or
component.
3: Repair the vehicle using Pico information along with any published information relevant to
the vibration frequency observed.
4: If the repair attempt made the concern better but not eliminated or had no affect at all,
and are requesting assistance from TAC record another Pico file and save it to the computer.
5: Compose an e-mail to [email protected] in the U.S. and [email protected] in
Canada. In the subject line include VIBRATION BAC: ______ and last 8 of the VIN ________ and
Case #8-XXXXXXXXXX if TAC Case is already established.
6: Attach any Pico files associated with the current vehicle and complaint to the e-mail and
send it to [email protected] in the U.S. and [email protected] in Canada
7: Wait at least 1/2 hour after sending the e-mail to contact TAC and set up a TAC case. This
will allow time for dealership server, internet service provider and G.M. firewall restrictions
to get the e-mail to TAC.
ANY calls to TAC for vehicle level vibration that do not have a Pico file sent in to TAC or Pico
files cannot be located because the BAC or VIN is missing from the subject line will be given
a TAC case number for reference ONLY and will not be given any further recommendations
until a Pico file is sent in.
NOTE: This is for vehicle level vibration complaints, component level vibrations ie: blower
motor, brake pulsation or shudder on turns type concerns do not require a Pico file.
To send the file follow the instructions below.
While the reviewed file is on the screen click File Save
The next box allows you to save the vehicle information as well as customer information and
notes in the Notes box. This could be sensor location, sensor direction and even road surface
name etc. Click Ok when you are done adding information.
Save the file to a location on the computer that you can find it. Default location will be
waveforms. It is not necessary to rename the file but is critical that you remember where you
saved it.
If you are emailing the file continue the following sequence.
Create an e-mail to [email protected] in the U.S. and [email protected]
in Canada and in the subject line Put Vibration your BAC and last 8 of the vin as pictured
below.
Click the attach button/icon in your email account and attach the file that you have saved.
You can save more than one file or attach more than one file to the email.
The email should look similar to the following.
You can add any notes that you want to the email but is not required. Hit Send and we
should have it here at technical assistance.
Warranty Information
Additional SI Keywords
PIP5338, PIP5338A, PIP5338B,
Version History
Version
Modi ed
1
10/22/2018 - Created
9/19/2019 - Updated to add 2020 model year.
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