TSB003220

T-SB-0032-20
Rev2
April 6, 2020
Replacement Certification Labels and VIN Plates
Service
Category
Vehicle Interior
Section
Interior Panels/Trim
Market USA
Applicability
YEAR(S)
MODEL(S)
1979 - 2023
4Runner, 86, Avalon, Avalon
HV, C-HR, Camry, Camry
HV, Celica, Corolla, Corolla
Hatchback, Corolla HV,
Corona, Cressida, Echo, FJ
Cruiser, Highlander,
Highlander HV, Hilux, iA, iM,
Land Cruiser, Matrix, Mirai,
MR2, MR2 Spyder, Paseo,
Pickup, Previa, Prius, Prius
C, Prius PHV, Prius Prime,
Prius V, RAV4, RAV4 EV,
RAV4 HV, Sequoia, Sienna,
Solara, Starlet, T100,
Tacoma, Tercel, Truck,
Tundra, Van, Venza, Yaris,
Yaris HB MEX-Prod, Yaris
R, Yaris SD MEX-Prod
2022 - 2023
Corolla Cross
2023
bZ4X, Crown, GR Corolla
ADDITIONAL INFORMATION
REVISION NOTICE
August 17, 2023 Rev2:
• Applicability has been updated to include 2023 model year bZ4X, Crown, and GR Corolla and
2022 – 2023 model year 4Runner, 86, Avalon, Avalon HV, C-HR, Camry, Camry HV, Celica, Corolla,
Corolla Hatchback, Corolla HV, Corona, Cressida, Echo, FJ Cruiser, Highlander, Highlander HV,
Hilux, iA, iM, Land Cruiser, Matrix, Mirai, MR2, MR2 Spyder, Paseo, Pickup, Previa, Prius, Prius C,
Prius PHV, Prius Prime, Prius V, RAV4, RAV4 EV, RAV4 HV, Sequoia, Sienna, Solara, Starlet, T100,
Tacoma, Tercel, Truck, Tundra, Van, Venza, Yaris, Yaris HB MEX-Prod, Yaris R, and
Yaris SD MEX-Prod vehicles.
• The Introduction and Procurement Procedure sections have been updated.
February 03, 2021 Rev1:
• Applicability has been updated to include 2021 model year Toyota vehicles.
• The Introduction section has been updated.
Any previous printed versions of this bulletin should be discarded.
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89,
PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97,
T-SB-0144-08, and T-SB-0304-17.
The aforementioned bulletins are obsolete, and any printed versions should be discarded.
Introduction
Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN
plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 – 2023 model year
vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Follow the Procurement Procedure in this bulletin to request a replacement certification label or
VIN plate.
NOTE
Replacement B-pillar certification labels are NOT available for 2020 and future model year
Supra vehicles.
Figure 1. VIN Plate and Certification Label Locations
1
2
1
VIN Plate (Dash Tag)
2
Certification Label (B-pillar Label)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
Replacement Certification Label and VIN Plate Criteria
A replacement certification label and/or VIN plate may be requested if:
•
The vehicle was in an accident and the certification label and/or plate was damaged or
attached to a part that will be replaced during the repair.
•
The certification label and/or plate were stolen. Additional information is needed to process
requests for stolen vehicles. See the stolen vehicle requirements below for
additional requirements.
Stolen Vehicle Requirements
•
A Field Technical Specialist (FTS) MUST contact Quality Compliance prior to reviewing the
stolen vehicle.
•
Vehicles that were stolen MUST be reviewed by an FTS.
•
ALL submitted applications for stolen vehicles MUST have a police report.
•
Provide photos of the following:
•
Frame or body stamped VIN numbers (when applicable).
•
Anti-theft labels.
•
A Techstream Health Check showing the VIN number; an FTS MUST run a Health Check.
•
The engine serial number.
ALL replacement certification labels and VIN plates for damaged and/or stolen vehicles are
subject to approval by Toyota Technical Compliance. For more information, email Toyota Quality
Compliance at [email protected].
© 2023 Toyota Motor Sales, USA
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April 6, 2020
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Replacement Certification Labels and VIN Plates
Procurement Procedure
1. Verify that a replacement certification label and/or VIN plate may be requested.
A. Was the vehicle in an accident and/or was the label and/or plate damaged or attached to
a part that will be replaced during the repair?
•
YES — Go to step 2.
•
NO — Continue to substep B.
B. Was the label and/or plate stolen?
See the Stolen Vehicle Requirements section, above.
•
YES — Continue to step 2.
•
NO — This bulletin does not apply. Continue diagnosis using the applicable
Repair Manual.
2. Log into the VIN Label and Plate
Replacements website.
Figure 2.
A. Enter your dealer code.
B. New Users:
•
Enter the default password
“XXXXXX.”
•
Click on LOGIN.
•
Follow the prompt to change
your password.
C. Existing Users:
•
Enter your dealer code
and password.
•
Click on LOGIN.
3. Click on Add New Request
in the upper left-hand corner of
the website.
Figure 3.
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)
4. Complete your contact information.
Figure 4.
A. The Dealer Name and Dealer Code
fields will auto populate.
B. Type contact information into the
appropriate blank fields:
•
First Name
•
Last Name
•
Address
•
City
•
State
•
Zip Code
•
Email Address
•
Phone Number
NOTE
ALL contact information MUST be provided
BEFORE a request can be approved.
5. Enter the VIN number.
Figure 5.
6. Under Reason for Replacement, select a
reason for the label request. The rest of the
form is specific to the reason chosen.
Figure 6.
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)
A. For requests involving accident
damage, upload images of
the following:
•
Dashboard CF label or VIN tag.
•
Other location VIN tag.
B. For requests involving stolen vehicles,
upload images of the following:
•
Frame or body stamped VIN
number (when applicable).
•
Anti-theft label.
•
Techstream Health Check.
•
Engine serial number.
•
Police report.
Figure 7.
Figure 8.
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)
C. For other requests, (when possible)
upload images of the following to
support your requests:
•
Dashboard VIN tag.
•
B-pillar label.
•
Anti-theft label.
7. Check the box(es) next to the requested
type(s) of label(s) needed:
Figure 9.
Figure 10.
A. Metal dash VIN plate.
B. B-pillar label.
NOTE
Both boxes can be selected.
8. Upload ALL supporting photos.
Figure 11.
© 2023 Toyota Motor Sales, USA
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Replacement Certification Labels and VIN Plates
Procurement Procedure (continued)
9. Enter any comments you wish to include with this request.
Figure 12.
10. Click on SUBMIT.
Figure 13.
11. Completed label request will be mailed to your dealership, average delivery time is 10 – 15
business days from the time the order was received.
12. Your dealer parts account will be billed $60.00 for each replacement of a damaged or stolen
label or plate.
13. For further assistance email [email protected]. ALL replacement certification
regulation labels and VIN plates for damaged vehicles are subject to approval by Toyota
Technical Compliance.
© 2023 Toyota Motor Sales, USA