2020 Nissan MURANONissan Murano 2020

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 208855 [USA]: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. both of these conditions can increase the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2020 nissan murano, infiniti qx60, 2021 nissan gt-r, infiniti qx50, and q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
    dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed july 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. Infiniti owners may contact customer service at 1-800-662-6200.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 187778 [USA]: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
    Nissan north america, inc. (nissan) is recalling certain 2020 nissan murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
    nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on may 6, 2021. Owners may contact nissan customer service at 1-800-867-7669. Nissan's number for this recall is pc797.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021350 [Canada]: Suspension
    Issue: on certain vehicles, the rear axle housings may not have been properly heat-treated. As a result, a strong impact (such as hitting a curb) could cause a rear axle housing to bend or break. If this happens, a wheel could be mis-aligned or there could be a loss of control and a wheel could separate. Safety risk: a loss of control and/or a wheel separation could increase the risk of a crash. A wheel that separates could also hit another person or vehicle. Corrective actions: nissan will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the production date on the casting stamp of the rear axle housings. Parts that are affected by this problem will be replaced.

  • Recall 2021144 [Canada]: Suspension
    Issue: certain vehicles may have been assembled with defective front lower control arms (transverse links). As a result, the outer ball joint could separate from the arm and cause a loss of vehicle control. Safety risk: a loss of vehicle control could increase the risk of a crash. Corrective actions: nissan will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and, if necessary, replace the defective front transverse links.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • NTB23-018G - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • NTB23-018F - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin is no longer active. To access infotainment software updates via the infotainment software update utility: select specialty tools, and then select infotainment software updates on
  • NTB20-080D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history below. Please discard previous versions of this bulletin.
  • NTB20-046G - ELECTRICAL SYSTEM: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049AA - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-094B - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-039Q - POWER TRAIN: Cvt judder and dtc P17F0 or P17F1 stored this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB17-003F - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB08-097L - STEERING: Diagnosis of vehicle pull (drift) and/or steering wheel off-center this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018E - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018D - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-053 - ELECTRICAL SYSTEM: Silicone-based lubricant or grease can damage electrical components service information do not apply silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal
  • NTB23-049 - ELECTRICAL SYSTEM: 12 volt battery testing for in-service vehicles service information the following service information lists nna procedural recommendations for establishing good connections while performing 12v battery testing. These recommendations ar
  • NTB22-038B - ELECTRICAL SYSTEM: Rab warning light on in instrument panel and/or dtc B2724-23 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-039P - POWER TRAIN: Cvt judder and dtc P17F0 or P17F1 stored this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB12-103H - POWER TRAIN: Cvt/tcm calibration data a??Writea?? Procedure this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-080C - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history below. Please discard previous versions of this bulletin.
  • NTB20-046F - ELECTRICAL SYSTEM: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB18-071C - ELECTRICAL SYSTEM: Security alarm sounds after using mechanical key to unlock driver door this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB16-003C - ELECTRICAL SYSTEM: Intelligent key replacement or swapping between vehicles this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB14-012I - ELECTRICAL SYSTEM: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-107F - ELECTRICAL SYSTEM: Vehicle key not detected / authenticated, engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB23-018 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue or after replacement of the av control unit, it is necessary to verify the current software version of the av control unit to determine i
  • NTB22-044A - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been superseded by: ntb23-018 software update for infotainment issues please discard previous versions of this bulletin.
  • NTB21-106A - ELECTRICAL SYSTEM: Dtc C1A17-49 or C2580-49 stored in laser/radar this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-071C - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042D - FORWARD COLLISION AVOIDANCE: Automatic emergency braking warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055J - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-145B - SERVICE BRAKES, HYDRAULIC: Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-010C - VISIBILITY: Windshield wiper blade performance/diagnosis service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-028H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-126C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB09-081J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB08-097K - STEERING: Diagnosis of vehicle pull (drift) and/or steering wheel off-center this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-038A - ELECTRICAL SYSTEM: Rab warning light on in instrument panel and/or dtc B2724-23 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049Z - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-101 - POWER TRAIN: Drive shaft boot service information service information if a drive shaft (axle shaft) boot on an applied vehicle is found to be leaking grease, and there is no abnormal noise or obvious cv joint risk due to water intrusion and/or com
  • NTB15-049Y - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-029I - POWER TRAIN: Abnormal noise, vibration and/or binding feeling from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055I - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB14-012H - ELECTRICAL SYSTEM: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-044 - ELECTRICAL SYSTEM: Software update for infotainment issues service information when diagnosing an infotainment issue, always confirm that the latest software is installed in the av control unit before starting the diagnosis. The software update in the f
  • NTB22-038 - BACK OVER PREVENTION: Rab warning light on in instrument panel and/or dtc B2724-23 stored if you confirm the customer states an rab warning light in the instrument panela??S information display is on (figure 1), and/or dtc B2724-23 (sonar control unit -
  • NTB10-029H - POWER TRAIN: Nissan awd models; abnormal noise, vibration and/or judder from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-094A - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-003E - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-026 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: Service information for fuel gauge inaccurate with dtcs stored in ecm service information if a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following dtcs are stored in the ecm, do n
  • NTB19-071B - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB22-020 - ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS: Service information for brake switch adjustment for dtc C1142 and/or C1116 stored service information dtc C1142 (press sen circuit) and/or C1116 (stop lamp sw) may be stored if the stop lamp switch and/or the brake pedal position swit
  • NTB17-039O - POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT: Cvt judder and dtc P17F0 or P17F1 stored this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB17-003D - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:SEALS/GASKETS: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049X - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB10-029G - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Nissan awd models; abnormal noise, vibration and/or judder from rear differential this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-046E - ELECTRICAL SYSTEM: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB18-071B - ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE: Security alarm sounds after using mechanical key to unlock driver door this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-127B - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM: Nissan; intelligent key initialization procedure stops or will not continue this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • NTB17-082E - FUEL SYSTEM, OTHER: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-003C - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft oil seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-097J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB13-027C - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042C - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB14-012G - ELECTRICAL SYSTEM:IGNITION:MODULE: Remote engine start not working this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB99-001F - SUSPENSION: Strut and shock absorber replacement guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-045C - ELECTRICAL SYSTEM: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-106 - FORWARD COLLISION AVOIDANCE: Dtc C1A17-49 or C2580-49 stored in laser/radar service information if dtc C1A17-49 or C2580-49 is stored in laser/radar in the ⿿past⿝ column: ￷ erase the dtc. ￷ do not replace any parts. If dtc C1A17-49 or C2580-49 is stored
  • NTB21-077 - SEATS: Drivers power seat is inoperative if you confirm the customer states that one or more of the driver (lh) seat controls are (or were) inoperative, and/or the windows, sunroof, sunshade and power mirrors are (or were) inoperative. Not
  • NTB19-116B - POWER TRAIN: Mil on with dtc P0742 stored in the tcm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB21-094 - POWER TRAIN: Transfer assembly seal replacement for awd front drive shaft removal service information when removing the front passenger (rh) side drive shaft on an applied vehicle for any reason, transfer assembly drive shaft oil seal and dust cov
  • NTB18-055E - POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT: Cvt fluid level quick check gauge this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB16-028D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-077D - ELECTRICAL SYSTEM: Signal tech-ii intelligent key battery test and signal check this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-055H - POWER TRAIN: Clicking noise from front or rear axle during take-off/acceleration this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-118B - ELECTRICAL SYSTEM: Nissan; intelligent key identification and registration tips this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-003B - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB16-018D - ENGINE AND ENGINE COOLING: Mil on with P0603 stored for ecm back up circuit this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • NTB20-080B - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-071A - AIR BAGS: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049W - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB99-001e - SUSPENSION: Strut and shock absorber replacement guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-013f - POWER TRAIN: Nissan; procedure to clean cvt transmission fluid coolers this bulletin is no longer active. Please discard previous versions of ntb15-013. Refer to the esm for the fluid cooler cleaning procedure.
  • NTB20-066b - ELECTRICAL SYSTEM: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-046d - ELECTRICAL SYSTEM: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-042b - FORWARD COLLISION AVOIDANCE: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-080a - ELECTRICAL SYSTEM: Software update for infotainment issues this bulletin has been amended. See amendment history, below. Please discard previous versions of this bulletin.
  • NTB15-049v - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB12-110d - ELECTRICAL SYSTEM: Power back door calibration this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • PC767 2020 Muran - EQUIPMENT ADAPTIVE/MOBILITY: Transverse link inspection dealer inventory dealer announcement: nissan is conducting a dealer inventory quality action to inspect and, if necessary, rep
  • NTB20-097 - EQUIPMENT: 2015-2020 murano; engine support tools for cvt removal - awd service information the engine support tool and engine support bracket are now available to allow the cvt to be removed from the applied vehicles, without removing the engine
  • NTB19-042a - LANE DEPARTURE: SENSING SYSTEM: CAMERA: Aeb warning light blinking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-085 - COMMUNICATION:MANUFACTURER TELEMATICS: Telematics control unit reset after automatic collision notification service information the telematics control unit (tcu) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an
  • NTB20-080 - EQUIPMENT: Software update for infotainment issues service information when diagnosing an infotainment issue, always confirm that the latest software is installed in the av control unit before starting the diagnosis. The software update in the fo
  • NTB20-066a - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-066 - LANE DEPARTURE: Lane camera aiming vehicle reference values not in esm service information if the lane camera requires aiming, the values in table a on page 4 must be used. ￷ for all other models/model years, consult the electronic service manual (
  • NTB20-046c - ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-046b - ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-046a - EQUIPMENT ADAPTIVE/MOBILITY: Volume knob does not function properly this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-044 - EQUIPMENT: Mil on with dtc P0053, P0059, P0030 and/or P0050 stored if you confirm the mil is on with one or more of the following a/f sensor 1 heater dtcs stored: ￷ P0053P0059P0030P0050 action 1. Confirm the current ecm par
  • NTB19-116a - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): Mil on with dtc P0742 this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049u - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB18-055d - POWER TRAIN: Cvt fluid level quick check gauge this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB17-003a - POWER TRAIN: Fluid leak caused by transfer assembly right side drive shaft seal this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB20-011 - EQUIPMENT ADAPTIVE/MOBILITY: 2015-2020 murano; carpet pulled out from under inner kicking plate if you confirm the carpet is pulling out from under the driver side front, passenger side front or the passenger side rear inner kicking plates (see figure 1 for exampl
  • NTB18-035b - EQUIPMENT ADAPTIVE/MOBILITY: 2015-2020 murano; front passenger carpet pulled out from under trim this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-049t - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB15-013e - POWER TRAIN: Nissan; procedure to clean cvt transmission fluid coolers this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB19-071 - AIR BAGS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed (continued on the next page) and the following screen displays: action 1. Check the occupant

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P17F0 [3] P17F0
  • P17F1 [3] P17F1
  • B2724 [3] B2724
  • C2580 [2] C2580
  • C1A17 [2] C1A17
  • B00A0 [4] Occupant Classification System (Subfault)
  • C1116 [1] Starter Motor Circuit Failure
  • C1142 [1] Wheel Speed Sensor RF Tone Ring Tooth Missing Fault
  • P0456 [2] Evaporative Emissions System Small Leak Detected
  • P0442 [1] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [1] Evaporative Emission Control System Leak Detected (gross leak)
  • P0742 [2] Torque Converter Clutch Circuit Stock On
  • P0603 [1] Internal Control Module Keep Alive Memory (KAM) Error
  • P0030 [1] HO2S Heater Control Circuit (Bank 1 Sensor 1)
  • P0050 [1] HO2S Heater Control Circuit (Bank 2 Sensor 1)
  • P0053 [1] HO2S Heater Resistance (Bank 1, Sensor 1)
  • P0059 [1] HO2S Heater Resistance (Bank 2, Sensor 1)
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210502

I was driving at approximately 25 mph and my vehicle suddenly slammed on the brakes without warning. A red warning screen lit up on my dash. There were no pedestrians or other vehicles in front of me. Luckily, the car behind me was able to stop without hitting me.

NoNoN NoneNone20210403

I have a 2020 nissan murano that had 3 occurrences in a 48 hour period where the automatic emergency braking system caused my car to stop immediately with no warning or obstruction in the road. The 1st incident occurred when i was traveling approximately 30 miles per hour on a city street. My car went from 30 to 0 with no warning. The motor didn't stall out, the car was still idling but the car just stopped on the road. I was not braking at the time. I'm thankful no vehicle was traveling behind me at the time. The next 2 occurrences happened while backing out of my drive way. Again there was nothing in the way to obstruct the vehicle from backing out. No maintenance lights or warning lights showed up. When i took my vehicle to the dealership, they found nothing wrong. The computer didn't show anything was in need of repair. I told them there was no maintenance or warning light that showed on any of the 3 occurrences.

NoNoN NoneNone20210402

I have a 2020 nissan murano that had 3 occurrences in a 48 hour period where the automatic emergency braking system caused my car to stop immediately with no warning or obstruction in the road. The 1st incident occurred when i was traveling approximately 30 miles per hour on a city street. My car went from 30 to 0 with no warning. The motor didn't stall out, the car was still idling but the car just stopped on the road. I was not braking at the time. I'm thankful no vehicle was traveling behind me at the time. The next 2 occurrences happened while backing out of my drive way. Again there was nothing in the way to obstruct the vehicle from backing out. No maintenance lights or warning lights showed up. When i took my vehicle to the dealership, they found nothing wrong. The computer didn't show anything was in need of repair. I told them there was no maintenance or warning light that showed on any of the 3 occurrences.

NoNoN NoneNone20210226

Upon initial state safety inspection for brand new car, nissan service reported metal shavings were found in oil pan and oil was shiny. Check engine light and oil light were not on when car was presented for inspection, and would not go off. Servicer reported that the long block engine was replaced (did not obtain consent or inform me of what the defect was) and work summary stated problem with oil pump. For the week i drove the car, i could sometimes smell funny smell when exiting vehicle after turning off the engine, but attributed it to new car smells.

NoNoN NoneNone20210225

Upon initial state safety inspection for brand new car, nissan service reported metal shavings were found in oil pan and oil was shiny. Check engine light and oil light were not on when car was presented for inspection, and would not go off. Servicer reported that the long block engine was replaced (did not obtain consent or inform me of what the defect was) and work summary stated problem with oil pump. For the week i drove the car, i could sometimes smell funny smell when exiting vehicle after turning off the engine, but attributed it to new car smells.

NoNoN NoneNone20210120

I went from a white 2019 nissan murano to a black 2020 murano. The week after i got it, i took a trip to the gulf coast. On my way down, when the sun was overhead, the rear "lip" of the hood acted just like a mirror and reflected the sun right in the drivers eyes. If you look at the hood, it slants up like a normal hood, then the last 3 inches are tilted down toward the cowl/windshield wiper area. I am attaching a picture, however it does not accurately show how bright this reflection is. It is exactly like somebody taking a mirror and shining it in your eyes. I participate in the nissan employee lease program and took it back to the administrator and they said that they cannot do anything about it; that it was a design issue. This situation only happens when the sun is high in the sky but it is a very dangerous situation when it reflects in your eyes. Below asks for a specific date but it happens any time the conditions are right.

NoNoN NoneNone20210119

I went from a white 2019 nissan murano to a black 2020 murano. The week after i got it, i took a trip to the gulf coast. On my way down, when the sun was overhead, the rear "lip" of the hood acted just like a mirror and reflected the sun right in the drivers eyes. If you look at the hood, it slants up like a normal hood, then the last 3 inches are tilted down toward the cowl/windshield wiper area. I am attaching a picture, however it does not accurately show how bright this reflection is. It is exactly like somebody taking a mirror and shining it in your eyes. I participate in the nissan employee lease program and took it back to the administrator and they said that they cannot do anything about it; that it was a design issue. This situation only happens when the sun is high in the sky but it is a very dangerous situation when it reflects in your eyes. Below asks for a specific date but it happens any time the conditions are right.

NoNoN NoneNone20201118

I was driving 25 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. Purchased the car new with only 3 miles on it. Car came to a complete stop. I am afraid for my safety.Took the car in to dealer and was told nothing is wrong with the car within 1 week it happend again and i was told by the dealer there's nothing wrong with the car.

NoNoN NoneNone20201117

I was driving 25 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. Purchased the car new with only 3 miles on it. Car came to a complete stop. I am afraid for my safety.Took the car in to dealer and was told nothing is wrong with the car within 1 week it happend again and i was told by the dealer there's nothing wrong with the car.

NoNoN NoneNone20201031

I was driving 40 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. The car is brand new with only 1100 miles on it. Car came to a complete stop. I am afraid for my safety and will contact the dealer where i purchased the car first thing monday morning (11/2).

NoNoN NoneNone20201030

I was driving 40 mph when the car automatic stopped and applied the automatic emergency brake (aeb) was applied with no obstacles around on a clear sunny day. The car is brand new with only 1100 miles on it. Car came to a complete stop. I am afraid for my safety and will contact the dealer where i purchased the car first thing monday morning (11/2).

NoNoN NoneNone20201001

The contact owns a 2020 nissan murano. The contact stated that when the vehicle was shifted into park, the vehicle continued rolling forward. The failure occurred intermittently. The vehicle was taken to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was unknown.

NoNoN NoneNone20200303

We purchased this murano 3/4/2020. It was a demo driven by the sales manager.We noticed that when stepping on the brakes there is a grinding sound. An secure odometer reading was not attached to the contract so we do not know how many miles the sales manager drove the car.This is a federal offense with a fine up to $10,000 for pinnacle nissan to not supply us with a secure odometer reading. We are senior citizens, i am 73 and my husband is 86. We live approximately 120 miles from the dealership. We will not drive the car because it could be fatal to our lives. We have tried contacting the general manager and he does not return our calls. We finally decided to hire and attorney. They also baited and switched the price of the car. Packed the invoice, and treated us with disrespect. Ing on the brakes there was a grinding noise. The car was in motion. We do not know ho10,000 by pinw many miles the sales manager drove the car because a secure odom

NoNoN NoneNone20200302

We purchased this murano 3/4/2020. It was a demo driven by the sales manager.We noticed that when stepping on the brakes there is a grinding sound. An secure odometer reading was not attached to the contract so we do not know how many miles the sales manager drove the car.This is a federal offense with a fine up to $10,000 for pinnacle nissan to not supply us with a secure odometer reading. We are senior citizens, i am 73 and my husband is 86. We live approximately 120 miles from the dealership. We will not drive the car because it could be fatal to our lives. We have tried contacting the general manager and he does not return our calls. We finally decided to hire and attorney. They also baited and switched the price of the car. Packed the invoice, and treated us with disrespect. Ing on the brakes there was a grinding noise. The car was in motion. We do not know ho10,000 by pinw many miles the sales manager drove the car because a secure odom

NoNoN NoneNone20200206

Tl* the contact owns a 2020 nissan murano. The contact stated that the hood reflects the sunlight right into the driver's eyes impairing their vision. The sunlight reflection impairs the contact's vision while driving. This could cause an accident since the contact can not see the road while driving the dealer rock hill nissan 550 galleria blvd, rock hill, sc 29730 (803) 818-2713 stated that there was no assistance that could be provided regarding the issue. The manufacturer was contacted due to the concern. The contact was informed that the vehicle operated as designed. No additional assistance was provided. The failure mileage was 300.

NoNoN NoneNone20200205

Tl* the contact owns a 2020 nissan murano. The contact stated that the hood reflects the sunlight right into the driver's eyes impairing their vision. The sunlight reflection impairs the contact's vision while driving. This could cause an accident since the contact can not see the road while driving the dealer rock hill nissan 550 galleria blvd, rock hill, sc 29730 (803) 818-2713 stated that there was no assistance that could be provided regarding the issue. The manufacturer was contacted due to the concern. The contact was informed that the vehicle operated as designed. No additional assistance was provided. The failure mileage was 300.

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