14-017R

Daimler Trucks North America LLC
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inquiry, go to
WARRANTY DEPARTMENT
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13400 Outer Drive West
Detroit, MI 48239-4001
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
 Thomas Built Bus Dealers
 Sales Terms (DTR)
Freightliner Dealers
Western Star Dealers
 Direct Warranty Customers
 Used Product (DTR)
Sterling Dealers
 Export
 Travel Centers of America/Petro:Lube
FCCC Dealers
 DDC Distributors
IMPORTANT WARRANTY INFORMATION
REF 14-017R
Effective
Release
06/23/2014
06/23/2014 (Revised: 08/11/2014)
SUBJECT
Revised: Detroit Addition of Admin Time
 DTNA Warranty
Operations
Reminder
An analysis provided by the Standard Repair Time (SRT) Joint Application Development (JAD)
committee indicates DTNA service locations are not utilizing the additional available Detroit
standard diagnostic times (SDTs) and the new admin time to their full advantage. Please ensure
that all appropriate areas within the dealership are aware of the recent enhancements which can
assist in increasing warranty reimbursement. For more detailed information about Detroit SRTs
and SDTs, please refer to the following Important Warranty Information letters:
• 14-006: Revised SDTs
• 14-007R: SRT Quick Tips
• 14-017R: Detroit Addition of Admin Time
• 14-027: New Detroit CLOs
• 14-029: New Detroit SDTs
 Adding Admin
Time to Detroit
Claims
In collaboration with the JAD team and, in the continuing effort to align DTNA and Detroit SRTs for
warranty repairs, DTNA is pleased to announce that, effective with Repair Orders opened on or
after Monday, June 23, 2014*, Detroit will allow 0.3 hours admin time to be added to engine
warranty claims.
 Admin Time Use
Claims must include either a published Standard Repair Time (SRT) or Standard Diagnostic
Time (SDT) in the claim to qualify. Manually enter (select) SRT 939-6010A into the Labor
section of the claim during the process of claiming other published SRTs or SDTs. Admin time
may only be added once per claim.
Only the following claim types are eligible for the addition of admin time:
• 01 - Base Warranty/Field Service Modification
• 02 - Extended Coverage
• 04 - Recall
• 05 - Service Part (does not apply to over-the-counter claims)
*Current Field Service Campaigns and Recalls that are already in effect or released prior to
September 1, 2014 are not eligible for admin time. Any new Field Service Campaign or Recall
released after September 1, 2014 will be eligible. Please refer to the campaign letter to
determine if admin time may be applied.
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version on-line: Warranty Operation Letters are available at DDCSN.com> Literature> Service Letters/Bulletins> Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 14-017R
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 8/8/14