14-028

Daimler Trucks North America LLC
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WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
 Thomas Built Bus Dealers
 Sales Terms (DTR)
Freightliner Dealers
Western Star Dealers
 Direct Warranty Customers
 Used Product (DTR)
Sterling Dealers
 Export
 Travel Centers of America/Petro:Lube
FCCC Dealers
 DDC Distributors
IMPORTANT WARRANTY INFORMATION
REF 14-028
Effective
Release
08/1/2014
07/28/2014
SUBJECT
Remy Extended Coverage Direct File
 Delco Remy’s
Extended Warranty
Program
Effective August 1, 2014, dealers will no longer be able to file any claims through OWL on
Remy International, Inc. (Remy) starters and alternators covered under the supplier’s
extended warranty coverage program for factory-installed components. Instead, such
supplier extended coverage claims must be filed directly through Remy’s warranty website:
www.delcoremywarranty.com.
 DTNA System
Changes
DTNA does not administer Remy’s program; therefore, displays on the Coverage Info/Check
Coverage screen in OWL will be updated in the following manner:
• EXT DR ALTERNATOR will be changed to EXT DR ALTERNATOR (FILE DIRECT)
• EXT DR STARTER will be changed to EXT DR STARTER (FILE DIRECT)
Please note that the new Remy file direct change also applies to retroactive units with
extended coverages that are displayed in OWL. The system will be updated accordingly to
reflect FILE DIRECT.
Any claims for customer-purchased extended coverage for alternator and/or starter
through DTNA’s extended coverage department, Aftermarket Service Products (ASP), will
continue to be filed via OWL.
 Available Resources
Remy’s Product Warranty Policy can be viewed at: http://delcoremy.com/Documents/
OEM-REMAN-WARRANTY.aspx.
Information about ASP’s extended coverage options is available through ASP’s link on
AccessFreightliner’s home page (https://aftermarketserviceproducts.com). For warranty
questions, please submit a Warranty Support Center ticket (AccessFreightliner.com >
Support > My Tickets and Submit an Inquiry > Manage WSC Tickets).
IMPORTANT WARRANTY INFORMATION LETTER
Verify latest version on-line: Important Warranty Information Letters are available at Accessfreightliner.com> Applications> WarrantyLit> Warranty Letters
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Important Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 14-028
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Daimler Trucks North America LLC is a Daimler company.
Revised: 7/26/14