2020 Ford EDGEFord Edge 2020

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 145703 [USA]: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
    Ford motor company (ford) is recalling certain 2020-2021 edge, 2020 lincoln nautilus and ford escape and 2021 lincoln corsair and ford bronco sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
    ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began march 12, 2021. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 21s02.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 157116 [USA]: Reduced rearward visibility can increase the risk of a crash.
    Ford motor company (ford) is recalling certain 2020 ford f-150, f-250, f-350, f-450, f-550, explorer, mustang, transit, expedition, escape, ranger and edge, and lincoln nautilus and corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 111, "rear visibility."
    ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began november 17, 2020. Remedy became available on february 1, 2021. Owner notification letters were mailed on february 1, 2021. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 20c19.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 149895 [USA]: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. a transmission fluid leak in the presence of an ignition source may increase the risk of fire.
    Ford motor company (ford) is recalling certain 2019-2020 edge, transit connect and lincoln mkx and 2020 escape and lincoln corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
    ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began september 23, 2020. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 20s49.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021011 [Canada]: Powertrain
    Issue: on certain vehicles, the rear drive unit was not properly filled with oil. As a result, the rear axle could seize. If this happens, the rear wheels could lock up and cause a loss of power to the wheels. Safety risk: a rear-wheel lock up while driving could cause a loss of control that could result in a crash. Corrective actions: ford will notify owners by mail and instruct you to take your vehicle to a ford or lincoln dealer to check the oil level in the rear drive unit. If the drive unit is filled to the minimum oil level, it will be topped up to the full level. If the oil is below the minimum level, the drive unit will be replaced.

  • Recall 2020454 [Canada]: Lights and instruments
    Issue: on certain vehicles, an electrical problem with the rearview camera could cause it not to work properly. As a result, the rearview image may be distorted or not display at all. Safety risk: a rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective actions: ford will notify owners by mail and instruct you to take your vehicle to a dealer to replace the rearview camera.

  • Recall 2020434 [Canada]: Powertrain
    Issue: on a small number of vehicles, the start-stop accumulator in the transmission may have missing or loose bolts. As a result, transmission fluid could leak and eventually cause the transmission to stop working. If this happens, there could be a loss of power to the wheels. Note: this problem may cause the wrench light to turn on. Safety risk: a transmission fluid leak onto a hot surface can create the risk of a fire. Additionally, a loss of power to the wheels could increase the risk of a crash. Corrective actions: ford will notify owners by mail and instruct you to take your vehicle to a dealer to replace the transmission start-stop accumulator.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • SSM 52476 - EQUIPMENT: All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini
  • SSM 52410 - UNKNOWN OR OTHER: Various vehicles have had pinpoint tests, guided routines and the warranty and policy manual recentlyupdated for diagnostics and repairs on sync generation 3 and later applications. When performingdiagnostics and repairs on sync gen 3 or la
  • SSM 52335 - ENGINE AND ENGINE COOLING: For 2015-2024 ford and lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to workshop manual (wsm), section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbocharg
  • SSM 52314 - POWER TRAIN: During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the tim
  • TSB 23-2356 - ENGINE AND ENGINE COOLING: This tsb supersedes tsb 23-2049 to update the parts list. Some 2019-2023 edge/nautilus vehicles equipped with a 2.7l ecoboost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial s
  • SSM 52307 - ELECTRICAL SYSTEM: Some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpass??A?/lincolnway??A? App indicating vehicle has entered deep sleep mode. Vehicle has entered deep sleep mode message is expected
  • SSM 52076 - POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE): Some 2019-2021 edge/nautilus vehicles equipped with all wheel drive (awd) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit (rdu) actuator lear
  • SSM 52064 - POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE): Some 2019-2021 edge/nautilus vehicles equipped with all-wheel drive (awd) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the awd mod
  • SSM 52051 - POWER TRAIN: Some 2019-2023 edge/nautilus and 2022-2023 maverick vehicles equipped with all wheel drive (awd) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (rdu). Drain and ref
  • TSB 23-2307 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator, 2021 bronco sport and 2020-2022 explorer/aviator vehi
  • SSM 51838 - ELECTRICAL SYSTEM: In various 2017-2023 ford and lincoln vehicles, customers may receive a message in the fordpass or lincolnway app stating feature unavailable. Since this is a fleet vehicle, it cannot access the (sync connect) fordpass or lincolnway app thr
  • SAN-Vol1 I1 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: The service awareness newsletter is an informal communication that contains information that may not be presently available in a tsb, ssm, gsb, or other electronic communication. This article includes information on warranty, technical serv
  • SSM 51823 - POWER TRAIN: Some 2019-2023 edge/nautilus, 2020-2023 escape/corsair, 2021-2023 bronco sport, 2022-2023 maverick vehicles equipped with all wheel drive (awd) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contaminat
  • SSM 51778 - BACK OVER PREVENTION:SOFTWARE: Some 2020-2021 escape built on/before 23-nov-2021, 2021 f-150 built on/before 08-oct-2021, 2021 mustang mach-e built on/before 29-mar-2021, 2021 expedition built on/before 05-aug-2021, 2021 explorer built on/before 27-sep-2021 and 2020-2022
  • SSM 51725 - ELECTRICAL SYSTEM: Some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpassa?/lincolnwaya? App indicating vehicle has entered deep sleep mode. Vehicle has entered deep sleep mode message is expected if
  • SSM 51665 - ENGINE AND ENGINE COOLING: Some 2021-2023 ford and lincoln vehicles equipped with a 2.7l or 3.0l engine may exhibit an upper engine thump/knock noise coming from the left cylinder head. This condition is most noticeable at idle and may lessen at higher engine speed o
  • SSM 51536 - STRUCTURE: For 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification numbe
  • SSM 51449 - EQUIPMENT:ELECTRICAL: Some 2020-2023 ford and lincoln sync3 equipped vehicles may experience an inaccurate notification in the fordpass??A?/lincolnway??A? App indicating vehicle has entered deep sleep mode. Vehicle has entered deep sleep mode message is expected
  • TSB 23-2049 - ENGINE AND ENGINE COOLING: Some 2019-2023 edge/nautilus vehicles equipped with a 2.7l ecoboost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last
  • SSM 51385 - ENGINE AND ENGINE COOLING: Some 2019-2023 edge/nautilus vehicles equipped with a 2.0l engine may exhibit a repeat block heater failure. This may be caused by air in the engine cooling system. The wsm replacement procedure has been updated to include the engine coolin
  • SSM 51261 - BRAKES (PWS): Some ford and lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the workshop manual (wsm) and the appropriate pinpoint test in section 206-00. The brake rotors should o
  • SSM 51248 - BACK OVER PREVENTION:SOFTWARE: Some 2015-2020 edge, 2016-2018 mkx, 2019-2020 nautilus, 2018-2021 expedition/navigator, and 2020-2021 escape/corsair/explorer/aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (rgtm) s
  • TSB 22-2376 - ENGINE AND ENGINE COOLING: Some 2019-2022 edge/nautilus vehicles equipped with a 2.7l ecoboost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last
  • SSM 51120 - SERVICE BRAKES, HYDRAULIC: Some ford and lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the workshop manual (wsm) and the appropriate pinpoint test in section 206-00. The brake rotors should o
  • SSM 51117 - POWER TRAIN: Some 2021-2022 bronco sport 1.5l, 2019-2022 edge/nautilus, 2020-2022 escape/corsair, and 2022 maverick vehicles may exhibit an illuminated awd warning indicator or fault message with diagnostic trouble code (dtc) C0095:71/:19 stored in the
  • SSM 51011 - POWER TRAIN: Some 2018-2022 ford and lincoln vehicles equipped with the 8f35 transmission built on or before 16-mar-2022 may exhibit transmission slip during acceleration from a stop when hot. This may be due damaged internal case half pump seals (7n265
  • SSM 50982 - EQUIPMENT:ELECTRICAL: Some 2018-2022 ford/lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a magsafe iphone (iphone 12 or 13): slow charging, inoperative, notification that the phone has been mispos
  • SSM 50975 - ELECTRICAL SYSTEM: Some 2017-2022 ford/lincoln customers may experience a notification in the fordpassÿ¿ÿ¿ÿ¿ÿ®/lincolnwayÿ¿ÿ¿ÿ¿ÿ® app indicating vehicle has entered deep sleep mode. This occurs when the vehicle has not been started for 14 cons
  • SSM 50959 - EQUIPMENT:ELECTRICAL: Some 2019-2022 edge/nautilus, 2018-2022 expedition/navigator, 2020-2022 explorer/aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speaker
  • TSB 22-2254 - BACK OVER PREVENTION:SOFTWARE: Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator, 2021 bronco sport and 2020-2022 explorer/aviator vehi
  • SSM 50873 - ELECTRICAL SYSTEM: Some 2017-2022 ford and lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their fordpass or lincolnway app. This condition
  • TSB 22-2225 - ELECTRICAL SYSTEM:SOFTWARE: Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator, 2021 bronco sport and 2020-2022 explorer/aviator vehi
  • SSM 50804 - ELECTRICAL SYSTEM: Some 2013-2023 ford or lincoln vehicles with modems activated through fordpass or lincolnway may experience 12 volt battery drain symptoms when the customer uses non-ford/lincoln phone applications as an alternate channel to access vehicle
  • SSM 50651 - COMMUNICATION:MANUFACTURER TELEMATICS: In various 2017-2022 ford and lincoln vehicles, customers may receive a message in the fordpass or lincolnway app stating "feature unavailable. Since this is a fleet vehicle, it cannot access the (sync connect) fordpass or lincolnway app th
  • SSM 50726 - COMMUNICATION:MANUFACTURER TELEMATICS: Some 2017-2021 ford and lincoln vehicles equipped with a tcu may exhibit inoperative remote features via ford pass/lincoln way mobile app, incomplete user authorization and/or no modem electronic serial number (esn) displayed. To correct th
  • SSM 50617 - POWER TRAIN: Some 2020-2022 edge st and nautilus vehicles equipped with an 8f57 transmission built on or before 18-mar-2022 may exhibit a return to park when shifting to drive or reverse with an illuminated malfunction indicator lamp (mil) and diagnosti
  • TSB 22-2104 - EQUIPMENT:MECHANICAL: This article supersedes tsb 21-2236 to update the models and year affected. Some 2013-2018 c-max, 2013-2020 fusion/mkz, 2013-2022 escape, 2015-2018 focus, 2015-2019 mkc, 2015-2022 edge/f150/mustang, 2016-2018 mkx, 2016-2019 explorer, 2017-2
  • SSM 50502 - SEATS: Some 2017-2018 focus/mkx/c-max, 2017-2019 mkc/taurus/flex/mkt, 2017-2020 fusion/mkz/continental, 2017-2022 mustang/edge/explorer/police interceptor utility/escape/f-150/f-super duty, 2018-2022 expedition/navigator, 2019-2022 ranger/nautilus
  • SSM 50485 - ELECTRICAL SYSTEM: Some 2019-2022 edge/nautilus, 2020-2022 escape/corsair, and 2021-2022 bronco sport vehicles equipped with a 2.0l ecoboost or 2.3l ecoboost may exhibit a lack of power with an illuminated malfunction indicator lamp (mil) with diagnostic trou
  • SSM 50394 - ELECTRICAL SYSTEM:SOFTWARE: Some 2019-2020 edge/nautilus vehicles built on or before 03-dec-2020 may exhibit a power liftgate unable to unlatch from both switches after a second unlatch attempt with or without diagnostic trouble code (dtc) U3000:49 stored in the rear
  • SSM 50375 - ELECTRICAL SYSTEM:SOFTWARE: Some 2016-2021 ford and lincoln vehicles equipped with sync 3 may exhibit a condition where the navigation voice prompts are inoperative after a sync map update. This may be due to an incomplete installation of the sync map software. If pos
  • SSM 50346 - EQUIPMENT:ELECTRICAL: Some 2018-2021 ford and lincoln vehicles may exhibit inoperative remote features via the ford pass/lincoln way mobile app, incomplete user authorization, no modem electronic serial number (esn) displayed or dtcs U2100 and/or B156D in the te
  • SSM 50251 - COMMUNICATION:MANUFACTURER TELEMATICS: Some 2017-2020 ford and lincoln vehicles equipped with a tcu may exhibit inoperative remote features via ford pass/lincoln way mobile app, incomplete user authorization and/or no modem electronic serial number (esn) displayed. To correct th
  • TSB 21-2411 - ELECTRICAL SYSTEM: This article supersedes tsb 21-2342 to update the issue, action, and service procedure. Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-sup
  • TSB 21-2389 - POWER TRAIN: Some 2019-2021 edge/nautilus vehicles built on or before 11-mar-2021 and equipped with a 8f35 transmission may exhibit a shudder/buck/jerk while driving up to 35 mph (57 km/h). This may be due to the software in the powertrain control modul
  • SSM 50230 - ELECTRICAL SYSTEM: Some 2019-2020 edge/nautilus vehicles equipped with 2.0l ecoboost engine and built on or before 14-oct-2020 may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs) P0137, P0141 and/or P2096. This may
  • TSB 21-2342 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator and 2021 bronco sport vehicles with sync 3 may experie
  • SSM 50175 - EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE: Some 2015-2021 edge, 2016-2018 mkx, and 2019-2021 nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software
  • SSM 50171 - ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL: Some 2019-2021 edge/nautilus/ranger, 2020-2021 escape/corsair/explorer, and 2021 bronco sport vehicles equipped with a 2.0l/2.3l ecoboost may exhibit a lack of power with an illuminated malfunction indicator lamp (mil) with diagnostic troub
  • TSB 21-2294 - POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS: Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator and 2021 bronco sport vehicles with sync 3 may experie
  • SSM 50071 - EQUIPMENT: Some 2019-2021 edge/nautilus vehicles may exhibit an inoperative power liftgate with or without diagnostic trouble code U3000:49 stored in the rear gate trunk module (rgtm). This may be due to the software in the rgtm. To correct the condit
  • SSM 50067 - ELECTRICAL SYSTEM: Some 2015-2021 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtc) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing th
  • SSM 50064 - SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING : Some 2013-2021 ford and lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the workshop manual (wsm) and the appropriate pinpoint test in section 206-00. The brake rotor
  • SSM 50049 - POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS: Some 2017-2021 ford and lincoln vehicle customers may receive a message in their fordpass or lincoln way app stating feature unavailable. Since this is a fleet vehicle, it cannot access the sync connect or fordpass connect feature or lincol
  • SSM 50045 - ELECTRICAL SYSTEM: Some 2018-2021 ford/lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in th
  • SSM 50039 - ELECTRICAL SYSTEM: Some 2016-2021 ford or lincoln vehicles equipped with sync 3 or sync 4 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled
  • SSM 49993 - ELECTRICAL SYSTEM: Some 2019-2021 edge/nautilus vehicles equipped with all wheel drive (awd) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine, which is associated with rear drive unit (rdu) actuator le
  • TSB 21-2268 - POWER TRAIN: Some 2019-2021 edge/nautilus/transit connect, 2020-2021 escape/corsair and 2021 bronco sport vehicles equipped with a 8f35 transmission may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble code (dtc) P0766 sto
  • TSB 21-2263 - EQUIPMENT: Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator and 2021 bronco sport vehicles with sync 3 may experie
  • TSB 21-2236 - SEATS: Some 2013-2018 c-max, 2013-2020 fusion/mkz, 2013-2021 escape, 2015-2018 focus, 2015-2019 mkc, 2015-2021 edge/f150/mustang, 2016-2018 mkx, 2016-2019 explorer, 2017-2021 f-super duty, 2018-2021 ecosport/expedition, 2019-2021 ranger/nautilus,
  • SSM 49931 - STRUCTURE:BODY:BUMPERS: Some 2015-2021 edge, 2016-2018 mkx and 2019-2021 nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of the rubber bump stops. To correct this condition, make sure the
  • SSM 49924 - FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP: Some 2019 mkc, 2019-2021 edge/nautilus/escape/ranger/explorer, 2020-2021 corsair, and 2021 bronco sport vehicles equipped with 2.0l and 2.3l ecoboost engines may exhibit a light to moderate ticking type noise at idle (600-700 rpm). The nois
  • SSM 49914 - EQUIPMENT: Some 2015-2021 edge, 2016-2018 mkx, 2019-2021 nautilus, 2018-2021 expedition/navigator, and 2020-2021 escape/corsair/explorer/aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (rgtm) s
  • SSM 49885 - EQUIPMENT: Some 2019-2021 ford and lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using apple carplay and android auto instead of bluetooth can help a
  • TSB 21-2150 - EQUIPMENT: Some 2019-2020 edge/f-150/fusion/continental/mkz/nautilus, 2019-2021 mustang/ranger/transit connect, 2020-2021 ecosport/escape/expedition/explorer/f-super duty/aviator/corsair/navigator and 2021 bronco sport vehicles with sync 3 may experie
  • SSM 49821 - POWER TRAIN:AUTOMATIC TRANSMISSION: Some 2015-2021 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtc) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing th
  • SSM 49820 - EQUIPMENT: Some 2017-2021 ford and lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their fordpass or lincolnway app. This condition
  • SSM 49803 - EQUIPMENT ADAPTIVE/MOBILITY: Some 2018-2020 ford and lincoln vehicles may exhibit inoperative remote features via the ford pass/lincoln way mobile app, incomplete user authorization, no modem electronic serial number (esn) displayed or dtcs U2100 and/or B156D in the te
  • SSM 49795 - COMMUNICATION:MANUFACTURER TELEMATICS: Some 2018-2021 ford and lincoln vehicles may not be able to perform remote commands via the fordpass/lincolnway app due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is abo
  • SSM 49770 - EQUIPMENT: Some 2019-2021 edge/nautilus vehicles equipped with all wheel drive (awd) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine, which is associated with rear drive unit (rdu) actuator le
  • SSM 49769 - ELECTRICAL SYSTEM:SOFTWARE: Some 2019-2021 edge/nautilus vehicles equipped with all-wheel drive (awd) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the awd mod
  • SSM 49756 - BACK OVER PREVENTION:SOFTWARE: Some 2018-2021 vehicles supported by fdrs may not list a software update for a module under the sw updates tab although an ssm or tsb is published for a software update. This may be due to the module already being at the latest software lev
  • TSB 21-2081 - ELECTRICAL SYSTEM: Some 2019-2021 edge and 2019-2020 nautilus vehicles built on or before 11-mar-2021 and equipped with a 8f35 transmission may exhibit a shudder/buck/jerk while driving up to 35 mph (57 km/h). This may be due to the software in the powertrain
  • SSM 49676 - ELECTRICAL SYSTEM: Some 2021 mustang mach-e vehicles may experience a concern of the alarm activating when an unlocked door is opened, the driver door does not unlock/open when pressing the door activation switch, or the door activation switch not lighting up
  • SSM 49697 - ELECTRICAL SYSTEM: Some 2020-2021 edge/nautilus vehicles may exhibit a trailer disconnected message in the instrument panel cluster (ipc). This may be due to the as-built configuration in the trailer control module (trm). To correct the condition, update the
  • SSM 49679 - STRUCTURE: Some 2015-2020 edge, 2016-2018 mkx, and 2019-2020 nautilus vehicles may require replacement of the roof opening panel track or frame for various conditions. When replacing the roof opening panel, the replacement component may have less magn
  • SSM 49668 - VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING: Some 2019-2020 edge vehicles may exhibit a condition where the rear wiper continuously operates. This may be due to a pinched or damaged wire in the liftgate where the harness enters the liftgate causing a short to ground. To correct the co
  • SSM 49571 - POWER TRAIN: Some 2019-2021 edge/nautilus, 2020-2021 escape/corsair, 2021 bronco sport vehicles equipped with all wheel drive (awd) may exhibit chatter/shudder during low speed turning events due to fluid contamination. Drain and refill the rear drive u
  • SSM 49565 - EQUIPMENT: Some 2019-2020 edge/nautilus vehicles may exhibit an inoperative power liftgate with or without diagnostic trouble code U3000-49 stored in the rear gate trunk module (rgtm). This may be due to the rgtm software. To correct the condition, re
  • SSM 49541 - EQUIPMENT: Some 2018-2020 ford and lincoln vehicles equipped with tcu and wifi hotspot, may display vehicle hotspot feature not enabled on this vehicle when attempting to enter the hotspot menu. When using the fordpass/lincoln way application, the cus
  • SSM 49477 - EQUIPMENT: Some 2015-2021 f-150, 2016-2018 mkx, 2019-2021 nautilus, 2015-2021 edge, 2017-2019 fusion, 2017-2020 mkz and 2017-2020 continental vehicles equipped with a 2.7l/3.0l ecoboost engine may appear to have a low engine oil level if the proper pr
  • SSM 49427 - ELECTRICAL SYSTEM: Some 2019-2020 edge/nautilus/ranger, 2020 escape and 2020-2021 corsair/explorer vehicles equipped with a 2.0l/2.3l ecoboost may exhibit a lack of power with an illuminated malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs
  • SSM 49426 - EQUIPMENT: Some 2020 ford and lincoln vehicles may exhibit the vehicle locator feature display the vehicle location incorrectly when using the ford pass/lincoln way mobile app. Customers may report that the vehicle location that is displayed is the fo
  • SSM 49328 - ENGINE AND ENGINE COOLING: Some 2019 mkc, 2019-2020 edge/nautilus/escape/ranger, 2020 corsair, 2019-2021 explorer vehicles equipped with 2.0l and 2.3l ecoboost engines may exhibit a light to moderate ticking type noise at idle (600-700 rpm). The noise is usually more
  • 20B39 - EQUIPMENT: Certain 2020 model year multiple vehicle lines front view and center high mount stop lamp camera improper function in some of the affected vehicles, insufficient electrical conductivity within the printed circuit board (pcb) internal to t
  • SSM 49345 - POWER TRAIN: Some 2020 edge/nautilus/escape/corsair/transit connect vehicles with and 8f35/8f40 transmission built on or before 30-sep-2020 may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (dtcs) P0741 a
  • SSM 49292 - ELECTRICAL SYSTEM:SOFTWARE: Some 2018-2020 ford and lincoln vehicles may exhibit inoperative remote features via the ford pass/lincoln way mobile app, incomplete user authorization, no modem electronic serial number (esn) displayed or dtcs U2100 and/or B156D in the te
  • TSB 20-2363 - ELECTRICAL SYSTEM: Some 2019 mkz, 2019-2020 ecosport/mustang/continental/fusion/f-150/transit connect/ranger/edge/nautilus and 2020 escape/corsair/aviator/explorer/expedition/navigator/f-super duty vehicles with sync 3 may experience various sync performance
  • SSM 49284 - ELECTRICAL SYSTEM:SOFTWARE: Some 2018-2020 ford and lincoln vehicles equipped with tcu and wifi hotspot, may display vehicle hotspot feature not enabled on this vehicle when attempting to enter the hotspot menu. When using the fordpass/lincoln way application, the cus
  • SSM 49283 - ELECTRICAL SYSTEM:SOFTWARE: Some 2017-2020 ford and lincoln vehicles equipped with a telematics control unit (tcu) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the lincoln/fordpass connect fea
  • SSM 49267 - ELECTRICAL SYSTEM:SOFTWARE: Some 2019-2020 edge/nautilus vehicles may exhibit an inoperative power liftgate with diagnostic trouble code (dtc) B144F:79 stored in the rear gate trunk module (rgtm). This may be due to the calibration of the rgtm. To resolve the concern,
  • SSM 49266 - EQUIPMENT ADAPTIVE/MOBILITY: Some 2020 edge/nautilus vehicles built on 12-aug-2020 and through 22-aug-2020 may exhibit a customer concern of the fordpass or lincoln way mobile apps unable to connect to the vehicle. The customer may state that there is no activate butto
  • SSM 49217 - ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE: Some 2015-2020 f-150/mustang, 2016-2020 edge, 2016-2018 mkx and 2019-2020 nautilus vehicles built on or before 18-jan-2020 may exhibit a mirror click and/or ratcheting noise when using memory functions or easy entry/exit function. This may
  • SSM 49210 - ENGINE AND ENGINE COOLING: Some 2009-2020 ford and lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, o-rings or 6.7l pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo
  • SSM 49179 - ELECTRICAL SYSTEM: Some 2015-2020 edge, 2016-2018 mkx, and 2019-2020 nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software
  • TSB 20-2301 - BACK OVER PREVENTION: CAMERA SYSTEM: Some 2019 mkz, 2019-2020 mustang/continental/fusion/f-150/transit connect/ ranger/edge/nautilus and 2020 escape/corsair/aviator/explorer/expedition/ navigator/f-super duty vehicles with sync 3 may experience various sync performance related
  • SSM 49091 - TRACTION CONTROL SYSTEM: Some 2019-2020 edge/nautilus vehicles may exhibit a false traction control or yaw control event. This may be due to software in the anti-lock braking system (abs) module. To correct the condition, reprogram the abs module using the latest s
  • SSM 49088 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Some 2019-2020 edge vehicles may exhibit an overspeed warning message displayed in the ipc. The warning may display at 118 km/h (73 mph). To correct the condition, perform an as-built configuration of the ipc using the appropriate ford diag
  • SSM 49085 - ENGINE (PWS): Some 2020 ford and lincoln vehicles equipped with a tcu may exhibit incomplete user authorization, no authorization pop-up on the sync infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various ford
  • SSM 49046 - EQUIPMENT: Some 2020 edge vehicles may exhibit an overspeed warning message displayed in the ipc. The warning may display at 118 km/h (73 mph). To correct the condition, perform an as-built configuration of the ipc using the appropriate ford diagnosti
  • SSM 49122 - ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: Some 2015-2020 f-150, 2016-2018 mkx, 2019-2020 nautilus, 2015-2020 edge, 2017-2019 fusion, 2017-2020 mkz and 2017-2020 continental vehicles equipped with a 2.7l/3.0l ecoboost engine may appear to have a low engine oil level if the proper pr
  • TSB 20-2259 - EQUIPMENT: Some 2019 mkz, 2019-2020 mustang/continental/fusion/f-150/transit connect/ ranger/edge/nautilus and 2020 escape/corsair/aviator/explorer/expedition/ navigator/f-super duty vehicles with sync 3 may experience various sync performance related
  • SSM 49033 - BACK OVER PREVENTION: Some 2020 f150/nautilus/expedition/transit/edge/escape/mustang vehicles built on or before 21-jun-2020 may exhibit various front and/or rear parking aid camera concerns such as poor image quality, flickering and/or completely inoperative. I
  • TSB 20-2234 - ENGINE AND ENGINE COOLING: Some 2019-2020 edge/nautilus vehicles equipped with a 2.0l ecoboost engine may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs) P0128, P0217, P044C, P1026, P1285, P1299, P139A and/or P2457 stored
  • TSB 20-2233 - STRUCTURE: This article supersedes tsb 19-2026 to update the vehicle model years affected. Some 2000 and newer ford/lincoln/mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint wi
  • SSM 48991 - ENGINE AND ENGINE COOLING: Some 2015-2020 f150/edge/fusion, 2016-2018 mkx, 2019-2020 nautilus, and 2017-2020 continental vehicles equipped with 2.7l ecoboost engines may exhibit an illuminated malfunction indicator lamp (mil) and/or engine coolant over temperature wa
  • SSM 48908 - EQUIPMENT: Some 2016-2020 ford and lincoln vehicles equipped with a sync 3 touchscreen may experience the volume control unresponsive from the front control interface module (fcim) and steering volume controls when using apple car play. When the apple
  • SSM 48864 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Some 2020 ford and lincoln vehicles equipped with sync 3 may exhibit the infotainment system stating in michigan when trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently w
  • TSB 20-2190 - POWER TRAIN:DRIVELINE: Some 2019-2020 edge/nautilus vehicles equipped with an 8f57 transmission may exhibit a harsh engagement when shifting from park to reverse, park to drive and/or reverse to drive with no dtcs present. The vehicle may also exhibit a harsh ups
  • TSB 20-2171 - SEATS: Some 2013-2018 c-max, 2013-2020 escape/fusion/mkz, 2015-2018 focus,2015-2019 mkc, 2015-2020 edge/f150/mustang, 2016-2018 mkx, 2016-2019 explorer, 2017-2020 f-super duty, 2018-2020 ecosport/expedition, 2019-2020 ranger/nautilus vehicles may
  • TSB 20-2151 - BRAKES (PWS): Some 2019-2020 edge/nautilus vehicles equipped with 2.0l ecoboost engines built on or before 24-jan-2020 may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble code (dtc) P2282 stored in the powertrain control m
  • SSM 48757 - ELECTRICAL SYSTEM: Some customers may experience a notification in the fordpass and/or lincolnway apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery vol
  • SSM 48649 - UNKNOWN OR OTHER: Ssm 48649 - 2020 various vehicles - equipped with telematics control unit (tcu) - incomplete user authorization, vehicle connectivity/location and/or fordpass/lincolnway concerns some 2020 ford and lincoln vehicles equipped with a tcu ma
  • SSM 48619 - UNKNOWN OR OTHER: Ssm 48619 - various vehicles - perimeter alarm armed and original vehicle keys cannot be accessed to enter vehicle - can protection strategy some 2013-2016 model year vehicles may exhibit a concern in which the perimeter alarm is active
  • SSM 48618 - ELECTRICAL SYSTEM: Ssm 48618 - 2020 various vehicles - equipped with sync 3 - unable to schedule remote start using fordpass or lincolnway applications some 2020 ford and lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event
  • SSM 48579 - EQUIPMENT: Some 2018-2020 vehicles equipped with the 8f24, 8f35, 8f40, or 8f57 transmissions may have a trace amount of transmission fluid in the main control electrical connector. This is due to the connector being submerged in transmission fluid dur
  • SSM 48552 - ELECTRICAL SYSTEM: Ssm 48552 - 2020 various vehicles - equipped with sync 3 - system stating "in michigan" when using push to talk navigation some 2020 ford and lincoln vehicles equipped with sync 3 may exhibit the infotainment system stating in michiganwhen
  • SSM 48551 - ELECTRICAL SYSTEM: Ssm 48551 - 2020 various vehicles equipped with sync 3 various sync performance related concerns some 2020 ford and lincoln vehicles equipped with sync 3 may exhibit various performance related concerns such as: intermittent frozen or blan
  • SSM 48468 - ELECTRICAL SYSTEM: Some 2020 escape/corsair, edge, explorer, fusion, ranger, transit connect vehicles equipped with a tcu may exhibit a "battery backup component failure" message in the cluster. This may be accompanied by dtc 1477-09 - backup battery componen
  • SSM 48444 - EQUIPMENT:ELECTRICAL: Some 2020 ford and lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the fordpass or lincolnway app. If only the scheduling portion of the remote start system is not functioning, no repair attempts
  • SSM 48430 - ELECTRICAL SYSTEM: Some 2018-2020 escape/corsair, edge, explorer, fusion, transit connect vehicles equipped with a tcu may exhibit a "battery backup component failure" message in the cluster. This may be accompanied by dtc 1477-09 - backup battery component f
  • SSM 48423 - POWER TRAIN: Some 2015-2020 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing t
  • TSB 19-2386 - POWER TRAIN: Some 2019-2020 edge/nautilus/transit connect and 2020 escape/corsair vehicles equipped with a 8f35 transmission may exhibit an illuminated malfunction indicator lamp (mil) with diagnostic trouble code (dtc) P0766 stored in the powertrain co
  • SSM 48345 - ENGINE AND ENGINE COOLING: Some 2019-2020 edge/escape/nautilus/corsair vehicles equipped with 2.0l ecoboost engines may exhibit low coolant, white smoke from the tailpipe, an over temperature warning in the instrument panel cluster (ipc), external coolant leaking, an
  • SSM 48339 - ELECTRICAL SYSTEM: Some 2020 ford and lincoln vehicles equipped with a tcu may exhibit incomplete user authorization and/or no authorization pop-up received on the sync infotainment system. Verify that customer connectivity settings (ccs) are turned on from t
Known Recall Investigations
  • Rearview camera fmvss 111 noncompliance investigation as of 20210803

    On september 23, 2020, ford motor company (ford) filed a noncompliance recall report under 49 cfr part 573 (nhtsa recall no. 20v-575), recalling 620,246 model year (my) 2020 ford f-150, f-250, f-350, f-450, f-550, explorer, mustang, transit, expedition, escape, ranger and edge, and lincoln nautilus and corsair vehicles for a noncompliance with federal motor vehicle safety standard (fmvss) 111, rear visibility. Fords recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (pcb) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was magna electronics.According to fords chronology in the part 573, during the period february-april 2020, ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the october-november 2019 time frame. The part 573 stated that the issue was brought to fords critical concerns review group (ccrg) for review on may 12, 2020.On july 7, 2020, nhtsas vehicle research and testing center (vrtc) informed the office of defects investigation (odi) of a trend of my 2020 escape vehicles with rearview camera malfunctions. Odi contacted ford the next day, providing five vehicle owner questionnaires (voqs) alleging inoperative rearview cameras. On july 15, 2020, ford met with nhtsa to discuss the rearview camera issue. In a subsequent august 24, 2020 meeting, odi and nhtsas office of vehicle safety compliance (ovsc) met with ford to discuss the recall status and additional voqs. Ford presented rate and scope data for many of its my 2020 products during the august 2020 meeting indicating high failure rates for certain models.This rq is being opened to investigate both the timeliness and scope of fords rearview camera recall (20v-575), and fords compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following odi reference numbers which can be reviewed at nhtsa.Gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • C0095 [1] C0095
  • U3000 [3] Control Module
  • U2100 [3] Controller Area Network (CAN) Bus Communication
  • B156D [3] B156D
  • P2096 [1] Post Catalyst Fuel Trim System Too Lean Bank 1
  • P0137 [1] 02 Sensor Circuit Low Voltage (Bank I Sensor 2)
  • P0141 [1] 02 Sensor Heater Circuit Malfunction (Bank 1 Sensor 2)
  • P0011 [3] "A" Camshaft Position - Timing Over-Advanced or System Performance (Bank 1)
  • P0012 [3] "A" Camshaft Position - Timing Over-Retarded (Bank 1)
  • P0014 [3] "B" Camshaft Position - Timing Over-Advanced or System Performance (Bank 1)
  • P0015 [3] "B" Camshaft Position -Timing Over-Retarded (Bank 1)
  • P0016 [3] Crankshaft Position - Camshaft Position Correlation (Bank 1 Sensor A)
  • P0017 [3] Crankshaft Position - Camshaft Position Correlation (Bank 1 Sensor B)
  • P0018 [3] Crankshaft Position - Camshaft Position Correlation (Bank 2 Sensor A)
  • P0019 [3] Crankshaft Position - Camshaft Position Correlation (Bank 2 Sensor B)
  • P0021 [3] "A" Camshaft Position - Timing Over-Advanced or System Performance (Bank 2)
  • P0022 [3] "A" Camshaft Position - Timing Over-Retarded (Bank 2)
  • P0024 [3] "B" Camshaft Position - Timing Over-Advanced or System Performance (Bank 2)
  • P0025 [3] "B" Camshaft Position - Timing Over-Retarded (Bank 2)
  • P0766 [2] Shift Solenoid D Performance or Stuck Off
  • P0741 [1] Torque Converter Clutch Circuit Performance or Stuck Off
  • B144F [1] B144F
  • P2457 [1] Exhaust Gas Recirculation Cooling System Performance
  • P044C [1] Exhaust Gas Recirculation Sensor "C" Circuit Low
  • P0217 [1] Engine Overtemp Condition
  • P0128 [1] Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature)
  • P1285 [1] Injection Control Pressure Out Of Range Low
  • P1299 [1] Injector High Side Open - Bank 2/Target idle not reached
  • P1026 [1] P1026
  • P139A [1] P139A
  • P2282 [1] Air Leak Between Throttle Body and Intake Valves
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210702

Driving down 355 low tire light came on and then a noise and the tire blew

NoNoN NoneNone20210627

Driving on freeway within a minute of getting onto the freeway my check engine light came on, followed by engine coolant over heating light (first time it has turned on ever) and i lost almost full control on the freeway. I had to pull over to turn the car off. Waited 10 mins turned it back on could drive for a short distance again. I had to do this at least 10 times until i could get to an exit. This was while freeway traffic sped past me and i didn't always have a side to drive on. I was extremely scared and didn't have the ability to do anything about it. My car is a 2020 with only 2700 miles on it. This is not okay. I had my car towed to the dealership we bought it at and they are going to check it tomorrow, however my life was at risk being on the freeway with virtually no gas power to my car. I don't just want my engine replaced for a brand new car i want a new car. This is not ok.

NoNoY NoneNone20210606

The contact owns a 2020 ford edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000.

NoNoN NoneNone20210526

On multiple occasions over the past year of owning the vehicle the liftgate has not functioned properly. In one instance it failed to open with any attempt (remote, dash button, liftgate button) - we could not get it to open and had to leave it at dealership to be repaired. Since then, there have been 3-4 other times when it won't close and latch properly despite there being nothing in the way. It will lower, start to latch, then release itself and reopen. On those occasions, it can take up to 20 attempts to get it to close, latch, and remain closed. I have taken it twice to be looked at, but the dealership can't get it to replicate the malfunction and therefore have been unable to repair it.

NoNoN NoneNone20210422

2020 ford edge. Consumer stated that the vehicle jerks at low speeds. *ld the consumer stated the dealer advised the vehicle needed to learn the consumer's way of driving. The consumer stated after driving 1400 miles the vehicle still jerks. The consumer stated the jerking aggravates an old unrelated neck injury. The consumer stated the engine shuts off while stopped at a light or stop sign. The manufacturer was notified. *js

NoNoN NoneNone20210421

2020 ford edge. Consumer stated that the vehicle jerks at low speeds. *ld the consumer stated the dealer advised the vehicle needed to learn the consumer's way of driving. The consumer stated after driving 1400 miles the vehicle still jerks. The consumer stated the jerking aggravates an old unrelated neck injury. The consumer stated the engine shuts off while stopped at a light or stop sign. The manufacturer was notified. *js

NoNoN 1 InjuredNone20210417

I am leasing the vehicle and had it for 6 months. When parked and loading groceries into the rear, the liftgate has come down on my head and back at least 5 times on its own. There is a sensor that is under the car and activates when your feet are under it. Faulty design. You cannot load the back without this liftgate coming down on you. I have been hurt and suffered headaches after getting hit with the liftgate. I have contacted ford and have an open case with them addressing this issue. I researched this issue and it seems there have been many complaints about this same issue on the internet.

NoNoN 1 InjuredNone20210416

I am leasing the vehicle and had it for 6 months. When parked and loading groceries into the rear, the liftgate has come down on my head and back at least 5 times on its own. There is a sensor that is under the car and activates when your feet are under it. Faulty design. You cannot load the back without this liftgate coming down on you. I have been hurt and suffered headaches after getting hit with the liftgate. I have contacted ford and have an open case with them addressing this issue. I researched this issue and it seems there have been many complaints about this same issue on the internet.

CrashNoY NoneNone20210404

While in motion with no road traffic ahead of vehicle crash detector engages, occurred on highway straightaway. While in motion lane assist made a hard pull to the right, driver overcorrected to the left resulting in collision, occurred on highway straightaway.

CrashNoY NoneNone20210403

While in motion with no road traffic ahead of vehicle crash detector engages, occurred on highway straightaway. While in motion lane assist made a hard pull to the right, driver overcorrected to the left resulting in collision, occurred on highway straightaway.

CrashNoN NoneNone20210325

I was driving in stop and go traffic for several minutes. When we would move forward it would only be for 1 car length. I stopped, and when the engine turned back on from the auto start/stop, the car lurched forward and hit the car in front of me. I still had my foot on the break. At first i thought i had been hit from behind, because i had my foot on the break. I have seen 2 other complaints similar to mine, however, they did not result in an accident.

CrashNoN NoneNone20210324

I was driving in stop and go traffic for several minutes. When we would move forward it would only be for 1 car length. I stopped, and when the engine turned back on from the auto start/stop, the car lurched forward and hit the car in front of me. I still had my foot on the break. At first i thought i had been hit from behind, because i had my foot on the break. I have seen 2 other complaints similar to mine, however, they did not result in an accident.

NoNoN NoneNone20210314

Driving on highway with grandkids and sunroof exploded. Glass went all over my grandkids. One was bleeding.

NoNoN NoneNone20210313

Driving on highway with grandkids and sunroof exploded. Glass went all over my grandkids. One was bleeding.

NoNoN NoneNone20210308

I had just entered my car and was going about 45 mph and had gone about 2 miles when i heard a strange noise on the top of my vehicle i immediately pulled over and got out to look and noticed the whole moon roof of my edge had broken and was falling into my head liner. It wasn't like that when i left home and it is a new car with only 8000 miles on it. Ford refuses to pay for the new moon roof saying they don't cover glass, but i shouldn't have to pay for an obvious defect. I got online and noticed that this is happening to a lot of vehicles and the manufacturers don't want to pay for replacement. Is there anything i can do to make them pay for the replacement?

NoNoN NoneNone20210307

I had just entered my car and was going about 45 mph and had gone about 2 miles when i heard a strange noise on the top of my vehicle i immediately pulled over and got out to look and noticed the whole moon roof of my edge had broken and was falling into my head liner. It wasn't like that when i left home and it is a new car with only 8000 miles on it. Ford refuses to pay for the new moon roof saying they don't cover glass, but i shouldn't have to pay for an obvious defect. I got online and noticed that this is happening to a lot of vehicles and the manufacturers don't want to pay for replacement. Is there anything i can do to make them pay for the replacement?

NoNoN NoneNone20210209

Recently, my 2020 ford edge, with 1,800 miles, displayed a warning that the pre-collision assist was not available. After completing the possible solutions indicated by the owner's manual without success, i took the edge into a ford dealership. The service tech's attempt to reprogram the unit revealed the front center camera was offline. Upon further inspection, it was discovered that the bracket that held the camera and radar components of the 2020 edge were damaged requiring replacement. The ford team theorized a stone hit a 2 mm plastic grill trim breaking it, then the same stone ricocheted and damaged the plastic bracket holding the camera and radar components of the pre-collision assist rendering it useless. No sign of any impact. To replace the bracket holding the pre-collision hardware costs $80. However, labor was $600. No choice but to have it repaired. The ford motor company determined, using an unknown metric, that the repairs were not covered by the three-year bumper-to-bumper warranty. The final cost to me of the repairs: $671. During the repair, i learned that the edge model years prior to 2020 had a metal bracket to protect the pre-collision camera and radar components. However, for the 2020 edge model year and beyond, ford replaced the metal bracket with a plastic bracket. In short, the bracket would not have been damaged if hit by a stone if the metal bracket had not been replaced by ford with a plastic bracket. I believe that this plastic bracket is not only a threat to me and my passengers safety, the proper functioning of the pre-collision assist, but also an outrageous expense for ford customers who may not afford to have it repaired. Thus, exposing customers to unsafe driving conditions. The metal bracket should replace the plastic bracket. Included is a picture of the front grill area cracked by a stone.

NoNoN NoneNone20210208

Recently, my 2020 ford edge, with 1,800 miles, displayed a warning that the pre-collision assist was not available. After completing the possible solutions indicated by the owner's manual without success, i took the edge into a ford dealership. The service tech's attempt to reprogram the unit revealed the front center camera was offline. Upon further inspection, it was discovered that the bracket that held the camera and radar components of the 2020 edge were damaged requiring replacement. The ford team theorized a stone hit a 2 mm plastic grill trim breaking it, then the same stone ricocheted and damaged the plastic bracket holding the camera and radar components of the pre-collision assist rendering it useless. No sign of any impact. To replace the bracket holding the pre-collision hardware costs $80. However, labor was $600. No choice but to have it repaired. The ford motor company determined, using an unknown metric, that the repairs were not covered by the three-year bumper-to-bumper warranty. The final cost to me of the repairs: $671. During the repair, i learned that the edge model years prior to 2020 had a metal bracket to protect the pre-collision camera and radar components. However, for the 2020 edge model year and beyond, ford replaced the metal bracket with a plastic bracket. In short, the bracket would not have been damaged if hit by a stone if the metal bracket had not been replaced by ford with a plastic bracket. I believe that this plastic bracket is not only a threat to me and my passengers safety, the proper functioning of the pre-collision assist, but also an outrageous expense for ford customers who may not afford to have it repaired. Thus, exposing customers to unsafe driving conditions. The metal bracket should replace the plastic bracket. Included is a picture of the front grill area cracked by a stone.

NoNoN 1 InjuredNone20210131

The back hatch door was open to put shopping items away, and my daughter turned around to put a cart away in a parking lot. All of a sudden another vehicle was coming and she backed up with a cart in front of her, and the hatch door hit her between the shoulders. It hit her, it stopped and then moved upwards. Something like this also happened to me with another ford that i traded in last year for this 2020 ford. The vehicle was in for a camera repair prior to this, so do not know if a sensor is out or not functioning correctly; and the rear end of the vehicle makes a creaking noise since they replaced the rear view camera. Do not know if this has anything do do with the hatch back open and close function. The vehicle was in park in a spot in a shopping center on a two way parking lot.

NoNoN 1 InjuredNone20210130

The back hatch door was open to put shopping items away, and my daughter turned around to put a cart away in a parking lot. All of a sudden another vehicle was coming and she backed up with a cart in front of her, and the hatch door hit her between the shoulders. It hit her, it stopped and then moved upwards. Something like this also happened to me with another ford that i traded in last year for this 2020 ford. The vehicle was in for a camera repair prior to this, so do not know if a sensor is out or not functioning correctly; and the rear end of the vehicle makes a creaking noise since they replaced the rear view camera. Do not know if this has anything do do with the hatch back open and close function. The vehicle was in park in a spot in a shopping center on a two way parking lot.

NoNoN NoneNone20210126

Engine cut off while driving at highway speed in heavy dallas traffic. Required coming to complete stop to restart vehicle after crossing three lanes to reach shoulder of interstate. Dangerous. Daylight, mid day, clear weather conditions, had been driving 1.5 hours; mileage only 1,600. Dealer service dept ran computer diagnostics and no codes showed the problem. (numerous online forums have complained about this problem since back in 2005....Very dangerous)

NoNoN NoneNone20210125

Engine cut off while driving at highway speed in heavy dallas traffic. Required coming to complete stop to restart vehicle after crossing three lanes to reach shoulder of interstate. Dangerous. Daylight, mid day, clear weather conditions, had been driving 1.5 hours; mileage only 1,600. Dealer service dept ran computer diagnostics and no codes showed the problem. (numerous online forums have complained about this problem since back in 2005....Very dangerous)

NoNoN NoneNone20210110

I noticed a knocking in the left front end. It was difficult to steer, very loud rumbling noise like gears clashing. Luckily i was only going 25 mph when it happened and a mile away from home. When i almost stopped couldn't steer at all. Purchased october 27, 2020, it is currently january 13, 2021 and has 601 miles on it. It has been in the shop for 3 days. Ford dealership verified that is was a factory weld failure. The piece that broke off made a notch in the tire which will be shown in the photos. I do not feel safe driving the vehicle with a major weld failure happening at only 601 miles and now i worry about the other welds on the frame.

NoNoN NoneNone20210109

I noticed a knocking in the left front end. It was difficult to steer, very loud rumbling noise like gears clashing. Luckily i was only going 25 mph when it happened and a mile away from home. When i almost stopped couldn't steer at all. Purchased october 27, 2020, it is currently january 13, 2021 and has 601 miles on it. It has been in the shop for 3 days. Ford dealership verified that is was a factory weld failure. The piece that broke off made a notch in the tire which will be shown in the photos. I do not feel safe driving the vehicle with a major weld failure happening at only 601 miles and now i worry about the other welds on the frame.

NoNoN NoneNone20201228

Transmission gear disengage on reverse and some disengagement while driving. My vehicle is been more than a month on service and ford sent some parts to be replace but the problem still. Why they don't send a new transmission and problem solved?

NoNoN NoneNone20201227

Transmission gear disengage on reverse and some disengagement while driving. My vehicle is been more than a month on service and ford sent some parts to be replace but the problem still. Why they don't send a new transmission and problem solved?

NoNoN NoneNone20201222

I think that the horn on the 2019 & 2020 ford automobiles are very unsafe. Ford motor company should be held responsible if something were to happen if somebody could not here the horn. Very low tone

NoNoN NoneNone20201221

I think that the horn on the 2019 & 2020 ford automobiles are very unsafe. Ford motor company should be held responsible if something were to happen if somebody could not here the horn. Very low tone

NoNoN NoneNone20201210

2020 ford edge. Consumer writes in regard to rear reflector assembly. Consumer stated that the rear reflectors collect condensation. The consumer stated the manufacturer was made aware of the failure but, did not offer any assistance.

NoNoN NoneNone20201028

Auto transmission shifts hard no matter if the stop engine button if off or on. Not smooth at lower speeds.

NoNoN NoneNone20201027

Auto transmission shifts hard no matter if the stop engine button if off or on. Not smooth at lower speeds.

NoNoN NoneNone20201016

Backup camera now distorted.

NoNoN NoneNone20201015

Backup camera now distorted.

NoNoN NoneNone20201009

Perilli scorpion tire with only 7,000 miles on it exploded while driving on a highway going 80 miles an hour. Nothing was in the road, did not hit or run over anything. No other damage to car including rim.

NoNoN NoneNone20201008

Perilli scorpion tire with only 7,000 miles on it exploded while driving on a highway going 80 miles an hour. Nothing was in the road, did not hit or run over anything. No other damage to car including rim.

NoNoN NoneNone20201002

Rear view camera failed on many occasions while driving in reverse in shopping store parking lots and while driving in reverse out of driveways into public streets. On a few occasions rear view camera failed to display motor vehicles and pedestrians. Reported issue to ford dealer service representative who stated there weren't recalls on vehicle. However, recall notice was found as follows: vehicle.Https://www.Nhtsa.Gov/vehicle/2020/ford/edge/suv/fwd#recalls400

NoNoN NoneNone20201001

Rear view camera failed on many occasions while driving in reverse in shopping store parking lots and while driving in reverse out of driveways into public streets. On a few occasions rear view camera failed to display motor vehicles and pedestrians. Reported issue to ford dealer service representative who stated there weren't recalls on vehicle. However, recall notice was found as follows: vehicle.Https://www.Nhtsa.Gov/vehicle/2020/ford/edge/suv/fwd#recalls400

NoNoN NoneNone20200929

Loss of power while driving in rush hour traffic. Couldn't maintain 40mph. Had to pull into parking lot and start walking before loss of power was driving 40 mph on city street in 60 degree weather

NoNoN NoneNone20200928

Loss of power while driving in rush hour traffic. Couldn't maintain 40mph. Had to pull into parking lot and start walking before loss of power was driving 40 mph on city street in 60 degree weather

NoNoN NoneNone20200719

Low speed start jerky like trans can not find right gear only on low acceration under 25 mph

NoNoN NoneNone20200718

Low speed start jerky like trans can not find right gear only on low acceration under 25 mph

NoNoN NoneNone20200704

On july 4,2020 at approx 10:15am i was driving on pa 663 highway. Out of no where, i hear this loud boom. Car in front of me kept going, car in back of me getting closer as i slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call ford roadside assistance. While i wait for driver, i take pictures. Driver arrives and tows car to nearest ford dealer which is 100 miles from my home. On monday, 7/6/20, i call dealer since i've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call ford corporate and they tell me the same thing. Since i need a car, i file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental.

NoNoN NoneNone20200703

On july 4,2020 at approx 10:15am i was driving on pa 663 highway. Out of no where, i hear this loud boom. Car in front of me kept going, car in back of me getting closer as i slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call ford roadside assistance. While i wait for driver, i take pictures. Driver arrives and tows car to nearest ford dealer which is 100 miles from my home. On monday, 7/6/20, i call dealer since i've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call ford corporate and they tell me the same thing. Since i need a car, i file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental.

NoNoN NoneNone20200629

There is an exhaust odor in the vehicle especially after a hard acceleration as in passing another vehicle. I took vehicle to my ford dealer who said there were known problems reported on my model vehicle. I since found a ford tsb 18-2057 that covers the issue, but for years 2015-2018. It appears the problem exists on the 2020 model year vehicles, too. *tr

NoNoN NoneNone20200628

There is an exhaust odor in the vehicle especially after a hard acceleration as in passing another vehicle. I took vehicle to my ford dealer who said there were known problems reported on my model vehicle. I since found a ford tsb 18-2057 that covers the issue, but for years 2015-2018. It appears the problem exists on the 2020 model year vehicles, too. *tr

NoNoN NoneNone20200615

Tl* the contact owns a 2020 ford edge. The contact stated that the screen failed to display an image when the vehicle was shifted into reverse. The contact also stated that the screen image was distorted. The failure occurred with no warning. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed nor repaired. The contact received notification of nhtsa campaign number: 20v575000 (visibility) however, the part to do the recall repair was unavailable. The contact called jarrett ford of charlotte county (3156 tamiami trail, port charlotte, fl 33952) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.

NoNoN NoneNone20200614

Tl* the contact owns a 2020 ford edge. The contact stated that the screen failed to display an image when the vehicle was shifted into reverse. The contact also stated that the screen image was distorted. The failure occurred with no warning. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed nor repaired. The contact received notification of nhtsa campaign number: 20v575000 (visibility) however, the part to do the recall repair was unavailable. The contact called jarrett ford of charlotte county (3156 tamiami trail, port charlotte, fl 33952) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.