17NA073

Bulletin No.:
Service Bulletin
Date:
17-NA-073
September, 2019
WARRANTY ADMINISTRATION
Subject:
Field Action Courtesy Transportation Policy
Brand:
Model:
All
GM
Passenger
Cars and
Trucks
Model Year:
from
VIN:
to
2020 and Prior
Field Action Courtesy Transportation
Policy
General Motors would like to clarify and ensure the
understanding of our Courtesy Transportation policy in
regards to customer eligibility with respect to Field
Actions.
For Vehicles under Standard Warranty or the
Limited Powertrain Warranty, Courtesy
Transportation is available to be reimbursed by GM
if one of the following conditions are met:
• The vehicle is within the Bumper-to-Bumper
warranty (Canada Base Warranty coverage),
OR
• The involved component is currently covered
under the terms of the Limited Powertrain
Warranty.
from
to
-
-
Engine:
Transmission:
-
-
For Vehicles beyond Standard Warranty or the
Limited Powertrain Warranty, Courtesy
transportation is available to be reimbursed by
GM if:
• The Field Action Bulletin specifically includes
provisions for courtesy transportation beyond the
Warranty Coverage period (in this situation, the
procedure in the applicable bulletin should be
followed),
OR
• Service Agents should contact their respective
Field Warranty Manager, in Canada the District
Manager - Customer Care and Service Process
(DM-CCSP) for authorization, which may be
granted on a case-by-case basis under qualifying
circumstances.
At any time a dealer can within their own discretion
provide courtesy transportation without reimbursement
from GM.
Version Information
Version
3
Modified
Released March 15, 2017
February 15, 2019 – Added Model Year 2019 vehicles and changed District Manager of
Aftersales/District Manager Combined (DMA/DMC) to Field Warranty Manager.
September 18, 2019 – Added the 2020 Model Year and removed the statement: This
policy is also applicable to Saab branded vehicles included in Field Actions administered
by General Motors.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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