TT195

Volume 195, March, 2013
2012 Eclipse Spyder
re-register the sensors to the vehicle, then record
the new sensor numbers. Email the information
to Dan Sherman at [email protected].
 Vehicle Technical Info.................. page 1
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 MEDIC Information..................…page 1
GROUP 54 − Chassis Electrical
 Spotlight on CSI............................page 2
STEERING COLUMN LOCK ELIMINATED —
2013 Outlander Sport. TSB-12-00-013 informed
technicians the steering column on 2013
Outlander Sport no longer locks when you
remove the ignition key from the switch, or the
F.A.S.T. key from the vehicle. Having an
electronic immobilizer system to prevent theft
eliminates the need to lock the steering column.
 Training News.............................. page 3
 Diamond Pro Award Winners... page 4
 Bulletin Review............................. page 8
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NOTE: The  mark indicates an article
repeated from a previous issue of Tech Talk.
GROUP 66−Accessory
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 NO AUDIO RESPONSE WHEN “SPEECH”
BUTTON IS PRESSED — All with accessory
Bluetooth handsfree telephone installed. If there is
no verbal response when trying to make a call
using handsfree, and the display reads
“Listening,” the radio speaker used for
telephone audio may be faulty. Make one of your
first diagnostic steps a check that all speakers
function properly. This can be done by adjusting
the radio's fade and balance controls to isolate
individual speakers while listening to the radio.
GROUP 23−Automatic Transmission
NEW PART NUMBER FOR J3 CVT FLUID — All
with CVT. Parts Bulletin OP-XX announced that
part number 4031610 CVT fluid is superseded by
MZ320286. The new part number is supplied in
1 quart bottles, replacing the existing 4 liter
container. The quantity unit pack (QUP) for
MZ320286 is 12 quarts to a case.
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The following list of speakers used for handsfree audio
is provided for your information:
GROUP 42A−Body

TPMS LIGHT ON WITH DTCS C1911, C1921,
C1931,
AND/OR
C1941:
RECEPTION
ABNORMAL — 2013 Outlander Sport. MMNA is
investigating abnormal TPMS sensor signals in
2013 Outlander Sport. If you encounter a vehicle
with these DTCs before July 31, 2013, record the
8 digit TPMS sensor number for all sensors,



Lancer vehicles, Outlander. Outlander Sport,
Galant - front passenger door speaker.
Endeavor - front driver's door speaker.
Eclipse, Eclipse Spyder - driver's side tweeter
(a-pillar trim).
i-MiEV - front passenger door speaker.
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MEDIC Hotline (800) 846-7575
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
or software issues. Call TECHLINE for vehicle technical issues.
As of 2/19/13: Total Hits - 6031 Reflash Database - N13011
MEDIC 3 Version - 3.2
MEDIC 3 Update - 170
MUT-III Version - 28.0
Raider Scan Tool Version - 6.0
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Valley Mitsubishi,
Medina, OH
Spotlight On....
This column spotlights a different high scoring CSI dealer every quarter.
PICTURED (l-r): Leo Beer (Service Mgr), Brian O'Donnell (Dealer Principal).
NOT PICTURED: Ed Moeller,(Master Technician), Caleb Dean(Technician)
Striving for excellence. This phrase describes the Service
December, 2012
team's goal when they walk into the building each day.
3-MONTH
CSI SCORES
Valley Mitsubishi in Medina OH, is under the ownership
of Brian O'Donnell, a dealer with 34 years of automotive
Valley
National
industry experience. The business is family operated,
CSI SCORE
934
1,000
with the overall goal of providing “better deals” and
forging long­lasting relationships with their new and ...how likely are you to 942
996
used car customers.
recommend this deal­
ership for service.
Service Manager Leo Beer has been in the automotive
industry for eight years. He's a true gear head who enjoys racing anything he can get his hands on.
Valley's shop is small, and he is also the service adviser and manages the parts department. Leo and
his team pride themselves in the job being completed correctly the first time, and know that time is
a commodity for their customers. They understand that actually listening to what a customer says
about their vehicle is a primary step for great service, and a key piece to the ultimate goal of customer
satisfaction. They are eager to please and make follow-up phone calls to customers after repairs are
complete to make sure everything went as the customer expected. The team strongly advocates
providing information to customers about future maintenance and repairs, as well as having a policy
of “no forced selling” (they let the customers make their own decisions). With Leo, the customer is
always the first priority, as the Service Team provides prompt service and easy appointments along
with the most important detail: accurate repairs.
The technical team is comprised of two technicians: Ed Moeller and Caleb Dean. Ed is an experienced,
detail oriented, Mitsubishi Master Technician with 19 years of experience with the brand. His
attention to detail is his strong suit, which helps with his hobby of building model trains and railroad
layouts. Caleb is a capable, talented technician, with 5 years of experience with Mitsubishi. In his
spare time, he's a musician and also has a detail oriented hobby in building aquariums.
According to Leo, “Our Customer Satisfaction Index is not just a number that we receive monthly, but
a testament to how we provide service to our many customers every day. The CSI score confirms to
our team that we are communicating with our customers properly and efficiently. This is the “guide
map” so to say, for our service team.” He goes on to say that their score would not be possible without
their customers. “Our customers never cease to amaze us when they grace us with a warm smile, a
friendly introduction, or a friendly conversation even on cold, wintery days.”
At Valley Mitsubishi, striving for excellence is not just a saying or a goal, it's what they do, day in, day
out. It's an attitude. Congratulations to Brian, Leo and their team for a great job satisfying customers.
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Technical Training Schedule
March — April, 2013
Mobile Training does not appear on these calendars. Contact your District Parts & Service Manager
for information about mobile training in your area.
East Zone - N.J. Tech Training Center
West Zone-Dallas Tech Training Center
East Zone - Atlanta Tech Training Center
California Technical Training Center
NEWS:
 The first quarter Technical Quiz for 2013 (TQ0113) is available on mitsubishiacademy.com. Review
recent TSBs & Tech Talk issues and log on to complete the quizzes.
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Saluting Mitsubishi DIAMONDPRO
MASTER ELITE
Technicians for Calendar Year 2012!
Information regarding award redemption will be announced soon.
MASTER ELITE TECHNICIANS
4
Saluting Mitsubishi DIAMONDPRO
MASTER
Technicians for Calendar Year 2012!
Information regarding award redemption will be announced soon.
5
Saluting Mitsubishi DIAMONDPRO
SENIOR
Technicians for Calendar Year 2012!
Information regarding award redemption will be announced soon.
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Saluting Mitsubishi DIAMONDPRO
SPECIALIST
Technicians for Calendar Year 2012!
Information regarding award redemption will be announced soon.
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TECHLINE
(800) 446-6064
HOURS:
Monday — Friday
6:30 - 11:30 am & 12:30 - 3:30 pm
All times are Pacific Time
NOTE: Techline is closed every THURSDAY from
9:30 - 10:30 A.M (Pacific) for a staff meeting.
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The following information was recently released:
Number
Title
Vehicles
Subject
TSB-13-00-003
Technical Specifications 2013 Outlander Sport REVISED
2013 Outlander Sport
Updates the TSB-12-00-014
with information about the 2013
Outlander Sport LE.
TSB-13-13-001
ECM Reprogramming for
MIL Illumination, DTC
P0300
2011 Lancer, Lancer
Sportback and Outlander
Sport
Instructs technicians to
reprogram the ECM with new
software to address false P0300.
TSB-13-13-002
ECM Reprogramming for
MIL Illumination, DTC
P0145
2011 Outlander Sport
Instructs technicians to
reprogram the ECM with new
software to address false P0145.
TSB-13-13-003
Knock Sensor Diagram
Update-SMR
2009-10 Outlander
Updates connector location and
identification in wiring
diagrams.
TSB-13-22-001
TC­SST Transmission &
Mechatronic Assembly
Diagnosis & Repair
Procedures
2008 and later Lancer
Evolution, 2009 and later
Lancer and Lancer Sportback
Ralliart
Provides diagnostic and repair
instructions for diagnosing and
replacing the Mechatronic
assembly.
TSB-13-35-002
Updated Brake Inspection
Procedures-SMR
2013 Outlander Sport
Provides revised inspection
procedures relating to a brake
caliper change for 2013 models.
TSB-13-36-001
Parking Brake Lining
Seating Procedure-SMR
2013 Outlander Sport
Deletes the subject procedure as
it is not necessary on 2013
models..
TSB-13-42A-002
Door Adjustment for
Vehicles w/Side SRS-SMR
All with Side SRS
Updates the service manual to
advise technicians to not adjust
the door striker with the ignition
switch in the ON or READY
position.
TSB-13-51-001
Rear Three­Diamond Logo
Placement -SMR
2013 Outlander Sport
Updates the installation location
of the three diamond logo on the
liftgate.
TSB-13-51-002
Front License Plate
Hardware Eliminated-SMR
2013 Outlander
Eliminates these parts from
front license plate removal and
installation instructions.
TSB-13-54-001
Electric Motor and Battery
Symptom Diagnosis-SMR
2012 i­MiEV
Updates the Trouble Symptom
Chart and adds an inspection
procedure for vehicle vibration.
2012 iMiEV Vacuum Pump ­
Safety Recall Campaign
2012 i-MiEV
Instructs dealers to replace
vacuum booster with a new part.
SR-13-001
 Copyright 2013 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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